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Aunt Betty

Aunt Betty (page 2 of 4)

2.3 from 1,889 reviews · View Statistics
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Listing monitored by Aunt Betty

Reviews

  • Transparency
    3.6 (54)
  • Customer Service
    3.6 (68)
  • Trip Completed Yes · No (85)
  • Ease of Booking
    4.1 (76)
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The S.
The S.South West, WA

ABY3103285 Reschedule Thai airway flights from Perth 14th March to the 13th March

published

Hi,

I have requested previously to reschedule my flight from Perth to Bangkok on March 14, to March 13. I must arrive in Phu Quoc on March 14 2020 due to important training starting on the 15th of March. You have updated my itinerary to arrive in Vietnam on March 15th. This will defeat the purpose of traveling as I will not make it on time. Can you please reschedule this otherwise I'm going to have to put through a refund request

Customer Service
1/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message

Updated itinerary sent.

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Carrin S.
Carrin S.Sydney, NSW
  • 4 reviews
  • 1 like

Urgent notification of flight change - can't get through to customer service

published

UPDATE: I woke up at 6 am this morning to attempt to call Aunt Betty and got through straight away. The lady I spoke with was very helpful and I will be receiving a refund for the flights minus admin charges.

This morning I received and email stating there is an urgent flight change to my itinerary. I have called multiple times and haven't been able to get through to anyone.

I can't accept these changes as the flight change doesn't work for me. Booking number ABY3251596

Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer C.Aunt BettySend a private message
Carrin S.
Carrin S.

My booking is for the 24th of this month. I have filled out the form already. How else can I get in contact with customer service???

Aunt Betty
Customer C.Aunt BettySend a private message
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Peter
PeterSydney, NSW

My requests got successfully resolved

published

I had to contact customer service with 2 different requests. As many others mentioned below, waiting on the phone line is hopeless, no answers for hours. I started with a negative feedback, however both of my issues promtly got resolved by the team since (requests I submitted via forms on the website) including a typing mistake I made during booking. Hence, I'm updating my review, and thanking to the person who helped with my booking.

Transparency
4/5
Customer Service
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer C.Aunt BettySend a private message
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Sophia
SophiaGreater Melbourne (Metropolitan), VIC

Great customer service.

published

I booked a ticket to my homeland and due to some issues I had to cancel and asked for a refund. These people helped me with the refund of my $900 which is great. Thanks aunt betty team! Speacially Raffy who was leading it. Thankyou.

Transparency
4/5
Customer Service
5/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
Sophia
Sophia

My name is not Helen.

Aunt Betty
Customer Care E.Aunt BettySend a private message

Sorry Sophia !!

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S Shrestha
S ShresthaSydney, NSW

No way to contact

published

After all this coronavirus situation, I needed to cancel my ticket travelling through mainland China as I may not be return back to Australia. But no any luck to contact them for enquiry. I have to book another flight, but I have been trying to contact them since 3 days.

Transparency
3/5
Customer Service
2/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Daisy
DaisyGreater Melbourne (Inner), VIC

Florence is the best.

published

I emailed and phoned many times regarding my flight's cancellations.
Bez contacted me back with a definition of Fare Rules. thanks, but that doesn't help. And other 2-3 representatives help me over the phone too. very Disappointed. kept me wait one day after another.
Florence is the best. she really understands her client's request. I wish she was the first representative I talked to. Florence is the reason I give Aunt Betty 4 stars.

Transparency
3/5
Customer Service
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Michael
MichaelGreater Melbourne (Metropolitan), VIC

Booked 3 flight on Monday night, however, I haven't received the confirmation or e-ticket yet, today Wednesday.

published

I Booked 3 flight on Monday night, however, I haven't received the confirmation or e-ticket yet, today Wednesday. Could you please send me the confirmation email or E-ticket.
I did have a good experience with Aunt betty last time, it took one hour to issue the ticket, but not this time.
Please help me.

Transparency
3/5
Customer Service
3/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Christine
ChristineHunter Region, NSW

A little concerned!

published

I purchased tickets from AB a few hours ago travelling with Garuda from Sydney to Bali on 24th April and returning on 2nd May. I've received my Booking Confirmation and Itinerary with the Airline reference number, but no e-ticket. Our details come up on the Garuda site, although both my husband's and son's Christian and middle names are joined without spaces. Also, the fee on the Garuda site is more than what I paid with AB and the fee that AB has been taken correctly from my credit card.
I hope there's no deception or fraud going on with AB. Feeling dubious.

Transparency
3/5
Customer Service
3/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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John
JohnSouth East Queensland, QLD
  • 4 reviews
  • 1 like

They keep saying we will call within 72 hours and they dont

published

The last email said the flights had all changed to economy. I paid for business and now I have nothing to prove they are business class. No updated itinerary and I keep getting told they are waiting for the airline to get back to them.

Customer Service
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message

Hi John,
We have sent you a private message to get your booking details so we can investigate.
Regards,
Aunt Betty.

