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Aunt Betty
2.5 from 1,669 reviews · View Statistics

Reviews

  • Transparency
    4.7 (127)
  • Customer Service
    4.8 (136)
  • Trip Completed Yes (32) · No (130)
  • Ease of Booking
    4.9 (169)
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Very pleased

published

When we were unable to travel due to covid aunt Betty organised a refund for us with no hassle.
It was really appreciated how simple the process was. We were informed of the processing time frames and whilst the time frame was not quick it was accurate. This was better then some airlines we booked directly with

Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Cheryl Hendy

Cheryl HendyVictoria

  • 2 reviews

Thank you Marvin @ Aunt Betty

published

After previously writing a review for a refund from Aunt Betty and being very disappointed I have finally had some luck. Originally I received no itinerary and no AB reservation number that had gone on since 24th Feb 2020 today I phoned Aunt Betty and everything was finally sorted out by Marvin over the phone! Credit where credits due he did a wonderful job sorting this all out and I will receive my refund in 12 wks. Thank you Marvin from Cheryl

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeFlights
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Mon

Mon

  • 2 reviews

Responsive and quick refund

published

Received our refund for flights booked for Singapore Airlines within weeks of requesting it. I was worried when requesting it after seeing all the negative reviews but it seems like the issues people are having are more with the airline not refunding Aunt Betty than Aunt Betty themselves. The flights, if they’d gone ahead, were well-priced and the booking process was smooth. I’d recommend Aunt Betty to anyone and again really appreciate Jhubei‘s clear and timely emails. They did a great job and hopefully everyone can remain patient in this tough time because Aunt Betty aren’t doing anyone wrong and are clearly doing their best!

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeFlights
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Simone

SimoneWestern Australia

  • 7 reviews
  • 8 likes

All sorted in a timely manner

published

Like many others, I had to ask a refund for my family trip to Italy. It took a while? Yes, but they have never said it would be quick. Did they respond to my requests? Yes, all the times. Did they send email in regards to the present stage of refund steps? Yes. Did the ever hang up on me or were ever rude? No. It was very confusing at the very beginning, but eventually they did what I asked them to do.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Booking TypeFlights
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Jessie T.

Jessie T.Greater Melbourne (Outer), VIC

Covid 19 refund

published

I booked my flight back in January and applied for a refund in June. Aunt Betty provided email updates regularly to keep me informed in regards to the delay as they were awaiting refunds from the airline. I received a refund today for the full amount. I am so pleased with the communication throughout such a crazy period and despite the delay, grateful for the fact I was lucky enough to receive a refund. Please be patient with them as the process was very easy, and the delay can only be expected at this time. Will definitely book via this service again.

Incentivised ReviewNo
Maulik Chauhan

Maulik ChauhanSouth East Queensland, QLD

  • 2 reviews

Great Service and refund received in 21 days

published

Our December 2020 flight has been cancelled by Emirates on 7 October and given two choices by Aunt Betty get full refund minus credit card fees or get credit vouchers. I applied for refund on 09 October and told it will take up to 12 weeks But happy to Say that I received my refund today. At first I was also bit worried reading all horror stories here but I would say it may be depending on the airline and not aunt Betty.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeFlights
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Jennifer

JenniferSydney, NSW

Covid Cancellation - Got my full refund

published

I usually don't write reviews but just wanted everyone to know that I received my full refund after waiting a very long time. Just hang in there and they will refund back your money.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeFlights
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George T.

George T.Sydney, NSW

  • 2 reviews

Excellent Refund Policy

published

Purchased Non-Refundable Singapore Airlines Business Class tickets from Aunt Betty in January 2020 for travel in October 2020. We were unable to travel due to Covid 19 and requested a refund. 100% of the payment was refunded within a couple of months with no deduction for fees etc. This is excellent service in a time of crisis. We will definitely be using Aunt Betty when we are able to travel again

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeFlights
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Pollyanna

PollyannaSydney, NSW

  • 4 reviews
  • 7 likes
  • Verified customer

Great pricing and happy with customer service

published

We found an excellent Business Class fare to London on Aunt Betty. As Covid struck we suspected we might lose all or at least some of what we paid but have just been fully refunded, minus a small admin fee. Yes we had to wait a long time but given the extraordinarily difficult times these companies are going through you really can't complain about that. Out of the numerous travel related companies we had to negotiate with over our six week planned and subsequently cancelled out trip, Aunt Betty was easily one of the better ones - they kept us informed, set realistic expectations as to when the refund would be made and have come good. We would definitely use them again.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Booking TypeFlights
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Wonderful service!

published

Aunty Betty kept us up to date through the trying COVID times. No additional fees and our money back in full! Messages and emails were sent promptly. Phone delays were not long.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeFlights
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Emannuel G.

