?
? !
1 photo
Aunt Betty

Aunt Betty (page 2 of 23)

2.5 from 1,687 reviews · View Statistics

Reviews

  • Transparency
    4.7 (129)
  • Customer Service
    4.8 (137)
  • Trip Completed Yes (32) · No (131)
  • Ease of Booking
    4.9 (170)
Previous
Next

Got what i wanted

published

I got a good response in less time. Got Crisp and precise information. The Resolution time was very less then expected. Good conversation. This was a call to get a refund and was given the refund without any questions asked.

Transparency
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

JAMES

JAMESSouth East Queensland, QLD

Wow much better than the last

published

Spoken with aunt Betty waiting time less than a minute and issue resolved in a very professional manner will get refund in the next 12 weeks from today. Very amazed to the outcome and very happy no further fees and full refund will apply

Transparency
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Maddy G.

Maddy G.Southwest, VIC

Really good customer service

published

I thought that booking through a cheap website like aunt betty would cause lots of issues, as I've heard. However, due to COVID-19 I have not been able to travel and they have been really great to deal with. Whilst the phone takes a very long time to get through, the person on the other end was very helpful and friendly and I felt obliged to say thank you considering all that is going on they are still being very helpful and understanding.
Thanks again

Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
Booking Services

Find out how Aunt Betty compares to other Booking Services

Know better, choose better.

Compare all
Roger Wander

Roger WanderGreater Melbourne (Metropolitan), VIC

  • Verified

Great customer service at a time of uncertainty

published

I just spent a long time with an Aunt Betty phone consultant trying to re-arrange my flight bookings to get home (to Australia) from the US, related to our coronavirus fears. I did this via Skype which was the least expensive way to manage the long wait times. Once my consultant was on the phone, I gave him quite a range of various date pairings of how my booking might be altered. With each change of question, the consultant calmly and coherently researched the answer, explained the rationale for the possible solution and its ramifications, etc. He was polite, respectful and clear. I could not have asked for more. Well done to that employee and your organisation.

Transparency
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Need help! Urgent support ABY2408503

published

Hi there,

I understand how busy things are but we are becoming quite stressed with our flights less than 2 weeks away.
I have tried sending emails and calling but no response.
I don't want to put an angry review up as I understand these times are unique.

Our reservation code is ABY2408503 and. Our final destination is Israel via Jordan. Both countries have blocked tourists from entry.
We would like a refund and email confirming this.
Hope to hear from you soon.

Customer Service
Ease of Booking
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Travelling within 10 days

published
Incentivised ReviewNo
3 comments
Aunt Betty
Customer Care E.Aunt Betty
Shinyo
Shinyo
Aunt Betty
Customer Care E.Aunt Betty

No you don't access thru' the account. You use that ABY reference and you contact our Customer Care team when you are ready to re-book. They normally (not now) only have a 1-2 minute hold time.

Similar opinion? Write a review on ProductReview.com.au!

NEED HELP

published

ABY2667732
Travelling within 4 days (16th) - need to cancel - could you please confirm if this request has been received (cancelled online via Website) - unable to make contact with customer service. Could you please advise the cancellation charges also.
Thank you,
Annette

Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
john 1604

john 1604sydney

  • 13 reviews
  • 14 likes

wow service plus during a very difficult period.

published

At first i thought Aunty Betty was very slack and slow.Not so they have shown that they really do care about their clients.I have received 2 updates in the last week advising me of the Airlines policy with any refund or waiving fees during this Virus concern .I was able to check on all carriers involved with my trip with this update.Saving me time and worry.The update was well above the service i would have expected and would rebook we them again when i get over this current trip in may 2020.Thanks AUNTY BETTY for thinking of your customers.

