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Aunt Betty
2.4 from 1,741 reviews · View Statistics
See the Best Booking Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Aunt Betty

Reviews

  • Transparency
    1.3 (722)
  • Customer Service
    1.3 (781)
  • Trip Completed Yes (67) · No (704)
  • Ease of Booking
    2.1 (679)
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The worst customer service you will ever experience!

published

Purchased airline tickets back in Feb 2020 via Aunt Betty, however due COVID all flights were cancelled etc. I was initially told I could get a refund but then this changed quickly and instead I received an email which stated that I have full credit. I have been trying to contact Aunt Betty via email and phone to access my credit but there has been no response to date. I called numerous times over the past month and no answer despite waiting on hold for an hour at a time. I’ve just made a complaint with NSW Fair trading. Never have I experienced such horrendous service.

Transparency
1/5
Customer Service
1/5
Aunt Betty
Customer C.Aunt Betty
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You would best go through an honest company

published

I was not able to get my refund after I rang and was told I could get a refund.
Due to covid border shutdowns I was told I didnt cancel but I have proof on my phone I did call and Email.

Transparency
1/5
Customer Service
1/5
Aunt Betty
Customer C.Aunt Betty
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Michael S.
Michael S.Hobart, TAS
  • Verified

Extremely Disappointing Customer Experience

published
Transparency
1/5
Customer Service
1/5
Aunt Betty
Customer C.Aunt Betty

Hi Michael S, I am sorry to hear about your recent experience. I would be happy to look into this for you, please email assist@auntbetty.com with 000014 in the subject line and I will get back to you as soon as possible.
Kind Regards, Brad

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Abhi
AbhiGreater Melbourne (Outer), VIC
  • Verified

Pathetic customer service

published

Pathetic customer Service, trying to contact over phone and email, the phone doesn’t connect and nobody responds to email. After being on hold for couple of hours the phone disconnect aitomatically saying that the number is invalid...hard to believe

Transparency
1/5
Customer Service
1/5
Aunt Betty
Customer C.Aunt Betty

Hi Abhi, I am sorry you are having trouble reaching us. I would be happy to assist you, please email assist@auntbetty.com with 000014 in the subject line and I will get back to you as soon as possible.
Kind Regards, Brad

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Impossible to get a hold of.

published

Wondering whether Aunt Betty has gone into liquidation? I have called and emailed numerous times about using a flight credit and have had no luck with getting through to anyone.. help!!

Transparency
2/5
Customer Service
2/5
Aunt Betty
Customer C.Aunt Betty

Hi Katt7484, I am sorry you are having trouble reaching us. I would be happy to assist you, please email assist@auntbetty.com with 000014 in the subject line and I will get back to you as soon as possible.
Kind Regards, Brad

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Manpreet S.
Manpreet S.Greater Melbourne (Outer), VIC
  • 2 reviews

Impossible to reach the customer care

published

Booked a flight and seems like it is impossible to reach their customer care. Will put you on hold and say number not in service after a 20 minute wait. How are these companies even operating in Australia?

Transparency
2/5
Customer Service
2/5
Aunt Betty
Customer C.Aunt Betty

Hi Manpreet S., I am sorry you are having trouble reaching us. I would be happy to assist you, please email assist@auntbetty.com with 000014 in the subject line and I will get back to you as soon as possible.
Kind Regards, Brad

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Zoe M.
Zoe M.South East Queensland, QLD

DESPICABLE CUSTOMER SERVICE- don’t even brother with this company

published
Transparency
2/5
Customer Service
1/5
Aunt Betty
Customer C.Aunt Betty
Zoe M.
Zoe M.

Hi Brad,
I have sent an email after following the above instructions. I’d appreciate any help and support you can give. As you can imagine I’m at a loss and don’t know what else I can do. Thanks kindly, Zoe M

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rom n.
rom n.Perth, WA

edited reviews after my issue was solved

published

Finallly, my issue was solved today. Thanks to Brad for prompt action from your end. Didnt have to deal with the customer service this time and Brad was able to issue a new ticket for me. It was just the matter of finding the right person to look into your situation and this time, it was Brad from Aunt Betty for me:)

Transparency
4/5
Customer Service
3/5
Aunt Betty
Customer C.Aunt Betty
rom n.
rom n.

