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Aussie CPAP

Aussie CPAP

4.5 from 90 reviews

See the Best Health Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
71
4 star
8
3 star
0
2 star
3
1 star
8

anggie72

anggie72South East Queensland, QLD

Honest Review

published
Shipping
Return Claim MadeNo

HIGHLY APPROVE AUSSIE CPAP!

published
Shipping
Return Claim MadeNo

Z. Hues

Z. HuesIllawarra, NSW

many thanks

published

I wish to thank you for allowing me the $100 discount I thought

That had foolishly wasted by not typing in the correct code properly. My machine and mask

Package should be arriving soon and I am looking forward to receiving it and starting to use them. My present machine seems to be on its last legs after years of faithful service,so it will be a

Pleasant experience for me to have a much younger and better machine and mask to treat my

Sleep Apnoea.

once again,many thanks!!

Product Quality
Shipping
Return Claim MadeNo
Angela and Derek

Angela and DerekBargara

  • 3 reviews

Aussie's beware!!!!

published

Don't be fooled by the company name: Aussie CPAP.
You would think a five-year warranty was fabulous, but as it is an American machine, local ResMed dealers will not confirm any faults. Nor does the warranty cover the cost of returning to the Australian address. Even more importantly, the warranty does not cover arrangements for a loan machine while waiting for the replacement to arrive, which is up to three weeks. So that is another cost to consider. The price may seem excellent value for money, but please be aware of the pitfalls of buying a CPAP from a non-Australian company.

Product Quality

vicky and col

vicky and colMetropolitan Adelaide, SA

Very satisfied CPAP customer

published

I was doubtful to buy my machine first but I am very impressed with how they assisted me with my queries and mostly the delivery time. I got my machine in a week after I placed my order. It was a very good deal. I got my machine and mask from them and I was able to save $600!

Product Quality
Shipping
Return Claim MadeNo

commendable supplier

published

Aussie CPAP is the best! I have referred my wife to them who also got a new CPAP machine for less than what our technician is offering us! Great staff too who patiently answers all our questions. Highly recommended

Product Quality
Shipping
Return Claim MadeNo

Aussie CPAP

published

I bought after being told there were no customs taxes. I was charged $105AUD before they would release the product after a week. It shipped fast to Sydney but was not delivered for almost 2 weeks. They did refund the customs charge immediately. They said this had not happened before. Customs informed me that products over $1000 attract fees. The product is excellent. It was by far the cheapest in Australia, but time delay and fees may be a factor to consider when choosing this company. Still, even though it was delayed, the cost was much cheaper. Overall I am satisfied.

Product Quality
Return Claim MadeNo

Patrick L.

Patrick L.Perth, WA

Perfect service

published

Store was easy to find. Joondalup. The help with the products was great. 5 Star. I was shown how to make the most of how to use my machine. Alan was a great help.

Return Claim MadeNo

Not an Aussie company

published

Bought from here believing it was an Australian company. Bank statement shows money went to Singapore, delivery email says being shipped from Las Vagas. 1 week, not even in Aus yet. Don't order from here if you need this in a timely manner.

Return Claim MadeNo
Gerry W.

Gerry W.Perth, WA

great service

published

Great help. Best deal I have been able to find anywhere, thanks. Speedy delivery and carefully packed. No hassle from placing my order to receiving the device and I am now very satisfied using the machine.

Product Quality
Shipping
Return Claim MadeNo

poms72

poms72Western District, VIC

recommended!

published

My friend recommended this supplier. I bought my machine Resmed Autoset from them and it was amazing!
Fast delivery, friendly agent on the phone and low price with a discount for the mask I took with the machine!
I highly recommend them to everyone who needs CPAP in Australia!

Shipping
Return Claim MadeNo

Lot

LotSydney, NSW

great customer service

published

Their agent return to my call last March about my inquiry for a CPAP machine. I have been shopping for a really good price and most that I have found online are very expensive! after answering all my questions, the lady on the phone helped me processed the order and I got my machine in a week and I was extremely happy with the service and fast delivery. No problems since then.

Shipping
Return Claim MadeNo

jimcelapi

jimcelapiSouthwest, VIC

best cpap supplier

published

I had a delivery issue with DHL but they were able to fixed it for me and I got my machine after a week I submitted my order. I was hesitant to order at first because they sound too good to be true but they proved to me that they are a real supplier and has the best price to offer. If you are looking for the lowest price for a CPAP machine go to their website.Thank you Aussie CPAP

Return Claim MadeNo

Rcollins

RcollinsSouth East Queensland, QLD

100% Happy Client

published

I purhcased my machine from Aussie CPAP on the 20th of May and everything was delivered to me as promised. Cheapest price online and I got no issues ever since I started using my machine. Highly recommended to customers like me who needs a new CPAP device!

