12 questions from our users
Hi - how often do I need to replace the filters, how much r they and where do I get them from?
If you are running your air purifier continuously 24/7 in a typical home environment then generally you would replace the filters every 12 months.
You can purchase these online direct from Ausclimate otherwise you can call us on 1800 122 100.
For this model the replacement filters which includes the HEPA and carbon filters is $124.00 with free delivery.
Where can I get or order a Pre filter ONLY?
Hello Johnny, The pet filter is specifically designed for the Winix Zero+ Pro Model AUS-1250AZPU, not for the Winix 4 Stage AUS-5500 (as per subject line). You are welcome to call me to discuss further on 1800 122 100. Regards Russell
Hi this is John I watched a video of the Winix stage 4 and that pre filter fits in my Winix 5500 they don't make my model anymore but it's the same size as my HEPA filter and charcoal filter that's why I only need the pre filter .
Hello Johnny, slight misunderstanding. Yes, of course we can help you with a PRE-FILTER for your Winix 5500. Can you call me direct so I can arrange this for you. Regards Russell 0422 008 777
What does it mean when the air quality is on red?
Hi Marii, the red indicates the purifier is picking up reduced air quality. I find my monitor goes red when I cook, even spray with detergent. They are very sensitive. If the purifier shows red - maybe increase the setting. If the purifier is doing it’s job properly then red should go away.
Lindsay answered the question very good it is the same as mine . Red is reduced air quality , as the unit cleans the air it will go back to green.
I have a Winix 5500-2 and I cannot plug it into theAustralian socket using a travel adapter from US to AUS plugs.what do you recommend?
I recommend talking to the manufacturer, I’m just another customer. Best of luck & Season’s Greetings.
Ausclimate if the official distributor for Winix in Australia.
Unfortunately your model is not approved nor recommended for use in Australia by Winix.
Winix has specifically manufactured other models for use here, importantly meeting Australia's electrical, safety and health standards.
You can recognise the Australian approved models by the AUS prefix in front of the model number.
At the moment there are two Australian models; the Winix 4 Stage (AUS-5500) and the Winix Ultimate 5 Stage (AUS-9500).
Also we do not recommend to use a power adaptor in this case.
Sorry to be the bearer of bad news.
Please call me on 1800 122 100 so I can personally help with this unfortunate situation.
My wife and I are both mild asthma sufferers living in NZ.
Do you have a supplier we can contact here in NZ as your Winix airpurifier looks to bd excellent?
G’day mate, I bought 2 units (work & home) off a company called Ausclimate, ausclimate.com.au they are an excellent company to deal with & im still so impressed with the purifiers.
Thanks Claye, do they deliver to NZ
Unfortunately we don't have a supplier in NZ at the moment however we can still deliver.
If possible, can you please call us on 1800 122 100. Ask for Allan, I will be able to chat to you direct regarding delivery and costs.
Hi, after comparing between AusClimate 4 & 5 stages air purifier, I refer the Ultimate 9500 but this only fit for a room up to 26m2, not even as the AUS5500 for room up to 33m2. I need a unit for a room up to 40m2, will the Ultimate 9500 work perfectly for a bigger room? Or you have any idea or suggestion? Regards, Alan.
Yes, the Winix Ultimate 5 Stage (AUS9500) can be used in a bigger room. While this model has a recommendation for rooms up to 26m², it can still be very effective in much larger areas by increasing the fan speed. The higher the fan speed the more volume of air is cleaned or filtered.
If you would like to chat with one of our friendly team for further advice you can call us direct on 1800 122100
I am interested in the Winix Ultimate 5 Stage Aus-9500 and would like to know the price? Thank you
The Winix Ultimate 5 Stage retails for $795.00 however it is on sale for $595.00 including free delivery.
We also have selected retail stores who will match our online sale price too.
If you have any further questions you can visit our website www.ausclimate.com.au for full details otherwise please call us direct on 1800 122100
I have a Winix 5500 and forgot about changing the filter when the light came on, now it will not start even after pressing the reset button behind the filter. I have washed out the hepa filter and put in new black filter. What can I do? Phillip
Hi Phillip, thanks for your enquiry. Can I help you with a little trouble-shooting over the phone. Might also be helpful to have the air purifier close-by too. Kind regards Russell 1800 122 100
Between the 2 models Winnix 4 stage AUS 5500 and Winnix Ultimate Stage 5 9500 which is quieter?
Thank you for your enquiry
The Winix Ultimate 5 Stage air purifier is quieter than the Winix 4 Stage air purifier.
As example, 'Medium' fan speed is 48.9 decibels for 4 Stage compared to 47.9 for the 5 Stage air purifier.
By the way, a more comprehensive explanation regarding each model is available on the Ausclimate web-site.
Remember, we are here to have a chat anytime to ensure all your questions are answered.
Regards Russell of Ausclimate
i saw on your website that winix 4 stage wac5500 is on special price 519, is the same price applies to your retail partner stores? is it better to buy directly from your website? thanks a lot.
Generally, our selected retail stores choose to match our online sale prices.
Whilst you are more than welcome to buy direct from us we understand it may be more convenient to purchase from a retail outlet near you.
However I would recommend calling your store first to make sure they carry the particular model you're after.
Importantly, whether you buy from us or a retail store, our products such as the Winix 4 Stage air purifier is covered by a full 2 year replacement warranty.
And remember, for any friendly expert advice on our products, regardless of where you purchase, we are only a phone call away.
Hi, so how much are the filters in Australia? How much is the latest unit?
Sorry for my late reply.
The replacement filters are on sale for $124.00 including free delivery. The filter pack comprises of 1 x hospital grade H13 HEPA filter and 4 x carbon filters.
The Winix 4 Stage air purifier (RRP $645.00) is currently on sale for $519.00. This also includes free delivery.
Additionally these air purifiers are purpose built by Winix for the Australian market and are covered by an Australian 2 year replacement warranty.
You can purchase either direct from our website: http://www.ausclimate.com.au/products_purifiers.htm or from one of our selected retail outlets. They can be found on our website blog page.
Hope this helps.
The filters are expensive, how often do they need replacing?
I am the NSW Sales Manager of Ausclimate.
The filters for both of our Winix models generally require replacing after 12 months of continuous use (in normal conditions).
Many of our customers have benefited from using the Winix air purifiers only at night while sleeping so this would normally extend the life of the filters.
To prolong the HEPA filter it is important to keep the pre-filter clean. This can be easily removed and simply washed under a tap.
We appreciate your point about the cost of replacing the filters. Ausclimate is a family owned business who is focused on providing quality products at affordable 'value for money' prices. We only use certified H13 HEPA filters in both models that importantly meet Australian Standards. This ensures all Australians have the confidence they are purchasing high quality, efficient filters.
It is unfortunate we cannot offer a cheaper filter option but we do not want to compromise quality.
However as a small bonus we do offer free delivery on all replacement filters Australia wide.
If you require any additional information please do not hesitate to contact Ausclimate direct.
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