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Aunt Betty

Aunt Betty

2.3 from 1,889 reviews · View Statistics
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Listing monitored by Aunt Betty

Reviews

  • Transparency
    4.5 (175)
  • Customer Service
    4.6 (195)
  • Trip Completed Yes (37) · No (190)
  • Ease of Booking
    4.8 (236)
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NaturalNine
NaturalNinePerth, WA
  • 5 reviews
  • 11 likes
  • Verified

Flawless Service

published
Transparency
5/5
Customer Service
5/5
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Brad needs a raise!!! Read all!

published
Transparency
3/5
Customer Service
5/5
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Be patient, you will get through eventually

published

If you see some of these reviews and comments, they are currently going through high volume of incoming calls which they might not have a big enough team for. Be patient and kind. It took me a while to get in touch with them but once I did they were quick and thorough and helped change my flights free of charge. Thank you Aunt Betty.

Transparency
4/5
Customer Service
4/5
Aunt Betty
Customer C.Aunt BettySend a private message

HI Lani J, Thank you very much for your positive review. We understand people's frustrations but are certainly doing all we can with the resources we have available. I wish you a safe trip. Kindest regards, Brad

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fred
fredSydney Surrounds, NSW

thank you brad

published

i had a credit from 2020 cancelled flight , 2 days ago i was reading the reviews because i was like every one else was trying to contact aunt betty but for no avail , and then i saw a person by the name of brad replying to help , so i emailed him my credit note details , and witin 24 hours my flight was booked and i confirmed it with airlines .
thank you so much brad .

Incentivised Review No
Aunt Betty
Customer C.Aunt BettySend a private message

Hi Fred, I appreciate the positive review. Glad I was able to get this sorted for you. Kind regards, Brad

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rom n.
rom n.Perth, WA

edited reviews after my issue was solved

published

Finallly, my issue was solved today. Thanks to Brad for prompt action from your end. Didnt have to deal with the customer service this time and Brad was able to issue a new ticket for me. It was just the matter of finding the right person to look into your situation and this time, it was Brad from Aunt Betty for me:)

Transparency
4/5
Customer Service
3/5
Aunt Betty
Customer C.Aunt BettySend a private message
rom n.
rom n.

Hi Brad
Thanks for the reply. Sounds like at least someone with a common-sense from Aunt betty willing to listen . I will email you soon with every details I have got and hopefully, it can be resolved. will update the outcome here.

Aunt Betty
Customer C.Aunt BettySend a private message

Hi Rom n. THanks for your comment. At this time I have not seen your email flow to my inbox. Can I ask that you please resend with 000014 in the subject line so it is directed properly? Thanks! Brad

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maddog
maddogSydney, NSW
  • 6 reviews
  • 1 like

Changed my flight last minute no issues

published

Was a cheap flight offer so was a bit suspicious however I managed to change my flight last minute without issues by calling them and being held on the line for max 30 minutes. Pretty reliable for third party service.

Incentivised Review No
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David  Wallis
David Wallis
  • 3 reviews

Fantastic service

published

Because of Covid I had a flight to bkk canceled for 18 months, Aunt Betty were great in helping me use my travel credit in 2021.
Dyke’s service was amazingly helpful

Transparency
5/5
Customer Service
5/5
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Moses
MosesMetropolitan Adelaide, SA

Surprised full refund

published

I was surprised too receive a full refund after my family's booking was disrupted by Covid 19 lock dawn last year. Not many were that lucky at the time.

Moses Akhimienmhonan

Incentivised Review No
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Great Service

published
Transparency
5/5
Customer Service
5/5
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john 1604
john 1604Hunter Region, NSW
  • 15 reviews
  • 15 likes

covid 19 refund

published

it is now 12 months to the day that we had expected to fly out with thai airways.in that time covid hit the flights were cancelled thai airways went bankrupt so no funds for a refund.during this long haul aunty betty kept me informed of all the moves from thai airways .they were always polite and most helpful .i must say so was i as it was not their fault.i have just found a full refund in my bank account.full marks to aunty betty and the team it has been a very rocky road for all.thanks.

Transparency
5/5
Customer Service
5/5
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rudy
rudyGreater Melbourne (Outer), VIC
  • 3 reviews

In good hands

published

Re-booking our flights after covid cancelled our travel plans last year, was made so easy by your rep (sorry did not catch his name). His calm and pleasant manner reassured us that we were in good hands and the re-booking, incl credit voucher and preferred travel times was done with a minimum of fuss.

Transparency
5/5
Customer Service
5/5
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James
JamesAustralian Capital Territory
  • 19 reviews
  • 16 likes

Issued Credit - Used Recently, Perfect..!

published

My European Flights Cancelled January 2020 for Travel in June 2020. Went through all the process selecting "Credit" through Aunt Betty's Online communication. Now, I wont lie in saying it took a Long Time (8 Months) to receive the Credit with (Qantas/Finnair) but granted this was right in the middle of thousands of requests they were receiving so i had to sit tight. Credit Voucher was issued late 2020 and I used it about a month ago (March 2021) to book Domestic flights to Cairns. Had no problem applying Credit Voucher Code at Checkout Page. Ticket was issued within the hour. Checked booking reference given on Qantas Website and all good..!! Still have $150.00 left on Credit Voucher to use by December 2021. Thanks Aunt Betty..!!

Transparency
5/5
Customer Service
4/5
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Brilliant considering these times

published

Had about 6 trips over the last 12 months to get refunds for. The last one(Thai business) came through today. Great effort considering Thai is going through bankruptcy proceedings. Nothing but praise for Aunt Betty/ BYO. Just be patient and speak courteously to the staff. They’re doing it tough too.

Incentivised Review No
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lifeng
lifengMetropolitan Adelaide, SA

great customer service and helpful staff

published

booked a flight without confirmation. call ab and was assisted by helpful and patient staff member. Pleased with the results. Thank you very much. Will book through ab again! All the best.

Incentivised Review No
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Arlene
Arlene
  • 2 reviews
  • 1 like

Credit/voucher refund from Aunt Betty

published

Refunding your money back isn't an easy task to do if your asking it to a wrong person or company to whom you bought your ticket. I would say I'm still lucky i dealt with Aunt Betty, although the processing was quite long to wait, at least this time i received an email that I'm going to have my refund after two weeks.

Ease of Booking
4/5
Incentivised Review No
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Questions & Answers

Mark P
Mark Pasked

Has anyone received an email from Aunt Betty to transfer flight credits with there company to Virgin Australia but through a link , but link in email wont work. Have till 20th of this month to decide, received email 4 days ago. Can not get hold of them on phone or email.

1 answer
Mumma Bear
Mumma Bear
Pip Grant
Pip Grantasked

Hi I have a Credit Shell for Covid cancelled flights - how do I rebook using it Credit ref is ABY3110176

No answers
Meredith W.
Meredith W.asked

I have been on hold 2 days in a row for over 4 hours. I want to use my travel credit. This is disgusting. I’ve also emailed with no response.

No answers
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