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Aunt Betty

Aunt Betty (page 2 of 7)

2.4 from 1,714 reviews · View Statistics
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Listing monitored by Aunt Betty

Reviews

  • Transparency
    4.5 (117)
  • Customer Service
    4.5 (120)
  • Trip Completed Yes · No (159)
  • Ease of Booking
    4.7 (145)
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Reviewer Photos & Videos

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Joy
JoyMelbourne

No response to online requests - please advise *UPDATED 10/03

published
Transparency
4/5
Customer Service
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer E.Aunt Betty

Hello
Are you wanting to cancel your ticket? IF so please advise and we will cancel your booking and put the ticket in for a refund.
Kind Rgds

Joy
Joy
Aunt Betty
Customer E.Aunt Betty

I will continue in the private message. Rgds
Aunt Betty

Joseph joseph
Joseph josephSydney, NSW

Canceling the booking

published

Spoke to Keith, who was very helpful, unfortunately couldn’t cancel the booking, the refund was only the airport tax, but that wasn’t the travel agency company’s fault, I will use this company again.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer E.Aunt Betty
Xiao L.
Xiao L.Victoria Daly, NT

Customer service Lala is very good!

published

I booked one way tickets first and then change to round one. Nearly the same price shows online, there is very little changing fee, and I am very appreciated. Lala is very good , she is patient, and helpful, and solved problems quick!

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Fran
FranAU
  • 2 reviews

Thank you to Marvin

published

Marvin was so professional and helpful when I rang to discuss our China Southern flights to China and how to cancel our tickets due to Coronavirus. Thank you to Marvin

Transparency
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Natasha N.
Natasha N.Perth, WA

Excellent assistance and help. I can't thank you enough for helping me Re-book my ticket

published

Excellent service amazing service. I highly recommend Aunty Betty and will use them in the future. They were fast friendly and super quick service. I can't speak more highly about Aunty Betty.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
Nancy
NancyPerth, WA
  • Verified

Refund of tickets to Wuhan without hassle

published

I had to cancel two return tickets to Wuhan, China with AuntBetty due to Coronavirus outbreak. There was very short waiting time when I called AB customer support line 1300 472 222. I was assisted by Enzo who was extremely helpful and kind. Enzo checked very carefully my booking and Cathay Pacific ticketing details and showed utmost sympathy to those affected by the virus. This is my second time booking with AuntBetty and both times went very smoothly. Full refund was issued this time without hassle. I will definitely book with AuntBetty again in the future.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
Jason
Jason
  • 2 reviews
  • 2 likes

Exemplary customer service.

published

I booked a ticket to Japan via Taiwan and had to cancel due to issues in relation to the recent outbreak. We're still working on getting the refund but I just wanted to call out that Djehll's service was above and beyond and that all businesses should strive to have people like her in customer service. Not only did she show professionalism, empathy and clear communication, she also demonstrated immense patience as I had her ask her manager questions multiple times. Really appreciate being looked after despite making a cancellations and I don't expect this kind of service in any other company. Thanks again Djhell!

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty

Amazing after service

published

For somewhat reason, the booking system booked my flight ticket for an incorrect date. Upon calling Aunty Betty and speaking to Zel, she immediately offered to rectify the flight booking and waive any additional fees. Zel was very professional, polite and considerate on the telephone. Five stars to Zel!

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
GlobalVoyagerGirl
GlobalVoyagerGirlPerth, WA
  • 18 reviews
  • 9 likes

Amazing prices

published

Easy to use website, fantastic prices. We have used Aunt Betty twice so far and the prices offered just cannot be beat!! Thanks Aunt Betty for helping us afford to travel more often.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
Aunt Betty
Customer Care E.Aunt Betty

Hi,
We have re-sent the tickets, please advise if you have not received them so we can check the email address in the booking.
Regards,
Aunt Betty.

Thanks for resending - we have now received.

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Leonara L.
Leonara L.Greater Melbourne (Metropolitan), VIC

Full refund and zero penalties due to Coronavirus outbreak (CZ)

published

I booked tickets to Europe via Aunt Betty on 11th August 2019 transiting in GuangZhou via China Southern Airline. My flights got reissued to the 15th Jan 2020 due to an airline schedule change. Due to the coronavirus outbreak, China Southern made a statement about full refunds for flights booked before the 24th January 2020 with flight tickets starting with "CZxxx"
Source: https://www.csair.com/cn/about/news/notice/2020/1dv5oniqv662d.shtml

Then I contact Aunt Betty about my cancellation refund and they complied with China Southern policies & statements. Usually as a third party company, they would charge a fee however this wasn't the case and I was very pleased about the customer service and prompt response from the team.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
S Shrestha
S ShresthaSydney, NSW

No way to contact

published

After all this coronavirus situation, I needed to cancel my ticket travelling through mainland China as I may not be return back to Australia. But no any luck to contact them for enquiry. I have to book another flight, but I have been trying to contact them since 3 days.

