Resolved -very disappointed with the service-Issue resolved
ABY2192416 - Booking Number
Very disappointed with the service.
I booked my flight tickets on SkyScanner and was forwarded to your provider website to pay for these tickets.
I don't recall seeing anywhere that the tickets were non-refundable. All i am trying to do is to reschedule my tickets to another date (Feb 16, 2020 to March 16, 2020) with less charges possible. I was quoted by your phone reps that I would need to pay $700 NZD to change booking dates from the busy seasonal period (Nov, Dec 2019) to a non-busy period (Feb-Ma...
Easy to use, good prices.
This is the second time I have booked through Aunt Betty (via another search engine) and the booking service is easy enough to navigate. The prices on Aunt Betty seem to be generally pretty competitive.
Very easy platform to use
Allows to access great deals. NO fees
I know what to expect, lots of information available.
Can book up to 11 months in advance.
Clear instructions if I wish to change and what are the penalties. not hidden.
Perfect but can be improved
No issues with booking flights, super easy and flawless process. Only complaint is the pop-up that showed $30 off your first order once you submit your email, but that was never received from my end. Did not want to risk losing the flight deal so I did not wait for it to come in, but even days later it still has not been received.
its good but I had issue with the second booking
booked ticket to india.
I got 1 ticket done on good price but for the 2nd ticket for my girlfreind it didnt book due to booking done through same card or some other reason.
Even the support wasnt able to provide the support and I ended up booking the ticket from a different website.
It provided a link to book seats but they weren't available to book and the link to terms and conditions/guidelines wouldn't open and kicked me back to the beginning of the booking.
The airline cancelled my flights, this agency contacted me. That is an appropriate. But made me worry coz it takes 3working days and when I checked booking reference, it's error. Just wondering if it close to travel days what will be...
The price is average or some flights are higher than other.
Good prices, no tricks
Was able to find the best price for my flights there, they also provide me with the real booking reference so that I can check my booking directly with the airline.
Good cheap flights!
First time booking with aunt Betty was very easy to use I did however come across minor technical difficulties on the website hence the 4star rating but otherwise top notch service
Booking is fairly straight forward, price is close to what you will pay without excessive additional fees. Got charged $6 for amex, but that's ok as most merchants do the same. Overall happy with the purchase. Need more frequent flyer options, my chosen airline is not on the list (Garuda Indonesia).
Great use-freindly website.
I booked my tickets from Auckland to Sydney in less than 5 minutes. Found the prices to be very competitive prices when compared to other similar websites. There were no additional fees. Highly reccomend!
First time user, and the process was smooth. Somehow I missed confirming the seats on my return flights to Canada. Support was fantastic and helped me fix it quickly. Quite happy with the process
This is the first time using Aunt Betty and I found it easy to follow on the website and the best pricing on any flights that i needed and payment was a breeze
Flight booking confirmed straight away with no hidden fees. First time user and would use again. No prompting to pay for extras like seat allocations and special meals which you get free through the airline.
Easy to book
Easy booking system and had the flight itinerary sent shortly after confirmation. My only issue is the amount that I had to pay in credit card charges. For my flights, it was over $100NZD which kind of makes them not as cheap as initially thought and advertised... It was still cheaper booking with Aunt Betty than directly with the airline though.
Easy booking process
Cheapest airfare I could find. Easy booking process, a little disappointed at the $30 booking fee which you don't find out until putting in payment, however still cheaper. Thanks Aunty.
Good stuff did not take too long to arrange and good follow up.easy site to use and register. Hope the balance of the trip goes this well. Good luck for the
They were good
I was have good customer service, and everything was Izzy done by online. I have difficulty to reserve the seats, but after I talk with customers service tru phone everything was done in 5 minutes.
Easy to use, great price
No issues. Booking was easy and service prompt. I would use this service again and have no hesitation in recommending to others. They offered by far the cheapest prices for the dates I need to travel.
Love the fair and ease of use but it's unfair to charge for seat booking fee for regular seats when it is free for SIA.
Therefore, I did not select the seats with you at the cost of $5 per seat and waited a day for your docs to arrive. Then I was able to login to SIA and book my free seating there.
Very efficient with booking airfares for me and my son and reasonable prices. Will use Aunty Betty again for future trips as much easier and no hassles. Thanks Aunty Betty
It was great experience with Aunt Betty
No extra fees. Received my e- tickets within 24 hours of purchasing. Checked their reviews before buying the tickets and gained the confidence to buy an overseas trip with Aunt Betty.
Lowest priced airfare
I haven't taken the flight yet but the website was reasonably easy to use and i booked the flight easily, seems legit as I've found it on the airline's app.
1st time user
all seemed to go smoothly, hope all goes well when the day comes to depart!
the booking process was very simple and easy to use, only thing was that the final fee included a site using fee on top of the flight price.
Consistently a great travel agent website!
I have booked Long Haul trips here multiple times, usually once or twice a year.
Always the best deal compared to other travel websites, including the airlines' official website.
The card payment fees are understandable. However, I don't understand how/why PayPal transactions also have the same fees!
Never have I had to contact them, so no idea on that front. However, the cheapest and best deal usually.
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