140 amp hr Giant
I've bought 5 of these in the last 6 months, The first two I put in my caravan and sold it two months later so I have no idea how they are performing. I then bought 3 to put in a camp trailer I built. One has completely failed and won't hold 12.5 volts from full charge overnight. The other two charge to 14.1 on float and then fall to 12.5 withing a week or two without use. When you put a load on them they work when connected to solar but discharge within a couple of hours running a small fridge.
Would be great if it had been received, its 3 and a half weeks and no item has arrived...I am 3 hours away. AB dont followup and Couriers Please dont respond except to say they have received your inquiry....I wont be heading back any time soon, very poor service and no responsibility taken.Couriers please tracking with no onsite tracking update for over two weeks....AB says clearly pn their site they use the cheapest option for deliveries.....fine but I expect a delivery
Terrible Customer Service
Purchased a Solar System over 2 weeks ago and I go to pick up my solar panels to be told nope wont be in for another 3 weeks almost 6 weeks to wait for 3 200W solar panels Very Dissapointed.
Review of recent purchase
Very disappointed in the service provided by the company, it appears price fluctuation on a daily basis, is normal for them, I would not recommend this company to anyone in the future
No after sales service
Phone up with problem with off grid solar unit. They said they will ring back. This went on for 2days Can’t be bothered to ring me back even after 3 days
i dont believe this site
I note comments on newly purchased products which is ridiculous even if genuine. I bought 4 x 135ah batteries in jan 2017, so much for the 5 year warranty which aussie isn't honouring. I am 74 yr old invalid pensioner who aussie expects to lift and cart 130kg of batteries over 2 x 200 trips for "Testing:. I received and endless un-interrupted stream of techno babble over the phone, claiming my house would burn down via my connections. Aussie counts on small users, campers, caravans etc only used occasionally re the 5 years, but even then those ...users will be denied warranty via "Not charging correctly". Check the "Cycles" in the specs, usually 1000 for this battery (always exaggerated) that is less than 3 years if used daily. I am off to consumer claims when I can find replacements. Every seller on ebay is a fraud, sirius, antenergy, 12volt, magic tech, I have researched all and all are fraudulent
Wish I never went with them , they will make your life a misery!!!
Don’t buy this product, they will not call you back , they are rude to you they will leave you without power , we’re going on 6 months now and they haven’t fixed our problems, everything is still under warranty and they still stalling , we have a $70,000 system that wasn’t installed properly by there installation team and now it’s blown 5 inverters and cooked nearly all our batteries, and there making me out to be the problem, giant pain in the butt making our life’s hell , unbelievable how horrible they have been to deal with , don’t buy anything giant power or Aussie batteries and solar have you will regret it !
Terrible after sale service
Technicians and sales people are extremely easy to get in contact with when wanting to purchase our $14k off grid solar system, however when we have simple questions about the system after we have purchased it it's impossible to get past the receptionist. Every time we call for a sales person or technician we are told there is none in the office and day after day they take our details promising a call back, and still nothing. Even when visiting their Sunshine Coast office, the sales reps are arrogant and no one really knows whats going on. Cros...sing our fingers that our systems doesn't break and we don't have to try go through a warranty process with this company! I would not recommend purchasing a solar system from Aussie Batteries purely for the shocking service provided after they've made the sale!
BUYER BEWARE: First of all, have a look at the almost identical, and obviously fake, 5 star reviews on Google. And think to yourself - what sort of business needs to fake positive reviews? A bad one!
We purchased a solar system from this company less than a year ago. The system worked for the first few months, then failed catastrophically. The system is unusable. We have been attempting to contact the company to lodge a warranty request, but are getting ignored. Our emails go unresponded, and every time we call the secretary we get the standard...
Zero Warranty Customer Service
Bought two full solar sets from Aussie Batteries. One of the DC to DC chargers is faulty. Have called the store approximately six times and also written to them, but they simply won’t return our calls or assist in resolving this warranty issue. I am very disappointed in this company - their non action is very UN Australian
Questions & Answers
What is the maximum amount of 12volt AGM BATTERIES I can run in my caravan for maximum power output
How long is the warranty for 2 140 AH batteries, going into a caravan? I was looking at the Giants.
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