Transparency
Customer Service
See all answers
1 comment
Aunt Betty
Customer Care E.Aunt Betty
Similar opinion? Write a review on ProductReview.com.au!
Rid

RidCentral Highlands and Goldfields, VIC

  • 7 reviews
  • 3 likes
  • Verified

Excellent Service

published

Due to Coronavirus, we had to make a sudden reschedule in flight. Even though other companies provided a very poor response for flight rescheduling. Aunt Betty provided a quick caring service but the cost involved was very expensive. When considering the problems I am facing, it provided great relief.

Transparency
Customer Service
See all answers
1 comment
Aunt Betty
Customer Care E.Aunt Betty
Similar opinion? Write a review on ProductReview.com.au!
Booking Services

Find out how Aunt Betty compares to other Booking Services

Know better, choose better.

Compare all
Kaye

KayeSydney, NSW

Ivs efficient and excellent customer service.

published

Ivs from.customer service was bwen helpful , accurate in giving information, very sympathetic approach as we had a death in the family that's why we are trying to change flight details.
She was very patient while we are making a decision with the changes and explains clearly all necessary information.
While on the phone she is multi tasking she is quick to action all enquiries and emailing to us the important information needed.
She was able to assist and resolve the purpose of our call.
Complete customer satisfaction achieved.
March 8 2020 Time of call: 9:30pm Sydney eastern time Ref:ABY3206739

Transparency
Customer Service
See all answers
1 comment
Aunt Betty
Customer Care E.Aunt Betty
Similar opinion? Write a review on ProductReview.com.au!
Joy

JoyMelbourne

No response to online requests - please advise *UPDATED 10/03

published
Transparency
Customer Service
See all answers
3 comments
Aunt Betty
Customer E.Aunt Betty

Hello
Are you wanting to cancel your ticket? IF so please advise and we will cancel your booking and put the ticket in for a refund.
Kind Rgds

Joy
Joy
Aunt Betty
Customer E.Aunt Betty

I will continue in the private message. Rgds
Aunt Betty

Similar opinion? Write a review on ProductReview.com.au!
Joseph joseph

Joseph josephSydney, NSW

Canceling the booking

published

Spoke to Keith, who was very helpful, unfortunately couldn’t cancel the booking, the refund was only the airport tax, but that wasn’t the travel agency company’s fault, I will use this company again.

Transparency
Customer Service
See all answers
1 comment
Aunt Betty
Customer E.Aunt Betty
Similar opinion? Write a review on ProductReview.com.au!
jeff kornhauser

jeff kornhauserSouth East Queensland, QLD

Another whiney complainer with a 1st world problem

published

Thanks betty we had a smooth experience with no worries. To others who complain about wanting to change bookings at short notice - well if you go with a budget travel biz and don't read the fine print stop ya whining - there will be charges.
Take a mask, go on your "entitled cut-price adventure" and stop blaming everyone for your 1st world problems.

Transparency
Customer Service
See all answers
1 comment
Aunt Betty
Customer Care E.Aunt Betty
Similar opinion? Write a review on ProductReview.com.au!
Xiao L.

Xiao L.Victoria Daly, NT

Customer service Lala is very good!

published

I booked one way tickets first and then change to round one. Nearly the same price shows online, there is very little changing fee, and I am very appreciated. Lala is very good , she is patient, and helpful, and solved problems quick!

Transparency
Customer Service
See all answers
1 comment
Aunt Betty
Customer Care E.Aunt Betty
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Fran

FranAU

  • 2 reviews

Thank you to Marvin

published

Marvin was so professional and helpful when I rang to discuss our China Southern flights to China and how to cancel our tickets due to Coronavirus. Thank you to Marvin

Transparency
Ease of Booking
See all answers
1 comment
Aunt Betty
Customer Care E.Aunt Betty
Similar opinion? Write a review on ProductReview.com.au!
Booking Services

Find out how Aunt Betty compares to other Booking Services

Know better, choose better.

Compare all
Natasha N.

Natasha N.Perth, WA

Excellent assistance and help. I can't thank you enough for helping me Re-book my ticket

published

Excellent service amazing service. I highly recommend Aunty Betty and will use them in the future. They were fast friendly and super quick service. I can't speak more highly about Aunty Betty.

