Absolutely love my TV unit
Took 15months to get my unit but was so worth the wait - I am so happy with my unit. I cant stop staring at it. Was delivered this morning exactly on time, a few problems getting over here because of import - I think because its very breakable and fragile but once it got here was only a matter of days... So happy with my beautiful new unit!
My mirror furniture was finally delivered.
I think I waited a year ! this furniture is seriously amazing . Good price , good quality ! Not for anyone in a hurry but Definitely not a scam , myself and my friend both received our items yesterday ! I didn’t think I would - only because when I called docep what was supposed to be a enquiry ended up then pushing me to go to court against them!! Imagine if they were another week late . All that energy for nothing . Anyone who is unsure like I felt , especially after reading so many good but pretty nasty reviews which j see now is from a compe...titor or a nasty ex venom , you will receive the most amazing furniture like I did , I promise you . My order showed up ! Think the lady needs to resolve people’s enquires not add fuel to the fire when anxiety and impatience is already at stake . Aura thank you for answering all 1000 of my calls and doing as much as you could in a situation out of your hands . I’ll be back . Unless I’m barred
All my friends are jealous
My best friend has this set in her bedroom so I decided to copy her style!
I ordered the 8 piece bedroom set about a month and a half ago and it arrived yesterday! I was told it would be 6 weeks to Perth and 6 working days to get to my door step here in Melbourne... so happy with the time frame.
Thank you Simone, lauriesa, Fabio, Rick and Nathan for making my room look amazing.
They look even better in person. Recommend aura bedrooms to anyone wanting something unique and beautiful! Happy customer.
I found them great- furniture speaks in volumes for itself
I went and had a look at Aura was really busy and the prices reasonable
my goods I ordered custom made were 3 weeks delayed
happy kept in the loop
product is better then I pictured .
TAX INVOICE NO. 18-00000291
I am also an unfortunate case which has been victimised by this disgraceful business.
On the 24th of November 2018, I made a payment of $2,397 to purchase the following items:
Sales Rep: Briers J
- Square Richard Branson King Bed $999
- Comforto Memory Foam Pocket Spring Mattress $999
- National Metro Express Delivery $399
Terrible service, false claims of genuine Italian leather
Currently going through court proceedings, due to failure to comply with warranty and misleading custumers.
Qaulity of the bed purchased is below standard and company advertised the bed as genuine italian leather and the bed is not leather at all.
They don't operate in a professional manner at all.. Would advise against doing business with them at all.
- Verified customer
Scam - got my money - no product -no refund
Paid $2498 with no sign of delivery. I paid 3 months ago . All 5 star reviews seems fake . Product review should do an investigation on fake reviews . I attached invoice pls have a look.
I paid online and promised to get delivery 6-8 weeks now it’s been 14 weeks.
They block me from Facebook page also.
So disgusting .
I found out multiple complaints regarding this company
Another person who got scammed created watts app group
I am one of the victims for aura . I paid $2500 and nothing returned. No product no refund. I am making watts app group to lodge a formal complaint . Pls get back to me on [contact details removed]
Join watts app group now !!
Fantastic early birthday suprise :) I woke up this morning feeling like I was in a hotel.
The most beautiful bedroom setting I've ever owned arrived yesterday. I was even offered free assembly by the delivery guys - so sweet!
Aura makes the most stunning furniture that's really inexpensive for the quality.
It looks even better than the pictures I've been lusting over on their site :) Best service and beautiful product.
(The bad reviews just dont make sense.
I get the feeling its something going on behind the scenes - gives you no idea about the real quality or service provided by the business itself)
I'm a very happy customer who'll be back as soon as I convince my mum that her bedroom needs a makeover too.
Five stars for a five star experience!
Best furniture I have ever owned ! Quality ! Service ! The designs ! Lasts forever. Bought 5 years ago , mum bought last year , friends bought this year ! The furniture is amazing and nowhere in Australia comes close ! My 5 year old purchase still looks brand new . I’ll be purchasing again soon from aura.
Excellent Products. Great Customer Service
Aura you rock !! Just got my mirror bedroom set and omg it’s even better in person , I’m coming back and my friends cannot believe how amazing these sets are ! Amazing craftsmanship and I’ll be sleeping like sleeping beauty tonight !! I forgive you now for the 3 week delay ! SOOOO worth it aura !! Love love love
My 2 bedrooms I ordered arrived last night , assembled Rubbish taken away ! Super comfortable , quality is really nice and can smell leather and very high standard . Referred to aura from the Indian community who they furnish homes for , they do the gold furniture and as Indians love very Well priced for the quality and they look after you . My order was 2 weeks late , but wasn’t concerned received phone calls and emails and let in the loop . I see how other people respond because of delays or maybe even a competitor! Wow so much jealousy for this company ! Honestly I can see why . They have the best furniture in Australia , I see why the Indian community love aura ! Thanks again we will be back once we save more .
