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Aunt Betty

Aunt Betty (page 2 of 3)

2.4 from 1,705 reviews · View Statistics
See the Best Booking Services in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Aunt Betty

Reviews

  • Transparency
    3.9 (32)
  • Customer Service
    3.9 (42)
  • Trip Completed Yes · No (53)
  • Ease of Booking
    4.3 (49)
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Resolved -very disappointed with the service-Issue resolved

published
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
Lokiah
Lokiah

Hi there,

Thanks for clarifying and I hope it was resolved yesterday, I was given an higher fee yesterday. Hence dissatisfied. I am happy to vote as a happy customer now. Thanks for sorting this.

Dave
DavePerth, WA
  • 2 reviews
  • 1 like
  • Verified

Easy to use, good prices.

published

This is the second time I have booked through Aunt Betty (via another search engine) and the booking service is easy enough to navigate. The prices on Aunt Betty seem to be generally pretty competitive.

Transparency
4/5
Customer Service
4/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Review collected in partnership with Aunt Betty

  • Verified

Very easy platform to use

published

Allows to access great deals. NO fees
I know what to expect, lots of information available.
Can book up to 11 months in advance.
Clear instructions if I wish to change and what are the penalties. not hidden.

Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Review collected in partnership with Aunt Betty

  • Verified

Perfect but can be improved

published

No issues with booking flights, super easy and flawless process. Only complaint is the pop-up that showed $30 off your first order once you submit your email, but that was never received from my end. Did not want to risk losing the flight deal so I did not wait for it to come in, but even days later it still has not been received.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Review collected in partnership with Aunt Betty

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abhi
abhiGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like
  • Verified

its good but I had issue with the second booking

published

booked ticket to india.

I got 1 ticket done on good price but for the 2nd ticket for my girlfreind it didnt book due to booking done through same card or some other reason.

Even the support wasnt able to provide the support and I ended up booking the ticket from a different website.

Transparency
3/5
Customer Service
1/5
Ease of Booking
2/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Review collected in partnership with Aunt Betty

Selina Rousseau
Selina RousseauPerth, WA
  • 2 reviews
  • Verified

Great..... but

published

It provided a link to book seats but they weren't available to book and the link to terms and conditions/guidelines wouldn't open and kicked me back to the beginning of the booking.

Transparency
3/5
Customer Service
4/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
Selina Rousseau
Selina Rousseau
Aunt Betty
Customer Care E.Aunt Betty

Great work Selina - we wish more people were as savvy with travel insurance as you are - many of the issues we come across could have bene avoided if customers had taken out travel insurance.

Enjoy your trip !!

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  • Verified

Ok support

published

The airline cancelled my flights, this agency contacted me. That is an appropriate. But made me worry coz it takes 3working days and when I checked booking reference, it's error. Just wondering if it close to travel days what will be...
The price is average or some flights are higher than other.
Thanks

Customer Service
3/5
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Review collected in partnership with Aunt Betty

The reviewer stated that an incentive was offered for this review

Anastasia Golubeva
Anastasia GolubevaSouth East Queensland, QLD
  • Verified

Good prices, no tricks

published

Was able to find the best price for my flights there, they also provide me with the real booking reference so that I can check my booking directly with the airline.

Transparency
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Review collected in partnership with Aunt Betty

Daniel Setefano
Daniel SetefanoSouth East Queensland, QLD
  • Verified

Good cheap flights!

published

First time booking with aunt Betty was very easy to use I did however come across minor technical difficulties on the website hence the 4star rating but otherwise top notch service

Transparency
5/5
Customer Service
4/5
Ease of Booking
4/5
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Review collected in partnership with Aunt Betty

The reviewer stated that an incentive was offered for this review

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  • Verified

No surprises

published

Booking is fairly straight forward, price is close to what you will pay without excessive additional fees. Got charged $6 for amex, but that's ok as most merchants do the same. Overall happy with the purchase. Need more frequent flyer options, my chosen airline is not on the list (Garuda Indonesia).

Transparency
4/5
Customer Service
4/5
Ease of Booking
5/5
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer E.Aunt Betty
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Review collected in partnership with Aunt Betty

The reviewer stated that an incentive was offered for this review

  • Verified

Great use-freindly website.

published

I booked my tickets from Auckland to Sydney in less than 5 minutes. Found the prices to be very competitive prices when compared to other similar websites. There were no additional fees. Highly reccomend!

