Waste of money with zero customer service!
I booked with aunt Betty for my flight from Melbourne to London.
At the time of booking I paid over $150 to reserve my seats (through aunt Betty)
I also paid extra $125 for priority customer care….
To cut a long and painful story short, Qantas had no record of my seat reservations, so I ended up having to pay another reservation fee to book my seats… no problem (I thought) I’ll just call aunt Betty with my super duper priority customer care voucher…… couldn’t get through and absolutely ZERO response to my email. Appalling rip off merchants!!!! DO NOT USE THIS COMPANY.
Very poor customer service.
They're absolutely useless with their customer service. Trying to get in contact with them to use my credit shell is near impossible. Once finally getting onto them to rebook a flight, I was never forwarded the confirmation of booking and details of my booking.
worst online website
one of the worst online websites. there customer care representative wont pick the call for atleast an hour. i have traveled on feb 2020 and got credit because of border clouser. from last 2 months i am trying to book my ticket but no replay to any email either to calls as well. dont ever book your ticket through this website
Worst Service provider
I had a flight canceled due to suffering from covid. Instead putting me in the next flight, they asked $300 more which was stupid as actual tickets costed only $89
Terrible customer service, will lie to you about contacting you back and charge excessive amounts to change details!!
I would highly recommend just paying through the airline directly as the companies’ customer service is inadequate to say the least boarding on negligent. Trying to change a connecting flight by one hr (Sydney to Brisbane) over a week in advance due to my wife only have 1.5 hrs to get from the international terminal to domestic terminal - was quoted 700 dollars… I could literally buy Sydney to Brisbane flights many times over for that price?? Additionally, I asked for help to add pre purchase extra baggage to the flight - get told to do it at the airport?? This company does its best to rip off its customers and be as obstructive as possible - please go directly through the airline.
Aunt Betty WORST company
Aunt Betty is the worst company I’ve ever dealt with. 2 years and no refund. Airline stated that they would happily give us a refund, but had to be organised through Aunt Betty. Call Aunt Betty and get the same response each time “It’s still processing”. For 2 years!! They are either lying or simply incompetent. I’ll be advising people to stay away. Zero stars.
Flight times changed with no notification from AB
Flight time changed without notification from AB. Consequently missed the flight. Now they won't answer my calls. They also won't return emails. Cost us a fortune to rebook same day flights.
Avoid like the plague
I have been waiting over 14 weeks for a refund. I have sent mails with no reply. I have spent hours waiting for their "customer service" team to answer. NOTHING
Save yourself money and heartache
The customer service is horrible. They are basically an overseas online travel agency with almost no customer service support. When you get through to them they are very rude and unhelpful. I had a customer service person refuse to send me an email after the airline cancelled my credit of $1200 and refused to resolve. Apparently as an agent it’s not their problem.
Do not book with aunt Betty
Whatever price you find on aunt betty your local travel agent will be able to get the same price, this website and service is a sham. i was stuck in Canada i couldnt i tried to get aunt betty to change my flight home, they tried to charge me triple what i could find myself. i was desperate and bought my own flight home and canceled my original flight, they said i would get $90 back i still havent seen it.
Please book with a local travel agent>
DESPICABLE CUSTOMER SERVICE- don’t even brother with this company
Booked with aunt Betty in 2018 for a holiday to and from Thailand- no issues. Booked again for 2020 to the UK and back, and we were due to return to Aus during peak covid time- could not get a hold of them to bring our original flights forward to get home safely, you’d be on hold for hours and finally get through and they’d hang up on you! We ended up booking new flights with a different airline to get home and save the hassle of dealing with Aunt Betty. After dealing with them for the past year and a half- people don’t reply to your emails or...if they do, they don’t answer what you’ve asked. Told me I’ve got a credit shell, which can’t be refunded, but must be used 2 years after original travel dates, however all of our borders have been closed so we couldn’t travel to be able to use this ‘credit shell’. Now trying to contact them again to get this moved directly to the airline so I can deal with them- but no answer, or you get someone and the call gets disconnected and no one calls back or sends a follow up email. Honestly do not waste your time- spend the little bit extra and go directly through an airline. This company should be shut down- the customer service is absolutely appalling and down right frustrating.
Flight itinerary and actual flight day different, want to change but no one picks up the phone and no response to general enquiries as well and had problem while check in as well.
No customer service. You're best to pay more and book direct with airline.
First I missed a flight because it was midnight and their intenary said 12:45am rathern than the standard 24 hour format that is unmistakable 00:45! Then Emirates cancelled all my subsequent flights from that trip, costing me over $1000 in losses. But worst of all, they don't reply to emails or phones. You're better off spending a little more and booking direct with the airline!
Worst experience of my life!
They have the worst customer service system. I had booked a flight which required me a visa and even after enquiring about these people, they said I don't need one. Cutting the long story short, it's better to never do business with them.
Steer clear. Terrible communication.
I have been trying to arrange a letter from Aunt Betty by request of my travel insurer. I lodged the request in October and was told it would take some time (up to 12 weeks). I was patient, probably too patient, and called in January. I was told that my request had been denied. No one had bothered to communicate this to me prior to this call.
Request was lodged again and we commenced months of me ringing and being met with false promises that they’d contact me within 48 hours. They never did. Mixed messages from representatives. Half hearted ...apologies but no action. Information isn’t properly noted. I was given one opportunity to communicate via email after they emailed me. Any further emails were ignored. Now they’re telling me that too much time has passed for the airline to provide me the letter. I have pretty much grown a baby in the time since I lodged the request. I was given an email for complaints and the generic response is that the email isn’t monitored. The only way to contact them is by phone, they don’t take proper notes so having a paper trail would be good. The customer service has been appalling. Prior to this whole debacle, I contacted them regarding changing a flight to fly back home for my grandfather’s funeral. The representative requested a death certificate and he’d only been gone an hour. Truly insensitive.
Questions & Answers
Has anyone had their flight credit honoured? reading a lot of bad reviews about honouring credits, and it's a bit suspect how you just receive an email instead of credit code or voucher. but hoping there are some people who successfully used their credit?
Not as yet. After 6 hours on the phone spread over several days, I did manage to speak to someone today from Aunt Betty which is positive. However, as I booked the flight for my wife using my credi...t card and my email address as contact, they weren't able to handle my query without first having written authority from my wife saying I can handle the flight credit! All very frustrating.
sounds like you've made some progress though. hope it works out! for your sake and mine!
Has anyone received an email from Aunt Betty to transfer flight credits with there company to Virgin Australia but through a link , but link in email wont work. Have till 20th of this month to decide, received email 4 days ago. Can not get hold of them on phone or email.
I’m sorry Mark, but no, I haven’t received any flight credit transfers. I wish…I’m afraid that anything to do with Aunt Betty is problematic. Maybe you could cut and paste the link details into your...browser rather than directly from the email? Sometimes that works. Good luck!
Hi I have a Credit Shell for Covid cancelled flights - how do I rebook using it Credit ref is ABY3110176
Get an answer from our members and Aunt Betty representatives
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