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can i get Refund for my flight?
Hi me and my wife have a flight on the 3rd of June to Zagreb Croatia , is it possible to cancel the tickets and get a refund? Aunt Betty Reservation ABY3355548, thank you
Change my flight
I have tried email, phone over 2 weeks now, the only reply i got was some kind of email info for covid-19. My flight in 6 days. I know air canada allowed to flight change free of charge. The same with everyone i guess..waiting on the phone for over an hour and finally only got disconnected.So frustrated! I travelling with my young children, with this kind of situation where the world has gone crazy due to covid-19, i don't know what will hit me and my family the next day. And being subsidiary of Flight Centre I thought Aunt Betty will be reliable, it proven me I look might look too high.Can please get back to me. I still have my faith on you. My reservation ABY2853618.
received call back, hence changing the rating
I have been calling countless time (once was on hold for over 4 hrs), also have emailed and no response to specific questions. Only response I have received so far is on generic email stating COVID-19 update. I along with my family have flights booked for 2nd April to Melbourne-Shanghai-Melbourne and want to cancel and get a refund on our fares, Cathay has also confirmed full refund without any penalties. Submitted cancellation request on AuntBetty website, but no confirmation received. Also the card I used for booking will not be active in an...other months time, I need to provide the bank details to the team for refund as well. Can someone please get it touch ..... My booking ref is ABY3089943. Edited 14 March. I got call back from Aunt Betty team and they processed my cancellation also sent the confirmation email. I thank Auntbetty team and happily change my overall rating to 4 star. Hope you continue resolving the concerns of other customers as well.
Need to get in touch
Let's give things a try via this website instead of calling/filling out forms. I tried both for the last few days with no luck. I have a great experience with Aunt Betty in the past, easy to reach and clear communication, which is why I don't want to leave a negative review. I also understand and emphasize with the immense amount of messages Aunt Betty must receive.
However, I need to change my flight from Sydney to Amsterdam through Abu Dhabi with Etibad from the 28th of March to the 21st. And I know this isn't in the 4 days-limit you guys cl...early set, I do need to give my work my week final notice TOMORROW. So please come back to me as soon as possible with confirmation, I am happy to pay extra costs. Cheers and thanks for the help! Bart
ABY3103285 Reschedule Thai airway flights from Perth 14th March to the 13th March
I have requested previously to reschedule my flight from Perth to Bangkok on March 14, to March 13. I must arrive in Phu Quoc on March 14 2020 due to important training starting on the 15th of March. You have updated my itinerary to arrive in Vietnam on March 15th. This will defeat the purpose of traveling as I will not make it on time. Can you please reschedule this otherwise I'm going to have to put through a refund request
Unable to contact despite several attempts and on hold for hours
My booking reference is ABY3128505. I am flying day after tomorrow and want to postpone my flight. I am trying to contact from last three days but after on hold for one to two hours phone gets disconnected by itself. I have sent query by online contact form a week back but no reply so far. The travel date is approaching and if I am not able to get it re-scheduled either I am forced to travel as per original booking or don't turn up and loose all the money. This is just because Aunt Betty is not contactable. If the call volume is high then travel agents should take some extra measures as medical industry is doing to cope with the situation. Very much disappointed and will be contacting ACCC.
Aunt Betty uncontactable and uncaring
Booking reference ABY2997745
We booked in December 2019 to travel on 17th March 2020. There was nothing to say our tickets were not refundable. SQ cancelled our 1st leg (Per-Sin) and gave a new flight option that we cannot take up. Aunt Betty has asked for $450 per person to postpone our trip to Japan. We want to cancel but have been told there will be no refunds. We spoke to them over a week ago, and after many attempts, finally managed to get them on the phone again last night, only to be told the bad news. Singapore Airlines have announced no charge cancellations if we rebook to travel by Aug31, but Aunt Betty did not mention this. Unable to reach them again. We're at a loss as to how to proceed. Will be calling the ACCC.
Paid over 2 weeks ago, still waiting for confirmation...
I completely understand the current circumstances. However, I paid for return flights for me and my family over 2 weeks ago. I am not attempting to change flights or get a refund. I just want my e-ticket. That's all.
Urgent notification of flight change - can't get through to customer service
UPDATE: I woke up at 6 am this morning to attempt to call Aunt Betty and got through straight away. The lady I spoke with was very helpful and I will be receiving a refund for the flights minus admin charges.
This morning I received and email stating there is an urgent flight change to my itinerary. I have called multiple times and haven't been able to get through to anyone.
I can't accept these changes as the flight change doesn't work for me. Booking number ABY3251596
My requests got successfully resolved
I had to contact customer service with 2 different requests. As many others mentioned below, waiting on the phone line is hopeless, no answers for hours. I started with a negative feedback, however both of my issues promtly got resolved by the team since (requests I submitted via forms on the website) including a typing mistake I made during booking. Hence, I'm updating my review, and thanking to the person who helped with my booking.
