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Helpful at time of need
We had booked a non-refundable flight from Melbourne to Adelaide return, however, my mother unexpectedly passed away the week before heading away. I contacted the Customer Care number and they were very compassionate and assisted me to request a refund from Virgin Australia. I received a quick notification that my request had been accepted. This was a great relief in such trying times. Thank you.
So far everything has worked well.
Thank you. So far everything has worked well and I am pleased with the service. I am just curious to know if I'll be getting a final E-ticket. First time doing this, not sure.
I couldn't find my e ticket and emailed aunt Betty
Within 30 mins I had a new copy in pdf in my inbox ready to go
Very good service
I would be quite happy to re book again
sorted out the prob
email sent to wrong address ,no probs,sorted it out
spoke to betty and she sorted it out
They keep saying we will call within 72 hours and they dont
The last email said the flights had all changed to economy. I paid for business and now I have nothing to prove they are business class. No updated itinerary and I keep getting told they are waiting for the airline to get back to them.
I tried first time u guys and its amazing experience with you,you gave me best deal with best airline (singapore airline)and best price. I Highly recommend aunt betty to everyone,first take service and I bet you, you never disappoint.
Five Stars ...plus!
Overall the service is reliable...with FIVE STAR Plus!
Using Aunt Betty for the first time I was a bit nervous as I booked an International Flight from Perth, WA, to Beijing, China. The price was remarkably competitive so I didn't waste any time...second guessing it.
However, I did encountered two problems with the Airline, China Southern.
1. Seating payment.
2. Verification of E-ticket
Having paid for the Seating, the online process failed, giving me a warning message. On double checking with my Bank, it appeared that my account had still been debited for the Seating charges.
Hassle free unless you need their service!
I have used them a couple of times, the first time was hassle free. I didn't even have to call them, the tickets were sent in 24 hours as promised and I could look it up on my airline and travel smoothly.
My second experience has been rather annoying, I had a schedule change from the airline with a 30 minute layover hence I wanted a change in flight. After a long wait at the customer care, they said the schedule team would contact me in 3 days, I didn't hear from them for over a week. I called them up again and they would say, the schedule team...
Good service and highly recommend. Just try them
Never tried Aunt Betty until today 13/09/2019. Good service in response and professionalism. I really hope they grow to over take Flight Centre!
Keep up the good work guys. Sky is the limit
The price was cheaper compared to other websites. I didn't receive my e-ticket after 7 days from payment and emailed Aunt Betty with my booking confirmation number. The response from Aunt Betty was quick and I received my e-ticket. Will definitely use it again.
They give you back the money easily
I book for a flight and when I was paying the page say something wrong happend... So I book through another agency and suddenly they charge the flight. I call the scared after see all the reviews and in just 10 minors the cancel my flight and give me my money back. Than so much
Best online Travel Agent
Excellent service, booked tickets to Kuala Lumpur return, about $209 cheaper than booking directly with Malaysia Airlines. Received my booking itinerary/e-ticket within 20 minutes. Immediately checked my airline reference number on the Malaysia airlines website, and there it was. Will only use Aunt Betty from now on. Simply the best...Thank you!
Family of 5 flying to Singapore
Was cautious to book flights through a third party but they were a lot cheaper than going with Singapore Airlines direct, so I went ahead.
Price charged was as advertised (plus $32.43 payment fee). The prices were significantly cheaper through sky scanner which then diverts to Aunt Betty, rather than going to Aunt Betty directly).
Itineraries emailed within an hour of purchase, then went to the Singapore Airlines website, put in our booking reference and can see confirmed flights there. On the Singapore Airlines website, I was able to cho...ose seat selection for the whole family (seat selection was complimentary as we are travelling with a child under 11 - Singapore Airlines offer this). Very happy! Hopefully all goes well when it actually comes to flying.
Update: Issue has been resolved, changing my earlier rating.
