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Aunt Betty

Aunt Betty

2.3 from 1,891 reviews · View Statistics
See the Best Booking Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Aunt Betty

Reviews

  • Transparency
    4.1 (222)
  • Customer Service
    4.1 (250)
  • Trip Completed Yes (42) · No (249)
  • Ease of Booking
    4.5 (289)
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Danielle B.
Danielle B.Greater Melbourne (Inner), VIC

Waste of money with zero customer service!

published

I booked with aunt Betty for my flight from Melbourne to London.
At the time of booking I paid over $150 to reserve my seats (through aunt Betty)
I also paid extra $125 for priority customer care….
To cut a long and painful story short, Qantas had no record of my seat reservations, so I ended up having to pay another reservation fee to book my seats… no problem (I thought) I’ll just call aunt Betty with my super duper priority customer care voucher…… couldn’t get through and absolutely ZERO response to my email. Appalling rip off merchants!!!! DO NOT USE THIS COMPANY.

Transparency
1/5
Ease of Booking
3/5
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Ari A.
Ari A.Metropolitan Adelaide, SA
  • 2 reviews
  • 2 likes

Please Help

published

Edit: I have changed my review from 1 star to two as a result of assistance I received once I posted this review. However I shouldn't have had to get to this point to have my problem be resolved.

I booked thru aunt Betty 2 yrs ago. Flight cancelled due to covid. They gave me credit (should have been a refund). The credit expires next month and I have been trying to rebook my flights but have waited on hold for over three hours every day this week . I have called at 7 am and at 4pm and at the middle of the day. But cannot get thru before my phone battery dies. It's seriously making me freak out. I'm almost crying it's so frustrating. And the hold music is next level AWFUL. please help me!!!!! I can't afford to loose $1000 airfare.

Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer C.Aunt BettySend a private message

Hi Ari A, Im sorry it's so hard to reach us right now. Id be happy to help you rebook. Please email assist@auntbetty.com with 000014 in the subject line and Ill get back to you asap. Kind regards, Brad

Ari A.
Ari A.
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NaturalNine
NaturalNinePerth, WA
  • 5 reviews
  • 11 likes
  • Verified

Flawless Service

published
Transparency
5/5
Customer Service
5/5
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John
JohnSouth West, WA

Had email replies but directed to Call Centre … never got through after 7 attempts

published

Have been notified of credit but got directed to call to book travel. Over 2 hours waiting over 6 calls! Sent emails again but no response as yet please help!
Have supplied detail, everything has gone quiet even though I am trying to book another ticket apart from mine.
FRUSTRATING.

Incentivised Review No
Aunt Betty
Customer C.Aunt BettySend a private message
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Brad needs a raise!!! Read all!

published
Transparency
3/5
Customer Service
5/5
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Be patient, you will get through eventually

published

If you see some of these reviews and comments, they are currently going through high volume of incoming calls which they might not have a big enough team for. Be patient and kind. It took me a while to get in touch with them but once I did they were quick and thorough and helped change my flights free of charge. Thank you Aunt Betty.

Transparency
4/5
Customer Service
4/5
Aunt Betty
Customer C.Aunt BettySend a private message

HI Lani J, Thank you very much for your positive review. We understand people's frustrations but are certainly doing all we can with the resources we have available. I wish you a safe trip. Kindest regards, Brad

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Denny
DennyGippsland, VIC
  • 3 reviews
  • 1 like
  • Verified

Not getting a ticket even after 20days of paying extra money on top of the Credit and also charged more

published

I used the credit from 2020 to purchase a ticket for travel in 2022.I had around 4000$ as credit and i had to pay extra 1700$ for the new ticket.While Auntbetty booking site for a fresh ticket for same number of passengers for the same dates and destination is only 5296$..so I had to pay 300$ more without any rationale,even though I was told there will be no extra fees or charges..

I rebooked and paid the money on 8 /2/22, but even after almost a month I havn't received a ticket yet..I have rung customer service thrice,each time they said ticket will be issued in 24-48 hrs but I am still waiting...my booking reference is ABY3251317.

Transparency
2/5
Customer Service
3/5
Aunt Betty
Customer C.Aunt BettySend a private message

Hi Denny, I am sorry to hear about your recent experience. I am looking into this for you and will provide an update when I have more information. Kindest regards, Brad

Denny
Denny

Thank you,finally I got the ticket on 7/3/22..Thanks for your help Brad..my thoughts if Aunt Betty is too busy,they should atleast contact customers and reassure them things are in progress..thanks anyways

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Ivan
IvanGreater Melbourne (Inner), VIC

Edit ~ I managed to change my flight thanks to a friendly operator, but the company is practically impossible to reach

published

The form on their website doesn't work. The facebook page don't answer. I waited almost 2h on the line and nobody answered, twice.

I found an email address that works here and someone answer and fixed my flight, but I wasted a lot of time waiting on the phone.

