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Aunt Betty

Aunt Betty (page 2 of 10)

2.4 from 1,741 reviews · View Statistics
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Listing monitored by Aunt Betty

Reviews

  • Transparency
    1.3 (587)
  • Customer Service
    1.3 (639)
  • Trip Completed Yes · No (704)
  • Ease of Booking
    2.1 (559)
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Sam A
Sam AVictoria
  • 6 reviews
  • 6 likes

Worst service from Aunt Betty with rude customer service. Shame on Flight centre for running such a dodgy operation

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Pop
PopPerth, WA

Ripped off

published

Request a credit shell then a refund before my flight in march 2020 due to gov imposed travel ban, I have been led on for 1.8 years to be told that I forifet my ticket and will not be getting a refund?? This is what happens when you let corporations take over. I will fight this to the bitter end.

Transparency
1/5
Customer Service
1/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights and Insurance
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Neha S.
Neha S.
  • 3 reviews
  • 2 likes

No refund almost 1.7 years on...

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Angelica Franco
Angelica FrancoGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

More than a Year waiting for a refund

published

Due to COVID we had to cancel our trip last year which we requested the refund, they offered a voucher so we took it but we found out that the voucher wasn’t for long so we requested the refund, we still waiting for our money back and it’s always the same answer patience! :( plus they said that the airline will keep $500 dollars fee? for what! We couldn’t travel! This is completely unacceptable. I will never use this company again.

Transparency
2/5
Customer Service
3/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Gillian Lawrence
Gillian LawrenceSouth East Queensland, QLD
  • 2 reviews

LYING THROUH THEIR TEETH

published

- flight cancelled due to covid . told i would recieve a shell creidit for the $1000 plus dollars
-No email sent with shell credit values. Chased up over the last 6 months and still no email
-Finally get a CSR who states the full amount and expiry dates and said id call back in 2 days to book .
- Calls back in 2 days and credit is no longer available and they have the credit issued by the airline but becasue the airline is in voluntary adminstration cant issue credit . happy to issue the lesser flight amount of 261 but not the remaining 800.
- Basically said they had other customers to attend to and they needed to attend to them .

DO NOT USE THIS COMPANY!!!!! DO NOT TRUST THEM !!! FLIGHT CENTER SCAMMERS !!

Transparency
1/5
Customer Service
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Gracie Tosta
Gracie TostaSouth East Queensland, QLD

Will never use again, refuses to refund my money

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Ricardo G.
Ricardo G.Greater Melbourne (Metropolitan), VIC

Careful With This Company

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Do yourself a favour and book with airline direct

published

Made getting a refund impossible during a Covid lockdown. Was a very distressing experience with the call centre who were borderline belligerent. If i could give zero stars i would. Never, ever again.

Transparency
1/5
Customer Service
1/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed No
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TERRIBE SERVICE

published

I have been waiting for my REFUND for over 12 mths
There call centre are Terrible, heartless and have o compassion for customers in hardship… we will NEVER use them again

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Similar opinion? Write a review on ProductReview.com.au!
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Emma
EmmaLaunceston, TAS

DO NOT USE

published

DO NOT book with aunt betty they are useless. I booked a flight for a certain day and i have a screen shot that it is confirmed then they email me a completely different date! I called to ask about it and they said I booked it and it was my fault and I asked for an email address so I could email my screen shot and prove that it wasn't my fault and she started yelling at me saying she will change the date just tell her what I wanted. They are honestly rude and horrible to deal with do not book with them just don't do it!

Transparency
2/5
Customer Service
1/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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PMZ
PMZ
  • 5 reviews
  • 3 likes

Would avoid using in future

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Worse service ever

published

I waited for more than a year for the refund of my ticket that I couldn't use because Covid , called thousands times before.and I got no answer for the issue .

