Poor man pays twice
Don't be a fool like I was, don't be lured by the price. If you want proper batteries you need to pay proper money. If you get more than 18 months out of these batteries I would be surprised. Warranty, non existent. "Poor man pays twice." The reason I gave one star is because there is nothing smaller.
Eclipse battery is a joke!
I bought an Eclipse battery off these guys and within two hours it failed while having it hooked up to my fridge. They sent a second one out after them asking for copious amounts of proof and it failed within 2 hours.
These guys are also in the practice of deleting any sort of negative feedback on Facebook as soon as it's posted.
Absolute crap product.
Please don't buy.
Would be great if it had been received, its 3 and a half weeks and no item has arrived...I am 3 hours away. AB dont followup and Couriers Please dont respond except to say they have received your inquiry....I wont be heading back any time soon, very poor service and no responsibility taken.Couriers please tracking with no onsite tracking update for over two weeks....AB says clearly pn their site they use the cheapest option for deliveries.....fine but I expect a delivery
Terrible Customer Service
Purchased a Solar System over 2 weeks ago and I go to pick up my solar panels to be told nope wont be in for another 3 weeks almost 6 weeks to wait for 3 200W solar panels Very Dissapointed.
Don't Go near this mob
I was the same 3 years ago 5 star when I bought my off grid package.15 months later batteries were crap yes I paid the pro rata warranty. 15 months later they died again so I rang up expecting to pay Pro Rata again but they ignored me. In the end I went and bought a unit being a victron system. Best thing I did rather then trying to waste money on crap. Ask your solar guy what they Think of Giant before you buy one.
Poor quality and did not want to know me when it come to warranty
I brought a $25000 standalone solar system at the start they acted like the best company very professional the website looks the part but as soon as my inverter failed and allowed my batteries to over charge causing them to swell to a dangerous level and about to explode they didn’t want to know me I went to consumer protection and the just ignored them and they have done a similar thing too other people and have traded under different company names it’s probably all good if you’re only buying a $200 battery of them but I wouldn’t give them the light of day the company owner is a terrible Don’t buy from them if you’re spending more than chump change
Review of recent purchase
Very disappointed in the service provided by the company, it appears price fluctuation on a daily basis, is normal for them, I would not recommend this company to anyone in the future
I smell a RAT
Not sure what incentives were offered & I wouldn't be surprised if they didn't follow through, however it's interesting that the most recent replies are over a year since Aussie Batteries shut shop and rorted their customers along with them. Lower thana worms belt buckle.
GIANT PIECE OF CRAP
12 hrs of clear sunshine on 280 watt panels and barely enough power to get through to the morning (140AH). After 11months this battery only just does the job and no more.
Stay away from this company!!!
"Beware of this company", ordered on line 140amp AGM and battery box, only received box, nearly two weeks gone still nothing. Very rude on phone and do hang up on you. Stay away!!!!
Danger! Rubbish Rubbish Rubbish! Beware!! An expensive mistake!
Aussie Batteries and Solar sell rubbish! I purchased a system based on their design and it never worked properly, EVER! They were quick to respond rite up until they got my money. That's when they started to avoid responding. Many attempts at contact were never responded to. minimum 8 to 10 emails to get any response at all. to be fair they did (all be it very slowly) honer their warranty but after 5 replacement batteries and 2 inverter panels i had, had enough. i escalated my complaints to the manager and even after confirming that the manager...had received 5 of my emails, i still got no response what so ever. I had to sue through the small claims tribunal and this scumbag company denied that i was even a customer!! I won outright and even then they dragged their heels and only contacted me when it suited them. Do not use aussie batteries and solar. Allan Davis Melbourne
Rubbish battery. [Useful items for you: https://www.dropbox.com/s/4iprs1zrdj85q4b/Sample%20Application%20and%20tips.zip?dl=0] Died less than 2 years old. Then they refused refund. Tried to charge me nearly $80 to replace my less than 2 year old $284 Deep Cycle Battery. Even now, still have not got refund, even though I am entitled to a full refund for a Major Fault under Australian Consumer Law. Do not buy from them. If you have a dead battery, do not rely on their stupid pro rata warranty, and rely on your rights under Australian Consumer Law ...for a full refund. Call Fair Trading and Google rights for refund. You are likely to have to commence proceedings in Queensland Civil and Administrative Tribunal to get it. Ask around, these are rubbish batteries and Battery World are testing loads of them after they fail.
