5 Stars for the product and for Russell
Russell is the most exceptional Sales Manager my partner and I has ever dealt with. Our small rental property has high humidity and has persistent presence dust in which we consulted Russell with our problem. He recommended products based on our situation and even swayed us away from purchasing the more expensive units as he deemed it wouldn't serve our purpose and would be a waste of money. We eventually ordered two products from Russell as per his recommendation, an Ausclimate Dehumidifier and a Winix Air Purifier to which we are both highly satisfied with the results.
We saw his recommendation not only as very professional but he conducted himself in a highly ethnical manner, something that is rarely seen in businesses these days.
I have just ordered another unit following the success of the first 2. I am a commercial plumber and hydraulics consultant and was asked to solve issues in a drying room at a ski lodge above the snowline where serviceability and ease of operation are critical. The unit has been performing perfectly and at significantly less cost than the previous method of electric heating and fans.
I have also now used the same unit to de-humidify plant-rooms in buildings where condensation is a problem due to large hot water boilers and cold water systems p...
- Verified purchase
Should have done bought one long ago....
Just purchased a Medium Ausclimate dehumidifier. We live in a very high rainfall area in the Qld northern tropics and it has made a big difference in drying the house out and also drying clothes. The service was excellent - very prompt delivery and helpful information. Highly recommend this company.
Wow!! Just Wow
I stumbled across Ausclimate Dehumidifiers whilst googling remedies for mildew. Hadn't ever thought of a dehumidifier but saw some amazing reviews from people with similar situations to mine. Damp, brick house that despite leaving doors and windows open on nice days we still had issues with mildew in bedrooms. I spoke to Allan who really knew what he was talking about. I decided to purchase the unit and started to dry out the inside of my home. I am absolutely stunned at the amount of moisture I had in my home. The tank keeps filling up!! Excel...lent customer service. Lightning fast delivery. Quiet unit. Best product Ive purchased in a long while and would definitely recommend it to everyone. You will be shocked at how much dampness your house holds.
- Verified purchase
The best product I purchased ever!
Since moved to central coast, the mould the smelly rooms became my biggest headache cause I have never experience this. I almost give up this house and plan to move to some dry places until I got this dehumidifier. It works amazing, fixed all the problems in winter time. Couldn't love it more!
Best product ! Best service !
This company provides the best customer service. My initial phone enquiry was a delight as consultant was genuinely interested in finding the right product for ME. When DH arrived on a Friday it did not work! Rang company Sat morn. and unbelievably was answered. A replacement was sent first thing Mon. This one works brilliantly. I love it. I initially bought DH as my doggies have continual ear infections due to high humidity...(especially overnight)....it appears to help and I am able to control humidity levels in my home. The additional hygrometer is wonderful as it allows me to know when humidity levels are rising! Does dry the laundry overnight too!!!!! Highly recommend this company and product.
Skeptic no more
Any product with purely 5 star ratings should raise an eyebrow, but this really seems to be a decent product. I have a humidity problem and chose the medium size model from Ausclimate. After about 6 weeks of running non-stop it is definitely pulling its weight. I have a standard 3 bedroom home and considered a larger model but this one does the job. It is quieter than I expected, although not silent by any stretch (Can watch TV without interruption while it runs) and it collects buckets of water on wetter days. Overall very happy, but note power cord is a little bit short.
- Verified purchase
Great product. Improved mould problem and smell
I bought this to deal with a really damp and mouldy house. It worked really well! House doesn't smell anymore! Controls are easy to use and wheeling it around made it easy to move from room to room. I run it at 50% humidity and it does the job well. Really happy with purchase.
Fantastic Product with excellent Customer Service to match
I used a medium in the house I am renting and the amount of moisture that it collected was astounding. I was a bit unsure of the product at first not knowing if it would help or not and now it is one of my favourite household items. The customer service from my initial call, to dispatching my order and following up on how the product is going for me is second no none. If only a lot of other business excelled at customer service like Ausclimate does. Thanks guys, I will be sure to be putting in more orders in the future.
Great Machines and top Customer service to boot
We bought three of these to use in our business and home and they work really well. On the flat out setting they seem to drag a lot of moisture out of the room and you can feel it when you walk in there. One of them had an issue with the electronics and Russell replaced it FOC even through it was out of the warranty period. Great job guys.
Early days yet, but so far so good
As many others have written here, really great customer service. Ran through with Allan the issues I was having (am located in Melbourne in an apartment with not a lot of direct sunlight and lots of condensation and damp issues). He was able to confirm the model I should be going for and provided good advice when to run the machine and for how long.
Item ordered on Wednesday evening and arrived 2 days later on Fri - in Dec mind, so despite Christmas parcel postal traffic it arrived in very good time.
It is literally just a plug in and press...
- Verified purchase
Delivers exactly what is promised
After feeling the air in our house being uncomfortably damp in the wetter months of autumn and winter, especially after the recent torrential rains in Sydney, we decided to purchase a dehumidifier and, after researching on the Internet, decided on the WDH-716DE.
