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Initially frustrating to deal with but I’m the end they handled my issue well
I had $1,600 AUD in credit with Aunt Betty and I was trying frantically to re-book my flights so that I can visit elderly parents in the UK. It was very difficult to get someone to answer my calls, or respond to my emails. Eventually however a rep reached out to me on social media to explain the delays and I was able to speak with someone who helped me to rebook. My advice is be patient. Call the 1300 number, don’t use any local numbers, stick your phone on hands-free and be prepared to wait a couple of hours. Someone will eventually pick up, they are just completely over-run at the moment with calls but they will get to you.
Original service dreadful but upon complaining to management resolved satisfactorily.
Since writing the below review Aunt Betty have resolved the matter very satisfactorily. For rectifying the situation give them a star rating of 5 but the original service was a 1. Thank you.
The ticket was cheap ish but it just hasn’t paid off going with them. Trying to change my flight return date has so far proved impossible. Call centre person couldn’t speak proper English and line quality so poor. Therefore after he said it would cost $10k to change flight return date I gave up (original return ticket $3k). Two email requests asking to c...hange travel date sent over a week ago remain unanswered. Will never use again. Appalling company and what a stupid name. Thoroughly regret booking through them. Have been flying between Aus and UK for the last 35 years and this is the most uncommunicative company have ever used.
Because of Covid I had a flight to bkk canceled for 18 months, Aunt Betty were great in helping me use my travel credit in 2021.
Dyke’s service was amazingly helpful
So my trip to England was cancelled last year for obvious reasons. Aunt Betty converted the cost of the trip into credits and I was happy with this because I still wanted to travel. Unfortunately not much has been available and the credits were going to expire in December, i saw some reviews of people saying they had a bad experience and their credits werent refunded so I was quite anxious when emailing aunt betty. I was absolutely shocked with how smooth and easy it was, I simply said I wanted a refund and that was it they were more than happy...to give me my money back. I will definitely be booking through aunt betty again, they made me feel in the loop through the whole covid period. It's unfortunate that it is common to feel uneasy with business' especially online ones so Aunt Betty has been a pleasant surprise and polite one at that.
covid 19 refund
it is now 12 months to the day that we had expected to fly out with thai airways.in that time covid hit the flights were cancelled thai airways went bankrupt so no funds for a refund.during this long haul aunty betty kept me informed of all the moves from thai airways .they were always polite and most helpful .i must say so was i as it was not their fault.i have just found a full refund in my bank account.full marks to aunty betty and the team it has been a very rocky road for all.thanks.
In good hands
Re-booking our flights after covid cancelled our travel plans last year, was made so easy by your rep (sorry did not catch his name). His calm and pleasant manner reassured us that we were in good hands and the re-booking, incl credit voucher and preferred travel times was done with a minimum of fuss.
Issued Credit - Used Recently, Perfect..!
My European Flights Cancelled January 2020 for Travel in June 2020. Went through all the process selecting "Credit" through Aunt Betty's Online communication. Now, I wont lie in saying it took a Long Time (8 Months) to receive the Credit with (Qantas/Finnair) but granted this was right in the middle of thousands of requests they were receiving so i had to sit tight. Credit Voucher was issued late 2020 and I used it about a month ago (March 2021) to book Domestic flights to Cairns. Had no problem applying Credit Voucher Code at Checkout Page. Ticket was issued within the hour. Checked booking reference given on Qantas Website and all good..!! Still have $150.00 left on Credit Voucher to use by December 2021. Thanks Aunt Betty..!!
Travel with Aunt Betty
It hasn't been easy applying for a refund/credit due to Covid-19. Although, after many conversations via email and phone my request has been considered and approved. However, in future I will be using my local travel agent to avoid some of the issues I have encountered re requesting my refund via Aunt Betty.
I would like to thank Dike for his professionalism and prompt work and assistance with my query today.
He was pleasant, polite & patient and provided clear advice.
PS: They stated I'd receive the refund within 12 weeks however going by all the negative feedback I'm reading on this site, I could be waiting well and truly beyond the timeframe.
Still waiting for a refund for a canceled flight in April 20 - Update - Received Refund finally
Very very poor communication from Aunt betty. I have been patient as I understand that it's a hard time, but it looks like they are taking me for a ride. I booked a flight via Singapore airlines for April 20 and a return for June 20. The flights were canceled by the airline and a refund was provided by the airline, but I have still not got it. when I finally got someone online, they told me it would be processed in 3 weeks and its been over 4 months and still no news. I hate it that they don't communicate, I mean how difficult is it for them to keep us updated. They have lost me as a customer and I will make a Consumer Complaint.
Thank you Marvin @ Aunt Betty
After previously writing a review for a refund from Aunt Betty and being very disappointed I have finally had some luck. Originally I received no itinerary and no AB reservation number that had gone on since 24th Feb 2020 today I phoned Aunt Betty and everything was finally sorted out by Marvin over the phone! Credit where credits due he did a wonderful job sorting this all out and I will receive my refund in 12 wks. Thank you Marvin from Cheryl
Responsive and quick refund
Received our refund for flights booked for Singapore Airlines within weeks of requesting it. I was worried when requesting it after seeing all the negative reviews but it seems like the issues people are having are more with the airline not refunding Aunt Betty than Aunt Betty themselves. The flights, if they’d gone ahead, were well-priced and the booking process was smooth. I’d recommend Aunt Betty to anyone and again really appreciate Jhubei‘s clear and timely emails. They did a great job and hopefully everyone can remain patient in this tough time because Aunt Betty aren’t doing anyone wrong and are clearly doing their best!
Great Service and refund received in 21 days
Our December 2020 flight has been cancelled by Emirates on 7 October and given two choices by Aunt Betty get full refund minus credit card fees or get credit vouchers. I applied for refund on 09 October and told it will take up to 12 weeks But happy to Say that I received my refund today. At first I was also bit worried reading all horror stories here but I would say it may be depending on the airline and not aunt Betty.
Covid Cancellation - Got my full refund
I usually don't write reviews but just wanted everyone to know that I received my full refund after waiting a very long time. Just hang in there and they will refund back your money.
Excellent Refund Policy
Purchased Non-Refundable Singapore Airlines Business Class tickets from Aunt Betty in January 2020 for travel in October 2020. We were unable to travel due to Covid 19 and requested a refund. 100% of the payment was refunded within a couple of months with no deduction for fees etc. This is excellent service in a time of crisis. We will definitely be using Aunt Betty when we are able to travel again
Refund came pretty quick.
So back in April my flight from Melbourne to the UK got cancelled with etihad for me and my partner, and like everyone else, was absolutely fuming when offered only and travel voucher, or huge cancellation fees, so ended up taking flight credit. This didn't really work as my partner at the time was pregnant and due August. After leaving it a while and knowing that the flight credit was never going to work, I rang them on the 1st of September, and asked for a refund, and they said all fees are waiverd because Etihad had waiverd cancellation fees...to. No word of a lie I have got my full refund 3 weeks later, weather I was very very lucky or was super nice to them on the phone, I'm not sure, but I did pay with my English bank account in British pounds, so I'm not sure if that had anything to do with it to, but yeah just to let people know they are refunding, keep going
Questions & Answers
Hi I want to extedn my luggage so how can I fo it?
My Booking refrence no. Is ABY12950886.
URGENT HELP PLEASE - Flight 2.50pm TODAY. ABY12898979 - We have not yet received tickets. Please email to [Email Removed] ASAP
I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
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