When we were unable to travel due to covid aunt Betty organised a refund for us with no hassle.
It was really appreciated how simple the process was. We were informed of the processing time frames and whilst the time frame was not quick it was accurate. This was better then some airlines we booked directly with
I bought tickets to Belarus through them in April 2019, they had the best price!
While in Belarus, there was an urgent need to postpone the return date of departure, I called them 4 hours before departure, I was sure that they would refuse, and they only transferred my departure for just $ 200! I am surprised at so many negative reviews, it’s a pity that my review will not help you, but for me you are a super company, I'm sorry that I was going to write about this for so long. Thank.
Don’t reserve seats!
I traveled from Australia to Germany and wanted to make sure I have window seats. Paid about 150$ and ended up with middle seats. After emailing them still no response.
All my bookings have always taken place without any problems.
Received Ticket Shell credit as promised due to Covis 19
Cannot fault their service, competitive pricing and extras as promised . e.g baggage allowance
Ivs efficient and excellent customer service.
Ivs from.customer service was bwen helpful , accurate in giving information, very sympathetic approach as we had a death in the family that's why we are trying to change flight details.
She was very patient while we are making a decision with the changes and explains clearly all necessary information.
While on the phone she is multi tasking she is quick to action all enquiries and emailing to us the important information needed.
She was able to assist and resolve the purpose of our call.
Complete customer satisfaction achieved.
March 8 2020 Time of call: 9:30pm Sydney eastern time Ref:ABY3206739
Another whiney complainer with a 1st world problem
Thanks betty we had a smooth experience with no worries. To others who complain about wanting to change bookings at short notice - well if you go with a budget travel biz and don't read the fine print stop ya whining - there will be charges.
Take a mask, go on your "entitled cut-price adventure" and stop blaming everyone for your 1st world problems.
We booked a last minute flight from Australia to the UK due to a death in the family. I made a total stuff up when making the booking and I thought it would be a drama. It was anything but. They gave me a refund immediately. We are now back home and had absolutely no issues whatsoever. We fly frequently and would definitely use Aunt Betty again.
Very helpful costumer services
Booking of our flights was very easy. The costumer services are absolutely fantastic. They did get back to me every time I needed their help. I highly recommend Aunt Betty.
Great experience with one caveat.
We booked with Cathay Pacific through Aunt Betty, and as with all of these third party agents, if you enter your details correctly and don’t change any aspect of your journey, you’ll be fine. The price we got was lower than with the airline directly and we travelled without incident.
However. Aunt Betty proudly declare that they have no sneaky booking fees, but they don’t tell you that some of their economy fares require a seat reservation fee if you wish to choose your seat before departure (and who doesn’t want to do that?). So having belie...ved we’d paid the total amount, we then discovered there was a $60 per-leg seat booking fee (paid to the airline) because the economy fare Aunt Betty secured did not include seat reservations. Critically, Aunt Betty did NOT inform us of this before booking, which we felt WAS in fact a bit “sneaky”.
Amazing support and customer service!
I had some issues with Latam on my check in, where they treated me really bad. When I called Aunt Betty, Michael had an amazing way to solve my problem and with his ability and knowledge, he did everything to help and get me out of the situation.
He was very trusting and calming.
I am really impressed with the support and customer service I received from Aunt Betty.
Excellent no frills service
I recently needed to travel to Thailand and checked the internet for the cheapest fare. Aunt Betty had the lowest price but having not used them before, I searched internet for reviews. Finding most of them positive - the only negative ones seemed to be where flight changes were needed after purchase - and knowing my flight dates were unlikely to change, I went ahead with the booking. Confirmation email and e-ticket arrived soon afer the booking the flights went ahead without a problem. I will not hesitate to use Aunt Betty again if the price is competitive
Found a very competitive airfare and all was smooth
Easy to book and manage. I booked a multi city airfare and every sector was honoured and I had full service airlines and partners operating the flights. Very happy will use Aunt Betty again
Perfect customer service
Recently booked 2 flights and had nothing but prompt and credible responses from this company, have never booked previously with them but would highly recommend,always doubted booking over the internet and had no dramas whatsoever.
Easy no fuss service delivery
Kept us up to date constantly.
Bookings ran according to plan. Through C. S. Airlines
Delivered great value for money.
Costs were given upfront should any changes have been necessary.
Serviced flights and food good, skimpy on the wine.
Good service, no hidden costs
Very good service, no hidden charges after the initial fare shown on screen. Will love to deal with them again for our next travel bookings. So far so good. Four stars.
Questions & Answers
I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
I have Virgin Credit with you for Bali which expired in January 2021. Will this now be extended to a later date and can it be used for another domestic destination??
You need to seek advice from "Aunt Betty".
My flight was cancelled on 19 March 2020, your office informed that my refund will be proceed near 12 weeks since. I didn t have any reply or advice on my refund status and I am still waiting for my refund. Can one of your representative replied my questions? Please respect our customer's right, at least, we are protected under Australian Customer right Act. I have been writing various mails and refund forms, NO Replied at all. I will keep my last hope to receive your reply soon. My booking number is ABY3159956.
Don't expect a reply. Did you realise this company is owned by Flight Center?
Will NEVER use them again and by inference never use Flight Center again
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