Transparency
4/5
Customer Service
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer E.Aunt Betty

Hello Inna
Thanks so much for your review and feedback we really appreciate it. Thank you for the recommendations. We trust your travels are smooth and can't wait to see you back again.
Kind Regards
Aunt Betty

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Review collected in partnership with Aunt Betty

Oz Wanderer
Oz WandererSydney, NSW
  • Verified

responsive support

published

First time user, and the process was smooth. Somehow I missed confirming the seats on my return flights to Canada. Support was fantastic and helped me fix it quickly. Quite happy with the process

Transparency
4/5
Customer Service
5/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer E.Aunt Betty

Hello Oz Wanderer
Thanks for your review and feedback. We are happy that you found using us smooth. Here's to smooth travels and hope to see you back again.
Kind Regards
Aunt Betty

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  • Verified

total package

published

This is the first time using Aunt Betty and I found it easy to follow on the website and the best pricing on any flights that i needed and payment was a breeze

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer E.Aunt Betty

Hello Ian
Thank you for your feedback and great review. We love that it was a breeze. Smooth travels and we hope you will book with us again.
Kind Regards
Aunt Betty

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Review collected in partnership with Aunt Betty

George T.
George T.Greater Melbourne (Outer), VIC
  • Verified

No issues.

published

Flight booking confirmed straight away with no hidden fees. First time user and would use again. No prompting to pay for extras like seat allocations and special meals which you get free through the airline.

Transparency
4/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer E.Aunt Betty

Hello George
Thank you so much for your review and great feedback. We wish you smooth and happy travels.
Kind Regards
Aunt Betty

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Review collected in partnership with Aunt Betty

  • Verified

Easy to book

published

Easy booking system and had the flight itinerary sent shortly after confirmation. My only issue is the amount that I had to pay in credit card charges. For my flights, it was over $100NZD which kind of makes them not as cheap as initially thought and advertised... It was still cheaper booking with Aunt Betty than directly with the airline though.

Transparency
4/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer E.Aunt Betty
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Review collected in partnership with Aunt Betty

W.cns
W.cnsFar North Queensland, QLD
  • 2 reviews
  • Verified

Easy booking process

published

Cheapest airfare I could find. Easy booking process, a little disappointed at the $30 booking fee which you don't find out until putting in payment, however still cheaper. Thanks Aunty.

Transparency
3/5
Customer Service
4/5
Ease of Booking
5/5
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer E.Aunt Betty
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Review collected in partnership with Aunt Betty

The reviewer stated that an incentive was offered for this review

Howard Mill
Howard MillGreater Melbourne (Inner), VIC
  • Verified

Great

published

Good stuff did not take too long to arrange and good follow up.easy site to use and register. Hope the balance of the trip goes this well. Good luck for the

Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Review collected in partnership with Aunt Betty

Slobodan S.
Slobodan S.Greater Melbourne (Outer), VIC
  • Verified

They were good

published

I was have good customer service, and everything was Izzy done by online. I have difficulty to reserve the seats, but after I talk with customers service tru phone everything was done in 5 minutes.

Transparency
4/5
Customer Service
4/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Review collected in partnership with Aunt Betty

LindseyF
LindseyFSydney, NSW
  • 2 reviews
  • Verified

Easy to use, great price

published

No issues. Booking was easy and service prompt. I would use this service again and have no hesitation in recommending to others. They offered by far the cheapest prices for the dates I need to travel.

Customer Service
4/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Review collected in partnership with Aunt Betty

Danie D.
Danie D.Greater Melbourne (Inner), VIC
  • Verified

Love the fair and ease of use but it's unfair to charge for seat booking fee for regular seats when it is free for SIA.

published

Therefore, I did not select the seats with you at the cost of $5 per seat and waited a day for your docs to arrive. Then I was able to login to SIA and book my free seating there.

Transparency
4/5
Customer Service
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Review collected in partnership with Aunt Betty

Monica Cole
Monica ColeIllawarra, NSW
  • 2 reviews
  • Verified

Very reasonable

published

Very efficient with booking airfares for me and my son and reasonable prices. Will use Aunty Betty again for future trips as much easier and no hassles. Thanks Aunty Betty

Customer Service
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Review collected in partnership with Aunt Betty

Moly A
Moly ASydney, NSW
  • 2 reviews
  • Verified

It was great experience with Aunt Betty

published

No extra fees. Received my e- tickets within 24 hours of purchasing. Checked their reviews before buying the tickets and gained the confidence to buy an overseas trip with Aunt Betty.

Customer Service
3/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Review collected in partnership with Aunt Betty

  • Verified

Lowest priced airfare

published

I haven't taken the flight yet but the website was reasonably easy to use and i booked the flight easily, seems legit as I've found it on the airline's app.

Customer Service
3/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
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Review collected in partnership with Aunt Betty

darren mitchell
darren mitchellSydney, NSW
  • Verified

1st time user

published

all seemed to go smoothly, hope all goes well when the day comes to depart!
the booking process was very simple and easy to use, only thing was that the final fee included a site using fee on top of the flight price.

Customer Service
3/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Review collected in partnership with Aunt Betty

  • Verified

Consistently a great travel agent website!

published

I have booked Long Haul trips here multiple times, usually once or twice a year.

Always the best deal compared to other travel websites, including the airlines' official website.

The card payment fees are understandable. However, I don't understand how/why PayPal transactions also have the same fees!

Never have I had to contact them, so no idea on that front. However, the cheapest and best deal usually.

Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty

Hi Avi,
Thanks for your booking. Your repeat business is appreciated. Pay Pal has similar charges to the regular bank issued credit cards, so unfortunetly, they have to be passed on,
Regards,
Aunt Betty.

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Review collected in partnership with Aunt Betty

Page 2 of 3

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