Transparency
1/5
Customer Service
3/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Mel
MelGreater Melbourne (Inner), VIC

I wish I didn't even have to tick one star

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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CHO
CHOPerth, WA

do not trust Aunt Betty!!

published

Disgraceful outcome after one year of waiting for our refund.
Aunt Betty is now asking us to deal directly with the Airlines to claim ticket cost (COVID related) and will not be involved anymore.

Why should we use Aunt Betty in that case?

very poor customer support - be ready to lose your money!!

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Linda N.
Linda N.Kimberley, WA

HORRIBLE, SCAMMING THIEVES

published

I had a booking cancelled in March 2020 and December 2020 still havent been able to use voucher her as they claim it havent been processed yet, even though i have been sent a confirmation of the voucher. Now being talked to as if im a baby and not being listened to. They cut the voucher in half first and now denying me to get the remaining 1200$

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Michael
MichaelGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 2 likes

ADVOID AT ALL COSTS.

published

Do not use Aunt Betty, book directly with the airlines.

Aunt Betty will note refund your flights, will not provided communications of so called conversations.

The airline has confirmed the refund is to be completed on Aunt Bettys end, over 14 months in the making.

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Similar opinion? Write a review on ProductReview.com.au!
Ana B.
Ana B.Sydney, NSW

They never pay you back scam

published

They didn't refund our flight,they didn't give us a credit everything with covit 19, we lost 1300 dollars. They ripped us off when it was only fair we had some form of good will

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Mitch
MitchSouth East Queensland, QLD

Terrible to communicate with.

published

They are very difficult to deal with and delayed the process. The flights went up and it costs us more money. Terrible service would not recommend this company to anyone

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Similar opinion? Write a review on ProductReview.com.au!
Matthew F.
Matthew F.
  • 2 reviews
  • Verified

Impossible to work with.

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Similar opinion? Write a review on ProductReview.com.au!
Arlene
Arlene
  • 2 reviews
  • 1 like

Credit/voucher refund from Aunt Betty

published

Refunding your money back isn't an easy task to do if your asking it to a wrong person or company to whom you bought your ticket. I would say I'm still lucky i dealt with Aunt Betty, although the processing was quite long to wait, at least this time i received an email that I'm going to have my refund after two weeks.

Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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James
JamesWestern Australia

Aunt Betty refund

published

My flights for April 2020 got cancelled and made into a travel credit. I recently had trouble making flights with the credit and then contacting them to ask for a refund on my iPad so tried on laptop. I was able to submit my refund email on laptop and got a reply saying it would be processed within 2 weeks. I received my refund in 4 days. With all the reviews I had read, I was more than a little worried. Thank you for coming through for me.

Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Dan
DanSouth East Queensland, QLD

Buyer Beware

published
Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Similar opinion? Write a review on ProductReview.com.au!
Richard A
Richard ASydney Surrounds, NSW
  • 5 reviews
  • 4 likes
  • Verified

Will Never Use Again, Impossible To Communicate With

published

Booked Air fares with AUNT BETTY online travel booking service, part of the Flight Centre Group. When Covid hit, they were impossible to communicate with. Eventually our flights got cancelled by the airline.
They were still impossible to communicate with, did not respond to email or calls. Only sent generic emails offering a credit, without providing any info about the conditions. In the end I had to lodge a complaint with NSW Fair trading, who contacted Aunt Betty, and they then responded offering a full refund which I got 10 weeks later. Extremely poor communication, and non existent customer service.

Transparency
1/5
Customer Service
1/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Refund

published

I have learned a lesson you book direct not though a travel agent. very hard to get anything done dealing with a second party.I understand it is not easy for them either but we will be direct in the future.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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zok
zokGreater Melbourne (Inner), VIC
  • 2 reviews

Overseas trip refund

published

Worst company i have ever dealt with. Not helpful when you call and refused to make any arrangement for a refund of the ticket booked for the trip that never happened and apparently it was myself who cancelled the trip. Hahahaha. Be very careful with this bunch never again

Transparency
1/5
Customer Service
1/5
Ease of Booking
1/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Similar opinion? Write a review on ProductReview.com.au!
Page 2 of 10

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