Credit/voucher refund from Aunt Betty
Refunding your money back isn't an easy task to do if your asking it to a wrong person or company to whom you bought your ticket. I would say I'm still lucky i dealt with Aunt Betty, although the processing was quite long to wait, at least this time i received an email that I'm going to have my refund after two weeks.
Aunt Betty refund
My flights for April 2020 got cancelled and made into a travel credit. I recently had trouble making flights with the credit and then contacting them to ask for a refund on my iPad so tried on laptop. I was able to submit my refund email on laptop and got a reply saying it would be processed within 2 weeks. I received my refund in 4 days. With all the reviews I had read, I was more than a little worried. Thank you for coming through for me.
COVID-19 Refund anyone else waiting !!!!
Booked Flight to Tasmania on the 06/01/2021. The next Day Greater Brisbane was put into lockdown for 3 days and Tasmanian Government declared it as a hotspot!! Lodged the refund form as directed by their site. No confirmation of receiving my claim by them, Tasmania is still not allowing people from greater Brisbane in! The intended flight is to depart tomorrow 15/01/2021 !!!! As of 2:15pm 14/01/2021 still no confirmation from them to say whether they have received my claim!!!! I feel rather distressed about the lack of communication from this Company.
In August logged onto Aunt Betty website and followed their apply for a refund instructions for our Singapore flights in November that had been cancelled by the airline. Received an email confirmation that my refund request had been logged. Did the patient thing and waited the 12 weeks that it said it would take but after 16 weeks no refund. Searched and found a contact number and called them. After a long wait finally got through and spoke to a consultant who said "we have no record of your request being processed, I'll do that for you now and...you can expect your refund in around 12 weeks"! No matter how much I protested he stuck to the script and now I'm having to wait for another 12 weeks. Unacceptable!!! He said that you need to speak to someone in person to action your refund request as it needs "Human Intervention". Go figure, an automated system that is anything but! I'll never use them again and urge anyone thinking about using them not to! They are just buying more time before they have to give back money that the airline refunded months ago.
Full 'mostly' refund post COVID cancellations
I was very worried that I wouldn't get refunded for May2020 flights, it took a while, but it was. I can't imagine the hell that time must have been. So I have nothing but good things to say in the circumstance.
Got my refund!!
I booked flights in September 2019 for Europe July 2020. Have been waiting for a while but they always answer my calls and tell me the status of my refund. I called again last week and they told me Qantas had released the funds and that it was being processed. Went back into my account today!! Hang in there. It will come!!
Received refund of $2500 from Aunt Betty for cancelled flights due to Corona-virus from
Case # ABY2997652
I know it took longer than wanted however the reality they have been waiting to be refunded from airlines
Reading through some recent reviews they have been coping a bagging for not refunded quick enough However they also have a responsibility to stay in business to get the refunds from the airlines to refund
Be patient and try and have a little understanding of the position they find themselves in
Huge work load with no reward
Its easy to shoot the messenger who are trying to act in every bodies interest
Very Happy with Aunt Betty
Booked two international flights with Aunt Betty.First refund request in February, took a while to come though,but did arrive after 2 to 3 months. The second I accepted a credit at first,but decided recently to claim a refund.The call staff said it would in my account in 5 to 10 days,which it was.Very happy Aunt Betty and would not hesitate to book with them in the future.
Will not ever to deal with Auntbetty again
Flight cancelled in May still waiting for uncertainty CREDIT voucher to be follow Up . Unable to email as email address not receiving new emails. Staff rude on phone and over talk you . Will not put you through to manager . I Will escalate This matter to higher organisation if still cant be solved .
The reviewer stated that an incentive was offered for this review
Covid refund processed
Flights cancelled just as countries began locking down. It took 14 weeks, but our refund has now been processed. Comms got better over time and AB followed through with refund.
Refund processed with no issues
My flight from Melbourne to Europe got cancelled in June due to covid. I requested a refund and have received it in full with no issues. It took about 12 weeks as stated but came through as promised.
Refund of airfare cancelled due to COVID
I booked two business class flights to London in February for departure in early July. By early May it was clear that we did not want to travel and would have to cancel. I was unable to contact Aunt Betty by phone but their website was fairly clear as to what choices I had and understandably that they were focusing closer departures.
I was annoyed that it looked like we would have to pay a cancellation fee for both Cathay and Aunt Betty )circa $1000 per ticket) but this clearly stated in the terms of the tickets I purchased
In the end because t...
Resolved issue quickly and professionally
I had received a conditional credit as my booking was with Virgin Australia. I used the credit to book a domestic business class flight, however, upon checking my itinerary, I noticed that my ticket was an economy ticket (at the same cost as business class). Long story short, I was given the opportunity to re-book the flight or have my credit extended to March 2021. Now I don't have to waste my credit on a domestic flight and use my credit next year for an international flight.
Appalling consumer behaviour
Absolutely appalling behaviour. Have lied about the availability of a refund, when Qantas & Singapore Airline cancelled the flights !! Impossible to obtain clear information or heaven help, if you would actually prefer to speak to a real person !
Will never use this company again nor Flight Centre. Hope Graham Turner is enjoying his multi millions of wealth, while clients receive no assistance or more importantly , their refunds !!
A long tough process but professional customer service representative (Brad)
In the midst of the changing face of tourism, resulting from the CoVID-19 pandemic, I found Aunt Betty customer service representative, Brad, to be professional, courteous, realistic and reasonable in his management of a difficult customer complaint.
I had travel booked for 2 x tickets return from the UK in MAY/June 2020. After initially requesting a "quote for refund" through the online web-form as requested by the automated Aunt Betty email service, I found myself receiving a myriad of contrasting communications from the automated Aunt Bet...ty service. Some of the varied responses included emails acknowledging our request, others telling us that a refund was being processed (we didn't ask for this to occur), and even an email with the receipt of a travel credit (we never asked for this either). I raised these concerns with customer service representative 'Brad" after receiving his contact through an online forum. Brad deserves credit for his professionalism in taking care for the needs of the business whilst communicating effectively and in a timely fashion with us as the customer. He communicated consistently in a fair and professional tone and gave considered and thoughtful responses to our questions. My key feedback for Brad is his noticeable focus on providing business best practice whilst using good reasoning in application to our specific case. Brad and I traded 36 emails which eventuated in a fair and reasonable outcome which was justifiable on both ends. NOTE: Brad's customer service and communication will make me consider Aunt Betty as a future option for booking travel.
Questions & Answers
I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
I have Virgin Credit with you for Bali which expired in January 2021. Will this now be extended to a later date and can it be used for another domestic destination??
You need to seek advice from "Aunt Betty".
My flight was cancelled on 19 March 2020, your office informed that my refund will be proceed near 12 weeks since. I didn t have any reply or advice on my refund status and I am still waiting for my refund. Can one of your representative replied my questions? Please respect our customer's right, at least, we are protected under Australian Customer right Act. I have been writing various mails and refund forms, NO Replied at all. I will keep my last hope to receive your reply soon. My booking number is ABY3159956.
Don't expect a reply. Did you realise this company is owned by Flight Center?
Will NEVER use them again and by inference never use Flight Center again
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