Aunt Betty (page 2 of 7)

My money was fully refunded which took a lot longer than expected but glad I got it back.

I thought it would be not possible but it all got sorted in the end.

Thanks Aunt BETTY

Spoken with aunt Betty waiting time less than a minute and issue resolved in a very professional manner will get refund in the next 12 weeks from today. Very amazed to the outcome and very happy no further fees and full refund will apply

I just spent a long time with an Aunt Betty phone consultant trying to re-arrange my flight bookings to get home (to Australia) from the US, related to our coronavirus fears. I did this via Skype which was the least expensive way to manage the long wait times. Once my consultant was on the phone, I gave him quite a range of various date pairings of how my booking might be altered. With each change of question, the consultant calmly and coherently researched the answer, explained the rationale for the possible solution and its ramifications, etc. He was polite, respectful and clear. I could not have asked for more. Well done to that employee and your organisation.

Hi there,

I understand how busy things are but we are becoming quite stressed with our flights less than 2 weeks away.
I have tried sending emails and calling but no response.
I don't want to put an angry review up as I understand these times are unique.

Our reservation code is ABY2408503 and. Our final destination is Israel via Jordan. Both countries have blocked tourists from entry.
We would like a refund and email confirming this.
Hope to hear from you soon.

Let's give things a try via this website instead of calling/filling out forms. I tried both for the last few days with no luck. I have a great experience with Aunt Betty in the past, easy to reach and clear communication, which is why I don't want to leave a negative review. I also understand and emphasize with the immense amount of messages Aunt Betty must receive.

However, I need to change my flight from Sydney to Amsterdam through Abu Dhabi with Etibad from the 28th of March to the 21st. And I know this isn't in the 4 days-limit you guys cl...

Hi,

I have requested previously to reschedule my flight from Perth to Bangkok on March 14, to March 13. I must arrive in Phu Quoc on March 14 2020 due to important training starting on the 15th of March. You have updated my itinerary to arrive in Vietnam on March 15th. This will defeat the purpose of traveling as I will not make it on time. Can you please reschedule this otherwise I'm going to have to put through a refund request

Update: A representative has been helpful through private message to deal with our flight changes. Issue is currently resolved for the time being. Thanks for your hard work during this busy time.

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I have tried to leave this as a private mediation but I see your representatives responding to public reviews posted after mine but not responding to this one so I will post this as a public review now.

Booking Ref: ABY3028333

We have submitted 2 requests online in regards to our booking on 02/03/20. No confirmation of the submission has been sent to our emails to confirm receipt of the request, or any sort of submission reference number so we know that the request has actually been received.
...

Spoke to Keith, who was very helpful, unfortunately couldn’t cancel the booking, the refund was only the airport tax, but that wasn’t the travel agency company’s fault, I will use this company again.

I booked one way tickets first and then change to round one. Nearly the same price shows online, there is very little changing fee, and I am very appreciated. Lala is very good , she is patient, and helpful, and solved problems quick!

Marvin was so professional and helpful when I rang to discuss our China Southern flights to China and how to cancel our tickets due to Coronavirus. Thank you to Marvin

Excellent service amazing service. I highly recommend Aunty Betty and will use them in the future. They were fast friendly and super quick service. I can't speak more highly about Aunty Betty.

I had to cancel two return tickets to Wuhan, China with AuntBetty due to Coronavirus outbreak. There was very short waiting time when I called AB customer support line 1300 472 222. I was assisted by Enzo who was extremely helpful and kind. Enzo checked very carefully my booking and Cathay Pacific ticketing details and showed utmost sympathy to those affected by the virus. This is my second time booking with AuntBetty and both times went very smoothly. Full refund was issued this time without hassle. I will definitely book with AuntBetty again in the future.

I booked a ticket to Japan via Taiwan and had to cancel due to issues in relation to the recent outbreak. We're still working on getting the refund but I just wanted to call out that Djehll's service was above and beyond and that all businesses should strive to have people like her in customer service. Not only did she show professionalism, empathy and clear communication, she also demonstrated immense patience as I had her ask her manager questions multiple times. Really appreciate being looked after despite making a cancellations and I don't expect this kind of service in any other company. Thanks again Djhell!

