Helpful at time of need
We had booked a non-refundable flight from Melbourne to Adelaide return, however, my mother unexpectedly passed away the week before heading away. I contacted the Customer Care number and they were very compassionate and assisted me to request a refund from Virgin Australia. I received a quick notification that my request had been accepted. This was a great relief in such trying times. Thank you.
So far everything has worked well.
Thank you. So far everything has worked well and I am pleased with the service. I am just curious to know if I'll be getting a final E-ticket. First time doing this, not sure.
I couldn't find my e ticket and emailed aunt Betty
Within 30 mins I had a new copy in pdf in my inbox ready to go
Very good service
I would be quite happy to re book again
sorted out the prob
email sent to wrong address ,no probs,sorted it out
spoke to betty and she sorted it out
I tried first time u guys and its amazing experience with you,you gave me best deal with best airline (singapore airline)and best price. I Highly recommend aunt betty to everyone,first take service and I bet you, you never disappoint.
Five Stars ...plus!
Overall the service is reliable...with FIVE STAR Plus!
Using Aunt Betty for the first time I was a bit nervous as I booked an International Flight from Perth, WA, to Beijing, China. The price was remarkably competitive so I didn't waste any time...second guessing it.
However, I did encountered two problems with the Airline, China Southern.
1. Seating payment.
2. Verification of E-ticket
Having paid for the Seating, the online process failed, giving me a warning message. On double checking with my Bank, it appeared that my account had still been debited for the Seating charges.
Cheap flights and good service
I booked business class return international fares with Singapore Airlines for my family through Aunt Betty. The price was good, approximately $500 pp cheaper than booking direct with the airline (which we usually do). The booking information came through promptly which included the airline reference numbers and is accessible on the Singapore Airlines website.
I had entered in the wrong name details for one of the passengers without realising even when checking the Singapore Airlines booking page. Aunt Betty picked up the mistake themselves ...tried contacting us on multiple occasions to confirm the details entered were correct or whether they needed changing. I contacted them via phone and spoke to two service people, clearly based overseas but very helpful, polite and efficient. They then changed the details without charge. We haven’t had the flights yet but so far I would definitely book through them again.
Good service and highly recommend. Just try them
Never tried Aunt Betty until today 13/09/2019. Good service in response and professionalism. I really hope they grow to over take Flight Centre!
Keep up the good work guys. Sky is the limit
Hey there I’m not one to ever worry to much but after reading the reviews after making my bookings for my air fairs and I’ve revived my e ticket and etc for my flights and tax invoice and in my heart I wanna hope everything will check out and I won’t have to pay any hefty extras as me and my young family are making the move to live in Aussie and we do not have the greatest financial background so we have had to pour what we have to book these tickets so we can better our lives in Aussie I just wanna hope they these tickets are legit and I’m not going to be held up at the airport or be told to turn around cause the tickets are false
The price was cheaper compared to other websites. I didn't receive my e-ticket after 7 days from payment and emailed Aunt Betty with my booking confirmation number. The response from Aunt Betty was quick and I received my e-ticket. Will definitely use it again.
They give you back the money easily
I book for a flight and when I was paying the page say something wrong happend... So I book through another agency and suddenly they charge the flight. I call the scared after see all the reviews and in just 10 minors the cancel my flight and give me my money back. Than so much
Best online Travel Agent
Excellent service, booked tickets to Kuala Lumpur return, about $209 cheaper than booking directly with Malaysia Airlines. Received my booking itinerary/e-ticket within 20 minutes. Immediately checked my airline reference number on the Malaysia airlines website, and there it was. Will only use Aunt Betty from now on. Simply the best...Thank you!
Family of 5 flying to Singapore
Was cautious to book flights through a third party but they were a lot cheaper than going with Singapore Airlines direct, so I went ahead.
Price charged was as advertised (plus $32.43 payment fee). The prices were significantly cheaper through sky scanner which then diverts to Aunt Betty, rather than going to Aunt Betty directly).
