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No way to contact
After all this coronavirus situation, I needed to cancel my ticket travelling through mainland China as I may not be return back to Australia. But no any luck to contact them for enquiry. I have to book another flight, but I have been trying to contact them since 3 days.
Nice customer service regarding to China Southern Airline issued notice for full refund due to coronavirus outbreak.
We've booked the tickets from AUNT BETTY 05/11/2019 for a plan to travel to China (on 02/03/2020). But since last year December, there is an outbreak due to coronavirus in China. We thought about cancelling our trip, and we know that AUNT BETTY can't do anything as they need to adhere airline rules. But on 24/01/2020 China Southern Airline issued notice stated that: all tickets booked on OR before 24/01/2020 are eligible for full refund and the ticket number must start with 784 (https://www.csair.com/cn/about/news/notice/2020/1dv5oniqv662d.sht...ml) due to coronavirus outbreak. Then we contacted AUNT BETTY for cancellation refund, and this is what we've recieved from AUNT BETTY: "In response to your cancellation inquiry, we have checked the latest Commercial Policy of China Southern airline regarding Corona Virus which is only eligible to those ticket been booked on or before 23 January 2020. Since your ticket was booked last November, it wont be applicable on your booking". Because there is a delay for the notice from China Southern Airline, so Aunt Betty does not know the latest policy. After they received the latest policy, they called me and informed us that the full refund is applied for cancellation. So they are processing my cancellation for full refund now. Waiting for the fund to arrive. Thanks for the prompt response and service.
Florence is the best.
I emailed and phoned many times regarding my flight's cancellations.
Bez contacted me back with a definition of Fare Rules. thanks, but that doesn't help. And other 2-3 representatives help me over the phone too. very Disappointed. kept me wait one day after another.
Florence is the best. she really understands her client's request. I wish she was the first representative I talked to. Florence is the reason I give Aunt Betty 4 stars.
Service that Shines
I had booked a multi ticket to Colombo and then realised my mistake as the return started at 0005 midnight and so my calculations with days was out , I called within the hour but some rep there couldn’t help me and wanted me to cancel ticket and rebook online. I had forgotten to get a reference number and this time I called again and got a Jiro who went above and beyond to help me. He charged me for the changes but at least I didn’t have to go through the cancellation and rebooking again by myself. Goes to show there are people out there who are still willing to walk the extra mile for service. Thank you Jiro
Booked 3 flight on Monday night, however, I haven't received the confirmation or e-ticket yet, today Wednesday.
I Booked 3 flight on Monday night, however, I haven't received the confirmation or e-ticket yet, today Wednesday. Could you please send me the confirmation email or E-ticket.
I did have a good experience with Aunt betty last time, it took one hour to issue the ticket, but not this time.
Please help me.
Change flight date managed perfectly
I had to change my flight date due to my health condition. Aunt Betty team responded very quickly and efficiently on my email and request. Perfect job Aunt Betty t
A little concerned!
I purchased tickets from AB a few hours ago travelling with Garuda from Sydney to Bali on 24th April and returning on 2nd May. I've received my Booking Confirmation and Itinerary with the Airline reference number, but no e-ticket. Our details come up on the Garuda site, although both my husband's and son's Christian and middle names are joined without spaces. Also, the fee on the Garuda site is more than what I paid with AB and the fee that AB has been taken correctly from my credit card.
I hope there's no deception or fraud going on with AB. Feeling dubious.
Lovely staff and always super nice and helpful. Very knowledgeable :) Really very helpful!
My experience in booking tickets is way too easy. Reasonable price with practical terms and conditions.
Thanks to Aunt Betty, it didn't cost any extra fares and charges. It saved me! Very trustworthy!
What a seamless transaction.
Bought first time an Air ticket for travelling in January to overseas & within 2 mintues i got my itinerary & confirmation e-mails without any drama.
Double check with Emirates's website found all good.
Now love Aunt betty more than my real aunt:)
best price and easy booking
Read a lot of online reviews of this booking company, most of them not very complimentary but decided to go ahead anyway, mainly because they are an Australian registered company and that at least affords me protection under Australian consumer law. The price for a Melbourne to London return trip was the cheapest available and about 15% cheaper than going direct to the airline. The booking process was pleasantly easy with very few "drip feed" add-on costs and the booking was confirmed almost immediately with an airline booking reference. I p...lugged the booking reference into the airline website and my booking came up immediately as confirmed and was correct in every aspect. I have used more expensive booking services and full service travel agents and my booking was not confirmed as quickly as this. So for me the experience has been pleasantly positive and I would use Aunt Betty again.
Helpful at time of need
We had booked a non-refundable flight from Melbourne to Adelaide return, however, my mother unexpectedly passed away the week before heading away. I contacted the Customer Care number and they were very compassionate and assisted me to request a refund from Virgin Australia. I received a quick notification that my request had been accepted. This was a great relief in such trying times. Thank you.
