Reviewer Photos & Videos
- Verified customer
Terrible customer service
Purchased through them on the 25th of July 2018, package was shipped the next day. After 2 weeks the package had not arrived and so I contacted them regarding its location. They said Auspost had lost it and that they would reship it asap. After another week they still had not shipped the replacement so were contacted again. Now after a month they have ignored three follow up emails and a facebook enquiry and I am still out of pocket $159 with no recourse to reimbursement. Purchase through them at your own risk as bank transfer payment has no ability to get refunded or charged back.
- Verified customer
Purchased "Maintain" and "Growth" from the Auslabs online site. First time buyer so a little uneasy about the whole process. I called them directly first to ensure there are real people working there and got someone very helpful. Product arrived within a few days and was very well packed. Best of all I've seen amazing results. Just finished the course and wow. After 2 years of hammering away at gym and going nowhere I've stacked on 6kg in 2 months. Now not all of this will be muscle but I know alot of it is. My weights have all increase, my rep...s have increased and I'm noticably fuller all over. First thing I notice is that my recovery time halved. I was taking 3-4 days to recover from a workout and this dropped to 1-2 days. Can highly recommend them and will definitely be buying from them again.
Seems like children are in charge of customer service
Asked them when an item would be back in stock in Facebook private messages and they told me the middle of the next week. I waited till the end of that week and still not in stock. When contacting them again at how I was upset my time was wasted, extremely unprofessional and unapologetically the person told me basically 'so what?' and sent the blue thumb on Facebook. Also heard reports that they delete negative reviews on their social medias.
This stuff is the real deal
This stuff is incredible and if anyone doesn't agree, It's not the product, it's your diet.
Auslabs has be quick and efficient on delivery. 3 to 5 working days max.
Postage is cheap using Australia Post express mail so you are guaranteed delivery.
I'm tried and tested on a few of these and I 100% recommend them.
Don't trust them
Hell a lot of reviews on the facebook page, but please be aware, when someone posts negative comments, the person is blocked and removed from the facebook page, not able to comment anything on the page.
The payment system is crap! Maybe the reason there is no Paypal, might be scammers.
You buy the stuff and for 3-4 days there is no update regarding postage or approved order.
Ring them, no answer.
So, the positive comments on facebook page or website are one side of it, the darker side is never let posted and is deleted at the same time.
Please buy at your own risk.
Don't trust the reviews, they are only positive ones< negatives never get posted.
- ‹ Prev
- Next ›
Questions & Answers
Ordered on 28-12-19
Now nothing, email says doesn’t exist, no way of contacting them. Absolutely I feel
I’ve been ripped off!!!!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.