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Aussie Home Loans
4.8 from 4,233 reviews · View Statistics
Listing monitored by Aussie

Pros

Communicative, friendly team
Offers good deals on loans
Quickly processes applications

Reviews

4.9
97 reviews
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Steve F.
Steve F.South East Queensland, QLD

Aussie Robina mortgage

published

Aussie Robina with Lena and Allan and staff were brilliant! They helped us every step of the way and we’re always happy and cheerful to help.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Loan TypeVariable Rate
  • Loan Start DateAugust 2022
  • Loan used forRenovation
Aussie
Customer Service S.AussieSend a private message
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The reviewer stated that an incentive was offered for this review

Julie Chengo - Aussie Cessnock *****

published

We found the service from Julie and team fantastic. They were knowledgeable, efficient and kept us up to date through out the whole process. They found the best home loan for my family's needs, ensured we were comfortable proceeding at every stage of the process - and never pressured us to make decisions.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Loan TypeVariable Rate
  • Loan used forRenovation
Aussie
Customer Service S.AussieSend a private message
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The reviewer stated that an incentive was offered for this review

luke
lukeThe Mallee, VIC

It’s easy

published

Easy, quick and received some cash back from the bank

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Loan TypeVariable Rate
  • Loan used forRenovation
Aussie
Customer Service S.AussieSend a private message
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The reviewer stated that an incentive was offered for this review

Efficient & Professional

published

Samer Demerdash was professional & efficient through-out the process. A good communicator & our approval was received within a short time frame. Thank you Samer!

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Loan TypeVariable Rate
  • Loan used forRenovation
Aussie
Customer Service S.AussieSend a private message
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The reviewer stated that an incentive was offered for this review

Home Loans

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Kathy
KathyCentral, TAS

Fast and reliable with great advice given

published

Fast service. Regular updates. Friendly staff. Great solution with best product for my needs.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateJuly 2022
  • Loan used forRenovation
Aussie
Customer Service S.AussieSend a private message
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Great service!

published

Whitlam Malkoun is a terrific representative for Aussie as is Toni Baker and they would be the reason I would come back. I have recommended Whitlam on a few occasions and he is always very accommodating.

  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forRenovation
Aussie
Customer Service S.AussieSend a private message
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Luke R.
Luke R.South East Queensland, QLD

Fast and seamless

published

The process and service from Aussie was fantastic. Signing the paperwork was easy and Shane kept us informed at each step of the way. There was no hard sell and I am happy that the product that we have suits out needs.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateJune 2022
  • Loan used forRenovation
Aussie
Customer Service S.AussieSend a private message
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Amazing, knowledgeable, personalised service

published

Jase at Aussie Mildura has been amazing to deal with. Very personal, hands on, professional and so very knowledgeable. Even has helped us out with a couple of questions recently, well after contract completion. Extremely helpful, can't recommend enough.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeSplit
  • Loan used forRenovation
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Michael
MichaelSouth East Queensland, QLD

Nothing is ever a problem for our broker

published

Customer service with our broker. Lina Jones, as always, was exceptionally good.
Everything was explained and the paperwork ease of completing keeps getting better and easier.
The link to bank accounts for upload of information is such a great thing.
The rate of time for approval was very reasonable.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeSplit
  • Loan used forRenovation
Aussie
Customer Service S.AussieSend a private message
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Home Loans

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Tami
Tami
  • 3 reviews
  • 1 like

Aussie have been amazing in every way!

published

The broker I had was extremely knowledgeable and took all the stress out of it. There was no hidden costs and everything was explained. I managed to even get a 1.99% rate.

  • Transparency
  • Customer Service
  • Application Process
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan Start DateMay 2021
  • Loan used forRenovation
Aussie
Customer Service S.AussieSend a private message
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Rowan A.
Rowan A.South East Queensland, QLD
  • 2 reviews
  • 1 like

Aussie Kawana are amazing!

published

Chris Cloete, and his wife Charmaine (Aussie Kawana), are both attentive, prompt, professional and knowledgeable. They go out of their way to do things, without prompting, like chase up better rates on our home loan. This experience has greatly increased the likelihood that I would recommend Aussie.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeSplit
  • Loan used forRenovation
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Quick and Easy

published

We have used Aussie twice now for our home loan and both times have been easy! Our recent broker Oscar was amazing! He has great communication, organised everything and made it the most pain free experience.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forRenovation
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Home Loans

Find out how Aussie Home Loans compares to other Home Loans

Know better, choose better.