Hi Brad
Thanks for the reply. Sounds like at least someone with a common-sense from Aunt betty willing to listen . I will email you soon with every details I have got and hopefully, it can be resolved. will update the outcome here.

Aunt Betty
Customer C.Aunt Betty

Hi Rom n. THanks for your comment. At this time I have not seen your email flow to my inbox. Can I ask that you please resend with 000014 in the subject line so it is directed properly? Thanks! Brad

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Tahn
TahnGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Absolutely terrible

published

When trying to contact AuntBetty, spent 1.5 hours on hold before speaking to someone 3 times.
Encountered covid related concerns, finally able to speak to an AuntBetty representative who informed us there was no cancellation with refund option and the only option to change dates would cost us an extra $230 per person (our original tickets cost less). Then, they refused to commit to giving a phone call back to indicate the outcome of requesting a refund from the airline.
Called the airline directly and they immediately moved the dates with no extra cost to the exact ones I'd enquired about with AuntBetty that they stated would cost extra $230pp.

Transparency
1/5
Customer Service
1/5
Aunt Betty
Customer C.Aunt Betty
Tahn
Tahn
Aunt Betty
Customer C.Aunt Betty
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Priscila M.
Priscila M.Sydney, NSW

Absolutely disappointing NO REFUNDS, NO FLIGHTS

published

After I was denied REFUND for a cancelled flight for the purchased ticket during COVID, I was given Credit which I CANNOT USE BECAUSE THEY DO NOT HAVE FLIGHTS.
After 1h wait time on the phone to speak to Gilbert, he said “there are no flights available”, you cannot use your credit.
Ps: he Hung up on me! - no resolution, no options, no nothing!
They just took my money and there is no responsibility.

They forced me to contact Fair trade for a resolution! This is ridiculous!

Transparency
1/5
Customer Service
1/5
Aunt Betty
Customer C.Aunt Betty
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Chetan
ChetanDarwin, NT

Worst

published

Flight itinerary and actual flight day different, want to change but no one picks up the phone and no response to general enquiries as well and had problem while check in as well.

Transparency
1/5
Customer Service
1/5
Aunt Betty
Customer C.Aunt Betty
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Dodgy, don’t ever use

published

Booked flights to Bali in 2020, cancelled due to Covid, received credit shell, can’t contact them to see if still usable and re book
No email address, don’t answer the phone, filled in contact form but don’t get back to you.
How is it that this company can get away with this sort of thing?
Any ideas as to what to do next?

Transparency
1/5
Customer Service
1/5
Aunt Betty
Customer C.Aunt Betty
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Terrible service!!!

published

Bought a plane ticket travelling to melbourne from perth via adelaide total of 6 hrs travel but moved it instead to travel via darwin totalling 16 hrs. I refused and asked for a refund but no replies, tried calling their number numerous times even on hold for 30 mins yet they claimed i was a "no-show", now my bank is trying to get my money back from this dodgy seller. Stay out of their website, tell your friends and everyone you know!

Customer Service
1/5
Ease of Booking
3/5
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Penstar
PenstarFar North Queensland, QLD

Don't put yourself through it

published

Terrible customer service, unable to contact after numerous attempts and hours on-hold.
Unable to access credit. Airline says money is with Aunt Betty, Aunt Betty says money is with the airline.
Feel the frustration of the thousands in the same position with this scamming company.

Transparency
1/5
Customer Service
1/5
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Sharon
SharonGreater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

Please avoid this travel agent by any chance

published
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Page 1 of 10

Questions & Answers

Chirag
Chiragasked

Hi I want to extedn my luggage so how can I fo it?
My Booking refrence no. Is ABY12950886.
Thank you

No answers
Belinda H.
Belinda H.asked

URGENT HELP PLEASE - Flight 2.50pm TODAY. ABY12898979 - We have not yet received tickets. Please email to [Email Removed] ASAP

No answers
Belu F.
Belu F.asked

I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
Thanks!!

No answers
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