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Aunt Betty

Aunt Betty (page 4 of 10)

2.3 from 1,891 reviews · View Statistics
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Listing monitored by Aunt Betty

Reviews

  • Transparency
    4.2 (197)
  • Customer Service
    4.3 (220)
  • Trip Completed Yes (38) · No (219)
  • Ease of Booking
    4.6 (258)
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Peter
PeterSydney, NSW

My requests got successfully resolved

published

I had to contact customer service with 2 different requests. As many others mentioned below, waiting on the phone line is hopeless, no answers for hours. I started with a negative feedback, however both of my issues promtly got resolved by the team since (requests I submitted via forms on the website) including a typing mistake I made during booking. Hence, I'm updating my review, and thanking to the person who helped with my booking.

Aunt Betty
Customer C.Aunt BettySend a private message
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Ian
IanMetropolitan Adelaide, SA

Very poor experience

published
Aunt Betty
Customer Care E.Aunt BettySend a private message
Ian
Ian

Thanks so much for the reply. That’s vey helpful but as mentioned in my review I have already booked a new fare. Is it worth cancelling the existing booking or just be a ‘no show’?

Aunt Betty
Customer Care E.Aunt BettySend a private message

We will cancel it out of the airline system, not much point clogging it up.
Thanks.

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Can you please pick up the call.....

published

I have tried to get through to someone as I have not received a confirmation of my booking and e-ticket. I made 4 calls over the past two days but no one is picking up. I am flying in less than a week. The money has been processed through. I have also sent through an email. Can someone please urgently get back to me to tell me!!! If they do not get back to me today I will cancel the transaction with my bank.

Aunt Betty
Customer Care E.Aunt BettySend a private message

Hi,
We have just sent you a private message to obtain your booking reference so we can assist,
Regards,
Aunt Betty.

Anna Z.
Anna Z.

Still waiting for a response. Thank you.

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Flight change without hassle

published

Thank you to Florence, who changed our flights in a timely manner after aour connecting flight was cancelled. Hold time was a little long bit to be expected when dealing with an online travel agency

Aunt Betty
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Steven Clay
Steven ClayNortheast, VIC

Can not get a response from them

published

I paid the 9 dollar price drop fee, sent an email with all the details 4 weeks ago of a cheaper price and have still not heard from them. A week ago, I asked when to expect my tickets, still no response.

Aunt Betty
Customer Care E.Aunt BettySend a private message

Hi Steven,
We have sent you a private message to obtain your booking reference to obtain more details and action.
Regards,
Aunt Betty.

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Joseph joseph
Joseph josephSydney, NSW

Canceling the booking

published

Spoke to Keith, who was very helpful, unfortunately couldn’t cancel the booking, the refund was only the airport tax, but that wasn’t the travel agency company’s fault, I will use this company again.

Aunt Betty
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jeff kornhauser
jeff kornhauserSouth East Queensland, QLD
  • 3 reviews
  • 4 likes

Another whiney complainer with a 1st world problem

published

Thanks betty we had a smooth experience with no worries. To others who complain about wanting to change bookings at short notice - well if you go with a budget travel biz and don't read the fine print stop ya whining - there will be charges.
Take a mask, go on your "entitled cut-price adventure" and stop blaming everyone for your 1st world problems.

Aunt Betty
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Xiao L.
Xiao L.Victoria Daly, NT

Customer service Lala is very good!

published

I booked one way tickets first and then change to round one. Nearly the same price shows online, there is very little changing fee, and I am very appreciated. Lala is very good , she is patient, and helpful, and solved problems quick!

Aunt Betty
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Fran
FranAU
  • 2 reviews

Thank you to Marvin

published

Marvin was so professional and helpful when I rang to discuss our China Southern flights to China and how to cancel our tickets due to Coronavirus. Thank you to Marvin

Aunt Betty
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Natasha N.
Natasha N.Perth, WA

Excellent assistance and help. I can't thank you enough for helping me Re-book my ticket

published

Excellent service amazing service. I highly recommend Aunty Betty and will use them in the future. They were fast friendly and super quick service. I can't speak more highly about Aunty Betty.

Aunt Betty
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Nancy
NancyPerth, WA
  • Verified

Refund of tickets to Wuhan without hassle

published

I had to cancel two return tickets to Wuhan, China with AuntBetty due to Coronavirus outbreak. There was very short waiting time when I called AB customer support line 1300 472 222. I was assisted by Enzo who was extremely helpful and kind. Enzo checked very carefully my booking and Cathay Pacific ticketing details and showed utmost sympathy to those affected by the virus. This is my second time booking with AuntBetty and both times went very smoothly. Full refund was issued this time without hassle. I will definitely book with AuntBetty again in the future.

Aunt Betty
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Jason
Jason
  • 2 reviews
  • 2 likes

Exemplary customer service.

published

I booked a ticket to Japan via Taiwan and had to cancel due to issues in relation to the recent outbreak. We're still working on getting the refund but I just wanted to call out that Djehll's service was above and beyond and that all businesses should strive to have people like her in customer service. Not only did she show professionalism, empathy and clear communication, she also demonstrated immense patience as I had her ask her manager questions multiple times. Really appreciate being looked after despite making a cancellations and I don't expect this kind of service in any other company. Thanks again Djhell!

