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Aussie Broadband Mobile Broadband

Aussie Broadband Mobile Broadband

4.3 from 193 reviews · View Statistics
Listing monitored by Aussie Broadband

Reviews

  • Value for Money
    4.4 (12)
  • Transparency
    4.5 (11)
  • Customer Service
    4.7 (13)
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Would be lost without it

published

The only problem I have found that on Sunday night 2300 onwards the buffering increases which is very annoying when watching an episode of a series or a movie. Other

  • Value for Money
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Aussie Broadband
Official RepAussie BroadbandSend a private message

Thanks for your feedback Maureen! I would suggest giving our team a ring on 1300 880 905 and we can take a look at your speeds for you to try and see what is happening. Kindest, Lizzie

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Roberts
Roberts
  • 2 reviews

Aussie Broadband assistance made the difference

published

AB got us back on nbn with clear and respectful assistance by talking us through a reconnection problem. We were guided through a testing procedure to ensure our speed was adequate for our purposes

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Aussie Broadband
Official RepAussie BroadbandSend a private message

Excellent news Roberts - we are glad we were able to get you reconnected :) - Lizzie

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Betty
BettySouth East Queensland, QLD
  • 4 reviews

This is just ok, but it kept dropping out especially around 6.00 pm

published

The connection was a bit iffy and we had dropouts around 4.00pm to 7.00-m on a regular basis.
We contacted Aussie and the technician did some adjustments on his end and so far it seems to be working ok

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  • Incentivised Review No
Aussie Broadband
Official RepAussie BroadbandSend a private message

Glad to hear that we were able to fix the issue, Betty - if you have any questions or need further assistance, please don't hesitate to reach out to us :) - Lizzie

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Emilie
EmiliePerth, WA
  • 5 reviews
  • 2 likes

An Improvement Noted

published
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Aussie Broadband
Official RepAussie BroadbandSend a private message

Hey Emilie! Thanks very much for your feedback, I'll bring the calling-issue problem to our team and see what we can do for you. Cheers, Lizzie

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Very happy with set-up support

published

I was briefed, step-by-step. I rang with a 'stupid' question and got a very respectful and supportive response. Only problem is Chromecast connection (drop outs?) ... don't have time to pursue.

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Aussie Broadband
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Good provider

published

At first had small issue with fixed wireless. Easy to report. Quick to fix. Lots of follow up. Getting av 50mbps so compared to our 4g before fantastic. As a family we can now all use the internet.

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Aussie Broadband
Official RepAussie BroadbandSend a private message

Love it, Stu. Hope the whole family is enjoying the service :). Thanks for the great review, we really appreciate it. Hope you have a lovely week. Cheers, James.

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Mandy S.
Mandy S.Mid North Coast, NSW
  • 2 reviews

Happy Customer

published

After years of no mobile phone or internet service to finally have both is amazing. Thanks to Aussie Broadband ive finally caught up to the rest of the world. Great service lets me know if there is an outage which is rare and tells me when its fixed usually within the hour. Will def recommend

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Aussie Broadband
Official RepAussie BroadbandSend a private message

Hi Mandy, thanks so much for sharing your experience with us in a review. We really appreciate it. If you see anything that you feel that we could improve, please let us know. Cheers, Mel

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Natalie Cugura
Natalie CuguraGreater Melbourne (Inner), VIC
  • 2 reviews

Very supportive provider

published

Aussie broadband is fantastic. Customer support is great and the service is adequate. I have had no issues with my data and my connection which is great and the customer service is great

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Aussie Broadband
Official RepAussie BroadbandSend a private message

Hi Natalie, thanks so much for your review. We really appreciate it. Have a lovely day. Cheers, Mel

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Justin H.
Justin H.Gippsland, VIC

Cheaper and more reliable than anything else I've had

published

Zero issues with service or connection, mobile data is always fast and reliable, even in rural areas.
I'm getting the exact same plan I was getting with my previous provider, but for only 2/3 of the price. Friendly customer service and amazing response times.
Quick and easy setup, simple instructions, and no faff. Highly reccomend.

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Aussie Broadband
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Brett
Brett
  • 2 reviews

Very happy with the service

published

Overall the service has been very good.
Staff are easy to deal with and friendly.
Set up was easy and the connection has been stable. We have had no issues since joining.

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Aussie Broadband
Official RepAussie BroadbandSend a private message

Fantastic, Brett! We're so glad that everything has been stable and there's been no issues. Thanks so much for your review. We're always striving to provide the best, so if you ever see anything that needs improving, please let us know. Cheers, Mel

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Billyboy
BillyboySouth West, WA
  • 3 reviews
  • 1 like

happy except for international roaming charges

published

Very happy with our mobile service but not happy with $12.00 per 24 hour cost of international roaming. When we with Telstra there was no added cost for roaming just call & text charges.

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Gibson
GibsonSouth East Queensland, QLD
  • 2 reviews

It's good enough

published

The cost is reasonable. The staff are helpful. The only downside is that sometimes it drops out at a night time and I have to manoeuvre my phone into a position aiming at the modem (through my bedroom wall) to pick it back up.

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Aussie Broadband
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Lucy P
Lucy PSouthwest, VIC

Finally! A reliable provider

published

After my experience with Optus and iinet, Aussie Broadband were fast with installation, friendly in all transactions, and yes, more importantly the service is Australia based! My mobile is also with them and it's great to have all of my services together. The connection is reliable and not intermittent. I would wholeheartedly recommend them.

  • Value for Money
  • Customer Service
  • Incentivised Review No
Aussie Broadband
Official RepAussie BroadbandSend a private message

Thanks for the review Lucy, we really appreciate it. It's great to hear that the connection has been reliable and that it's easy to combine different types of services. If you see anything that we can improve, please let us know. Cheers, Mel

Lucy P
Lucy P

Thank you

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Questions & Answers

Karin Hunter
Karin Hunterasked

Do we pay for our modem and is so how much.
What is the connection fee.

1 answer
Aussie Broadband
Official RepAussie BroadbandSend a private message
Karen S.
Karen S.asked

Ilove your broadband. I will not swap phone company. Because l get less data with you. Then Aidi. Cheaper one you give 1Gb but Aidi is 3 GB for same price

1 answer
Aussie Broadband
Official RepAussie BroadbandSend a private message

Hi Karen, thanks for letting us know. Have a great day. Cheers, Mel

Marie
Marieasked

Hi everyone. I moved to Cairns North Queensland and had to change my mobile reluctantly to Telstra as my other provider which I was happy with in Brisbane just couldn't cope up here (lots of dropouts). How does aussie mobile hold up here in the Cairns Queensland? Cheers Marie

1 answer
Aussie Broadband
Official RepAussie BroadbandSend a private message

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