Very poor experience
I'm submitting this to assist others who may be considering booking with 'Aunty Betty'. I have exhuasted all attempts to change a simple domestic flight I booked on 10/2/20. Have now requested (via the online form process) 'Aunty Betty' cancel my booking and not charge me their cancellation fee. I think this is fair given the time and effort I have endured to make contact. To ensure I get home I have made an alternative booking direct with an airline. It does appear, however, this 'Product Review' website does attract a response from 'Aunty Be...tty' on occasions therefore I refer 'Aunty Betty' to my booking reference number 3333663. I do appreciate this is a busy time for your company and maybe it is time to accept some company losses as many others have and employ some more people willing to assist? Further, I note 'Aunty Betty' is apparently owned by 'Flight Centre' who could surely rally some additonal resources to meet this extraordinary demand?
Can you please pick up the call.....
I have tried to get through to someone as I have not received a confirmation of my booking and e-ticket. I made 4 calls over the past two days but no one is picking up. I am flying in less than a week. The money has been processed through. I have also sent through an email. Can someone please urgently get back to me to tell me!!! If they do not get back to me today I will cancel the transaction with my bank.
Can not get a response from them
I paid the 9 dollar price drop fee, sent an email with all the details 4 weeks ago of a cheaper price and have still not heard from them. A week ago, I asked when to expect my tickets, still no response.
Great customer service.
I booked a ticket to my homeland and due to some issues I had to cancel and asked for a refund. These people helped me with the refund of my $900 which is great. Thanks aunt betty team! Speacially Raffy who was leading it. Thankyou.
No way to contact
After all this coronavirus situation, I needed to cancel my ticket travelling through mainland China as I may not be return back to Australia. But no any luck to contact them for enquiry. I have to book another flight, but I have been trying to contact them since 3 days.
Florence is the best.
I emailed and phoned many times regarding my flight's cancellations.
Bez contacted me back with a definition of Fare Rules. thanks, but that doesn't help. And other 2-3 representatives help me over the phone too. very Disappointed. kept me wait one day after another.
Florence is the best. she really understands her client's request. I wish she was the first representative I talked to. Florence is the reason I give Aunt Betty 4 stars.
Booked 3 flight on Monday night, however, I haven't received the confirmation or e-ticket yet, today Wednesday.
I Booked 3 flight on Monday night, however, I haven't received the confirmation or e-ticket yet, today Wednesday. Could you please send me the confirmation email or E-ticket.
I did have a good experience with Aunt betty last time, it took one hour to issue the ticket, but not this time.
Please help me.
A little concerned!
I purchased tickets from AB a few hours ago travelling with Garuda from Sydney to Bali on 24th April and returning on 2nd May. I've received my Booking Confirmation and Itinerary with the Airline reference number, but no e-ticket. Our details come up on the Garuda site, although both my husband's and son's Christian and middle names are joined without spaces. Also, the fee on the Garuda site is more than what I paid with AB and the fee that AB has been taken correctly from my credit card.
I hope there's no deception or fraud going on with AB. Feeling dubious.
They keep saying we will call within 72 hours and they dont
The last email said the flights had all changed to economy. I paid for business and now I have nothing to prove they are business class. No updated itinerary and I keep getting told they are waiting for the airline to get back to them.
Nice website but booking didn't work and customer service unhelpful.
Website well presented and easy to fill out, however the booking process never worked for me, saying flights no longer available no matter what I tried. Customer service was unhelpful.
Cheap flights and good service
I booked business class return international fares with Singapore Airlines for my family through Aunt Betty. The price was good, approximately $500 pp cheaper than booking direct with the airline (which we usually do). The booking information came through promptly which included the airline reference numbers and is accessible on the Singapore Airlines website.
I had entered in the wrong name details for one of the passengers without realising even when checking the Singapore Airlines booking page. Aunt Betty picked up the mistake themselves ...tried contacting us on multiple occasions to confirm the details entered were correct or whether they needed changing. I contacted them via phone and spoke to two service people, clearly based overseas but very helpful, polite and efficient. They then changed the details without charge. We haven’t had the flights yet but so far I would definitely book through them again.
Hassle free unless you need their service!
I have used them a couple of times, the first time was hassle free. I didn't even have to call them, the tickets were sent in 24 hours as promised and I could look it up on my airline and travel smoothly.
My second experience has been rather annoying, I had a schedule change from the airline with a 30 minute layover hence I wanted a change in flight. After a long wait at the customer care, they said the schedule team would contact me in 3 days, I didn't hear from them for over a week. I called them up again and they would say, the schedule team...
Hey there I’m not one to ever worry to much but after reading the reviews after making my bookings for my air fairs and I’ve revived my e ticket and etc for my flights and tax invoice and in my heart I wanna hope everything will check out and I won’t have to pay any hefty extras as me and my young family are making the move to live in Aussie and we do not have the greatest financial background so we have had to pour what we have to book these tickets so we can better our lives in Aussie I just wanna hope they these tickets are legit and I’m not going to be held up at the airport or be told to turn around cause the tickets are false
Had a few problems but all got sorted.
One big problem , NO phone contact , has airline change times Twice, and getting in touch with Betty was a problem but all sorted in the end, after a few stressful hours.
3 days since booking a flight and still no itinerary/tickets
EDIT: Changed it to 4 stars since it all worked out in the end.
I booked a round trip flight from sydney to melbourne last friday, and until now, I can't view the itinerary. It just shows 'Something Went Wrong'. I can't even log in to my account to retrieve the booking information.
I checked the airline's website and found out I'm only booked for the return flight. Please fix this asap so I can know if I need to book from another agent.
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