Emannuel G.South East Queensland, QLD

  • 2 reviews

Zero stress

published

I had a flight booked but due to COVID pandemic, my flights were cancelled. Aunt Betty sent an email prior to my flight to choose what options I'd like. I have chosen a credit shell and a few days later my money was there. Really, really easy. Zero stress. I had the same issue with another travel agent called Go To Gate, but in this case, Go To Gate were the opposite, 100% stress and waiting for my refund for over 5 months. So, this is the reason that I came here to say: Thank You So Much Aunt Betty.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeFlights
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No need to be stressed

published

I was meant to fly to England in June but obviously Rona had other ideas.. i requested a credit for my flights. Today I rang Aunt Betty to find out when I could rebook, I expected the worst... expecting to be on hold for 5 hours. Whole conversation lasted 5 minutes, super helpful staff, got a full refund coming! I won't count my chickens just yet as I'm yet to receive the money.. but to anyone who's worried about refunds and using credit, just call and speak to them!

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeFlights
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Refund complete.

published

Booking process was simple and well priced. Refund process was easy. A simple email and online form to fill out. The funds took a while to come through but that was explained in the emails and online form.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeFlights
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Zak

ZakGreater Melbourne (Inner), VIC

  • 2 reviews

I got my refund.

published

Thank you Aunt Betty, I got my money refunded.
I know people are frustrated with AB but bear in mind that flight cancellation became a world wide major problem. It took 3 months for the money to be refunded but it was refunded at the end.

Transparency
Customer Service
Incentivised ReviewNo
Booking TypeFlights
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herr. m.

herr. m.South East Queensland, QLD

I bought tickets to Belarus through them in April 2019, they had the best price!

published

While in Belarus, there was an urgent need to postpone the return date of departure, I called them 4 hours before departure, I was sure that they would refuse, and they only transferred my departure for just $ 200! I am surprised at so many negative reviews, it’s a pity that my review will not help you, but for me you are a super company, I'm sorry that I was going to write about this for so long. Thank.

Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeFlights
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Gurpreet Singh

Gurpreet SinghVictoria

  • 2 reviews
  • 3 likes

Money was refunded

published

My money was fully refunded which took a lot longer than expected but glad I got it back.

I thought it would be not possible but it all got sorted in the end.

Thanks Aunt BETTY

Customer Service
Incentivised ReviewNo
Trip CompletedNo
Booking TypeFlights
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Got what i wanted

published

I got a good response in less time. Got Crisp and precise information. The Resolution time was very less then expected. Good conversation. This was a call to get a refund and was given the refund without any questions asked.

Transparency
Customer Service
Ease of Booking
Booking TypeFlights
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The reviewer stated that an incentive was offered for this review

JAMES

JAMESSouth East Queensland, QLD

Wow much better than the last

published

Spoken with aunt Betty waiting time less than a minute and issue resolved in a very professional manner will get refund in the next 12 weeks from today. Very amazed to the outcome and very happy no further fees and full refund will apply

Transparency
Customer Service
Ease of Booking
Trip CompletedNo
Booking TypeFlights
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The reviewer stated that an incentive was offered for this review

Maddy G.

Maddy G.Southwest, VIC

Really good customer service

published

I thought that booking through a cheap website like aunt betty would cause lots of issues, as I've heard. However, due to COVID-19 I have not been able to travel and they have been really great to deal with. Whilst the phone takes a very long time to get through, the person on the other end was very helpful and friendly and I felt obliged to say thank you considering all that is going on they are still being very helpful and understanding.
Thanks again

Incentivised ReviewNo
Roger Wander

Roger WanderGreater Melbourne (Metropolitan), VIC

  • Verified customer

Great customer service at a time of uncertainty

published

I just spent a long time with an Aunt Betty phone consultant trying to re-arrange my flight bookings to get home (to Australia) from the US, related to our coronavirus fears. I did this via Skype which was the least expensive way to manage the long wait times. Once my consultant was on the phone, I gave him quite a range of various date pairings of how my booking might be altered. With each change of question, the consultant calmly and coherently researched the answer, explained the rationale for the possible solution and its ramifications, etc. He was polite, respectful and clear. I could not have asked for more. Well done to that employee and your organisation.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeFlights
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Page 1 of 23
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Questions & Answers

Sabrina T.

Sabrina T.asked

When will I get my refund? My booking was for 2 April. I asked for a refund in March. It is now December. When will you give my money back? I don't want your credit. I cannot fly from Australia to anywhere. So, I want my money back.

1 answer
Stef
Stef

I'm in the same position - 8k refund due, have been waiting 6 months now. They told me they had submitted the refund request to the airline and kept asking me to wait. When eventually I rang the airline direct they said they hadn't received any refund request for my flights. Aunt Betty then said it had been submitted under a different process. Then just late last month (Nov) I followed up yet again and they told me that the airline had changed processes and all refund requests had to be submitted again, therefore it goes back to scratch and I must wait another 12-16 weeks. So it will be March next year before I can even expect to hear from them. A year for a refund! They said everyone is in the same boat.

Chris

Chrisasked

With our shell credit I have if we are unable to use by the date will this be extended the date I was give was to be booked by Jan 2021

No answers
ashok

ashokasked

i haven't received my refund yet
booking reference ABY3284842
my email id
ashokbalan@hotmail.com

please arrange refund and confirm reply on email

No answers

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