So far everything has worked well.
Thank you. So far everything has worked well and I am pleased with the service. I am just curious to know if I'll be getting a final E-ticket. First time doing this, not sure.
I couldn't find my e ticket and emailed aunt Betty
Within 30 mins I had a new copy in pdf in my inbox ready to go
Very good service
I would be quite happy to re book again
sorted out the prob
email sent to wrong address ,no probs,sorted it out
spoke to betty and she sorted it out
They keep saying we will call within 72 hours and they dont
The last email said the flights had all changed to economy. I paid for business and now I have nothing to prove they are business class. No updated itinerary and I keep getting told they are waiting for the airline to get back to them.
I tried first time u guys and its amazing experience with you,you gave me best deal with best airline (singapore airline)and best price. I Highly recommend aunt betty to everyone,first take service and I bet you, you never disappoint.
Five Stars ...plus!
Overall the service is reliable...with FIVE STAR Plus!
Using Aunt Betty for the first time I was a bit nervous as I booked an International Flight from Perth, WA, to Beijing, China. The price was remarkably competitive so I didn't waste any time...second guessing it.
However, I did encountered two problems with the Airline, China Southern.
1. Seating payment.
2. Verification of E-ticket
Having paid for the Seating, the online process failed, giving me a warning message. On double checking with my Bank, it appeared that my account had still been debited for the Seating charges.
Cheap flights and good service
I booked business class return international fares with Singapore Airlines for my family through Aunt Betty. The price was good, approximately $500 pp cheaper than booking direct with the airline (which we usually do). The booking information came through promptly which included the airline reference numbers and is accessible on the Singapore Airlines website.
I had entered in the wrong name details for one of the passengers without realising even when checking the Singapore Airlines booking page. Aunt Betty picked up the mistake themselves ...tried contacting us on multiple occasions to confirm the details entered were correct or whether they needed changing. I contacted them via phone and spoke to two service people, clearly based overseas but very helpful, polite and efficient. They then changed the details without charge. We haven’t had the flights yet but so far I would definitely book through them again.
Hassle free unless you need their service!
I have used them a couple of times, the first time was hassle free. I didn't even have to call them, the tickets were sent in 24 hours as promised and I could look it up on my airline and travel smoothly.
My second experience has been rather annoying, I had a schedule change from the airline with a 30 minute layover hence I wanted a change in flight. After a long wait at the customer care, they said the schedule team would contact me in 3 days, I didn't hear from them for over a week. I called them up again and they would say, the schedule team...
Good service and highly recommend. Just try them
Never tried Aunt Betty until today 13/09/2019. Good service in response and professionalism. I really hope they grow to over take Flight Centre!
Keep up the good work guys. Sky is the limit
Hey there I’m not one to ever worry to much but after reading the reviews after making my bookings for my air fairs and I’ve revived my e ticket and etc for my flights and tax invoice and in my heart I wanna hope everything will check out and I won’t have to pay any hefty extras as me and my young family are making the move to live in Aussie and we do not have the greatest financial background so we have had to pour what we have to book these tickets so we can better our lives in Aussie I just wanna hope they these tickets are legit and I’m not going to be held up at the airport or be told to turn around cause the tickets are false
The price was cheaper compared to other websites. I didn't receive my e-ticket after 7 days from payment and emailed Aunt Betty with my booking confirmation number. The response from Aunt Betty was quick and I received my e-ticket. Will definitely use it again.
They give you back the money easily
I book for a flight and when I was paying the page say something wrong happend... So I book through another agency and suddenly they charge the flight. I call the scared after see all the reviews and in just 10 minors the cancel my flight and give me my money back. Than so much
Best online Travel Agent
Excellent service, booked tickets to Kuala Lumpur return, about $209 cheaper than booking directly with Malaysia Airlines. Received my booking itinerary/e-ticket within 20 minutes. Immediately checked my airline reference number on the Malaysia airlines website, and there it was. Will only use Aunt Betty from now on. Simply the best...Thank you!
Family of 5 flying to Singapore
Was cautious to book flights through a third party but they were a lot cheaper than going with Singapore Airlines direct, so I went ahead.
Price charged was as advertised (plus $32.43 payment fee). The prices were significantly cheaper through sky scanner which then diverts to Aunt Betty, rather than going to Aunt Betty directly).
Itineraries emailed within an hour of purchase, then went to the Singapore Airlines website, put in our booking reference and can see confirmed flights there. On the Singapore Airlines website, I was able to cho...ose seat selection for the whole family (seat selection was complimentary as we are travelling with a child under 11 - Singapore Airlines offer this). Very happy! Hopefully all goes well when it actually comes to flying.
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