No after sales service
Phone up with problem with off grid solar unit. They said they will ring back. This went on for 2days Can’t be bothered to ring me back even after 3 days
i dont believe this site
I note comments on newly purchased products which is ridiculous even if genuine. I bought 4 x 135ah batteries in jan 2017, so much for the 5 year warranty which aussie isn't honouring. I am 74 yr old invalid pensioner who aussie expects to lift and cart 130kg of batteries over 2 x 200 trips for "Testing:. I received and endless un-interrupted stream of techno babble over the phone, claiming my house would burn down via my connections. Aussie counts on small users, campers, caravans etc only used occasionally re the 5 years, but even then those ...users will be denied warranty via "Not charging correctly". Check the "Cycles" in the specs, usually 1000 for this battery (always exaggerated) that is less than 3 years if used daily. I am off to consumer claims when I can find replacements. Every seller on ebay is a fraud, sirius, antenergy, 12volt, magic tech, I have researched all and all are fraudulent
What a waste of time and money. Be aware and keep your wallet closed.
Waited 8 weeks for delivery of a 26 thousand dollar system ( after them giving me a 2 week lead time ) I had no contact from this company through this period then tried to contact them. No response to my calls so I asked for a refund due to lack of supply. Still no response for a couple of days and then the excuses started coming in. Turns out that this was only a delaying tactic while they allegedly produced something (was it a solar system?...who knows) and then told me that if I didn't take this that I would be charged 20% "Restocking Fee". ...What? For something they put together after the order was cancelled? For stock that they have in their building that I didn't ask for and that was never sent and that is still in their possession? Personal opinion? After this experience I would never deal with them again.
Wish I never went with them , they will make your life a misery!!!
Don’t buy this product, they will not call you back , they are rude to you they will leave you without power , we’re going on 6 months now and they haven’t fixed our problems, everything is still under warranty and they still stalling , we have a $70,000 system that wasn’t installed properly by there installation team and now it’s blown 5 inverters and cooked nearly all our batteries, and there making me out to be the problem, giant pain in the butt making our life’s hell , unbelievable how horrible they have been to deal with , don’t buy anything giant power or Aussie batteries and solar have you will regret it !
Terrible after sale service
Technicians and sales people are extremely easy to get in contact with when wanting to purchase our $14k off grid solar system, however when we have simple questions about the system after we have purchased it it's impossible to get past the receptionist. Every time we call for a sales person or technician we are told there is none in the office and day after day they take our details promising a call back, and still nothing. Even when visiting their Sunshine Coast office, the sales reps are arrogant and no one really knows whats going on. Cros...sing our fingers that our systems doesn't break and we don't have to try go through a warranty process with this company! I would not recommend purchasing a solar system from Aussie Batteries purely for the shocking service provided after they've made the sale!
BUYER BEWARE: First of all, have a look at the almost identical, and obviously fake, 5 star reviews on Google. And think to yourself - what sort of business needs to fake positive reviews? A bad one!
We purchased a solar system from this company less than a year ago. The system worked for the first few months, then failed catastrophically. The system is unusable. We have been attempting to contact the company to lodge a warranty request, but are getting ignored. Our emails go unresponded, and every time we call the secretary we get the standard...
Zero Warranty Customer Service
Bought two full solar sets from Aussie Batteries. One of the DC to DC chargers is faulty. Have called the store approximately six times and also written to them, but they simply won’t return our calls or assist in resolving this warranty issue. I am very disappointed in this company - their non action is very UN Australian
- Online store
- Verified customer
Battery failed while under warranty. Slow response (or none) when I contacted them. They were going to charge me more for the replacement battery than it cost me for the original even after they took the warranty component into account
Questions & Answers
What is the maximum amount of 12volt AGM BATTERIES I can run in my caravan for maximum power output
How long is the warranty for 2 140 AH batteries, going into a caravan? I was looking at the Giants.
Is the free delivery service trackable, IE tnt or toll? How long will it take to arrive to postcode 6210 WA.
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