Reviewer Photos & Videos
Update: Issue has been resolved, changing my earlier rating.
//I just booked a flight 4 days ago and realised that I booked the wrong dates. I called them to move the dates and ...lesson today!//
Had a few problems but all got sorted.
One big problem , NO phone contact , has airline change times Twice, and getting in touch with Betty was a problem but all sorted in the end, after a few stressful hours.
3 days since booking a flight and still no itinerary/tickets
EDIT: Changed it to 4 stars since it all worked out in the end.
I booked a round trip flight from sydney to melbourne last friday, and until now, I can't view the itinerary. It just shows 'Something Went Wrong'. I can't even log in to my account to retrieve the booking information.
I checked the airline's website and found out I'm only booked for the return flight. Please fix this asap so I can know if I need to book from another agent.
Easy process with no hidden fees
I normally use other site fo book my tix. But this time I gave Aunt Betty a try and found the price is cheaper than others also easy step to book the flight + standard booking fee. Received confirmation email right away but still waiting for my itinerary which will be in 24 hrs as promise.
So far 5 star for them !
i can't sign up my account and something wrong
my booking number is ABY2310279.
i ve got email about booking confirmation and I tried to select section.
But the next page show Something went wrong.
I already sent feed backs twice but you guys didnt answer.
And also when i tried to log in, it shows my password was wrong.
I tried to find my password but i cannot get any mail through my email.
Please double check my problem.
No fuss while booking the ticket. Replies are quick if you have any enquires or you can give them a call. Good customer service. Prices are comparatively lower as well.
Booked an overseas trip. Process was quick with no problems. Meet all expectations with no extra fees. Difficult to change booking, as you have to pay quite a bit extra to do so.
Refund Reservation number : ABY2115858
I am changing my rating from 1 star to 4 stars since after posting this review some good person from their company again looked into my matter and he resolved it promptly. I got refund. Thanks
My reservation number : ABY2115858
Here is my whole story. I purchased a ticket from AuntBetty and paid $2145.42 for it. After few days, I received an email telling me that due to a system error, the name on my itinerary got printed wrong and needs to be corrected, and they ask me to charge my visa card again for $278 and told me since it was due...to a system error, I will be given $278 back in a few days. After they charged my card again, they issued my tickets. When I reached the airport, I was denied boarding due to some visa problem. I promptly called AuntBetty cancellation agent and requested for ticket cancellation and refund. The agent told me that I would be getting $1348 refund. Next day, I got back my $278 as they promised, but to date, I didn't receive a refund on original ticket worth ($2145.42).
Easy booking process, very reasonable price, booked my flight but never had chance to lick seats, or special food needs, also emailed to change address on ticket, but no response,?
WAY Much cheaper than other websites
Pretty straightforward booking.
the price drop guarantee is noy worthwhile
the quoted price is what you pay - no hidden cost or surprises. it was cheaper than elsewhere. Credit card fee is a standard nowadays. i was able to get another $30 off by applying a discount promo code. Can't comment on customer service just yet.
Flying mid Sept, hopefully no dramas with itinereary at airports.
Booking process is perfect, I booked directly to Aunt Betty Website and find out, it is a bit cheaper than web engine search. The booking process is really straight forward. No hazel. We received Itinerary within 2 minute after the purchase. Finger cross as this booking is for next 4 month travel.
Resolved -very disappointed with the service-Issue resolved
ABY2192416 - Booking Number
Very disappointed with the service.
I booked my flight tickets on SkyScanner and was forwarded to your provider website to pay for these tickets.
I don't recall seeing anywhere that the tickets were non-refundable. All i am trying to do is to reschedule my tickets to another date (Feb 16, 2020 to March 16, 2020) with less charges possible. I was quoted by your phone reps that I would need to pay $700 NZD to change booking dates from the busy seasonal period (Nov, Dec 2019) to a non-busy period (Feb-Ma...
Prompt efficient and helpful service
My request for more detailed information re my booking was handled with respect courtesy efficiency and promptness. I will recommend Aunt Betty to friends and family. Great service thank you .
A very Satisfying Experience
This being my first experience to buy a personal ticket after arriving in Australia, I went through these reviews seriously and was in double mind whether to buy from Aunt Betty or go to airlines site only. However since rating was 4/5 so trusting 80% satisfied customers, took a plunge and it was a great decision.
Not only the whole process was smooth, but it took me a total of five mins to get my confirmed itinerary not only from Aunt Betty but also from Thai airways with whom tickets were booked. Additionally I got AUD 30 discount using Aunt...Betty site first time at top of very competitive price. So all in all a very satisfied customer. Only confusion is I don't know my account password (which was created during the ticket buying process) and unable to log into my Aunt Betty account. Guess I may have to call them for same.
Such wonderful service at a difficult time
No issues at all. Booking was so easy and such great price at such short notice. The 2 times i called for assistance both agents were so amazing and helpful.
Jenna - an outstanding employee!
I was experiencing a few issues which were my fault. The call centre were very polite but I wasn’t getting anywhere until I got onto Jenna and then everything worked out well. She is very efficient and an asset to your organisation.
Better rates but child fare charged same as adult fare. Customer care not connected
booked an international flight with Aunt betty rates were better post payment i realized 3 year old child fare is same as adult fare. Customercare not connected waited 5 mins and had to disconnect. If Aunt Betty can clarify that would be great.
Booking India Flights
Booking process was good and around $200 cheaper than airline. However, of the 5 flights for my journey, 1 flight has an unallocated seat, 2 flights required payment for seating, while 2 allowed seating choice free (these last 4 flights are Singapore Airline). This added an extra $35 to the fare and was unexpected. Site requests review after booking. I travel in September and will post if any problems.
My experience with Aunt Betty to adjust my mother's booking
I tried to adjust my mother's booking and I've talked to one of the operators today. He has quoted me a price and asked me to call back today if I accept it. I called back couple of hours later to proceed but the price went up appr. 3 times higher then original quotation which is unfair. The person on the phone was far away from understanding what was going on. I asked him to talkto his manager but unfortunately the manager was in a meeting. Later, the manager (his name is JONES) called me. I understand that he has already reviwed the case bef...ore he calls me. He was a smart and polite person who really understands what is the customer service. He was also punctual . As a result, my issue is fixed by his kind help and I had a positive experience with Aunt Betty booking. I sincere thank him. Volkan Ermis
Good customer service
My booking did not go through, however, when I contacted the Aunt Betty they were quick to respond to resolve the issue and showed a good level of customer service.
Love this app.
Easy to book and very fast, highly recommended for everyone. I will book my next trip here again.The cheapest flight and hotel to book anytime. Locally and internationally I love this app.
Easy to use, good prices.
This is the second time I have booked through Aunt Betty (via another search engine) and the booking service is easy enough to navigate. The prices on Aunt Betty seem to be generally pretty competitive.
Priced lower than other agents.
I did not have a great experience with the customer service but the problem was resolved in the end. When I booked my flights they did not give you the option to choose your own title. I hope this is now resolved.
this is very good
nice experience for buying air tickets，nice customer service ·I made a mistake when i purchase that day but your team
Help me fixed it .I will support your team here that why I choose to fill this form
Excellent help when I needed to change my flight
I made a mistake a booked the wrong dates. Staff was friendly and helpful to get me sorted with the right itinerary and the change fee was pretty small for being a same day change which.
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