For somewhat reason, the booking system booked my flight ticket for an incorrect date. Upon calling Aunty Betty and speaking to Zel, she immediately offered to rectify the flight booking and waive any additional fees. Zel was very professional, polite and considerate on the telephone. Five stars to Zel!

Easy to use website, fantastic prices. We have used Aunt Betty twice so far and the prices offered just cannot be beat!! Thanks Aunt Betty for helping us afford to travel more often.

I booked tickets to Europe via Aunt Betty on 11th August 2019 transiting in GuangZhou via China Southern Airline. My flights got reissued to the 15th Jan 2020 due to an airline schedule change. Due to the coronavirus outbreak, China Southern made a statement about full refunds for flights booked before the 24th January 2020 with flight tickets starting with "CZxxx"
Source: https://www.csair.com/cn/about/news/notice/2020/1dv5oniqv662d.shtml

Then I contact Aunt Betty about my cancellation refund and they complied with China Southern policies & statements. Usually as a third party company, they would charge a fee however this wasn't the case and I was very pleased about the customer service and prompt response from the team.

After all this coronavirus situation, I needed to cancel my ticket travelling through mainland China as I may not be return back to Australia. But no any luck to contact them for enquiry. I have to book another flight, but I have been trying to contact them since 3 days.

We've booked the tickets from AUNT BETTY 05/11/2019 for a plan to travel to China (on 02/03/2020). But since last year December, there is an outbreak due to coronavirus in China. We thought about cancelling our trip, and we know that AUNT BETTY can't do anything as they need to adhere airline rules. But on 24/01/2020 China Southern Airline issued notice stated that: all tickets booked on OR before 24/01/2020 are eligible for full refund and the ticket number must start with 784 (https://www.csair.com/cn/about/news/notice/2020/1dv5oniqv662d.sht...

I had booked a multi ticket to Colombo and then realised my mistake as the return started at 0005 midnight and so my calculations with days was out , I called within the hour but some rep there couldn’t help me and wanted me to cancel ticket and rebook online. I had forgotten to get a reference number and this time I called again and got a Jiro who went above and beyond to help me. He charged me for the changes but at least I didn’t have to go through the cancellation and rebooking again by myself. Goes to show there are people out there who are still willing to walk the extra mile for service. Thank you Jiro

I Booked 3 flight on Monday night, however, I haven't received the confirmation or e-ticket yet, today Wednesday. Could you please send me the confirmation email or E-ticket.
I did have a good experience with Aunt betty last time, it took one hour to issue the ticket, but not this time.
Please help me.

I had to change my flight date due to my health condition. Aunt Betty team responded very quickly and efficiently on my email and request. Perfect job Aunt Betty t

I purchased tickets from AB a few hours ago travelling with Garuda from Sydney to Bali on 24th April and returning on 2nd May. I've received my Booking Confirmation and Itinerary with the Airline reference number, but no e-ticket. Our details come up on the Garuda site, although both my husband's and son's Christian and middle names are joined without spaces. Also, the fee on the Garuda site is more than what I paid with AB and the fee that AB has been taken correctly from my credit card.
I hope there's no deception or fraud going on with AB. Feeling dubious.

My experience in booking tickets is way too easy. Reasonable price with practical terms and conditions.
Thanks to Aunt Betty, it didn't cost any extra fares and charges. It saved me! Very trustworthy!

What a seamless transaction.
Bought first time an Air ticket for travelling in January to overseas & within 2 mintues i got my itinerary & confirmation e-mails without any drama.
Double check with Emirates's website found all good.
Now love Aunt betty more than my real aunt:)

Read a lot of online reviews of this booking company, most of them not very complimentary but decided to go ahead anyway, mainly because they are an Australian registered company and that at least affords me protection under Australian consumer law. The price for a Melbourne to London return trip was the cheapest available and about 15% cheaper than going direct to the airline. The booking process was pleasantly easy with very few "drip feed" add-on costs and the booking was confirmed almost immediately with an airline booking reference. I p...