I need to cancel my Virgin flight, and there is no way to do it. Aunt Betty is basically a scam. Virgin won't help, as they told me to cancel through Aunt Betty. Absolutely avoid

Transparency
1/5
Customer Service
3/5
Aunt Betty
Customer C.Aunt BettySend a private message
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fred
fredSydney Surrounds, NSW

thank you brad

published

i had a credit from 2020 cancelled flight , 2 days ago i was reading the reviews because i was like every one else was trying to contact aunt betty but for no avail , and then i saw a person by the name of brad replying to help , so i emailed him my credit note details , and witin 24 hours my flight was booked and i confirmed it with airlines .
thank you so much brad .

Incentivised Review No
Aunt Betty
Customer C.Aunt BettySend a private message

Hi Fred, I appreciate the positive review. Glad I was able to get this sorted for you. Kind regards, Brad

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Manoj C.
Manoj C.South East Queensland, QLD
  • 2 reviews
  • Verified

Used to be very good!

published

I am trying to use my credit but am not able to contact Aunt Betty, my credit is from the year 2020.
I have used Aunt Betty many times before and they did good service but clearly, they haven't planned for post covid scenario.

Transparency
4/5
Customer Service
3/5
Aunt Betty
Customer C.Aunt BettySend a private message
Manoj C.
Manoj C.

Ok will do.

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S K.
S K.Sydney, NSW

Regarding credit flight but Brad helped my after emailing him

published

It's regarding the rescheduling of my credit ticket. I did contact auntbetty Australia regarding this matter but haven't heard back from you guys and it has been almost two weeks now. I talked to one of your customer care member but he wasn't able to understand what I was trying to explain him so many times. Hopefully, he understood at the end of the day. But after I emailed Brad yesterday i.e. 3rd of Feb he is trying to resolve my problem within 24 hours.

Transparency
1/5
Customer Service
1/5
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Mary A.
Mary A.South-Eastern Region, NSW
  • 9 reviews

Absolute rubbish service

published
Transparency
1/5
Customer Service
1/5
Aunt Betty
Customer C.Aunt BettySend a private message
Mary A.
Mary A.
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Katt7484
Katt7484
  • 2 reviews

Impossible to get a hold of.

published

Wondering whether Aunt Betty has gone into liquidation? I have called and emailed numerous times about using a flight credit and have had no luck with getting through to anyone.. help!!

Transparency
2/5
Customer Service
2/5
Aunt Betty
Customer C.Aunt BettySend a private message

Hi Katt7484, I am sorry you are having trouble reaching us. I would be happy to assist you, please email assist@auntbetty.com with 000014 in the subject line and I will get back to you as soon as possible.
Kind Regards, Brad

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rom n.
rom n.Perth, WA

edited reviews after my issue was solved

published

Finallly, my issue was solved today. Thanks to Brad for prompt action from your end. Didnt have to deal with the customer service this time and Brad was able to issue a new ticket for me. It was just the matter of finding the right person to look into your situation and this time, it was Brad from Aunt Betty for me:)

Transparency
4/5
Customer Service
3/5
Aunt Betty
Customer C.Aunt BettySend a private message
rom n.
rom n.

Hi Brad
Thanks for the reply. Sounds like at least someone with a common-sense from Aunt betty willing to listen . I will email you soon with every details I have got and hopefully, it can be resolved. will update the outcome here.

Aunt Betty
Customer C.Aunt BettySend a private message

Hi Rom n. THanks for your comment. At this time I have not seen your email flow to my inbox. Can I ask that you please resend with 000014 in the subject line so it is directed properly? Thanks! Brad

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Initially frustrating to deal with but I’m the end they handled my issue well

published

I had $1,600 AUD in credit with Aunt Betty and I was trying frantically to re-book my flights so that I can visit elderly parents in the UK. It was very difficult to get someone to answer my calls, or respond to my emails. Eventually however a rep reached out to me on social media to explain the delays and I was able to speak with someone who helped me to rebook. My advice is be patient. Call the 1300 number, don’t use any local numbers, stick your phone on hands-free and be prepared to wait a couple of hours. Someone will eventually pick up, they are just completely over-run at the moment with calls but they will get to you.

Transparency
3/5
Customer Service
4/5
Aunt Betty
Customer C.Aunt BettySend a private message
Gayle
Gayle
Gayle
Gayle

Please refer to my email. The issue has been resolved. Thank you for reaching out to help. Gayle

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Page 1 of 10

Questions & Answers

Joy V.
Joy V.asked

How can we use credit shell from Aunt Betty to make online booking? Is the a code to apply when making a booking using credit shell?
Aunt Betty Customer service is not contactable.

Thank you kindly.

No answers
Joy V.
Joy V.asked

Anyone know what options we have since Aunt Betty is not responding to email and calls regarding our credit shell?
How can we use the credit shell to making bookings?
Or is it possible to get refund?

Thank you.

1 answer
Tania
Tania
Jimmy
Jimmyasked

Has anyone had their flight credit honoured? reading a lot of bad reviews about honouring credits, and it's a bit suspect how you just receive an email instead of credit code or voucher. but hoping there are some people who successfully used their credit?

2 answers
Paul
Paul
Jimmy
Jimmy

sounds like you've made some progress though. hope it works out! for your sake and mine!

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