Delivery was very fast and uncomplicated via courier, the included instructions were precise and easy to understand and the device was up and running in no time.
As we wanted to bring the ambient 85-90%! relative humidity down to more comfortable levels around 50-60%, we had the h...umidifier running 24/7 for a while and it worked perfectly. So even at the rather low temperatures we were having I got to tip out the 3.5L water tank at least 2-3 times a day. In fact the rather smallish tank is probably the only thing I would like to change (if you have an easy way to run a drain hose out of your house, you can do that instead) I am very much looking forward to using it on a hot and muggy summer day, when it should make short work of high humidity even faster and make the climate in our house more enjoyable. All in all very happy with the purchase and I can only thank the previous reviewers for swaying our decision towards this device.
Top company to deal with
This company have a great product. I am amazed at the amount of water that was removed from our rooms the first time we used it. Smells have gone and the workshop is much nicer to work in. I have quite a few expensive steel framed racing bikes that are collectors items and I work on expensive steel framed bikes. The last thing I need is moisture rusting the insides of frames and components. This removes it and keeps the rooms at a good temperature to work in. I reckon this would be a good thing to use if you collected old cars or motorbikes. The owner of the company in NSW is a nice bloke. He was very helpful and even recommended us buying the large model instead of the extra-large version based on our situation.
Most Important Tool in my Workshop.
I make Guitars and other stringed Instruments so Humidity control is a must, I need to keep the workshop in a constant range of 40-55% Humidity to help keep the timbers stable and to give the instruments the best fighting chance when they head out into the real world. After doing a lot of research on all the different brands and models I decided to talk to AusClimate to get their advice they were extremely helpful and friendly and were spot on with the type and size of machine I needed and there was no attempt to try to upsell me at all and th...e unit was delivered the next day. I have now expanded my workshop to have two rooms so I have just purchased my second unit for a great price and once again great service and next day delivery. I could not recommend the product and the company enough. First rate all round!!!
Great service - great product
I just bought a dehumidifier from Ausclimate
This product works incredibly well and the service i received from the company was 5 star.
I bought the dehumidifier by phoning the company - 0422 008 777 and it was on my doorstep the next morning.(You can buy it online as well).
The owner of the company ([name removed]) was very helpful and I was available to speak with him regarding my home requirements and any questions i had about the use and safety of the product. It is great to get such efficient service.
I love this unit, it has made suc...
Fantastic Product and Excellent Customer Service
I contacted AusClimate for a recommendation of a suitable dehumidifier for our ground floor unit which constantly had a mould and moisture problem due to poor ventilation and a concrete ceiling. Based on my discussion about our issues and the size of our unit, Allan recommended the NWT Medium Home Dehumidifier. After running the dehumidifier as per Allan's recommendation, we now have an extremely dry and mould free house. In fact this is the first winter in 10 years my bedroom curtains have not ended up with mould home them. We have now dri...ed out the house, including the moisture in the walls and no longer have moisture on the floor or in the air. The dehumidifier has also helped with general temperature control of the house and it has been noticeably warmer over winter. As all AusClimate sell is dehumidifiers, they know their product inside and out and are therefore able to provide the right advice and the right product.
Great product and customer service
The product was shipped in an amazing timeframe and the unit is already working better than our previous one so I'm very happy.
I specifically like the control panel that shows what the humidity is in the room so you know it's doing it's job.
Customer service is fantastic and very personal. I would really recommend you buy this unit over other similar units by different brands.
Excellent customer service/ great product
It was great to have such thorough advice prior to purchasing this unit by the couple at the display rather than just randomly buying a unit at a big department store. The unit worked wonderfully to remove damp from two bedrooms. I also discovered that if I put it in the laundry of my home unit with all the washing on racks it all dried overnight!
brilliant customer service
My partner and I were just enquiring into how the dehumidifier could help us with a mould problem due to our unit flooding and the staff could not have done more to assist us not only with a unit that works amazingly well and has in under 24 hrs dropped the reading from 70% humidity down to 38% and has already made a major improvement to the air quality but they went out of their way to help us and offered great advice and were extremely easy to speak to and extremely compassionate and and understanding of the stresses a mould problem can cause I couldn't be more pleased with both the service and dehumidifier unit.
almost silent, does exactly what it advertises
Questions & Answers
Can this Ausclimate unit be connected to an out side water waste or do i have to keep emptying the water tan k every few hours?
Besides using the water bucket there is also the continuous drainage option.
All you need is a 12 - 13mm hose that connects directly to the back of the unit that will drain the water away.
Please refer to the user manual for further instructions otherwise you can call us direct on 1800 122100
Can this unit do a 2 bedroom and single lounge unit or will I need 2?
The Medium can 'deep' dry rooms upto 30 sqm (average height ceilings).
Whilst it can also cover multiple small rooms it does work better in indivdual rooms with window and doors closed.
Hope this helps.
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