Aunt Betty
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Amazing after service

published

For somewhat reason, the booking system booked my flight ticket for an incorrect date. Upon calling Aunty Betty and speaking to Zel, she immediately offered to rectify the flight booking and waive any additional fees. Zel was very professional, polite and considerate on the telephone. Five stars to Zel!

Aunt Betty
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Sophia
SophiaGreater Melbourne (Metropolitan), VIC

Great customer service.

published

I booked a ticket to my homeland and due to some issues I had to cancel and asked for a refund. These people helped me with the refund of my $900 which is great. Thanks aunt betty team! Speacially Raffy who was leading it. Thankyou.

Aunt Betty
Customer Care E.Aunt BettySend a private message
Sophia
Sophia

My name is not Helen.

Aunt Betty
Customer Care E.Aunt BettySend a private message

Sorry Sophia !!

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HelenPerth
HelenPerthPerth, WA

Excellent experience!

published

We booked a last minute flight from Australia to the UK due to a death in the family. I made a total stuff up when making the booking and I thought it would be a drama. It was anything but. They gave me a refund immediately. We are now back home and had absolutely no issues whatsoever. We fly frequently and would definitely use Aunt Betty again.

Aunt Betty
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mol
molGreater Melbourne (Outer), VIC
  • 2 reviews

Good Service

published

I have been trying to call them for several times and have to wait at least 1 hour before my phone got pick. Luckily the one that help me which is Javier is really willing to help and he help me to get refund even though there is a expensive cancellation fee

Aunt Betty
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GlobalVoyagerGirl
GlobalVoyagerGirlPerth, WA
  • 18 reviews
  • 9 likes

Amazing prices

published

Easy to use website, fantastic prices. We have used Aunt Betty twice so far and the prices offered just cannot be beat!! Thanks Aunt Betty for helping us afford to travel more often.

Aunt Betty
Customer Care E.Aunt BettySend a private message
Aunt Betty
Customer Care E.Aunt BettySend a private message

Hi,
We have re-sent the tickets, please advise if you have not received them so we can check the email address in the booking.
Regards,
Aunt Betty.

Thanks for resending - we have now received.

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Leonara L.
Leonara L.Greater Melbourne (Metropolitan), VIC

Full refund and zero penalties due to Coronavirus outbreak (CZ)

published

I booked tickets to Europe via Aunt Betty on 11th August 2019 transiting in GuangZhou via China Southern Airline. My flights got reissued to the 15th Jan 2020 due to an airline schedule change. Due to the coronavirus outbreak, China Southern made a statement about full refunds for flights booked before the 24th January 2020 with flight tickets starting with "CZxxx"
Source: https://www.csair.com/cn/about/news/notice/2020/1dv5oniqv662d.shtml

Then I contact Aunt Betty about my cancellation refund and they complied with China Southern policies & statements. Usually as a third party company, they would charge a fee however this wasn't the case and I was very pleased about the customer service and prompt response from the team.

Aunt Betty
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Wing H.
Wing H.
  • 2 reviews

Good services

published

Requested refund and received good respond. I was very happy with their services. Javier was trying to help me. I was lucky that I did not need to wait for a long queue and went to the right person to talk to.
Thank you!

Aunt Betty
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Howlin
HowlinCanberra
  • 2 reviews

Nice customer service regarding to China Southern Airline issued notice for full refund due to coronavirus outbreak.

published
Aunt Betty
Customer Care E.Aunt BettySend a private message

Thanks Howlin !!!

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Daisy
DaisyGreater Melbourne (Inner), VIC

Florence is the best.

published

I emailed and phoned many times regarding my flight's cancellations.
Bez contacted me back with a definition of Fare Rules. thanks, but that doesn't help. And other 2-3 representatives help me over the phone too. very Disappointed. kept me wait one day after another.
Florence is the best. she really understands her client's request. I wish she was the first representative I talked to. Florence is the reason I give Aunt Betty 4 stars.

Aunt Betty
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Service that Shines

published

I had booked a multi ticket to Colombo and then realised my mistake as the return started at 0005 midnight and so my calculations with days was out , I called within the hour but some rep there couldn’t help me and wanted me to cancel ticket and rebook online. I had forgotten to get a reference number and this time I called again and got a Jiro who went above and beyond to help me. He charged me for the changes but at least I didn’t have to go through the cancellation and rebooking again by myself. Goes to show there are people out there who are still willing to walk the extra mile for service. Thank you Jiro

Aunt Betty
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Amazing service! Solved my issue immediately!

published

Thanks Ivs for your hard work in helping me with my booking issue. Ivs was clear and explained the steps to fix the issue and did so within 3 hours. Much appreciated.

Aunt Betty
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Anja G.
Anja G.South East Queensland, QLD
  • Verified

Change flight date managed perfectly

published

I had to change my flight date due to my health condition. Aunt Betty team responded very quickly and efficiently on my email and request. Perfect job Aunt Betty t

Aunt Betty
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Very helpful costumer services

published

Booking of our flights was very easy. The costumer services are absolutely fantastic. They did get back to me every time I needed their help. I highly recommend Aunt Betty.

Aunt Betty
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Page 4 of 10

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