//I just booked a flight 4 days ago and realised that I booked the wrong dates. I called them to move the dates and ...lesson today!//
Easy process with no hidden fees
I normally use other site fo book my tix. But this time I gave Aunt Betty a try and found the price is cheaper than others also easy step to book the flight + standard booking fee. Received confirmation email right away but still waiting for my itinerary which will be in 24 hrs as promise.
So far 5 star for them !
i can't sign up my account and something wrong
my booking number is ABY2310279.
i ve got email about booking confirmation and I tried to select section.
But the next page show Something went wrong.
I already sent feed backs twice but you guys didnt answer.
And also when i tried to log in, it shows my password was wrong.
I tried to find my password but i cannot get any mail through my email.
Please double check my problem.
WAY Much cheaper than other websites
Pretty straightforward booking.
the price drop guarantee is noy worthwhile
the quoted price is what you pay - no hidden cost or surprises. it was cheaper than elsewhere. Credit card fee is a standard nowadays. i was able to get another $30 off by applying a discount promo code. Can't comment on customer service just yet.
Flying mid Sept, hopefully no dramas with itinereary at airports.
Booking process is perfect, I booked directly to Aunt Betty Website and find out, it is a bit cheaper than web engine search. The booking process is really straight forward. No hazel. We received Itinerary within 2 minute after the purchase. Finger cross as this booking is for next 4 month travel.
Review collected in partnership with Aunt Betty
Prompt efficient and helpful service
My request for more detailed information re my booking was handled with respect courtesy efficiency and promptness. I will recommend Aunt Betty to friends and family. Great service thank you .
A very Satisfying Experience
This being my first experience to buy a personal ticket after arriving in Australia, I went through these reviews seriously and was in double mind whether to buy from Aunt Betty or go to airlines site only. However since rating was 4/5 so trusting 80% satisfied customers, took a plunge and it was a great decision.
Not only the whole process was smooth, but it took me a total of five mins to get my confirmed itinerary not only from Aunt Betty but also from Thai airways with whom tickets were booked. Additionally I got AUD 30 discount using Aunt...Betty site first time at top of very competitive price. So all in all a very satisfied customer. Only confusion is I don't know my account password (which was created during the ticket buying process) and unable to log into my Aunt Betty account. Guess I may have to call them for same.
Such wonderful service at a difficult time
No issues at all. Booking was so easy and such great price at such short notice. The 2 times i called for assistance both agents were so amazing and helpful.
Jenna - an outstanding employee!
I was experiencing a few issues which were my fault. The call centre were very polite but I wasn’t getting anywhere until I got onto Jenna and then everything worked out well. She is very efficient and an asset to your organisation.
Better rates but child fare charged same as adult fare. Customer care not connected
booked an international flight with Aunt betty rates were better post payment i realized 3 year old child fare is same as adult fare. Customercare not connected waited 5 mins and had to disconnect. If Aunt Betty can clarify that would be great.
Booking India Flights
Booking process was good and around $200 cheaper than airline. However, of the 5 flights for my journey, 1 flight has an unallocated seat, 2 flights required payment for seating, while 2 allowed seating choice free (these last 4 flights are Singapore Airline). This added an extra $35 to the fare and was unexpected. Site requests review after booking. I travel in September and will post if any problems.
Review collected in partnership with Aunt Betty
My experience with Aunt Betty to adjust my mother's booking
I tried to adjust my mother's booking and I've talked to one of the operators today. He has quoted me a price and asked me to call back today if I accept it. I called back couple of hours later to proceed but the price went up appr. 3 times higher then original quotation which is unfair. The person on the phone was far away from understanding what was going on. I asked him to talkto his manager but unfortunately the manager was in a meeting. Later, the manager (his name is JONES) called me. I understand that he has already reviwed the case bef...ore he calls me. He was a smart and polite person who really understands what is the customer service. He was also punctual . As a result, my issue is fixed by his kind help and I had a positive experience with Aunt Betty booking. I sincere thank him. Volkan Ermis
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