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Worst service from Aunt Betty with rude customer service. Shame on Flight centre for running such a dodgy operation
If I could will have given them a negative rating. Last year we booked our Malaysian airlines tickets through Aunt Betty. Our flights were cancelled by airlines due to covid disruption and despite airlines offering full refund Aunt Betty kept saying they can only give us a credit. How dodgy is that? After repeated calls and emails we got nowhere and had no choice and we’re forced for a credit. Now rebooked/ got flights reissued and Aunt Betty keeping to their reputation have done a dodgy and booked tickets with only 20kg allowance whereas we ha...d originally 25kg checked in luggage and had requested the same. Again they are blaming airlines for this and airlines obviously is saying it is agents fault. Shame on you Flight centre and aunt Betty for making your customer life’s difficult. I sincerely hope you are forced crap down this dodgy operation .
Request a credit shell then a refund before my flight in march 2020 due to gov imposed travel ban, I have been led on for 1.8 years to be told that I forifet my ticket and will not be getting a refund?? This is what happens when you let corporations take over. I will fight this to the bitter end.
No refund almost 1.7 years on...
I booked my flight ticket with Aunt Betty in Feb 2020, and then COVID happened. Travel didn't look possible in the near future, so I asked Aunt Betty for a refund. They told me to wait, and I waited and waited. Asked again for a refund, and was told the Airline was not providing a refund. Checked with airline and they mentioned the agent had not submitted for refund, and airline is providing refund to everyone. Unfortunately, the refund application had to come from the agent so I went back to Aunt Betty. They keep repeating the same excuse that...airline is not providing refund even though I shared proof that the airline is willing to refund. I am not sure reason why Aunt Betty's locking down my funds and giving excuses for not refunding it. They seem to have lost their way in supporting their customers during this very difficult time. I don't think I am ever going to see my money again. Lesson learnt - book with the airline directly, at least they behave responsibly.
More than a Year waiting for a refund
Due to COVID we had to cancel our trip last year which we requested the refund, they offered a voucher so we took it but we found out that the voucher wasn’t for long so we requested the refund, we still waiting for our money back and it’s always the same answer patience! :( plus they said that the airline will keep $500 dollars fee? for what! We couldn’t travel! This is completely unacceptable. I will never use this company again.
LYING THROUH THEIR TEETH
- flight cancelled due to covid . told i would recieve a shell creidit for the $1000 plus dollars
-No email sent with shell credit values. Chased up over the last 6 months and still no email
-Finally get a CSR who states the full amount and expiry dates and said id call back in 2 days to book .
- Calls back in 2 days and credit is no longer available and they have the credit issued by the airline but becasue the airline is in voluntary adminstration cant issue credit . happy to issue the lesser flight amount of 261 but not the remaining 800.
- Basically said they had other customers to attend to and they needed to attend to them .
DO NOT USE THIS COMPANY!!!!! DO NOT TRUST THEM !!! FLIGHT CENTER SCAMMERS !!
Will never use again, refuses to refund my money
Bought a return ticket to South America in 2020 with Aunt Betty. Hubby bought the the exact same ticket with ByoJet. Covid happened and we weren’t allowed to travel.
Hubby got a full refund within 6 months and I’m still waiting a refund after 18months. Aunt Betty just refuses to give my money back, advising they can only offer credit to travel knowing international borders are close and you can’t use credit. Have been experiencing hardship and really needed my money. Total disrespect, never ever use them in any circumstances. I regret not...buying directly with Airline who confirmed a refund could be provided if purchase was made on their website. Lesson learned, i feel i’ve been scammed. I can’t believe a company that trades in Australia can steal your money and you have no right. Wish i had funds to take them to Court. The whole situation is unreal!!
Careful With This Company
They will find any excuse to avoid giving your money back even when you are entitled to it. Excuse #1. They first blame the airline for not giving refunds at the time you requested it (fake, confirmed by the airline), What they are really doing at this point, is waiting till the end of the 1-year validity of your ticket, and then they come up with the excuse #2. Later they will say that now your ticket is expired which is funny because it means that before expiration, I could have applied for a refund but the answer I got before expiration was...excuse #1. finally, #3. After having no more valid arguments, they will say that the airline policy applied to them as an agent, is just like that. I know of other people who booked through another agent for the same airline, who were able to get a full refund without all this mess. Now, the only option I have is to decide before the 31st of December, the new dates of my flight. No one knows when we'll be able to travel again, which means that if by the date I decide to travel, the borders are still close, then I'll have lost my money.
Do yourself a favour and book with airline direct
Made getting a refund impossible during a Covid lockdown. Was a very distressing experience with the call centre who were borderline belligerent. If i could give zero stars i would. Never, ever again.
I have been waiting for my REFUND for over 12 mths
There call centre are Terrible, heartless and have o compassion for customers in hardship… we will NEVER use them again
DO NOT USE
DO NOT book with aunt betty they are useless. I booked a flight for a certain day and i have a screen shot that it is confirmed then they email me a completely different date! I called to ask about it and they said I booked it and it was my fault and I asked for an email address so I could email my screen shot and prove that it wasn't my fault and she started yelling at me saying she will change the date just tell her what I wanted. They are honestly rude and horrible to deal with do not book with them just don't do it!
