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Aunt Betty

Aunt Betty

2.3 from 1,889 reviews · View Statistics
See the Best Booking Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Aunt Betty

Reviews

  • Transparency
    4.2 (25)
  • Customer Service
    4.6 (32)
  • Trip Completed Yes (42) · No
  • Ease of Booking
    4.8 (41)
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Danielle B.
Danielle B.Greater Melbourne (Inner), VIC

Waste of money with zero customer service!

published

I booked with aunt Betty for my flight from Melbourne to London.
At the time of booking I paid over $150 to reserve my seats (through aunt Betty)
I also paid extra $125 for priority customer care….
To cut a long and painful story short, Qantas had no record of my seat reservations, so I ended up having to pay another reservation fee to book my seats… no problem (I thought) I’ll just call aunt Betty with my super duper priority customer care voucher…… couldn’t get through and absolutely ZERO response to my email. Appalling rip off merchants!!!! DO NOT USE THIS COMPANY.

Transparency
1/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
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Very pleased

published

When we were unable to travel due to covid aunt Betty organised a refund for us with no hassle.
It was really appreciated how simple the process was. We were informed of the processing time frames and whilst the time frame was not quick it was accurate. This was better then some airlines we booked directly with

Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
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herr. m.
herr. m.South East Queensland, QLD

I bought tickets to Belarus through them in April 2019, they had the best price!

published

While in Belarus, there was an urgent need to postpone the return date of departure, I called them 4 hours before departure, I was sure that they would refuse, and they only transferred my departure for just $ 200! I am surprised at so many negative reviews, it’s a pity that my review will not help you, but for me you are a super company, I'm sorry that I was going to write about this for so long. Thank.

Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
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Maria
MariaWestern Australia
  • 2 reviews
  • 3 likes

Don’t reserve seats!

published

I traveled from Australia to Germany and wanted to make sure I have window seats. Paid about 150$ and ended up with middle seats. After emailing them still no response.

Transparency
2/5
Customer Service
3/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
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Tony N.
Tony N.Metropolitan Adelaide, SA
  • Verified

Reliable

published

All my bookings have always taken place without any problems.
Received Ticket Shell credit as promised due to Covis 19
Cannot fault their service, competitive pricing and extras as promised . e.g baggage allowance

Transparency
5/5
Customer Service
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation and Flights
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Review collected in partnership with Aunt Betty

Kaye
KayeSydney, NSW

Ivs efficient and excellent customer service.

published

Ivs from.customer service was bwen helpful , accurate in giving information, very sympathetic approach as we had a death in the family that's why we are trying to change flight details.
She was very patient while we are making a decision with the changes and explains clearly all necessary information.
While on the phone she is multi tasking she is quick to action all enquiries and emailing to us the important information needed.
She was able to assist and resolve the purpose of our call.
Complete customer satisfaction achieved.
March 8 2020 Time of call: 9:30pm Sydney eastern time Ref:ABY3206739

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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jeff kornhauser
jeff kornhauserSouth East Queensland, QLD
  • 3 reviews
  • 3 likes

Another whiney complainer with a 1st world problem

published

Thanks betty we had a smooth experience with no worries. To others who complain about wanting to change bookings at short notice - well if you go with a budget travel biz and don't read the fine print stop ya whining - there will be charges.
Take a mask, go on your "entitled cut-price adventure" and stop blaming everyone for your 1st world problems.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation and Flights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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HelenPerth
HelenPerthPerth, WA

Excellent experience!

published

We booked a last minute flight from Australia to the UK due to a death in the family. I made a total stuff up when making the booking and I thought it would be a drama. It was anything but. They gave me a refund immediately. We are now back home and had absolutely no issues whatsoever. We fly frequently and would definitely use Aunt Betty again.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Very helpful costumer services

published

Booking of our flights was very easy. The costumer services are absolutely fantastic. They did get back to me every time I needed their help. I highly recommend Aunt Betty.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Matt
MattMelbourne
  • 21 reviews
  • 25 likes

Great experience with one caveat.

published
Transparency
2/5
Customer Service
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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BRB
BRBSouth East Queensland, QLD
  • Verified

Amazing support and customer service!

published

I had some issues with Latam on my check in, where they treated me really bad. When I called Aunt Betty, Michael had an amazing way to solve my problem and with his ability and knowledge, he did everything to help and get me out of the situation.
He was very trusting and calming.
I am really impressed with the support and customer service I received from Aunt Betty.

Transparency
4/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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PaulandDow
PaulandDow
  • 3 reviews
  • 2 likes
  • Verified

Excellent no frills service

published

I recently needed to travel to Thailand and checked the internet for the cheapest fare. Aunt Betty had the lowest price but having not used them before, I searched internet for reviews. Finding most of them positive - the only negative ones seemed to be where flight changes were needed after purchase - and knowing my flight dates were unlikely to change, I went ahead with the booking. Confirmation email and e-ticket arrived soon afer the booking the flights went ahead without a problem. I will not hesitate to use Aunt Betty again if the price is competitive

Transparency
5/5
Customer Service
4/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Review collected in partnership with Aunt Betty

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Found a very competitive airfare and all was smooth

published

Easy to book and manage. I booked a multi city airfare and every sector was honoured and I had full service airlines and partners operating the flights. Very happy will use Aunt Betty again

Transparency
4/5
Customer Service
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Frank
Frank
  • 2 reviews
  • 1 like

Perfect customer service

published

Recently booked 2 flights and had nothing but prompt and credible responses from this company, have never booked previously with them but would highly recommend,always doubted booking over the internet and had no dramas whatsoever.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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  • Verified

Easy no fuss service delivery

published

Kept us up to date constantly.
Bookings ran according to plan. Through C. S. Airlines
Delivered great value for money.
Costs were given upfront should any changes have been necessary.
Serviced flights and food good, skimpy on the wine.

Transparency
4/5
Customer Service
5/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt BettySend a private message
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Review collected in partnership with Aunt Betty

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Questions & Answers

Mark P
Mark Pasked

Has anyone received an email from Aunt Betty to transfer flight credits with there company to Virgin Australia but through a link , but link in email wont work. Have till 20th of this month to decide, received email 4 days ago. Can not get hold of them on phone or email.

1 answer
Mumma Bear
Mumma Bear
Pip Grant
Pip Grantasked

Hi I have a Credit Shell for Covid cancelled flights - how do I rebook using it Credit ref is ABY3110176

No answers
Meredith W.
Meredith W.asked

I have been on hold 2 days in a row for over 4 hours. I want to use my travel credit. This is disgusting. I’ve also emailed with no response.

No answers
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