Shipping
Return Claim MadeNo

Rip off

published

Took my money and I never received the product - I am currently in touch with consumer affairs to get a refund. Absolute rip off. They dont answer phone calls nor emails

Shipping
Return Claim MadeYes

Many thanks!

published

I bought my machine 2 years ago and I had a problem with it recently, there was an error about the heating system so I contacted them. Good thing the machine has warrenty and I am satisfied with how the company handle their warrenty process. I was worried that I might need to send it to the US but they only instructed me to send it to a postal address here. Sure it takes some time but I didnt mind. Now I got a new machine because of their Replacement Warrent.

Return Claim MadeNo

5 star for this supplier

published

It was a smooth transaction. The seller answered all my queries from chat to email and phone. They were very clear witth the terms and the promotion. I bought my machine for $1400 then got a discount with the mask too. I received the machine on time and it's perfect and brand new. No complaints and one happy customer heree!

Return Claim MadeNo

MICHELLE BOWEN

MICHELLE BOWENSouth East Queensland, QLD

100% Happy Customer

published

Great help and best customer service. All my questions were answered promptly. I bought my Philips for half the price that the clinic is offering. And I got a discount for a mask too. Best deal I have been able to find anywhere, though I hope they had offered me 2 masks for free but it was still a great deal so thank you!!! :d

Product Quality
Return Claim MadeNo

Demi Z.

Demi Z.campsie

  • Verified customer

I love my machine!!

published

Very professional and prompt delivery. I made a good choice in buying my CPAP machine from Aussie CPAP. Their price for the Resmed Airsense 10 is the best deal I found online!


  • Verified customer

Thanks for the complete package!

published

Thank you Aussie CPAP, I got my machine last Christmas and they were offering the Resmed Airsense 10 for only $1500. Not only that, I got the mask for free and extra pack of filters! Bonus part, the machine includes the 5 Year Warranty without me having to pay extra for an extended warranty.

Product Quality
Return Claim MadeNo

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Questions & Answers

Donna

Donnaasked

Does anyone have the resmed for women? Just wondering what it’s like

1 answer

Yes but apparently no different from other resmed machine, just a different colour :) Have you seen my review above?


Jason Zhou

Jason Zhouasked

do you provide Australia invoice as I can claim some money from private health fund. Can you please send me the template of invoice for sending Australia customer. Thak you!

No answers

Colin52

Colin52asked

I find it very odd with all the above reviews. All stating buy here or there but no one doing an actual review of the product.

I'll be buying one for myself soon.

All I want to know is how it works as of late my breathing stopped a few times and has me a bit worried. I wake up with my heart pounding which is how the body gets one to wake itself up.

I'll be sitting up in a chair tonight hoping that position doesn't stop my heart.

I get to see a specialist in about 6 weeks. Thought I'd rent one first to see if it does the job. Hate to pay $1500 or so then find out its not for me.

So I take it the unit some how avoids one not breathing by some how forcing air through which alone worries me a bit.

4 answers
TassieRaider
TassieRaider

Hi Colin52, the air is not forcefully pushed through, but it can be a bit disconcerting at first. I recommend the Auto version rather than the fixed pressure version as the auto can detect when you are falling asleep and adjusts the 'ramp' time accordingly. The 'ramp' time is the time it takes for the machine to get to the pressure you need. fixed pressure machines have a user set ramp time which is combersome and takes alot of trial and error. I suggest doing a sleep study with a specialist before you go to the expense of buying the machine.

Cliffy34
Cliffy34

If you havent done so already, ask your GP for a referral to Sleep Clinic for a Medicare bulk billed sleep test. You will be able to see better after the trial whether a machine is needed.

Colin52
Colin52

I wish I had done the trial first. I made a mistake there. I decided to buy it. HBF refunded $720 of the $1650. Mask was another $259. My sleep specialists gave me what settings it had to be set at but Perth CPAP didn't set it up that way and set it for all the max settings. They had the air set at 16 which was coming through to fast and I struggled with it. The humidifier was at the max and water pumped into my lungs. Not used it since. Had a terrible coughing fit and nearly blacked out. Think there is something wrong with my unit. I notice the courier man dropped it from his shoulder to the ground quite hard so it wouldn't surprise me if its been damaged in freight too. I did get the autosense unit in the resmed10 version. There is an app for ones mobile where it can change the settings on that too. There really should be some very basic instructions on a large card or something.


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