Itineraries emailed within an hour of purchase, then went to the Singapore Airlines website, put in our booking reference and can see confirmed flights there. On the Singapore Airlines website, I was able to cho...ose seat selection for the whole family (seat selection was complimentary as we are travelling with a child under 11 - Singapore Airlines offer this). Very happy! Hopefully all goes well when it actually comes to flying.
Update: Issue has been resolved, changing my earlier rating.
//I just booked a flight 4 days ago and realised that I booked the wrong dates. I called them to move the dates and ...lesson today!//
Had a few problems but all got sorted.
One big problem , NO phone contact , has airline change times Twice, and getting in touch with Betty was a problem but all sorted in the end, after a few stressful hours.
3 days since booking a flight and still no itinerary/tickets
EDIT: Changed it to 4 stars since it all worked out in the end.
I booked a round trip flight from sydney to melbourne last friday, and until now, I can't view the itinerary. It just shows 'Something Went Wrong'. I can't even log in to my account to retrieve the booking information.
I checked the airline's website and found out I'm only booked for the return flight. Please fix this asap so I can know if I need to book from another agent.
Easy process with no hidden fees
I normally use other site fo book my tix. But this time I gave Aunt Betty a try and found the price is cheaper than others also easy step to book the flight + standard booking fee. Received confirmation email right away but still waiting for my itinerary which will be in 24 hrs as promise.
So far 5 star for them !
No fuss while booking the ticket. Replies are quick if you have any enquires or you can give them a call. Good customer service. Prices are comparatively lower as well.
Booked an overseas trip. Process was quick with no problems. Meet all expectations with no extra fees. Difficult to change booking, as you have to pay quite a bit extra to do so.
Refund Reservation number : ABY2115858
I am changing my rating from 1 star to 4 stars since after posting this review some good person from their company again looked into my matter and he resolved it promptly. I got refund. Thanks
My reservation number : ABY2115858
Here is my whole story. I purchased a ticket from AuntBetty and paid $2145.42 for it. After few days, I received an email telling me that due to a system error, the name on my itinerary got printed wrong and needs to be corrected, and they ask me to charge my visa card again for $278 and told me since it was due...to a system error, I will be given $278 back in a few days. After they charged my card again, they issued my tickets. When I reached the airport, I was denied boarding due to some visa problem. I promptly called AuntBetty cancellation agent and requested for ticket cancellation and refund. The agent told me that I would be getting $1348 refund. Next day, I got back my $278 as they promised, but to date, I didn't receive a refund on original ticket worth ($2145.42).
Easy booking process, very reasonable price, booked my flight but never had chance to lick seats, or special food needs, also emailed to change address on ticket, but no response,?
Review collected in partnership with Aunt Betty
WAY Much cheaper than other websites
Pretty straightforward booking.
the price drop guarantee is noy worthwhile
the quoted price is what you pay - no hidden cost or surprises. it was cheaper than elsewhere. Credit card fee is a standard nowadays. i was able to get another $30 off by applying a discount promo code. Can't comment on customer service just yet.
Flying mid Sept, hopefully no dramas with itinereary at airports.
Booking process is perfect, I booked directly to Aunt Betty Website and find out, it is a bit cheaper than web engine search. The booking process is really straight forward. No hazel. We received Itinerary within 2 minute after the purchase. Finger cross as this booking is for next 4 month travel.
Review collected in partnership with Aunt Betty
Resolved -very disappointed with the service-Issue resolved
ABY2192416 - Booking Number
Very disappointed with the service.
I booked my flight tickets on SkyScanner and was forwarded to your provider website to pay for these tickets.
I don't recall seeing anywhere that the tickets were non-refundable. All i am trying to do is to reschedule my tickets to another date (Feb 16, 2020 to March 16, 2020) with less charges possible. I was quoted by your phone reps that I would need to pay $700 NZD to change booking dates from the busy seasonal period (Nov, Dec 2019) to a non-busy period (Feb-Ma...
Prompt efficient and helpful service
My request for more detailed information re my booking was handled with respect courtesy efficiency and promptness. I will recommend Aunt Betty to friends and family. Great service thank you .
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