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Aunt Betty

Aunt Betty (page 2 of 7)

2.3 from 1,887 reviews · View Statistics
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Reviews

  • Transparency
    4.5 (123)
  • Customer Service
    4.5 (126)
  • Trip Completed Yes · No (165)
  • Ease of Booking
    4.7 (151)
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Gurpreet Singh
Gurpreet SinghVictoria
  • 2 reviews
  • 3 likes

Money was refunded

published

My money was fully refunded which took a lot longer than expected but glad I got it back.

I thought it would be not possible but it all got sorted in the end.

Thanks Aunt BETTY

Customer Service
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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JAMES
JAMESSouth East Queensland, QLD

Wow much better than the last

published

Spoken with aunt Betty waiting time less than a minute and issue resolved in a very professional manner will get refund in the next 12 weeks from today. Very amazed to the outcome and very happy no further fees and full refund will apply

Transparency
3/5
Customer Service
5/5
Ease of Booking
5/5
Trip Completed No
Booking TypeFlights
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The reviewer stated that an incentive was offered for this review

Roger Wander
Roger WanderGreater Melbourne (Metropolitan), VIC
  • Verified

Great customer service at a time of uncertainty

published

I just spent a long time with an Aunt Betty phone consultant trying to re-arrange my flight bookings to get home (to Australia) from the US, related to our coronavirus fears. I did this via Skype which was the least expensive way to manage the long wait times. Once my consultant was on the phone, I gave him quite a range of various date pairings of how my booking might be altered. With each change of question, the consultant calmly and coherently researched the answer, explained the rationale for the possible solution and its ramifications, etc. He was polite, respectful and clear. I could not have asked for more. Well done to that employee and your organisation.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Need help! Urgent support ABY2408503

published

Hi there,

I understand how busy things are but we are becoming quite stressed with our flights less than 2 weeks away.
I have tried sending emails and calling but no response.
I don't want to put an angry review up as I understand these times are unique.

Our reservation code is ABY2408503 and. Our final destination is Israel via Jordan. Both countries have blocked tourists from entry.
We would like a refund and email confirming this.
Hope to hear from you soon.

Customer Service
1/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Need to get in touch

published
Transparency
3/5
Customer Service
4/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Bart Delwig
Bart Delwig

ABY3292559

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The S.
The S.South West, WA

ABY3103285 Reschedule Thai airway flights from Perth 14th March to the 13th March

published

Hi,

I have requested previously to reschedule my flight from Perth to Bangkok on March 14, to March 13. I must arrive in Phu Quoc on March 14 2020 due to important training starting on the 15th of March. You have updated my itinerary to arrive in Vietnam on March 15th. This will defeat the purpose of traveling as I will not make it on time. Can you please reschedule this otherwise I'm going to have to put through a refund request

Customer Service
1/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message

Updated itinerary sent.

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Joy
JoyMelbourne

No response to online requests - please advise *UPDATED 10/03

published
Transparency
4/5
Customer Service
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer E.Aunt BettySend a private message

Hello
Are you wanting to cancel your ticket? IF so please advise and we will cancel your booking and put the ticket in for a refund.
Kind Rgds

Joy
Joy
Aunt Betty
Customer E.Aunt BettySend a private message

I will continue in the private message. Rgds
Aunt Betty

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Joseph joseph
Joseph josephSydney, NSW

Canceling the booking

published

Spoke to Keith, who was very helpful, unfortunately couldn’t cancel the booking, the refund was only the airport tax, but that wasn’t the travel agency company’s fault, I will use this company again.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer E.Aunt BettySend a private message
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Xiao L.
Xiao L.Victoria Daly, NT

Customer service Lala is very good!

published

I booked one way tickets first and then change to round one. Nearly the same price shows online, there is very little changing fee, and I am very appreciated. Lala is very good , she is patient, and helpful, and solved problems quick!

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Fran
FranAU
  • 2 reviews

Thank you to Marvin

published

Marvin was so professional and helpful when I rang to discuss our China Southern flights to China and how to cancel our tickets due to Coronavirus. Thank you to Marvin

Transparency
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Natasha N.
Natasha N.Perth, WA

Excellent assistance and help. I can't thank you enough for helping me Re-book my ticket

published

Excellent service amazing service. I highly recommend Aunty Betty and will use them in the future. They were fast friendly and super quick service. I can't speak more highly about Aunty Betty.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Nancy
NancyPerth, WA
  • Verified

Refund of tickets to Wuhan without hassle

published

I had to cancel two return tickets to Wuhan, China with AuntBetty due to Coronavirus outbreak. There was very short waiting time when I called AB customer support line 1300 472 222. I was assisted by Enzo who was extremely helpful and kind. Enzo checked very carefully my booking and Cathay Pacific ticketing details and showed utmost sympathy to those affected by the virus. This is my second time booking with AuntBetty and both times went very smoothly. Full refund was issued this time without hassle. I will definitely book with AuntBetty again in the future.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Jason
Jason
  • 2 reviews
  • 2 likes

Exemplary customer service.

published

I booked a ticket to Japan via Taiwan and had to cancel due to issues in relation to the recent outbreak. We're still working on getting the refund but I just wanted to call out that Djehll's service was above and beyond and that all businesses should strive to have people like her in customer service. Not only did she show professionalism, empathy and clear communication, she also demonstrated immense patience as I had her ask her manager questions multiple times. Really appreciate being looked after despite making a cancellations and I don't expect this kind of service in any other company. Thanks again Djhell!