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Jaclyn
JaclynSouth East Queensland, QLD
  • 2 reviews

Great client care

published

Thorough service each and every time. Saved us a lot of money by remortging our current loan. Very happy with the outcome and the service. Was given sound advice for us to make and informed decision.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Loan TypeVariable Rate
  • Loan used forRenovation
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Josh
JoshLaunceston, TAS

Good customer service

published

Aussie home loans are very willing to help and in a timely matter. They are willing to help at any time with any need or inquiry. Would highly recommend to any one.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forRenovation
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!

The type of loan service everyone should consider

published

Customer service has been exceptional not just good and our daughters (x2) have all benefited by timely advice and loan upgrades. Strongly recommended to our friends and family on many occasions.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateFebruary 2022
  • Loan used forRenovation
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 4

Questions & Answers

Rufus
Rufusasked

I've just pressed the stats button at the top and it's probably good that I did. Does it seem weird that over 10 years the rating was constantly 2 out of 5 and then magically over a month or two there are 500 5 star ratings pushing the rating to 4 out of 5? This is also during coronavirus when things would have shut down quite a bit.

3 answers
Aussie
Customer Service S.AussieSend a private message
bzerk86
bzerk86

I didn't even know Aussie was on Product reviews until they told me they were. Unfortunately people are more willing to share negative feedback than positive.

Jayden T
Jayden T
jabhar
jabharasked

hello im a 6 years full time mechanic in townsville just wanna ask cause i wanna buy a house a second hand houseworth 290 000 but i dont have a deposit money anyone can help me thnk you so much its my firsttimw buhong a house really appreciatewho can help me thank you so much

3 answers
Aussie
Customer Service S.AussieSend a private message
MumOpines
MumOpines

No. Wrong answer. The gentleman has no deposit. No one does over 100% loans and it would be over 100% as he’d has no funds and would be needing stamp duty. Not good to give false hope

Aussie
Customer Service S.AussieSend a private message
Paul
Paulasked

I been reading the reviews. Is it me or is Aussie always like this?
So far we have been going since late January. It is now the 17th March. So far apologies for power outage, being unwell and asked to resign documents because LVR was written twice the amount it should be. Lack of phone calls and one application sent last week. Was told my wife credit score was only in the 500’s but no defaults whatsoever. My wife has always had exceptional credit and gets offered credit consistently.
Has anyone else had these problems or can you advise me as I’m getting cold feet very quickly and I’m getting nowhere?
Also can you suggest another company?

1 answer
Zeb
Zeb

I'm having a similar experience. They're no help.

See all Aussie Home Loans questions

Get an answer from our members and Aussie representatives

Details · 

About Aussie Home Loans

Operating since 1992, Aussie is a mortgage broker service that has over 240 stores across the country.

They offer the following services:

  • Loans for those buying their first home
  • Loans for those buying their next home
  • Those who want to refinance their home loan
  • Loans for investment properties
  • Finance options for vehicles
  • Business loans

Aussie uses a unique comparison software to compare thousands of home loans from over 20 different lenders.

All brokers at Aussie are accredited by the Mortgage & Finance Association of Australia. They can help calculate your borrowing power and assist you through the home loan application and settlement process.

Points of praise:

  • Most reviewers found that the customer service they received at Aussie Home Loans was exceptional. They described a communicative, friendly team who kept them informed at every step of the loan process and showed genuine interest in their needs and concerns.
  • They were also satisfied with the rate they received for their loan. Some customers mentioned that they were lower than what they had been previously offered by other brokers.
  • Reviewers appreciated that their application was processed quickly, with some saying they received approval in as little as two days.
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Extra Information

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