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Cheap flights and good service

published
Customer Service
4/5
Incentivised Review No
Trip Completed No
Aunt Betty
Customer E.Aunt BettySend a private message

Hello
Thank you so much for your review. We are so happy we were able to be proactive with your name correction. Safe and happy travels.
Kind Regards
Aunt Betty

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neutral
neutralSydney, NSW
  • 2 reviews
  • 1 like

Hassle free unless you need their service!

published
Transparency
4/5
Customer Service
2/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
neutral
neutral
Aunt Betty
Customer E.Aunt BettySend a private message

Hello
I am happy to investigate further, I have sent you a private message.
Kind Regards
Aunt Betty

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Worried

published

Hey there I’m not one to ever worry to much but after reading the reviews after making my bookings for my air fairs and I’ve revived my e ticket and etc for my flights and tax invoice and in my heart I wanna hope everything will check out and I won’t have to pay any hefty extras as me and my young family are making the move to live in Aussie and we do not have the greatest financial background so we have had to pour what we have to book these tickets so we can better our lives in Aussie I just wanna hope they these tickets are legit and I’m not going to be held up at the airport or be told to turn around cause the tickets are false

Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Bob E.
Bob E.Perth, WA
  • Verified

Had a few problems but all got sorted.

published

One big problem , NO phone contact , has airline change times Twice, and getting in touch with Betty was a problem but all sorted in the end, after a few stressful hours.

Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Miko G.
Miko G.Sydney, NSW

3 days since booking a flight and still no itinerary/tickets

published

EDIT: Changed it to 4 stars since it all worked out in the end.

I booked a round trip flight from sydney to melbourne last friday, and until now, I can't view the itinerary. It just shows 'Something Went Wrong'. I can't even log in to my account to retrieve the booking information.

I checked the airline's website and found out I'm only booked for the return flight. Please fix this asap so I can know if I need to book from another agent.

Customer Service
5/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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hyunho won
hyunho wonGreater Melbourne (Metropolitan), VIC

i can't sign up my account and something wrong

published

my booking number is ABY2310279.
i ve got email about booking confirmation and I tried to select section.
But the next page show Something went wrong.
I already sent feed backs twice but you guys didnt answer.
And also when i tried to log in, it shows my password was wrong.
I tried to find my password but i cannot get any mail through my email.
Please double check my problem.

Transparency
3/5
Customer Service
2/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Dip
DipHobart, TAS

Good service

published

No fuss while booking the ticket. Replies are quick if you have any enquires or you can give them a call. Good customer service. Prices are comparatively lower as well.

Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Garfield
Garfield
  • 3 reviews
  • 2 likes

Flight booking

published

Booked an overseas trip. Process was quick with no problems. Meet all expectations with no extra fees. Difficult to change booking, as you have to pay quite a bit extra to do so.

Transparency
4/5
Customer Service
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Muhammad Sahar
Muhammad SaharQueensland
  • Verified

Refund Reservation number : ABY2115858

published
Transparency
4/5
Customer Service
3/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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  • Verified

Almost perfect

published

Easy booking process, very reasonable price, booked my flight but never had chance to lick seats, or special food needs, also emailed to change address on ticket, but no response,?

Transparency
4/5
Customer Service
3/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Review collected in partnership with Aunt Betty

Resolved -very disappointed with the service-Issue resolved

published
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
Lokiah
Lokiah

Hi there,

Thanks for clarifying and I hope it was resolved yesterday, I was given an higher fee yesterday. Hence dissatisfied. I am happy to vote as a happy customer now. Thanks for sorting this.

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srikanth y.
srikanth y.
  • 2 reviews

Better rates but child fare charged same as adult fare. Customer care not connected

published

booked an international flight with Aunt betty rates were better post payment i realized 3 year old child fare is same as adult fare. Customercare not connected waited 5 mins and had to disconnect. If Aunt Betty can clarify that would be great.

Transparency
3/5
Customer Service
3/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Jdatbundy
JdatbundyWide Bay-Burnett, QLD
  • 4 reviews
  • 1 like
  • Verified

Booking India Flights

published

Booking process was good and around $200 cheaper than airline. However, of the 5 flights for my journey, 1 flight has an unallocated seat, 2 flights required payment for seating, while 2 allowed seating choice free (these last 4 flights are Singapore Airline). This added an extra $35 to the fare and was unexpected. Site requests review after booking. I travel in September and will post if any problems.

Transparency
4/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Review collected in partnership with Aunt Betty

  • Verified

Good customer service

published

My booking did not go through, however, when I contacted the Aunt Betty they were quick to respond to resolve the issue and showed a good level of customer service.

Transparency
4/5
Customer Service
4/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message

Thanks Chris, your comments are appreciated.
Regards,
Aunt Betty.

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Review collected in partnership with Aunt Betty

Dave
DavePerth, WA
  • 2 reviews
  • 1 like
  • Verified

Easy to use, good prices.

published

This is the second time I have booked through Aunt Betty (via another search engine) and the booking service is easy enough to navigate. The prices on Aunt Betty seem to be generally pretty competitive.

Transparency
4/5
Customer Service
4/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Aunt Betty

Tony
TonyGreater Melbourne (Outer), VIC

Priced lower than other agents.

published

I did not have a great experience with the customer service but the problem was resolved in the end. When I booked my flights they did not give you the option to choose your own title. I hope this is now resolved.

Transparency
3/5
Customer Service
3/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
Tony
Tony

Thank you, I appreciate the resolution.

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Page 2 of 4

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