Transparency
Customer Service
See all answers
1 comment
Aunt Betty
Customer Care E.Aunt Betty
Similar opinion? Write a review on ProductReview.com.au!
Nancy

NancyPerth, WA

  • Verified

Refund of tickets to Wuhan without hassle

published

I had to cancel two return tickets to Wuhan, China with AuntBetty due to Coronavirus outbreak. There was very short waiting time when I called AB customer support line 1300 472 222. I was assisted by Enzo who was extremely helpful and kind. Enzo checked very carefully my booking and Cathay Pacific ticketing details and showed utmost sympathy to those affected by the virus. This is my second time booking with AuntBetty and both times went very smoothly. Full refund was issued this time without hassle. I will definitely book with AuntBetty again in the future.

Transparency
Customer Service
See all answers
1 comment
Aunt Betty
Customer Care E.Aunt Betty
Similar opinion? Write a review on ProductReview.com.au!
Jason

Jason

  • 2 reviews
  • 2 likes

Exemplary customer service.

published

I booked a ticket to Japan via Taiwan and had to cancel due to issues in relation to the recent outbreak. We're still working on getting the refund but I just wanted to call out that Djehll's service was above and beyond and that all businesses should strive to have people like her in customer service. Not only did she show professionalism, empathy and clear communication, she also demonstrated immense patience as I had her ask her manager questions multiple times. Really appreciate being looked after despite making a cancellations and I don't expect this kind of service in any other company. Thanks again Djhell!

Transparency
Customer Service
See all answers
1 comment
Aunt Betty
Customer Care E.Aunt Betty
Similar opinion? Write a review on ProductReview.com.au!

Amazing after service

published

For somewhat reason, the booking system booked my flight ticket for an incorrect date. Upon calling Aunty Betty and speaking to Zel, she immediately offered to rectify the flight booking and waive any additional fees. Zel was very professional, polite and considerate on the telephone. Five stars to Zel!

Transparency
Customer Service
See all answers
1 comment
Aunt Betty
Customer Care E.Aunt Betty
Similar opinion? Write a review on ProductReview.com.au!
HelenPerth

HelenPerthPerth, WA

Excellent experience!

published

We booked a last minute flight from Australia to the UK due to a death in the family. I made a total stuff up when making the booking and I thought it would be a drama. It was anything but. They gave me a refund immediately. We are now back home and had absolutely no issues whatsoever. We fly frequently and would definitely use Aunt Betty again.

Transparency
Customer Service
See all answers
1 comment
Aunt Betty
Customer Care E.Aunt Betty
Similar opinion? Write a review on ProductReview.com.au!
Page 2 of 23
See all Aunt Betty reviews

Questions & Answers

Belu F.

Belu F.asked

I have a booking number says confirmed but I still do not have my flight tickets, the payment has already been done to my credit card, can someone help me the flight is next week
Thanks!!

No answers
Julia

Juliaasked

I have Virgin Credit with you for Bali which expired in January 2021. Will this now be extended to a later date and can it be used for another domestic destination??

1 answer
M.A.
M.A.

Hi Julie
You need to seek advice from "Aunt Betty".
Goodluck

KCC

KCCasked

My flight was cancelled on 19 March 2020, your office informed that my refund will be proceed near 12 weeks since. I didn t have any reply or advice on my refund status and I am still waiting for my refund. Can one of your representative replied my questions? Please respect our customer's right, at least, we are protected under Australian Customer right Act. I have been writing various mails and refund forms, NO Replied at all. I will keep my last hope to receive your reply soon. My booking number is ABY3159956.

1 answer
bpiyush
bpiyush

Don't expect a reply. Did you realise this company is owned by Flight Center?
Will NEVER use them again and by inference never use Flight Center again

See all Aunt Betty questions

Get an answer from our members and Aunt Betty representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.