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Aunt Betty

Aunt Betty (page 3 of 7)

2.3 from 1,890 reviews · View Statistics
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Reviews

  • Transparency
    4.5 (123)
  • Customer Service
    4.5 (126)
  • Trip Completed Yes · No (165)
  • Ease of Booking
    4.7 (151)
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NEVIC
NEVIC
  • 2 reviews
  • 1 like

Helpful at time of need

published

We had booked a non-refundable flight from Melbourne to Adelaide return, however, my mother unexpectedly passed away the week before heading away. I contacted the Customer Care number and they were very compassionate and assisted me to request a refund from Virgin Australia. I received a quick notification that my request had been accepted. This was a great relief in such trying times. Thank you.

Aunt Betty
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Bryan B
Bryan BPerth WA
  • 2 reviews

So far everything has worked well.

published

Thank you. So far everything has worked well and I am pleased with the service. I am just curious to know if I'll be getting a final E-ticket. First time doing this, not sure.

Aunt Betty
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Chad L
Chad LSydney, NSW
  • 3 reviews

Fantastic Service

published

I couldn't find my e ticket and emailed aunt Betty
Within 30 mins I had a new copy in pdf in my inbox ready to go
Very good service
I would be quite happy to re book again

Aunt Betty
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paolo38243
paolo38243Perth, WA

sorted out the prob

published

email sent to wrong address ,no probs,sorted it out
spoke to betty and she sorted it out

Aunt Betty
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John
JohnSouth East Queensland, QLD
  • 4 reviews
  • 1 like

They keep saying we will call within 72 hours and they dont

published

The last email said the flights had all changed to economy. I paid for business and now I have nothing to prove they are business class. No updated itinerary and I keep getting told they are waiting for the airline to get back to them.

Aunt Betty
Customer Care E.Aunt BettySend a private message

Hi John,
We have sent you a private message to get your booking details so we can investigate.
Regards,
Aunt Betty.

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Great service

published

I tried first time u guys and its amazing experience with you,you gave me best deal with best airline (singapore airline)and best price. I Highly recommend aunt betty to everyone,first take service and I bet you, you never disappoint.

Aunt Betty
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Aunt Betty
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Five Stars ...plus!

published
Aunt Betty
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neutral
neutralSydney, NSW
  • 2 reviews
  • 1 like

Hassle free unless you need their service!

published
Aunt Betty
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neutral
neutral
Aunt Betty
Customer E.Aunt BettySend a private message

Hello
I am happy to investigate further, I have sent you a private message.
Kind Regards
Aunt Betty

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Mike
MikeSydney, NSW

Good service and highly recommend. Just try them

published

Never tried Aunt Betty until today 13/09/2019. Good service in response and professionalism. I really hope they grow to over take Flight Centre!

Keep up the good work guys. Sky is the limit

Aunt Betty
Customer E.Aunt BettySend a private message

Hello Mike
Thank you so so much for your fantastic review. We aim to give you a great price and book with ease. Have a smooth trip and we hope to see you book with us again in the future.
Kind Rgds
Aunt Betty

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Jessisca -.
Jessisca -.Sydney Surrounds, NSW

No hassle

published

The price was cheaper compared to other websites. I didn't receive my e-ticket after 7 days from payment and emailed Aunt Betty with my booking confirmation number. The response from Aunt Betty was quick and I received my e-ticket. Will definitely use it again.

Aunt Betty
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Silvio
SilvioGreater Melbourne (Outer), VIC

They give you back the money easily

published

I book for a flight and when I was paying the page say something wrong happend... So I book through another agency and suddenly they charge the flight. I call the scared after see all the reviews and in just 10 minors the cancel my flight and give me my money back. Than so much

Aunt Betty
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Ashley
AshleyCanberra 2600, ACT
  • 4 reviews
  • 9 likes

Best online Travel Agent

published

Excellent service, booked tickets to Kuala Lumpur return, about $209 cheaper than booking directly with Malaysia Airlines. Received my booking itinerary/e-ticket within 20 minutes. Immediately checked my airline reference number on the Malaysia airlines website, and there it was. Will only use Aunt Betty from now on. Simply the best...Thank you!

