Aunt Betty

Booked plane tickets with Qantas, was sceptical at first as they were quite a bit cheaper than the airline directly and read some poor reviews.

Figured it was worth the risk, so went ahead and booked.

Through no fault of Aunt Betty, Qantas re-scheduled a heap of my flights which affected some connecting flights as well as my pre booked plans on those days. I contacted Aunt Betty and the customer service from Brad was astonishing.

To be fair - I was super clear with my problem, and gave them my proposed solution, with all the relevant informa...

Today, I waited on the phone for an hour and half to be told that my credit of 488 would be honoured but the new flight I wanted was 530 so I have to pay the 42 dollars of difference. When I asked how could that be when their own website says the flight is 332 and virgin's website states the flight is 374. I was told its virgin's policy and those are for new purchase not credit holders. I then reached out to virgin and was told that is completely false and they made it up. I wasted over 2 and a half hours of my time and still don't have flights...

The form on their website doesn't work. The facebook page don't answer. I waited almost 2h on the line and nobody answered, twice.

I found an email address that works here and someone answer and fixed my flight, but I wasted a lot of time waiting on the phone.

I need to cancel my Virgin flight, and there is no way to do it. Aunt Betty is basically a scam. Virgin won't help, as they told me to cancel through Aunt Betty. Absolutely avoid

i had a credit from 2020 cancelled flight , 2 days ago i was reading the reviews because i was like every one else was trying to contact aunt betty but for no avail , and then i saw a person by the name of brad replying to help , so i emailed him my credit note details , and witin 24 hours my flight was booked and i confirmed it with airlines .
thank you so much brad .

I am trying to use my credit but am not able to contact Aunt Betty, my credit is from the year 2020.
I have used Aunt Betty many times before and they did good service but clearly, they haven't planned for post covid scenario.

I had $1,600 AUD in credit with Aunt Betty and I was trying frantically to re-book my flights so that I can visit elderly parents in the UK. It was very difficult to get someone to answer my calls, or respond to my emails. Eventually however a rep reached out to me on social media to explain the delays and I was able to speak with someone who helped me to rebook. My advice is be patient. Call the 1300 number, don’t use any local numbers, stick your phone on hands-free and be prepared to wait a couple of hours. Someone will eventually pick up, they are just completely over-run at the moment with calls but they will get to you.

Since writing the below review Aunt Betty have resolved the matter very satisfactorily. For rectifying the situation give them a star rating of 5 but the original service was a 1. Thank you.

The ticket was cheap ish but it just hasn’t paid off going with them. Trying to change my flight return date has so far proved impossible. Call centre person couldn’t speak proper English and line quality so poor. Therefore after he said it would cost $10k to change flight return date I gave up (original return ticket $3k). Two email requests asking to c...

Was a cheap flight offer so was a bit suspicious however I managed to change my flight last minute without issues by calling them and being held on the line for max 30 minutes. Pretty reliable for third party service.

Because of Covid I had a flight to bkk canceled for 18 months, Aunt Betty were great in helping me use my travel credit in 2021.
Dyke’s service was amazingly helpful

I was surprised too receive a full refund after my family's booking was disrupted by Covid 19 lock dawn last year. Not many were that lucky at the time.

Moses Akhimienmhonan

So my trip to England was cancelled last year for obvious reasons. Aunt Betty converted the cost of the trip into credits and I was happy with this because I still wanted to travel. Unfortunately not much has been available and the credits were going to expire in December, i saw some reviews of people saying they had a bad experience and their credits werent refunded so I was quite anxious when emailing aunt betty. I was absolutely shocked with how smooth and easy it was, I simply said I wanted a refund and that was it they were more than happy...

it is now 12 months to the day that we had expected to fly out with thai airways.in that time covid hit the flights were cancelled thai airways went bankrupt so no funds for a refund.during this long haul aunty betty kept me informed of all the moves from thai airways .they were always polite and most helpful .i must say so was i as it was not their fault.i have just found a full refund in my bank account.full marks to aunty betty and the team it has been a very rocky road for all.thanks.

Re-booking our flights after covid cancelled our travel plans last year, was made so easy by your rep (sorry did not catch his name). His calm and pleasant manner reassured us that we were in good hands and the re-booking, incl credit voucher and preferred travel times was done with a minimum of fuss.

My European Flights Cancelled January 2020 for Travel in June 2020. Went through all the process selecting "Credit" through Aunt Betty's Online communication. Now, I wont lie in saying it took a Long Time (8 Months) to receive the Credit with (Qantas/Finnair) but granted this was right in the middle of thousands of requests they were receiving so i had to sit tight. Credit Voucher was issued late 2020 and I used it about a month ago (March 2021) to book Domestic flights to Cairns. Had no problem applying Credit Voucher Code at Checkout Page. Ticket was issued within the hour. Checked booking reference given on Qantas Website and all good..!! Still have $150.00 left on Credit Voucher to use by December 2021. Thanks Aunt Betty..!!

Had about 6 trips over the last 12 months to get refunds for. The last one(Thai business) came through today. Great effort considering Thai is going through bankruptcy proceedings. Nothing but praise for Aunt Betty/ BYO. Just be patient and speak courteously to the staff. They’re doing it tough too.