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refund and lack of clarity
We booked 6 flights to Bali for June 2020. Late June 2020 Aunt Betty had agreed to refund but I am yet to see any money. Now they are no longer answering calls.
I will never book a flight from Aunty Betty or Flight Centre for that matter ever!!.
The worst customer service you will ever experience!
Purchased airline tickets back in Feb 2020 via Aunt Betty, however due COVID all flights were cancelled etc. I was initially told I could get a refund but then this changed quickly and instead I received an email which stated that I have full credit. I have been trying to contact Aunt Betty via email and phone to access my credit but there has been no response to date. I called numerous times over the past month and no answer despite waiting on hold for an hour at a time. I’ve just made a complaint with NSW Fair trading. Never have I experienced such horrendous service.
You would best go through an honest company
I was not able to get my refund after I rang and was told I could get a refund.
Due to covid border shutdowns I was told I didnt cancel but I have proof on my phone I did call and Email.
Extremely Disappointing Customer Experience
Booked a return flight from Hobart to Sydney. Was notified the by Aunt Betty Customer care team via email that my original flight is being rescheduled and an urgent action is required. This was 5 days prior to the original flight. I responded back via Contact us form on Aunt Betty website however not only haven't heard anything back from them before my flight, but also my name has not been removed from the passenger list. Hence at this point of time which is 2 weeks after the supposed trip, I still have not received a refund. Furthermore I have...been told by the person on the phone [Name Removed] that my flight was forfeited and there is nothing I can do to get my A$233 back. Is this what my extra payment for Covid change of flight was for? Does it seem reasonable to whomever reading this review that I can't receive a refund because of Aunt Betty's slow response? Lots of room for improvement on managerial aspect. Highly doubt that I will be returning. I would like my money back.
Pathetic customer service
Pathetic customer Service, trying to contact over phone and email, the phone doesn’t connect and nobody responds to email. After being on hold for couple of hours the phone disconnect aitomatically saying that the number is invalid...hard to believe
Impossible to get a hold of.
Wondering whether Aunt Betty has gone into liquidation? I have called and emailed numerous times about using a flight credit and have had no luck with getting through to anyone.. help!!
Impossible to reach the customer care
Booked a flight and seems like it is impossible to reach their customer care. Will put you on hold and say number not in service after a 20 minute wait. How are these companies even operating in Australia?
edited reviews after my issue was solved
Finallly, my issue was solved today. Thanks to Brad for prompt action from your end. Didnt have to deal with the customer service this time and Brad was able to issue a new ticket for me. It was just the matter of finding the right person to look into your situation and this time, it was Brad from Aunt Betty for me:)
When trying to contact AuntBetty, spent 1.5 hours on hold before speaking to someone 3 times.
Encountered covid related concerns, finally able to speak to an AuntBetty representative who informed us there was no cancellation with refund option and the only option to change dates would cost us an extra $230 per person (our original tickets cost less). Then, they refused to commit to giving a phone call back to indicate the outcome of requesting a refund from the airline.
Called the airline directly and they immediately moved the dates with no extra cost to the exact ones I'd enquired about with AuntBetty that they stated would cost extra $230pp.
Absolutely disappointing NO REFUNDS, NO FLIGHTS
After I was denied REFUND for a cancelled flight for the purchased ticket during COVID, I was given Credit which I CANNOT USE BECAUSE THEY DO NOT HAVE FLIGHTS.
After 1h wait time on the phone to speak to Gilbert, he said “there are no flights available”, you cannot use your credit.
Ps: he Hung up on me! - no resolution, no options, no nothing!
They just took my money and there is no responsibility.
They forced me to contact Fair trade for a resolution! This is ridiculous!
Dodgy, don’t ever use
Booked flights to Bali in 2020, cancelled due to Covid, received credit shell, can’t contact them to see if still usable and re book
No email address, don’t answer the phone, filled in contact form but don’t get back to you.
How is it that this company can get away with this sort of thing?
Any ideas as to what to do next?
Bought a plane ticket travelling to melbourne from perth via adelaide total of 6 hrs travel but moved it instead to travel via darwin totalling 16 hrs. I refused and asked for a refund but no replies, tried calling their number numerous times even on hold for 30 mins yet they claimed i was a "no-show", now my bank is trying to get my money back from this dodgy seller. Stay out of their website, tell your friends and everyone you know!
Don't put yourself through it
Terrible customer service, unable to contact after numerous attempts and hours on-hold.
Unable to access credit. Airline says money is with Aunt Betty, Aunt Betty says money is with the airline.
Feel the frustration of the thousands in the same position with this scamming company.
Please avoid this travel agent by any chance
28/12/2021...I rang this Aunty Betty travel agent based in Sydney Australia and as soon as I mentioned about retrieve my travel credit the lady hang upon me straight away. Then 5 minutes later I called with my other mobile phone and I spoke to a very rude and unprofessional guy. I have $486 credit with them and when I called to re-book Gold Coast to Melbourne January tickets for 3 people, I was told to top up my credit $486 by this scam Aunty Betty travel agent. He told me that they had only a few tickets for the 14th of January. Then I went...on Skyscanner and guess what, this scam travel agent had plenty of Gold Coast to Melbourne tickets for that 14/01/21and onwards. When I told the guy about the tickets I saw under Aunty Betty on Skyscanner website, the guy became too aggressive over the phone with me, because I had refused to top up that $486 credit. Please avoid this travel agent at all cost.
Run far away!
Booked my flights Jan 2020 for March 2020, got cancelled because of COVID so applied for a refund the following month. It’s now DECEMBER 2021 and I’ve still not received my refund. They update with excuses every few months and say that they’re processing refunds but I think they’re just saying that to try to cover their tails so no one asks questions.
I and many others have lost work and some, their jobs during the peak of COVID yet Aunt Betty have continued to withhold funds that could’ve helped out a lot of people. They also had the audacity...to request a $100 deduction fee per refunds but had to waive it all because there was a huge uproar. Considering Aunt Betty is apart of the Flight Centre Travel Group, this whole debacle is also a poor reflection of Flight Centre as well. Avoid at ALL COSTS.
Questions & Answers
Hi I want to extedn my luggage so how can I fo it?
My Booking refrence no. Is ABY12950886.
URGENT HELP PLEASE - Flight 2.50pm TODAY. ABY12898979 - We have not yet received tickets. Please email to [Email Removed] ASAP
I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
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