DESPICABLE CUSTOMER SERVICE- don’t even brother with this company
Booked with aunt Betty in 2018 for a holiday to and from Thailand- no issues. Booked again for 2020 to the UK and back, and we were due to return to Aus during peak covid time- could not get a hold of them to bring our original flights forward to get home safely, you’d be on hold for hours and finally get through and they’d hang up on you! We ended up booking new flights with a different airline to get home and save the hassle of dealing with Aunt Betty. After dealing with them for the past year and a half- people don’t reply to your emails or...if they do, they don’t answer what you’ve asked. Told me I’ve got a credit shell, which can’t be refunded, but must be used 2 years after original travel dates, however all of our borders have been closed so we couldn’t travel to be able to use this ‘credit shell’. Now trying to contact them again to get this moved directly to the airline so I can deal with them- but no answer, or you get someone and the call gets disconnected and no one calls back or sends a follow up email. Honestly do not waste your time- spend the little bit extra and go directly through an airline. This company should be shut down- the customer service is absolutely appalling and down right frustrating.
Flight itinerary and actual flight day different, want to change but no one picks up the phone and no response to general enquiries as well and had problem while check in as well.
No customer service. You're best to pay more and book direct with airline.
First I missed a flight because it was midnight and their intenary said 12:45am rathern than the standard 24 hour format that is unmistakable 00:45! Then Emirates cancelled all my subsequent flights from that trip, costing me over $1000 in losses. But worst of all, they don't reply to emails or phones. You're better off spending a little more and booking direct with the airline!
Worst experience of my life!
They have the worst customer service system. I had booked a flight which required me a visa and even after enquiring about these people, they said I don't need one. Cutting the long story short, it's better to never do business with them.
Steer clear. Terrible communication.
I have been trying to arrange a letter from Aunt Betty by request of my travel insurer. I lodged the request in October and was told it would take some time (up to 12 weeks). I was patient, probably too patient, and called in January. I was told that my request had been denied. No one had bothered to communicate this to me prior to this call.
Request was lodged again and we commenced months of me ringing and being met with false promises that they’d contact me within 48 hours. They never did. Mixed messages from representatives. Half hearted ...apologies but no action. Information isn’t properly noted. I was given one opportunity to communicate via email after they emailed me. Any further emails were ignored. Now they’re telling me that too much time has passed for the airline to provide me the letter. I have pretty much grown a baby in the time since I lodged the request. I was given an email for complaints and the generic response is that the email isn’t monitored. The only way to contact them is by phone, they don’t take proper notes so having a paper trail would be good. The customer service has been appalling. Prior to this whole debacle, I contacted them regarding changing a flight to fly back home for my grandfather’s funeral. The representative requested a death certificate and he’d only been gone an hour. Truly insensitive.
They never pay you back
I had booked a flight from Australia to India (Roundtrip) in March 2020. My return flight got cancelled. I had requested for a refund and never received it yet. It is almost an year and their response is terrible.
Can't access their website anymore and they dont respond to my emails. They have my money with them
I can't access their website it says access denied Since few months and they used to respond to my emails but they have stopped answering my emails. They are neither refunding nor booking another flight back home I have no contact with them this is ridiculous to stop customers from accessing their site.
Waiting over 7 months for refund
I had a cancelled flight in March due to Covid and have been waiting since the day after for a refund. It still hasn't been processed. They have terrible customer service and will never use them again. They kept giving me the wrong information.
Received Multiple emails flight cancelled, nearly 2hr To speak to someone then get asked sensitive And Rude questions
booked with aunt betty due to the 'ratings' By a Online flight company. had the worst experience with aunt betty -they sent multiple confusing emails advising my flight was cancelled and a 'credit was in progress'. I called up the next day and waited 1 hour 45min to speak to a representative! To make it worst, the rude Aunt betty representative '[Name Removed]' questioned my gender and sexuality -outrageous and breach of my privacy. then advised the emails sent out by aunt betty was a mistake and to 'just ignore' the emails. I continued to rece...ive emails from Aunt betty that my flight was cancelled and had No confidence in the agency, Disappointing and unprofessional experience for anyone who relies on these ratings. The Partnered company Tried to assist in resolving The complaint. aunt Betty responded (to my detailed complaint) “I can confirm your flight was (date) to (date) from (origin) - laughable and just supports my Original complaint
Not good at all
Very unprofessional, customer service is terrible, stay away from them, I booked a ticket with them and flight cancelled and they are trying to give voucher not refund my hard earned money almost 8 months, stay away from them.
Impossible to get money back!
I booked trip to Europe in January with Etihad. Due to COVID flight has been cancelled. Airline confirmed I am eligible for refund. Aunt Betty said I am NOT.
I had to ask airline to contact Aunt Betty to help them to fill the refund form! Yes Aunt Betty’s staff did not know how to fill the refund form online! I’m not joking.
At the end I’ve got email confirmation that refund will be processed. It’s been 10 weeks and still nothing. They say airline did not process the refund yet! Again that’s not true! I confirmed with airline that my booking refund has been completed 3 weeks ago.
Aunt Betty - lie after lie after lie. The worst experience ever. One thing learned - never book with them!
Terrible customer service
Fees for everything. I am sure they’re making money for nothing. They need to recall thei change & cancellation fees. I had booking with them and charged me twice. Terrible service at peak.
I booked many tickets from Aunt betty now I applied refunds from march, still waiting and they are not processing the refund, as the airline refunded but they keep the refunds and not processing it, they make good excuse of COVID 19 to not pay back clients refund.
Worse agency ever
I bought a ticket with this agency, I should have received a refund from them for a fee I paid and that I wasn't supposed to pay. I contacted them several times, lots of emails but I'm still waiting their response.
Never again I'll buy another ticket with Aunt Betty.
Avoid this agency!!!
Shocking knowledge and service
Return flight cancelled due to Covid-19. Took 3 seperate phone calls, 2.5 hours on hold to find out they have zero knowledge on the process and information around a refund.
Do not recommend booking with Aunty Betty.
Questions & Answers
Hi I want to extedn my luggage so how can I fo it?
My Booking refrence no. Is ABY12950886.
URGENT HELP PLEASE - Flight 2.50pm TODAY. ABY12898979 - We have not yet received tickets. Please email to [Email Removed] ASAP
I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
Get an answer from our members and Aunt Betty representatives
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