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Aussie Broadband NBN 25 (Standard, Seniors)

Aussie Broadband NBN 25 (Standard, Seniors) (page 3 of 15)

4.5 from 299 reviews

Reviews

(231)
(40)
(5)
(4)
(19)
  • Value for Money
    4.5 (276)
  • Transparency
    4.6 (236)
  • Customer Service
    4.7 (278)
  • Adequate Speeds Yes (93%) · No (7%)

Reviewer Photos & Videos

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teza

teza

  • 2 reviews

Great broadband service

published

Aussie Broadband delivers what it promises. Great service, great value. They are proactive. Friendly and keep me informed at all times. They deliver what they promise. A rare thing these days!

1 comment
Aussie Broadband
Official RepAussie Broadband
Mal

MalPerth, WA

Perfect customer service.

published

Since we changed to Aussie we have no issues at all with our internet. The customer service is first rate. They are a much better company to deal with than our previous provider, who cost us hours on the phone trying to sort out dropouts.

1 comment
Aussie Broadband
Official RepAussie Broadband
Ed Hughes

Ed HughesGreater Melbourne (Outer), VIC

Great Company

published

Yes, I have had dropouts, but they have been dealt with quickly. The staff are quick to respond and are very knowledgeable and friendly. I look forward to a long relationship with Aussie Broadband.

1 comment
Aussie Broadband
Official RepAussie Broadband

Hi Ed Hughes, thanks so much for your review. We're so glad that we've been able to assist you when needed. We are always looking to improve our customer experience so if you see anything that we can do better, please let us know. Cheers, Mel

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Simon

SimonDarling Downs, QLD

Good, affordable service

published

Speed was close to advertised, with a reliable connection and no drop outs as of yet. Good customer service, with an Australian call centre. Not quite the cheapest ISP on the market but still pretty affordable and good value.

1 comment
Aussie Broadband
Official RepAussie Broadband
Yashar

YasharGreater Melbourne (Inner), VIC

  • 2 reviews

Changing words from customer service desk

published

I called Aussie Broadband JUST to check if they have the option of freezing an account during my long holiday period away from home and the suggested a cancellation option as there is no extra cost involved. They ensured me I can receive the same service upon my return.
When I returned from holiday and called them and asked to reconnect they mentioned the plans are now changed and I have to pay more for less data. If I was told about the possibility of plan changes I would NOT accept what they suggested.
More frustrating is the customer service person being indifferent about the issue and losing a customer.
This is BAD.

1 comment
Aussie Broadband
Official RepAussie Broadband

Hi Yashar, I'm sorry that you have had this frustrating experience. I'll be in touch with you shortly to investigate further. Cheers, Mel

Better than DoDo

published

A couple of dropouts but fixed ok. Enjoy speaking with Aussie speaking call centre for change. The changeover was without incident. I am more than satisfied for an allround good service .

1 comment
Aussie Broadband
Official RepAussie Broadband

Thanks so much owenm28. We are glad to hear that the changeover went without incident and that our team has been great to speak to. Please let them know if you experience more more dropouts. Have a lovely day. Cheers, Mel

Jens

JensChifley 2606, ACT

Very good

published

Very good and this far very reliable NBN. I was hesitant getting NBN after hearing so many bad stories but has been very pleased with Aussie. The speed is twice as good as my old Optus ADSL. Only problem has been that I thought I ordered Voip with my original order but nothing happened so after a week I had to call them up and then wait another week before being connected. And I guess that Aussie has not promoted that they also provide mobile coverage, I had to find out from a friend because I have been locking for a good mobile service for a while to get away from Virgin that have sold out to Optus and insist on a new 24 month contract after I had been with them for over 20 years.

1 comment
Aussie Broadband
Official RepAussie Broadband
ODog

ODogGreater Melbourne (Metropolitan), VIC

  • 2 reviews

The bad stories about NBN proved wrong!

published

My NBN service was up & running in minutes, and has remained up since then. The speed is what I expected and is consistent throughout the day. Customer service is excellent.

1 comment
Aussie Broadband
Official RepAussie Broadband
Shaun C.

Shaun C.Greater Melbourne (Outer), VIC

  • 9 reviews

Fantastic

published

I have had no issues with the connection. No drop outs and speed is always great. Their customer service is second to none. Prices are cheap, I can highly recommended Aussie Broadband to anyone.

1 comment
Aussie Broadband
Official RepAussie Broadband
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Don't get the phone line

published

Really disappointed with service and attitude. While no issues with NBN, blocking international calls to specific countries belongs in last century. Where is your flexibility? Treat customers on their merit not on your algorithms.

1 comment
Aussie Broadband
Official RepAussie Broadband
Don W.

Don W.

  • 2 reviews

Lives up to their good reputation.

published

Good communication, help centre in Australia not overseas. Good pricing as well! I chose them based on reviews on Whirlpool and other similar sites and I'm glad I did! They didn't try to sell me a package I didn't need.

1 comment
Aussie Broadband
Official RepAussie Broadband

Welcome aboard, Don W. Thanks so much for sharing your experience in a review. We really appreciate it. Have a lovely week.
Cheers, Mel

TC97

TC97Melbourne

  • 2 reviews

Excellent Service and Good Performance

published

I cannot fault the customer service offered by Aussie Broadband. The set up was easy and the continued advice and service notifications are informative and timely. Actual speeds achieved are often marginally short of those contracted for in the chosen plan. However, the actual speeds are not significantly lower and are within the variations that appear to be common with those on similar NBN plans offered by other providers.

1 comment
Aussie Broadband
Official RepAussie Broadband
Joe P.

