Impossible to get a hold of.
Wondering whether Aunt Betty has gone into liquidation? I have called and emailed numerous times about using a flight credit and have had no luck with getting through to anyone.. help!!
edited reviews after my issue was solved
Finallly, my issue was solved today. Thanks to Brad for prompt action from your end. Didnt have to deal with the customer service this time and Brad was able to issue a new ticket for me. It was just the matter of finding the right person to look into your situation and this time, it was Brad from Aunt Betty for me:)
Changed my flight last minute no issues
Was a cheap flight offer so was a bit suspicious however I managed to change my flight last minute without issues by calling them and being held on the line for max 30 minutes. Pretty reliable for third party service.
Booked over 3.5k of flights. We are eligible for refund due to flight cancellation. Over a year later and we are still waiting. Attempted phone call to help cut out after 30 min hold.
Because of Covid I had a flight to bkk canceled for 18 months, Aunt Betty were great in helping me use my travel credit in 2021.
Dyke’s service was amazingly helpful
Surprised full refund
I was surprised too receive a full refund after my family's booking was disrupted by Covid 19 lock dawn last year. Not many were that lucky at the time.
So my trip to England was cancelled last year for obvious reasons. Aunt Betty converted the cost of the trip into credits and I was happy with this because I still wanted to travel. Unfortunately not much has been available and the credits were going to expire in December, i saw some reviews of people saying they had a bad experience and their credits werent refunded so I was quite anxious when emailing aunt betty. I was absolutely shocked with how smooth and easy it was, I simply said I wanted a refund and that was it they were more than happy...to give me my money back. I will definitely be booking through aunt betty again, they made me feel in the loop through the whole covid period. It's unfortunate that it is common to feel uneasy with business' especially online ones so Aunt Betty has been a pleasant surprise and polite one at that.
covid 19 refund
it is now 12 months to the day that we had expected to fly out with thai airways.in that time covid hit the flights were cancelled thai airways went bankrupt so no funds for a refund.during this long haul aunty betty kept me informed of all the moves from thai airways .they were always polite and most helpful .i must say so was i as it was not their fault.i have just found a full refund in my bank account.full marks to aunty betty and the team it has been a very rocky road for all.thanks.
In good hands
Re-booking our flights after covid cancelled our travel plans last year, was made so easy by your rep (sorry did not catch his name). His calm and pleasant manner reassured us that we were in good hands and the re-booking, incl credit voucher and preferred travel times was done with a minimum of fuss.
Issued Credit - Used Recently, Perfect..!
My European Flights Cancelled January 2020 for Travel in June 2020. Went through all the process selecting "Credit" through Aunt Betty's Online communication. Now, I wont lie in saying it took a Long Time (8 Months) to receive the Credit with (Qantas/Finnair) but granted this was right in the middle of thousands of requests they were receiving so i had to sit tight. Credit Voucher was issued late 2020 and I used it about a month ago (March 2021) to book Domestic flights to Cairns. Had no problem applying Credit Voucher Code at Checkout Page. Ticket was issued within the hour. Checked booking reference given on Qantas Website and all good..!! Still have $150.00 left on Credit Voucher to use by December 2021. Thanks Aunt Betty..!!
Brilliant considering these times
Had about 6 trips over the last 12 months to get refunds for. The last one(Thai business) came through today. Great effort considering Thai is going through bankruptcy proceedings. Nothing but praise for Aunt Betty/ BYO. Just be patient and speak courteously to the staff. They’re doing it tough too.
great customer service and helpful staff
booked a flight without confirmation. call ab and was assisted by helpful and patient staff member. Pleased with the results. Thank you very much. Will book through ab again! All the best.
Credit/voucher refund from Aunt Betty
Refunding your money back isn't an easy task to do if your asking it to a wrong person or company to whom you bought your ticket. I would say I'm still lucky i dealt with Aunt Betty, although the processing was quite long to wait, at least this time i received an email that I'm going to have my refund after two weeks.
Aunt Betty refund
My flights for April 2020 got cancelled and made into a travel credit. I recently had trouble making flights with the credit and then contacting them to ask for a refund on my iPad so tried on laptop. I was able to submit my refund email on laptop and got a reply saying it would be processed within 2 weeks. I received my refund in 4 days. With all the reviews I had read, I was more than a little worried. Thank you for coming through for me.
COVID-19 Refund anyone else waiting !!!!
Booked Flight to Tasmania on the 06/01/2021. The next Day Greater Brisbane was put into lockdown for 3 days and Tasmanian Government declared it as a hotspot!! Lodged the refund form as directed by their site. No confirmation of receiving my claim by them, Tasmania is still not allowing people from greater Brisbane in! The intended flight is to depart tomorrow 15/01/2021 !!!! As of 2:15pm 14/01/2021 still no confirmation from them to say whether they have received my claim!!!! I feel rather distressed about the lack of communication from this Company.
Questions & Answers
Hi I want to extedn my luggage so how can I fo it?
My Booking refrence no. Is ABY12950886.
URGENT HELP PLEASE - Flight 2.50pm TODAY. ABY12898979 - We have not yet received tickets. Please email to [Email Removed] ASAP
I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
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