I ordered a 20 kg barbell weight set from this company using Amazon. Not only was it missing a plate but the clips are impossible to get onto the bar. Neither me nor my partner are able to get them on and so the product is unusable. I have tried to contact the company and they have not responded other than saying I need to send it back to them. Due to the weight of the item it will cost far more than the item is worth to ship it back to them . They are not even trying to resolve the problem.
Do yourself a favor and do not buy from this company. I believed I was buying from Amazon who is known for good customer experience but made a huge mistake.
Fast and reliable every time.
I made my first purchase with Aussie Fitness 3 years ago when I was setting up my training studio. Their range of products means I have been able to order almost everything from them. I have found their communication to be excellent and the quality of the equipment excellent. They seem to have new products arriving all the time which is great to keep adding variety for my clients. Delivery has always been fast and the delivery cost is reasonable. I would recommend this company.
Stay away - just order from Amazon
Would never shop here again. I ordered a folding mat (no issues with that), some weights and a 'door gym' pullup bar. The weights/dumbell pieces came all thrown in a box with no wrapping, so they're all marked and bashed about. Still functional but I expected better. The 'door gym' pullup bar it turns out doesn't fit if you have walls/doorways over a certain thickness. This is not stated anywhere on the website - I checked the measurements that were provided and they were all fine, but the company neglects to include any commentary about max th...ickness. When I got in touch to request a refund or exchange, the customer service person was obviously assuming I was just an idiot and couldn't mount the bar. Many photos later he finally understood, but I was told I would have to pay return shipping myself and they would only process my refund if the item was 'as received', so it could be resold. Needless to say by the time I assembled it etc it was no longer 'as new' - the foam padding is useless and ripped the first time it touched the door, the cap of a bolt flew off and the screws mark the black paint when you tighten them. So I'm left $70 out of pocket with an unusable item. Zero care-factor from the company and zero recognition of the fact that they failed to specify this only works with doors up to a certain thickness. They just kept saying "we've never had a problem before" - as if I must therefore be making it up. People, do yourselves a favour and shop at Amazon - you wouldn't have this experience with them.
- Verified customer
Best company I've dealt with.
Have made a number of orders online over the last 12 months. Pricing is on point and range is extensive. The orders I've made have been delivered on time and in good order. Highly recommend.
Item Arrived in Damaged packaging with parts falling out
I ordered my husband a power tower for Christmas around about the 20/12/18 from Aussie Fitness. We paid for the item plus shipping costs and as I ordered so close to Christmas I wasn't expecting it in December. It rocked up January 8th and it wasn't how late it came that was the issue- It was the state of the package.
The entire box was falling apart, misshapen and as the courier was putting it into my driveway, pieces of the power tower were falling out onto the ground. The courier said He himself had taped it up at the depot as it was poorly...
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