Would avoid using in future
Received a credit for 4 Virgin flights cancelled at start of Covid pandemic. Credit note received for total value of around $850.
Went to book one way flight at a cost of $255 and was advised I had to pay an additional $36 as the credit is per flight.
Absolutely ridiculous that I had to make an additional payment when I have credit already available. On top of that, there is a deadline to use the credit - which is reasonable but not when they restrict the use of the credit. The credit note also does not state this, it just states the full credi...
Worse service ever
I waited for more than a year for the refund of my ticket that I couldn't use because Covid , called thousands times before.and I got no answer for the issue .
I wish I didn't even have to tick one star
Worst travel company I've experienced. Flights were cancelled due to covid but Aunt Betty wouldn't provide any information or updates. They wouldn't even confirm the flights were cancelled even though Australia had closed it's borders and the flight wasn't going.
I tried relentlessly for over 10 months to get a refund but with no joy. Had to lodge a dispute with the bank & credit card and thankfully they were able to refund us the money. They provided Aunt Betty with one month to respond to the dispute but as expected, Aunt Betty never respon...ded to them. Calling Aunt Betty was useless, there was no email address to use and no live chat function. Kept promising me they would email me an update to let me know what was happening with my money - never did. PLEASE AVOID for your own sanity.
do not trust Aunt Betty!!
Disgraceful outcome after one year of waiting for our refund.
Aunt Betty is now asking us to deal directly with the Airlines to claim ticket cost (COVID related) and will not be involved anymore.
Why should we use Aunt Betty in that case?
very poor customer support - be ready to lose your money!!
HORRIBLE, SCAMMING THIEVES
I had a booking cancelled in March 2020 and December 2020 still havent been able to use voucher her as they claim it havent been processed yet, even though i have been sent a confirmation of the voucher. Now being talked to as if im a baby and not being listened to. They cut the voucher in half first and now denying me to get the remaining 1200$
ADVOID AT ALL COSTS.
Do not use Aunt Betty, book directly with the airlines.
Aunt Betty will note refund your flights, will not provided communications of so called conversations.
The airline has confirmed the refund is to be completed on Aunt Bettys end, over 14 months in the making.
They never pay you back scam
They didn't refund our flight,they didn't give us a credit everything with covit 19, we lost 1300 dollars. They ripped us off when it was only fair we had some form of good will
Terrible to communicate with.
They are very difficult to deal with and delayed the process. The flights went up and it costs us more money. Terrible service would not recommend this company to anyone
Impossible to work with.
Flights were cancelled in December as part of the Covid restrictions and Aunt Betty would not issue a refund - only credit. They do not give you a code or anything that can be used at check out. The only way to claim the credit is to email them and they will call you during a window between 7am and 7pm. No direct number. If you are unable to answer the call when they call, that's it you're screwed. If you call back the number they called on you get an "unfortunately, the number you have called is incomplete or incorrect" message. It's now been ...4 days since I've tried to use my credit and they have called only called once despite multiple emails asking to call back. Their entire plan seems to be not to give refunds and then make it impossible to use credit so people just give up.
Credit/voucher refund from Aunt Betty
Refunding your money back isn't an easy task to do if your asking it to a wrong person or company to whom you bought your ticket. I would say I'm still lucky i dealt with Aunt Betty, although the processing was quite long to wait, at least this time i received an email that I'm going to have my refund after two weeks.
Aunt Betty refund
My flights for April 2020 got cancelled and made into a travel credit. I recently had trouble making flights with the credit and then contacting them to ask for a refund on my iPad so tried on laptop. I was able to submit my refund email on laptop and got a reply saying it would be processed within 2 weeks. I received my refund in 4 days. With all the reviews I had read, I was more than a little worried. Thank you for coming through for me.
I had a booking with this company for flights valued at $525, which were put into credit due to flight cancellations because of covid. Aunt Betty claims it is not charging any fees for changes / cancellations, as is the airline. However, I now try to book $410 worth of flights online with my credit voucher, but there is no way to book online and use the credit voucher. You have to ring Aunt Betty, and they want $575 for flights that I can buy online for $410. So much for no cancellation fees.
Update 1: After declining the above offer, i rang ba...
Will Never Use Again, Impossible To Communicate With
Booked Air fares with AUNT BETTY online travel booking service, part of the Flight Centre Group. When Covid hit, they were impossible to communicate with. Eventually our flights got cancelled by the airline.
They were still impossible to communicate with, did not respond to email or calls. Only sent generic emails offering a credit, without providing any info about the conditions. In the end I had to lodge a complaint with NSW Fair trading, who contacted Aunt Betty, and they then responded offering a full refund which I got 10 weeks later. Extremely poor communication, and non existent customer service.
I have learned a lesson you book direct not though a travel agent. very hard to get anything done dealing with a second party.I understand it is not easy for them either but we will be direct in the future.
Overseas trip refund
Worst company i have ever dealt with. Not helpful when you call and refused to make any arrangement for a refund of the ticket booked for the trip that never happened and apparently it was myself who cancelled the trip. Hahahaha. Be very careful with this bunch never again
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