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Aunt Betty

Aunt Betty

2.3 from 1,887 reviews · View Statistics
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Listing monitored by Aunt Betty

Reviews

  • Transparency
    4.5 (158)
  • Customer Service
    4.5 (171)
  • Trip Completed Yes (36) · No (165)
  • Ease of Booking
    4.7 (205)
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NaturalNine
NaturalNinePerth, WA
  • 5 reviews
  • 11 likes
  • Verified

Flawless Service

published
Transparency
5/5
Customer Service
5/5
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Brad needs a raise!!! Read all!

published
Transparency
3/5
Customer Service
5/5
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Ivan
IvanGreater Melbourne (Inner), VIC

Edit ~ I managed to change my flight thanks to a friendly operator, but the company is practically impossible to reach

published

The form on their website doesn't work. The facebook page don't answer. I waited almost 2h on the line and nobody answered, twice.

I found an email address that works here and someone answer and fixed my flight, but I wasted a lot of time waiting on the phone.

I need to cancel my Virgin flight, and there is no way to do it. Aunt Betty is basically a scam. Virgin won't help, as they told me to cancel through Aunt Betty. Absolutely avoid

Transparency
1/5
Customer Service
3/5
Aunt Betty
Customer C.Aunt BettySend a private message
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fred
fredSydney Surrounds, NSW

thank you brad

published

i had a credit from 2020 cancelled flight , 2 days ago i was reading the reviews because i was like every one else was trying to contact aunt betty but for no avail , and then i saw a person by the name of brad replying to help , so i emailed him my credit note details , and witin 24 hours my flight was booked and i confirmed it with airlines .
thank you so much brad .

Incentivised Review No
Aunt Betty
Customer C.Aunt BettySend a private message

Hi Fred, I appreciate the positive review. Glad I was able to get this sorted for you. Kind regards, Brad

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Manoj C.
Manoj C.South East Queensland, QLD
  • 2 reviews
  • Verified

Used to be very good!

published

I am trying to use my credit but am not able to contact Aunt Betty, my credit is from the year 2020.
I have used Aunt Betty many times before and they did good service but clearly, they haven't planned for post covid scenario.

Transparency
4/5
Customer Service
3/5
Aunt Betty
Customer C.Aunt BettySend a private message
Manoj C.
Manoj C.

Ok will do.

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Initially frustrating to deal with but I’m the end they handled my issue well

published

I had $1,600 AUD in credit with Aunt Betty and I was trying frantically to re-book my flights so that I can visit elderly parents in the UK. It was very difficult to get someone to answer my calls, or respond to my emails. Eventually however a rep reached out to me on social media to explain the delays and I was able to speak with someone who helped me to rebook. My advice is be patient. Call the 1300 number, don’t use any local numbers, stick your phone on hands-free and be prepared to wait a couple of hours. Someone will eventually pick up, they are just completely over-run at the moment with calls but they will get to you.

Transparency
3/5
Customer Service
4/5
Aunt Betty
Customer C.Aunt BettySend a private message
Gayle
Gayle
Gayle
Gayle

Please refer to my email. The issue has been resolved. Thank you for reaching out to help. Gayle

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Jhpaddo
JhpaddoSydney, NSW
  • Verified

Original service dreadful but upon complaining to management resolved satisfactorily.

published
Transparency
1/5
Customer Service
1/5
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maddog
maddogSydney, NSW
  • 6 reviews
  • 1 like

Changed my flight last minute no issues

published

Was a cheap flight offer so was a bit suspicious however I managed to change my flight last minute without issues by calling them and being held on the line for max 30 minutes. Pretty reliable for third party service.

Incentivised Review No
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David  Wallis
David Wallis
  • 3 reviews

Fantastic service

published

Because of Covid I had a flight to bkk canceled for 18 months, Aunt Betty were great in helping me use my travel credit in 2021.
Dyke’s service was amazingly helpful

Transparency
5/5
Customer Service
5/5
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Moses
MosesMetropolitan Adelaide, SA

Surprised full refund

published

I was surprised too receive a full refund after my family's booking was disrupted by Covid 19 lock dawn last year. Not many were that lucky at the time.

Moses Akhimienmhonan

Incentivised Review No
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Great Service

published
Transparency
5/5
Customer Service
5/5
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john 1604
john 1604Hunter Region, NSW
  • 15 reviews
  • 15 likes

covid 19 refund

published

it is now 12 months to the day that we had expected to fly out with thai airways.in that time covid hit the flights were cancelled thai airways went bankrupt so no funds for a refund.during this long haul aunty betty kept me informed of all the moves from thai airways .they were always polite and most helpful .i must say so was i as it was not their fault.i have just found a full refund in my bank account.full marks to aunty betty and the team it has been a very rocky road for all.thanks.

Transparency
5/5
Customer Service
5/5
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rudy
rudyGreater Melbourne (Outer), VIC
  • 3 reviews

In good hands

published

Re-booking our flights after covid cancelled our travel plans last year, was made so easy by your rep (sorry did not catch his name). His calm and pleasant manner reassured us that we were in good hands and the re-booking, incl credit voucher and preferred travel times was done with a minimum of fuss.

Transparency
5/5
Customer Service
5/5
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James
JamesAustralian Capital Territory
  • 19 reviews
  • 16 likes

Issued Credit - Used Recently, Perfect..!

published

My European Flights Cancelled January 2020 for Travel in June 2020. Went through all the process selecting "Credit" through Aunt Betty's Online communication. Now, I wont lie in saying it took a Long Time (8 Months) to receive the Credit with (Qantas/Finnair) but granted this was right in the middle of thousands of requests they were receiving so i had to sit tight. Credit Voucher was issued late 2020 and I used it about a month ago (March 2021) to book Domestic flights to Cairns. Had no problem applying Credit Voucher Code at Checkout Page. Ticket was issued within the hour. Checked booking reference given on Qantas Website and all good..!! Still have $150.00 left on Credit Voucher to use by December 2021. Thanks Aunt Betty..!!

Transparency
5/5
Customer Service
4/5
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Brilliant considering these times

published

Had about 6 trips over the last 12 months to get refunds for. The last one(Thai business) came through today. Great effort considering Thai is going through bankruptcy proceedings. Nothing but praise for Aunt Betty/ BYO. Just be patient and speak courteously to the staff. They’re doing it tough too.

Incentivised Review No
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Questions & Answers

Mark P
Mark Pasked

Has anyone received an email from Aunt Betty to transfer flight credits with there company to Virgin Australia but through a link , but link in email wont work. Have till 20th of this month to decide, received email 4 days ago. Can not get hold of them on phone or email.

1 answer
Mumma Bear
Mumma Bear
Pip Grant
Pip Grantasked

Hi I have a Credit Shell for Covid cancelled flights - how do I rebook using it Credit ref is ABY3110176

No answers
Meredith W.
Meredith W.asked

I have been on hold 2 days in a row for over 4 hours. I want to use my travel credit. This is disgusting. I’ve also emailed with no response.

No answers
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