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Aunt Betty

Aunt Betty (page 2 of 6)

2.4 from 1,740 reviews · View Statistics
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Reviews

  • Transparency
    4.7 (101)
  • Customer Service
    4.8 (100)
  • Trip Completed Yes · No (133)
  • Ease of Booking
    4.9 (124)
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Amazing after service

published

For somewhat reason, the booking system booked my flight ticket for an incorrect date. Upon calling Aunty Betty and speaking to Zel, she immediately offered to rectify the flight booking and waive any additional fees. Zel was very professional, polite and considerate on the telephone. Five stars to Zel!

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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GlobalVoyagerGirl
GlobalVoyagerGirlPerth, WA
  • 18 reviews
  • 9 likes

Amazing prices

published

Easy to use website, fantastic prices. We have used Aunt Betty twice so far and the prices offered just cannot be beat!! Thanks Aunt Betty for helping us afford to travel more often.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
Aunt Betty
Customer Care E.Aunt Betty

Hi,
We have re-sent the tickets, please advise if you have not received them so we can check the email address in the booking.
Regards,
Aunt Betty.

Thanks for resending - we have now received.

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Leonara L.
Leonara L.Greater Melbourne (Metropolitan), VIC

Full refund and zero penalties due to Coronavirus outbreak (CZ)

published

I booked tickets to Europe via Aunt Betty on 11th August 2019 transiting in GuangZhou via China Southern Airline. My flights got reissued to the 15th Jan 2020 due to an airline schedule change. Due to the coronavirus outbreak, China Southern made a statement about full refunds for flights booked before the 24th January 2020 with flight tickets starting with "CZxxx"
Source: https://www.csair.com/cn/about/news/notice/2020/1dv5oniqv662d.shtml

Then I contact Aunt Betty about my cancellation refund and they complied with China Southern policies & statements. Usually as a third party company, they would charge a fee however this wasn't the case and I was very pleased about the customer service and prompt response from the team.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Howlin
HowlinCanberra
  • 2 reviews

Nice customer service regarding to China Southern Airline issued notice for full refund due to coronavirus outbreak.

published
Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty

Thanks Howlin !!!

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Service that Shines

published

I had booked a multi ticket to Colombo and then realised my mistake as the return started at 0005 midnight and so my calculations with days was out , I called within the hour but some rep there couldn’t help me and wanted me to cancel ticket and rebook online. I had forgotten to get a reference number and this time I called again and got a Jiro who went above and beyond to help me. He charged me for the changes but at least I didn’t have to go through the cancellation and rebooking again by myself. Goes to show there are people out there who are still willing to walk the extra mile for service. Thank you Jiro

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
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Anja G.
Anja G.South East Queensland, QLD
  • Verified

Change flight date managed perfectly

published

I had to change my flight date due to my health condition. Aunt Betty team responded very quickly and efficiently on my email and request. Perfect job Aunt Betty t

Transparency
5/5
Customer Service
5/5
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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The reviewer stated that an incentive was offered for this review

Mangal Shova S.
Mangal Shova S.Greater Melbourne (Metropolitan), VIC

Lovely staff and always super nice and helpful. Very knowledgeable :) Really very helpful!

published

My experience in booking tickets is way too easy. Reasonable price with practical terms and conditions.
Thanks to Aunt Betty, it didn't cost any extra fares and charges. It saved me! Very trustworthy!

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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sam
samSydney, NSW

Excellent

published

What a seamless transaction.
Bought first time an Air ticket for travelling in January to overseas & within 2 mintues i got my itinerary & confirmation e-mails without any drama.
Double check with Emirates's website found all good.
Now love Aunt betty more than my real aunt:)

Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
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Talbess01
Talbess01Victoria, Australia
  • 7 reviews
  • 5 likes

best price and easy booking

published
Transparency
4/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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NEVIC
NEVIC
  • 2 reviews
  • 1 like

Helpful at time of need

published

We had booked a non-refundable flight from Melbourne to Adelaide return, however, my mother unexpectedly passed away the week before heading away. I contacted the Customer Care number and they were very compassionate and assisted me to request a refund from Virgin Australia. I received a quick notification that my request had been accepted. This was a great relief in such trying times. Thank you.

Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Bryan B
Bryan BPerth WA
  • 2 reviews

So far everything has worked well.

published

Thank you. So far everything has worked well and I am pleased with the service. I am just curious to know if I'll be getting a final E-ticket. First time doing this, not sure.

Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Chad L
Chad LSydney, NSW
  • 3 reviews

Fantastic Service

published

I couldn't find my e ticket and emailed aunt Betty
Within 30 mins I had a new copy in pdf in my inbox ready to go
Very good service
I would be quite happy to re book again

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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paolo38243
paolo38243Perth, WA

sorted out the prob

published

email sent to wrong address ,no probs,sorted it out
spoke to betty and she sorted it out

Customer Service
5/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Great service

published

I tried first time u guys and its amazing experience with you,you gave me best deal with best airline (singapore airline)and best price. I Highly recommend aunt betty to everyone,first take service and I bet you, you never disappoint.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
Aunt Betty
Customer E.Aunt Betty
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  • Verified

Five Stars ...plus!

published
Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Mike
MikeSydney, NSW

Good service and highly recommend. Just try them

published

Never tried Aunt Betty until today 13/09/2019. Good service in response and professionalism. I really hope they grow to over take Flight Centre!

Keep up the good work guys. Sky is the limit

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer E.Aunt Betty

Hello Mike
Thank you so so much for your fantastic review. We aim to give you a great price and book with ease. Have a smooth trip and we hope to see you book with us again in the future.
Kind Rgds
Aunt Betty

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Jessisca -.
Jessisca -.Sydney Surrounds, NSW

No hassle

published

The price was cheaper compared to other websites. I didn't receive my e-ticket after 7 days from payment and emailed Aunt Betty with my booking confirmation number. The response from Aunt Betty was quick and I received my e-ticket. Will definitely use it again.

Transparency
4/5
Customer Service
5/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Silvio
SilvioGreater Melbourne (Outer), VIC

They give you back the money easily

published

I book for a flight and when I was paying the page say something wrong happend... So I book through another agency and suddenly they charge the flight. I call the scared after see all the reviews and in just 10 minors the cancel my flight and give me my money back. Than so much

Transparency
4/5
Customer Service
5/5
Ease of Booking
4/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Ashley
AshleyCanberra 2600, ACT
  • 4 reviews
  • 9 likes

Best online Travel Agent

published

Excellent service, booked tickets to Kuala Lumpur return, about $209 cheaper than booking directly with Malaysia Airlines. Received my booking itinerary/e-ticket within 20 minutes. Immediately checked my airline reference number on the Malaysia airlines website, and there it was. Will only use Aunt Betty from now on. Simply the best...Thank you!

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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sahduff
sahduffSouth East Queensland, QLD
  • 2 reviews

Family of 5 flying to Singapore

published
Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Issue Resolved

published

Update: Issue has been resolved, changing my earlier rating.

//I just booked a flight 4 days ago and realised that I booked the wrong dates. I called them to move the dates and ...lesson today!//

Transparency
1/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty

Thanks Hersch - enjoy your holiday !!

Aunt Betty.

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Mixy
MixySydney, NSW
  • 3 reviews
  • 1 like

Easy process with no hidden fees

published

I normally use other site fo book my tix. But this time I gave Aunt Betty a try and found the price is cheaper than others also easy step to book the flight + standard booking fee. Received confirmation email right away but still waiting for my itinerary which will be in 24 hrs as promise.
So far 5 star for them !

Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Obeying-boss-@-home
Obeying-boss-@-homeSydney, NSW
  • 5 reviews
  • Verified

WAY Much cheaper than other websites

published

Pretty straightforward booking.
the price drop guarantee is noy worthwhile
the quoted price is what you pay - no hidden cost or surprises. it was cheaper than elsewhere. Credit card fee is a standard nowadays. i was able to get another $30 off by applying a discount promo code. Can't comment on customer service just yet.
Flying mid Sept, hopefully no dramas with itinereary at airports.

Transparency
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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  • Verified

Booking Process

published

Booking process is perfect, I booked directly to Aunt Betty Website and find out, it is a bit cheaper than web engine search. The booking process is really straight forward. No hazel. We received Itinerary within 2 minute after the purchase. Finger cross as this booking is for next 4 month travel.

Transparency
4/5
Customer Service
3/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Review collected in partnership with Aunt Betty

Prompt efficient and helpful service

published

My request for more detailed information re my booking was handled with respect courtesy efficiency and promptness. I will recommend Aunt Betty to friends and family. Great service thank you .

Transparency
4/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeFlights
Aunt Betty
Customer Care E.Aunt Betty
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Page 2 of 6

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