Fantastic products and service
Bought two items, one on each occasion. Quick delivery and quick service. Most businesses will COVID excuses for delays in delivery but not these guys. Checked out a few other places but they had the best prices.
Extremely poor customer service following nil arrival of items ordered.
Ordered a power rack and 2 x 2.5kg plates on the 09/05, with the website stating pre order for the 15th. A week following that date I sent an email requesting an update which received no response, I then managed to get through to a staff member via phone call. All she could tell me was a week delay with shipment of my items (at this point their website was still stated IN STOCK). 2 weeks passed, still no items delivered and no updates from their end. Took another few attempts to call and get in touch with the same woman on the 01/06 (Elizabeth ...was her name I believe), in which I was given zero apology or explanation to where the items even were. Like other companies during this pandemic, Aussie fitness have taken complete advantage of panic buying and taken money off people through their website with goods not even being close to available for dispatch. Trying to support a local sunny coast company and I was met with pathetic customer service and professionalism. Would not recommend, judging by previous reviews (from upwards of 2 years ago), this lot have stuffed people around regularly.
Asked to cancel a pre order I made and all they said was they'll transfer it to accounts, did not hear anything back. Checked in 2 weeks later to find out it was refunded. Haven't received anything from them.. Spoke to Afterpay cause it says I still need to make another payment but was suppose to be cancelled? Talked to Afterpay and they haven't had any notification of a refund from them. Still waiting for them to reply to my message since its impossible to reach them by phone.
Update: My matter was finally resolved after being told to email someone over the weekend. Their communication needs to be a bit better between each other but I suspect having an overflow of customers could've interrupted that a bit.
Do not use this company! Stay away!
Do not use this company!! completely unreliable and disappointing! Definitely not recommended. The manager here is a liar and ignores customers after you have purchased their items and will not return emails calls and phone calls. He is completely ignorant when it comes to customers needs! If i could rate this company for a zero i would.
This disgusting company will ignore customers after they have received your money. After purchasing 30 kilo dumbbells online i needed a refund as they were too heavy and i was unable to use them. I asked to sp...eak to someone regarding my item as i had made a mistake. It took them a while for someone to get back to me and a staff member informed me that my item was not sent out and i could definitely get a refund and i was told too speak to the manager [name removed] so he could help me. [name removed then told me he would call me back after hours and he never did. WEEKS AND WEEKS of emails, calls etc i was completely ignored and disregarded and he never returned any of my messages. This company does not care about their customers needs and they're liars. This company is completely unreliable and i will surely never be using them again! Do not waste your time and money on this unreliable and disappointing company!
I ordered a 20 kg barbell weight set from this company using Amazon. Not only was it missing a plate but the clips are impossible to get onto the bar. Neither me nor my partner are able to get them on and so the product is unusable. I have tried to contact the company and they have not responded other than saying I need to send it back to them. Due to the weight of the item it will cost far more than the item is worth to ship it back to them . They are not even trying to resolve the problem.
Do yourself a favor and do not buy from this company. I believed I was buying from Amazon who is known for good customer experience but made a huge mistake.
Fast and reliable every time.
I made my first purchase with Aussie Fitness 3 years ago when I was setting up my training studio. Their range of products means I have been able to order almost everything from them. I have found their communication to be excellent and the quality of the equipment excellent. They seem to have new products arriving all the time which is great to keep adding variety for my clients. Delivery has always been fast and the delivery cost is reasonable. I would recommend this company.
Stay away - just order from Amazon
Would never shop here again. I ordered a folding mat (no issues with that), some weights and a 'door gym' pullup bar. The weights/dumbell pieces came all thrown in a box with no wrapping, so they're all marked and bashed about. Still functional but I expected better. The 'door gym' pullup bar it turns out doesn't fit if you have walls/doorways over a certain thickness. This is not stated anywhere on the website - I checked the measurements that were provided and they were all fine, but the company neglects to include any commentary about max th...ickness. When I got in touch to request a refund or exchange, the customer service person was obviously assuming I was just an idiot and couldn't mount the bar. Many photos later he finally understood, but I was told I would have to pay return shipping myself and they would only process my refund if the item was 'as received', so it could be resold. Needless to say by the time I assembled it etc it was no longer 'as new' - the foam padding is useless and ripped the first time it touched the door, the cap of a bolt flew off and the screws mark the black paint when you tighten them. So I'm left $70 out of pocket with an unusable item. Zero care-factor from the company and zero recognition of the fact that they failed to specify this only works with doors up to a certain thickness. They just kept saying "we've never had a problem before" - as if I must therefore be making it up. People, do yourselves a favour and shop at Amazon - you wouldn't have this experience with them.
- Online store
Best company I've dealt with.
Have made a number of orders online over the last 12 months. Pricing is on point and range is extensive. The orders I've made have been delivered on time and in good order. Highly recommend.
Item Arrived in Damaged packaging with parts falling out
I ordered my husband a power tower for Christmas around about the 20/12/18 from Aussie Fitness. We paid for the item plus shipping costs and as I ordered so close to Christmas I wasn't expecting it in December. It rocked up January 8th and it wasn't how late it came that was the issue- It was the state of the package.
The entire box was falling apart, misshapen and as the courier was putting it into my driveway, pieces of the power tower were falling out onto the ground. The courier said He himself had taped it up at the depot as it was poorly...
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