Joe P.

  • 3 reviews

Aussie Broadband connection is the slowest in the industry, charging me for speed they are not providing.

published

AussieBroaddband is not providing the speed which they have been billing me and ripping me off. Slowest speed on the market is what is I am getting less than 10 download/4 upload. Reported the slow speeds and also being overcharged but no resolution or no effort to rectify.

1 comment
Aussie Broadband
Official RepAussie Broadband

I think it is the best I ever had

published

My connection is Very reliable, and I like notification about connections , from the begging I didn’t have any problems with the service and during connection time people were most helpful, thank you

1 comment
Aussie Broadband
Official RepAussie Broadband

Great to hear, Irena! We're happy that your connection has been that great so far. Thank you for taking time to leave a review. We are always striving to do better, so if you see anything that we can improve, please let us know. Cheers, Dani

Fantastic Product

published

Great value for money. Very reliable. Kept informed if there were going to be outages ahead of time. When needing assistance to set up, great phone assistance given to get up and running.

1 comment
Aussie Broadband
Official RepAussie Broadband

Great to hear. Thanks so much for taking time to share your experience with us in a review. We really appreciate it and we're so glad to hear that everything's been very reliable so far. Have a great day. Cheers, Mel

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Emily young

Emily youngNorth-East, TAS

My nbn is awesome makes my day run smooth

published

My service is Very Reliable, I have fast acess at all times, customer service is Great and very Helpful, faults or problems once reported are fixed very fast all round very efficient

1 comment
Aussie Broadband
Official RepAussie Broadband

Great to hear, Emily. Thanks for sharing your experience with us in a review, we really appreciate it. We're so glad that your service has been very reliable. Have a wonderful day. Cheers, Mel

jenny

jennyCentral Highlands and Goldfields, VIC

  • 2 reviews

very satisfied with the service

published

since joining I have enjoyed good service ....even a long drawn out issue with my phone service was handled with patience and courtesy. The final resolution of the issue has resulted in a now reliable phone service

1 comment
Aussie Broadband
Official RepAussie Broadband

We're so glad to hear that we were able to solve your phone service issues. Thanks so much for your review, Jenny, we really appreciate it. If you see anything that we can do to improve, please let us know. Cheers, Mel

Foolish

Foolish

  • 2 reviews
  • Verified customer

Slow, Slow, Slow, They Blame NBN for Everything, but happy for me to pay full price for 3 Mbps

published

Pay for the 25 Mbps, and get less than 3Mbps. Have spend too long on phone with tech service, too much time doing tests, to be told they can't do anything, and NBN won't do anything. But when asked why am I paying for 25Mbps whilst getting way less than advertised, no one has a good answer. But every month the money keeps going out of the account. Very frustrated. Just like all the other NBN providers, they love to take to your money, but any problems arise and they dont have a clue, nor have any way to resolve it.

3 comments
Aussie Broadband
Official RepAussie Broadband
Foolish
Foolish
Aussie Broadband
Official RepAussie Broadband

Good customer service

published

Ours is a FTTN service and we are very long distance from the node. NBN system which is what Aussie Broadband use is not capable of even 25bps. The transition from ADSL to NBN was seamless but achieved nothing in terms of capability.

3 comments
Aussie Broadband
Official RepAussie Broadband

Hi Graham, we do have a speed assurance problem with nbn. Have you been in touch with our team? Cheers, Mel

Graham
Graham

The problem I have is a function of the NBN hardware (FTTN), not a problem of Aussie Broadband's making. I have no problem at all with Aussie Broadband

Aussie Broadband
Official RepAussie Broadband

Lots of drops outs

published

I changed to TPG after frequent drop outs with Aussie Broadband. TPG at double the speed and the same price with no drop outs is a no brainer. I hope others will find my review helpful

1 comment
Aussie Broadband
Official RepAussie Broadband

Hi Michael, we're glad to hear that you now are enjoying the internet and solved your dropout problem. Did you by chance get a new modem with that switch? Cheers, Mel

Page 3 of 15

See all Aussie Broadband reviews

Questions & Answers

Kate

Kateasked

Standard senior package prices
Do l need to have a landline

1 answer
Aussie Broadband
Official RepAussie Broadband

No, you do not need a landline if you do not want one. Hope that helps. Cheers, Mel

Ian B.

Ian B.asked

Will this include free cabling inside the house, NBN modem and a VOIP service with transported phone number?

2 answers
amcmanus2000
amcmanus2000

Cabling inside the house is up to you. Aussie BB will provide the NBN modem, and telephony service, if required. I use my mobile for all calls so opted to go without a phone number, but I'm sure 'porting your number from your current provider wouldn't be an issue.

Aussie Broadband
Official RepAussie Broadband

Hi Ian,internal cabling will be up to you, but nbn will install a nbn modem (you may be able to negotiate this somewhat) but they do have regulations that they must follow. If it's not placed where you want it, then you'll need to hire a licenced cabler to move it where you want it. We will port your number should you request it and we do provide VoIP plans with the starter plan being $0, but pay for all calls. Our sales team can explain more, and are available on our website's live chat or by calling 1300 880 905. Cheers, Mel

Pam K.

Pam K.asked

Do you have an office in Perth WA. I am 83 and have so much trouble. If you are not in Perth, how does that affect me, if I need help QUICKLY. Thanks PAM

1 answer
Aussie Broadband
Official RepAussie Broadband

Hi Pam, we do not have an office in Perth. We are based in Victoria. Our team are available to assist by calling 1300 880 905 and are happy to help. If you purchase one of our modems then we can remotely assist in any router difficulties. Cheers, Mel

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