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Amazing after service

published

For somewhat reason, the booking system booked my flight ticket for an incorrect date. Upon calling Aunty Betty and speaking to Zel, she immediately offered to rectify the flight booking and waive any additional fees. Zel was very professional, polite and considerate on the telephone. Five stars to Zel!

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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GlobalVoyagerGirl
GlobalVoyagerGirlPerth, WA
  • 18 reviews
  • 9 likes

Amazing prices

published

Easy to use website, fantastic prices. We have used Aunt Betty twice so far and the prices offered just cannot be beat!! Thanks Aunt Betty for helping us afford to travel more often.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
Aunt Betty
Customer Care E.Aunt BettySend a private message

Hi,
We have re-sent the tickets, please advise if you have not received them so we can check the email address in the booking.
Regards,
Aunt Betty.

Thanks for resending - we have now received.

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Leonara L.
Leonara L.Greater Melbourne (Metropolitan), VIC

Full refund and zero penalties due to Coronavirus outbreak (CZ)

published

I booked tickets to Europe via Aunt Betty on 11th August 2019 transiting in GuangZhou via China Southern Airline. My flights got reissued to the 15th Jan 2020 due to an airline schedule change. Due to the coronavirus outbreak, China Southern made a statement about full refunds for flights booked before the 24th January 2020 with flight tickets starting with "CZxxx"
Source: https://www.csair.com/cn/about/news/notice/2020/1dv5oniqv662d.shtml

Then I contact Aunt Betty about my cancellation refund and they complied with China Southern policies & statements. Usually as a third party company, they would charge a fee however this wasn't the case and I was very pleased about the customer service and prompt response from the team.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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S Shrestha
S ShresthaSydney, NSW

No way to contact

published

After all this coronavirus situation, I needed to cancel my ticket travelling through mainland China as I may not be return back to Australia. But no any luck to contact them for enquiry. I have to book another flight, but I have been trying to contact them since 3 days.

Transparency
3/5
Customer Service
2/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Howlin
HowlinCanberra
  • 2 reviews

Nice customer service regarding to China Southern Airline issued notice for full refund due to coronavirus outbreak.

published
Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message

Thanks Howlin !!!

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Service that Shines

published

I had booked a multi ticket to Colombo and then realised my mistake as the return started at 0005 midnight and so my calculations with days was out , I called within the hour but some rep there couldn’t help me and wanted me to cancel ticket and rebook online. I had forgotten to get a reference number and this time I called again and got a Jiro who went above and beyond to help me. He charged me for the changes but at least I didn’t have to go through the cancellation and rebooking again by myself. Goes to show there are people out there who are still willing to walk the extra mile for service. Thank you Jiro

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Michael
MichaelGreater Melbourne (Metropolitan), VIC

Booked 3 flight on Monday night, however, I haven't received the confirmation or e-ticket yet, today Wednesday.

published

I Booked 3 flight on Monday night, however, I haven't received the confirmation or e-ticket yet, today Wednesday. Could you please send me the confirmation email or E-ticket.
I did have a good experience with Aunt betty last time, it took one hour to issue the ticket, but not this time.
Please help me.

Transparency
3/5
Customer Service
3/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Anja G.
Anja G.South East Queensland, QLD
  • Verified

Change flight date managed perfectly

published

I had to change my flight date due to my health condition. Aunt Betty team responded very quickly and efficiently on my email and request. Perfect job Aunt Betty t

Transparency
5/5
Customer Service
5/5
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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The reviewer stated that an incentive was offered for this review

Christine
ChristineHunter Region, NSW

A little concerned!

published

I purchased tickets from AB a few hours ago travelling with Garuda from Sydney to Bali on 24th April and returning on 2nd May. I've received my Booking Confirmation and Itinerary with the Airline reference number, but no e-ticket. Our details come up on the Garuda site, although both my husband's and son's Christian and middle names are joined without spaces. Also, the fee on the Garuda site is more than what I paid with AB and the fee that AB has been taken correctly from my credit card.
I hope there's no deception or fraud going on with AB. Feeling dubious.

Transparency
3/5
Customer Service
3/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Mangal Shova S.
Mangal Shova S.Greater Melbourne (Metropolitan), VIC

Lovely staff and always super nice and helpful. Very knowledgeable :) Really very helpful!

published

My experience in booking tickets is way too easy. Reasonable price with practical terms and conditions.
Thanks to Aunt Betty, it didn't cost any extra fares and charges. It saved me! Very trustworthy!

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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sam
samSydney, NSW

Excellent

published

What a seamless transaction.
Bought first time an Air ticket for travelling in January to overseas & within 2 mintues i got my itinerary & confirmation e-mails without any drama.
Double check with Emirates's website found all good.
Now love Aunt betty more than my real aunt:)

Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Talbess01
Talbess01Greater Melbourne (Inner), VIC
  • 8 reviews
  • 5 likes

best price and easy booking

published
Transparency
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
Similar opinion? Write a review on ProductReview.com.au!
Page 2 of 7

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