Aunt Betty
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sahduff
sahduffSouth East Queensland, QLD
  • 2 reviews

Family of 5 flying to Singapore

published
Aunt Betty
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Issue Resolved

published

Update: Issue has been resolved, changing my earlier rating.

//I just booked a flight 4 days ago and realised that I booked the wrong dates. I called them to move the dates and ...lesson today!//

Aunt Betty
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Thanks Hersch - enjoy your holiday !!

Aunt Betty.

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Mixy
MixySydney, NSW
  • 3 reviews
  • 1 like

Easy process with no hidden fees

published

I normally use other site fo book my tix. But this time I gave Aunt Betty a try and found the price is cheaper than others also easy step to book the flight + standard booking fee. Received confirmation email right away but still waiting for my itinerary which will be in 24 hrs as promise.
So far 5 star for them !

Aunt Betty
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hyunho won
hyunho wonGreater Melbourne (Metropolitan), VIC

i can't sign up my account and something wrong

published

my booking number is ABY2310279.
i ve got email about booking confirmation and I tried to select section.
But the next page show Something went wrong.
I already sent feed backs twice but you guys didnt answer.
And also when i tried to log in, it shows my password was wrong.
I tried to find my password but i cannot get any mail through my email.
Please double check my problem.

Aunt Betty
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Obeying-boss-@-home
Obeying-boss-@-homeSydney, NSW
  • 5 reviews
  • Verified

WAY Much cheaper than other websites

published

Pretty straightforward booking.
the price drop guarantee is noy worthwhile
the quoted price is what you pay - no hidden cost or surprises. it was cheaper than elsewhere. Credit card fee is a standard nowadays. i was able to get another $30 off by applying a discount promo code. Can't comment on customer service just yet.
Flying mid Sept, hopefully no dramas with itinereary at airports.

Aunt Betty
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  • Verified

Booking Process

published

Booking process is perfect, I booked directly to Aunt Betty Website and find out, it is a bit cheaper than web engine search. The booking process is really straight forward. No hazel. We received Itinerary within 2 minute after the purchase. Finger cross as this booking is for next 4 month travel.

Aunt Betty
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Prompt efficient and helpful service

published

My request for more detailed information re my booking was handled with respect courtesy efficiency and promptness. I will recommend Aunt Betty to friends and family. Great service thank you .

Aunt Betty
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Sunil
SunilGreater Melbourne (Inner), VIC

A very Satisfying Experience

published
Aunt Betty
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Jodie
JodieSouth East Queensland, QLD

Such wonderful service at a difficult time

published

No issues at all. Booking was so easy and such great price at such short notice. The 2 times i called for assistance both agents were so amazing and helpful.

Aunt Betty
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Geo
Geo
  • 2 reviews

Jenna - an outstanding employee!

published

I was experiencing a few issues which were my fault. The call centre were very polite but I wasn’t getting anywhere until I got onto Jenna and then everything worked out well. She is very efficient and an asset to your organisation.

Aunt Betty
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srikanth y.
srikanth y.
  • 2 reviews

Better rates but child fare charged same as adult fare. Customer care not connected

published

booked an international flight with Aunt betty rates were better post payment i realized 3 year old child fare is same as adult fare. Customercare not connected waited 5 mins and had to disconnect. If Aunt Betty can clarify that would be great.

Aunt Betty
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Jdatbundy
JdatbundyWide Bay-Burnett, QLD
  • 4 reviews
  • 1 like
  • Verified

Booking India Flights

published

Booking process was good and around $200 cheaper than airline. However, of the 5 flights for my journey, 1 flight has an unallocated seat, 2 flights required payment for seating, while 2 allowed seating choice free (these last 4 flights are Singapore Airline). This added an extra $35 to the fare and was unexpected. Site requests review after booking. I travel in September and will post if any problems.

Aunt Betty
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My experience with Aunt Betty to adjust my mother's booking

published
Aunt Betty
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Page 3 of 7

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