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Aunt Betty

Aunt Betty

2.3 from 1,918 reviews · View Statistics
See the Best Booking Services in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Aunt Betty

Reviews

  • Transparency
    4.7 (133)
  • Customer Service
    4.8 (141)
  • Trip Completed Yes (32) · No (135)
  • Ease of Booking
    4.9 (174)
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NaturalNine
NaturalNinePerth, WA
  • 5 reviews
  • 11 likes
  • Verified

Flawless Service

published
Transparency
5/5
Customer Service
5/5
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Brad needs a raise!!! Read all!

published
Transparency
3/5
Customer Service
5/5
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fred
fredSydney Surrounds, NSW

thank you brad

published

i had a credit from 2020 cancelled flight , 2 days ago i was reading the reviews because i was like every one else was trying to contact aunt betty but for no avail , and then i saw a person by the name of brad replying to help , so i emailed him my credit note details , and witin 24 hours my flight was booked and i confirmed it with airlines .
thank you so much brad .

Incentivised Review No
Aunt Betty
Customer C.Aunt BettySend a private message

Hi Fred, I appreciate the positive review. Glad I was able to get this sorted for you. Kind regards, Brad

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maddog
maddogSydney, NSW
  • 6 reviews
  • 1 like

Changed my flight last minute no issues

published

Was a cheap flight offer so was a bit suspicious however I managed to change my flight last minute without issues by calling them and being held on the line for max 30 minutes. Pretty reliable for third party service.

Incentivised Review No
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David  Wallis
David Wallis
  • 3 reviews

Fantastic service

published

Because of Covid I had a flight to bkk canceled for 18 months, Aunt Betty were great in helping me use my travel credit in 2021.
Dyke’s service was amazingly helpful

Transparency
5/5
Customer Service
5/5
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Moses
MosesMetropolitan Adelaide, SA

Surprised full refund

published

I was surprised too receive a full refund after my family's booking was disrupted by Covid 19 lock dawn last year. Not many were that lucky at the time.

Moses Akhimienmhonan

Incentivised Review No
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Great Service

published
Transparency
5/5
Customer Service
5/5
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john 1604
john 1604Hunter Region, NSW
  • 15 reviews
  • 15 likes

covid 19 refund

published

it is now 12 months to the day that we had expected to fly out with thai airways.in that time covid hit the flights were cancelled thai airways went bankrupt so no funds for a refund.during this long haul aunty betty kept me informed of all the moves from thai airways .they were always polite and most helpful .i must say so was i as it was not their fault.i have just found a full refund in my bank account.full marks to aunty betty and the team it has been a very rocky road for all.thanks.

Transparency
5/5
Customer Service
5/5
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rudy
rudyGreater Melbourne (Outer), VIC
  • 3 reviews

In good hands

published

Re-booking our flights after covid cancelled our travel plans last year, was made so easy by your rep (sorry did not catch his name). His calm and pleasant manner reassured us that we were in good hands and the re-booking, incl credit voucher and preferred travel times was done with a minimum of fuss.

Transparency
5/5
Customer Service
5/5
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James
JamesAustralian Capital Territory
  • 19 reviews
  • 18 likes

Issued Credit - Used Recently, Perfect..!

published

My European Flights Cancelled January 2020 for Travel in June 2020. Went through all the process selecting "Credit" through Aunt Betty's Online communication. Now, I wont lie in saying it took a Long Time (8 Months) to receive the Credit with (Qantas/Finnair) but granted this was right in the middle of thousands of requests they were receiving so i had to sit tight. Credit Voucher was issued late 2020 and I used it about a month ago (March 2021) to book Domestic flights to Cairns. Had no problem applying Credit Voucher Code at Checkout Page. Ticket was issued within the hour. Checked booking reference given on Qantas Website and all good..!! Still have $150.00 left on Credit Voucher to use by December 2021. Thanks Aunt Betty..!!

Transparency
5/5
Customer Service
4/5
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Brilliant considering these times

published

Had about 6 trips over the last 12 months to get refunds for. The last one(Thai business) came through today. Great effort considering Thai is going through bankruptcy proceedings. Nothing but praise for Aunt Betty/ BYO. Just be patient and speak courteously to the staff. They’re doing it tough too.

Incentivised Review No
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lifeng
lifengMetropolitan Adelaide, SA

great customer service and helpful staff

published

booked a flight without confirmation. call ab and was assisted by helpful and patient staff member. Pleased with the results. Thank you very much. Will book through ab again! All the best.

Incentivised Review No
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Very pleased

published

When we were unable to travel due to covid aunt Betty organised a refund for us with no hassle.
It was really appreciated how simple the process was. We were informed of the processing time frames and whilst the time frame was not quick it was accurate. This was better then some airlines we booked directly with

Customer Service
5/5
Ease of Booking
5/5
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Cheryl Hendy
Cheryl HendyVictoria
  • 2 reviews

Thank you Marvin @ Aunt Betty

published

After previously writing a review for a refund from Aunt Betty and being very disappointed I have finally had some luck. Originally I received no itinerary and no AB reservation number that had gone on since 24th Feb 2020 today I phoned Aunt Betty and everything was finally sorted out by Marvin over the phone! Credit where credits due he did a wonderful job sorting this all out and I will receive my refund in 12 wks. Thank you Marvin from Cheryl

Transparency
4/5
Customer Service
5/5
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Mon
Mon
  • 3 reviews
  • 1 like

Responsive and quick refund

published

Received our refund for flights booked for Singapore Airlines within weeks of requesting it. I was worried when requesting it after seeing all the negative reviews but it seems like the issues people are having are more with the airline not refunding Aunt Betty than Aunt Betty themselves. The flights, if they’d gone ahead, were well-priced and the booking process was smooth. I’d recommend Aunt Betty to anyone and again really appreciate Jhubei‘s clear and timely emails. They did a great job and hopefully everyone can remain patient in this tough time because Aunt Betty aren’t doing anyone wrong and are clearly doing their best!

Transparency
5/5
Customer Service
5/5
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Page 1 of 10

Questions & Answers

Joy V.
Joy V.asked

How can we use credit shell from Aunt Betty to make online booking? Is the a code to apply when making a booking using credit shell?
Aunt Betty Customer service is not contactable.

Thank you kindly.

No answers
Joy V.
Joy V.asked

Anyone know what options we have since Aunt Betty is not responding to email and calls regarding our credit shell?
How can we use the credit shell to making bookings?
Or is it possible to get refund?

Thank you.

3 answers
Tania
Tania
Kerrie-Anne P.
Kerrie-Anne P.
M S Alves
M S Alves

I had the same issue, my voucher expires TODAY and the website gets in a loop that doesn't allow me to book and use it. Called several times and promised I'll receive an email. Wrote some emails asking for help and they blocked my messages!

Jimmy
Jimmyasked

Has anyone had their flight credit honoured? reading a lot of bad reviews about honouring credits, and it's a bit suspect how you just receive an email instead of credit code or voucher. but hoping there are some people who successfully used their credit?

2 answers
Paul
Paul
Jimmy
Jimmy

sounds like you've made some progress though. hope it works out! for your sake and mine!

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