Transparency
3/5
Customer Service
2/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
Howlin
HowlinCanberra
  • 2 reviews

Nice customer service regarding to China Southern Airline issued notice for full refund due to coronavirus outbreak.

published
Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty

Thanks Howlin !!!

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Service that Shines

published

I had booked a multi ticket to Colombo and then realised my mistake as the return started at 0005 midnight and so my calculations with days was out , I called within the hour but some rep there couldn’t help me and wanted me to cancel ticket and rebook online. I had forgotten to get a reference number and this time I called again and got a Jiro who went above and beyond to help me. He charged me for the changes but at least I didn’t have to go through the cancellation and rebooking again by myself. Goes to show there are people out there who are still willing to walk the extra mile for service. Thank you Jiro

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
Michael
MichaelGreater Melbourne (Metropolitan), VIC

Booked 3 flight on Monday night, however, I haven't received the confirmation or e-ticket yet, today Wednesday.

published

I Booked 3 flight on Monday night, however, I haven't received the confirmation or e-ticket yet, today Wednesday. Could you please send me the confirmation email or E-ticket.
I did have a good experience with Aunt betty last time, it took one hour to issue the ticket, but not this time.
Please help me.

Transparency
3/5
Customer Service
3/5
Ease of Booking
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
Anja G.
Anja G.South East Queensland, QLD
  • Verified

Change flight date managed perfectly

published

I had to change my flight date due to my health condition. Aunt Betty team responded very quickly and efficiently on my email and request. Perfect job Aunt Betty t

Transparency
5/5
Customer Service
5/5
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Christine
ChristineHunter Region, NSW

A little concerned!

published

I purchased tickets from AB a few hours ago travelling with Garuda from Sydney to Bali on 24th April and returning on 2nd May. I've received my Booking Confirmation and Itinerary with the Airline reference number, but no e-ticket. Our details come up on the Garuda site, although both my husband's and son's Christian and middle names are joined without spaces. Also, the fee on the Garuda site is more than what I paid with AB and the fee that AB has been taken correctly from my credit card.
I hope there's no deception or fraud going on with AB. Feeling dubious.

Transparency
3/5
Customer Service
3/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
Mangal Shova S.
Mangal Shova S.Greater Melbourne (Metropolitan), VIC

Lovely staff and always super nice and helpful. Very knowledgeable :) Really very helpful!

published

My experience in booking tickets is way too easy. Reasonable price with practical terms and conditions.
Thanks to Aunt Betty, it didn't cost any extra fares and charges. It saved me! Very trustworthy!

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
sam
samSydney, NSW

Excellent

published

What a seamless transaction.
Bought first time an Air ticket for travelling in January to overseas & within 2 mintues i got my itinerary & confirmation e-mails without any drama.
Double check with Emirates's website found all good.
Now love Aunt betty more than my real aunt:)

Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
Talbess01
Talbess01Victoria, Australia
  • 7 reviews
  • 5 likes

best price and easy booking

published
Transparency
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
NEVIC
NEVIC
  • 2 reviews
  • 1 like

Helpful at time of need

published

We had booked a non-refundable flight from Melbourne to Adelaide return, however, my mother unexpectedly passed away the week before heading away. I contacted the Customer Care number and they were very compassionate and assisted me to request a refund from Virgin Australia. I received a quick notification that my request had been accepted. This was a great relief in such trying times. Thank you.

Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
Bryan B
Bryan BPerth WA
  • 2 reviews

So far everything has worked well.

published

Thank you. So far everything has worked well and I am pleased with the service. I am just curious to know if I'll be getting a final E-ticket. First time doing this, not sure.

Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
Chad L
Chad LSydney, NSW
  • 3 reviews

Fantastic Service

published

I couldn't find my e ticket and emailed aunt Betty
Within 30 mins I had a new copy in pdf in my inbox ready to go
Very good service
I would be quite happy to re book again

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
paolo38243
paolo38243Perth, WA

sorted out the prob

published

email sent to wrong address ,no probs,sorted it out
spoke to betty and she sorted it out

Customer Service
5/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
John
JohnSouth East Queensland, QLD
  • 4 reviews
  • 1 like

They keep saying we will call within 72 hours and they dont

published

The last email said the flights had all changed to economy. I paid for business and now I have nothing to prove they are business class. No updated itinerary and I keep getting told they are waiting for the airline to get back to them.

Customer Service
3/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty

Hi John,
We have sent you a private message to get your booking details so we can investigate.
Regards,
Aunt Betty.

Great service

published

I tried first time u guys and its amazing experience with you,you gave me best deal with best airline (singapore airline)and best price. I Highly recommend aunt betty to everyone,first take service and I bet you, you never disappoint.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
Aunt Betty
Customer E.Aunt Betty
Page 2 of 7

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