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Aussie Broadband NBN 25 (Standard, Seniors)

Aussie Broadband NBN 25 (Standard, Seniors) Questions & Answers

4.5 from 301 reviews

6 questions from our users

Kate

Kateasked

Standard senior package prices
Do l need to have a landline

1 answer
Aussie Broadband
Official RepAussie Broadband

No, you do not need a landline if you do not want one. Hope that helps. Cheers, Mel

Ian B.

Ian B.asked

Will this include free cabling inside the house, NBN modem and a VOIP service with transported phone number?

2 answers
amcmanus2000
amcmanus2000

Cabling inside the house is up to you. Aussie BB will provide the NBN modem, and telephony service, if required. I use my mobile for all calls so opted to go without a phone number, but I'm sure 'porting your number from your current provider wouldn't be an issue.

Aussie Broadband
Official RepAussie Broadband

Hi Ian,internal cabling will be up to you, but nbn will install a nbn modem (you may be able to negotiate this somewhat) but they do have regulations that they must follow. If it's not placed where you want it, then you'll need to hire a licenced cabler to move it where you want it. We will port your number should you request it and we do provide VoIP plans with the starter plan being $0, but pay for all calls. Our sales team can explain more, and are available on our website's live chat or by calling 1300 880 905. Cheers, Mel

Pam K.

Pam K.asked

Do you have an office in Perth WA. I am 83 and have so much trouble. If you are not in Perth, how does that affect me, if I need help QUICKLY. Thanks PAM

1 answer
Aussie Broadband
Official RepAussie Broadband

Hi Pam, we do not have an office in Perth. We are based in Victoria. Our team are available to assist by calling 1300 880 905 and are happy to help. If you purchase one of our modems then we can remotely assist in any router difficulties. Cheers, Mel

JMcK

JMcKasked

Can I keep my current fixed line phone number - current ADSL provider is EXETEL
Can I keep my email address

1 answer
Aussie Broadband
Official RepAussie Broadband

Hi there, you can certainly keep your fixed line phone number. Your email address will depend on whether it's a portable email address like gmail, or an exetel email address. Some providers let you keep your email address for a small monthly fee (we do) but you'd need to check with exetel to see if they offer that service. I found shifting over to gmail to be a great opportunity to clear out some of the spam mail, if that's any help! cheers, Janet.

astraveb777

astraveb777asked

Our provider for our internet and mobiles is Optus we have had notification from them that the BNB will be with us shortly now if we select Aussie BNB do you contact Optus to cancel or is it up to us . Oh I have mobile plan with them for another 12 months but my husband is free of a contract.

1 answer
Aussie Broadband
Official RepAussie Broadband

Hi astraveb777, It's best that you call Optus to cancel after being connected with us to ensure there are no surprise bills. Our team can help you to port over your husband's mobile as well just give them a call when you're ready on 1300 880 905. Cheers, Mel

Mai

Maiasked

I was wondering if I am in a new developing area and want to connect internet, are you not able to assist to register unrecognised address? On the website of NBN (https://www2.nbnco.com.au/missingaddress), I need to contact the provider and the provider will assist to make it change. That is exactly what TPG processed for me and actually it was ready to connect internet with them. But I reconsidered whether I should use TPG. Maddie advised me that the landlord had to contact NBN and register. I didn't understand why you guys cannot process like TPG. I explained many times but in the end she told me that I could ask TPG to connect Internet. That was a little disappointing. I wanted to use Aussie because of good reviews...

3 answers
Aussie Broadband
Official RepAussie Broadband

Hi Mai, I recommend calling our service delivery team and they can assist you with trying to get your address added.

Mai
Mai

Hi, I already asked about this on the phone and she (who was Maddie) told me you guys cannot process any further at least I have to ask my landlord to register NBN first. Thanks

Aussie Broadband
Official RepAussie Broadband

I've been advised that if TPG processed it, then it should have been in the system already.

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