Customer Service A+ - Thank You Aura
Hi guys I was super reluctant buying from aura after reading the reviews , but I flew over to Perth visited the showroom ! Wow factor ! Was greeted with absolute impeccable customer service . I brought my plans and the designer sketched the custom furniture and I paid $20,000 on the spot as I could see the quality , I watched the talent in how quick my plans were designed and I saw and felt the furniture . Which look even better in person ! My settlement is today and all my goods were delivered this morning , installed and assembled and I’m in ...disbelief , I am so thankful to aura and the customisation and time I was given , the quality the designs and the absolute awesome furniture . Don’t read competitors who keep repeating themselves when these guys move to Sydney and Melbourne I think the other shops will be out of business or will seriously have to lift their game . Employing designers , designing Italian leather and remarkable pieces , and yes I was prepared to wait as I know they have delays ! But honestly I would have waited for this , nowhere in Australia sells one piece that even comes close to This . Marble tables , Glass beds , Italian leather couches , thankyou aura ! The most sceptical customer now admirer And lover of aura designs . Can’t wait to see your new shops on the east coast
I recently successfully completed a renovation with Aura! It would have cost me double the price with anyone else! Seriously great pieces, high quality, heavy and very enchanting and eye catching. Nothing looks cheap and looks better in real life. Love Aura! Small business doing wonders for Australia!
DO NOT BUY FROM THiS COMPANY THEY SCAM YOU OF YOUR MONEY
this company is not real all they do is take your money and give you nothing but lies and nonsense in return. You do not receive your product as there is no product to actually send out. i do advise all you people out there not to be scammed by this company. i have spoken to consumer affairs in Western Australia and they are investigating this company so for anyone out there who has been scammed like i have i advise you to contact consumer affairs and make a formal complaint these animals can not get away with scamming anymore people. And as fo...r you [name removed] or [name removed] i believe you are all the one person nonsensing your way through everything but your time will come to an end and you will pay for all the money you have ripped off people so id be very careful on what you decide to do next. ie to everyone out there call this number [details removed] this belongs to [name removed] maybe you should keep calling her and see what she has to say about all this. anyone have anything to discuss call me on 0422025160.
Awesome furniture great look
When hunting around for a new bed I had seen a few pictures on Facebook and thought these beds were amazing, too good to be true. My Aunty had seen these beds in person and recommended them when she heard I was looking for new furniture. I am so glad she did as I am in love with my unique items which I know the chances of walking into someone else’s house and they have the same stuff is slim to none! I can’t imagine my room with anything else in it now love the gold and marble look I have going on and the quality is amazing.
Excellent, 5 stars
When I walked into this cool shop , buzzing energy in the air. Place was packed .furniture I hadn’t even seen before . I
Was surprised I actually enjoyed furniture shopping. . Well I bought a bed with speakers in it and USB cables and Bluetooth and lights shaped like a wave but so comfy !! The best furniture shop in Australia
Entered the store really fully and cool and different . Very luxurious looking but prices aren’t bad at all . Strong and quality and lovely features speakers and lights and Bluetooth . Always aura furniture is the talk of my visitors as they import worldwide features nobodies seen yet
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Questions & Answers
My question is to you Product Review. How can this company who has multiple complaints against them (including my own) have 2 more 5 star reviews given at exactly the same time from 2 different states? These 5 star are fake reviews. We are not competitors leaving bad feedback we are honest customers with real complaints. We come to your site to leave real feedback yet it would seem you allow fake reviews to posted. Who are we to believe. For me I now give up!!!
I have ordered a tv unit and hall way stand paid have my deposit but i am trying to get in contact with them to find out where my things are anyone know how to contact them i have sms called and messaged them on messenger.
You won’t be able to, you will eventually get your stuff prob the end of the year, but once they have your money u can’t get hold of them
People been waiting up to 2 years for there stuff cause the owner has no money as recently I’ve discovered has a drug problem
This company is legit fraud, purchase of of $15,000 and it’s been 14 months and still haven’t received, please see photo attached of evidence that reviews below recent ones are all paid for, all the good ones are paid for but have only managed to find most recent add, it has been proven that this company clearly takes your money and eventually does provide product but 14 some even 2 years have been waiting, I have been in touch with a majority of customers and all have experienced the same, not one customer is happy, the only customers that receive there goods straight away get delivered beds that are glad wrapped as ex display but being sold as new, 43 complaints with consumer affairs to date only From 2018 it’s clear they aren’t doing anything about it but that’s ok, this company is now under police investigation as fraud is jail time. People including me have worked really hard for their money and the owner thinks it’s a joke but she won’t be able to hide for much longer.. when people comment on Facebook about not receiving goods they are deleted and blocked. Her buisness previous to this was taken to court with consumer affairs for putting vouchers on Groupon for a service that didn’t exist and taking people’s money. All the adds in Facebook about products offered aren’t in stock at all but are said they are and then when people message about them fake story that they just sold out, everything is from China it’s on the boxes, the So called 100% Italian leather products aren’t leather and don’t last longer then 6 months and then when you message about issues or problems are they are supposed to have 3 year warranty they are ignored. Harassed to pay in full then wait for that long, shows how broke she is as I have also recently found out she is a drug addict. The only reason she is still open is because no one can get hold of her police, consumer protection etc dogding the system, answers the phone for a sale but not for anything else. I literally challenge you to find one happy customer in the entire period this company has been operating. Her defence to the fake reviews is that they are competitor reviews, I have never known companies to write fake nasty reviews about other companies out of jealousy, and the reality is no other furniture store would be jealous of this company as it’s so corrupt. The furniture is different and completely unique that is why people are drawn to it, but remember people what u are admiring is just a picture the products don’t actually all exist and aren’t in stock. fraud advertising and also fraud timeframes given, I dare you Aura tell people the truth that they have to wait a year. Anyway not much longer, not only will the buisness close but the owner will be enduring legal consequences for this!!
I have bought a bedroom for nearly $7000 and they keep telling me it will be delivered on this date and the day comes and nothing. What do I do in this situation? What have others done to get their money back?
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