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Aunt Betty
2.4 from 1,715 reviews · View Statistics
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Listing monitored by Aunt Betty

Reviews

2.5
100 reviews
  • Transparency
    3.5 (4)
  • Customer Service
    4.4 (5)
  • Trip Completed Yes (5) · No
  • Ease of Booking
    4.4 (5)
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Tony N.
Tony N.Metropolitan Adelaide, SA
  • Verified

Reliable

published

All my bookings have always taken place without any problems.
Received Ticket Shell credit as promised due to Covis 19
Cannot fault their service, competitive pricing and extras as promised . e.g baggage allowance

Transparency
5/5
Customer Service
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeAccommodation and Flights
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Review collected in partnership with Aunt Betty

Matt
MattMelbourne
  • 21 reviews
  • 17 likes

Great experience with one caveat.

published
Transparency
2/5
Customer Service
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
  • Verified

Easy no fuss service delivery

published

Kept us up to date constantly.
Bookings ran according to plan. Through C. S. Airlines
Delivered great value for money.
Costs were given upfront should any changes have been necessary.
Serviced flights and food good, skimpy on the wine.

Transparency
4/5
Customer Service
5/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Review collected in partnership with Aunt Betty

Bernt
BerntGreater Melbourne (Outer), VIC
  • 4 reviews
  • 3 likes
  • Verified

Quite good, but could use some improvements

published
Transparency
3/5
Customer Service
5/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Review collected in partnership with Aunt Betty

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Jin H.
Jin H.Victoria
  • Verified

A good alternative service which is Australia based

published

We have used Aunt Betty twice by now, and found Aunt Betty's service realiable. Unlike some other providers Aunt Betty follows up with the bookings made which is important as flight time do subject to changes.

Customer Service
4/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed Yes
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty

Hi Jin,
Thank you for your repeat booking.
We hope you have a great trip,
Aunt Betty.

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Review collected in partnership with Aunt Betty

Questions & Answers

Belu F.
Belu F.asked

I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
Thanks!!

No answers
Julia
Juliaasked

I have Virgin Credit with you for Bali which expired in January 2021. Will this now be extended to a later date and can it be used for another domestic destination??

1 answer
M.A.
M.A.

Hi Julie
You need to seek advice from "Aunt Betty".
Goodluck

KCC
KCCasked

My flight was cancelled on 19 March 2020, your office informed that my refund will be proceed near 12 weeks since. I didn t have any reply or advice on my refund status and I am still waiting for my refund. Can one of your representative replied my questions? Please respect our customer's right, at least, we are protected under Australian Customer right Act. I have been writing various mails and refund forms, NO Replied at all. I will keep my last hope to receive your reply soon. My booking number is ABY3159956.

1 answer
bpiyush
bpiyush

Don't expect a reply. Did you realise this company is owned by Flight Center?
Will NEVER use them again and by inference never use Flight Center again

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