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Aussie Home Loans
4.8 from 4,181 reviews · View Statistics
Listing monitored by Aussie

Pros

Communicative, friendly team
Offers good deals on loans
Quickly processes applications

Reviews

4.9
810 reviews
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Reviewer Photos & Videos

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Gail
GailCentral Coast NSW
  • 2 reviews

A great broker who makes the whole process easy and stress free!

published

Rodney has helped me with my mortgage twice and both times has been very informative and efficient. He explained each step clearly, and was always happy to answer any of my questions.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forRefinancing
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raelene templeman
raelene templemanGreater Melbourne (Inner), VIC
  • 3 reviews
  • 2 likes

Aussie is a life saver

published

Commonwealth bank wouldnt lower my interest rate which is now 4.35. Saroj at Aussie found a cheaper interest rate at 2.79.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateAugust 2022
  • Loan used forRefinancing
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Loren
LorenGreater Melbourne (Outer), VIC

Valerie was amazing! She is honest, thorough and so easy to deal with. We would highly recommend her

published

Very satisfied with the rate we recieved for our home loan, and super easy process to refinance

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateJuly 2022
  • Loan used forRefinancing
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Broker was fantastic

published

Happy with the service and loan. Our broker was very helpful

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Loan TypeVariable Rate
  • Loan used forRefinancing
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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Bev Etherington
Bev EtheringtonMelbourne
  • 3 reviews

Great experience as always

published

Berwick Customer service was exceptional. No I didn’t experience any extra costs while on this loan. 5 stars very satisfied.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateJuly 2022
  • Loan used forRefinancing
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Tracey Batterham
Tracey BatterhamSouth East Queensland, QLD

Perfect outcome, every time!

published

The customer service was targeted to make the most of our home loans.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Loan TypeVariable Rate
  • Loan Start DateJuly 2022
  • Loan used forRefinancing
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Vetri
VetriMelbourne
  • 2 reviews

Aussie Home Loans- Hassle Free!

published

Aussie has made my loan refinancing easier and hassle free not once but twice. My loan refinancing process started with just one email to Ana and she looks after me towards the settlement. I wont hesitate to recommend Ana and Aussie loan to my colleagues or family for the loans if required. Thank you again Ana and Aussie for your help. I will be coming back once i m ready for the third time, this will be for my investment property purchase soon.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateJuly 2022
  • Loan used forRefinancing
Similar opinion? Write a review on ProductReview.com.au!

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CodyC
CodyCGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Aussie Homeloans outstanding

published

Outstanding service, gave me the options and let me make the decision. Rates and options better then my current lender

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateJuly 2022
  • Loan used forRefinancing
Similar opinion? Write a review on ProductReview.com.au!
Dave M
Dave MMetropolitan Adelaide, SA

Aussie Home Loans

published

have used Aussie for years and our broker Conrad Williamson has always looked after us, been there when we have need him, he even hobbled in to see us on a walking frame after just getting out of hospital after his motorcycle accident, wouldn't go or use anyone else, unless Conrad goes somewhere else

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forRefinancing
Similar opinion? Write a review on ProductReview.com.au!
Home Loans

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Megan
MeganWagga Wagga
  • 2 reviews

Amazing staff makes the process easy!

published

The staff were amazing. They made my refinancing so easy, stepped me through the whole process and answered all of my questions. They were so patient and helpful.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Loan TypeVariable Rate
  • Loan used forRefinancing
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Professional service from the start to the end

published

The broker I dealt with is super professional, guiding me through the process in a efficient and effective manner. I'm extremely happy with the process.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forRefinancing
Aussie
Customer Service S.AussieSend a private message
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Excellent service

published

Very professional and friendly staff. They kept me informed at every step and went beyond the call on duty by coming home to get papers signed as I could not make it.

  • Incentivised Review No
  • Loan used forRefinancing
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Home Loans

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Excellence

published

Chris and the team at Aussie are always professional, prompt, kind and work with integrity.

  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forRefinancing
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Excellent service

published

Stephen Engstrom is very approachable and explained the process in laypersons language

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateJuly 2022
  • Loan used forRefinancing
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Damien
Damien
  • 2 reviews

Very professional and easy to deal with

published

Our broker (Theo) was very friendly and very professional. He handled everything and made it so easy to re-finance. Have done so a couple a times times, and will be doing so again in the near future. Highly recommend.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forRefinancing
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 10

Questions & Answers

Rufus
Rufusasked

I've just pressed the stats button at the top and it's probably good that I did. Does it seem weird that over 10 years the rating was constantly 2 out of 5 and then magically over a month or two there are 500 5 star ratings pushing the rating to 4 out of 5? This is also during coronavirus when things would have shut down quite a bit.

3 answers
Aussie
Customer Service S.AussieSend a private message
bzerk86
bzerk86

I didn't even know Aussie was on Product reviews until they told me they were. Unfortunately people are more willing to share negative feedback than positive.

Jayden T
Jayden T
jabhar
jabharasked

hello im a 6 years full time mechanic in townsville just wanna ask cause i wanna buy a house a second hand houseworth 290 000 but i dont have a deposit money anyone can help me thnk you so much its my firsttimw buhong a house really appreciatewho can help me thank you so much

3 answers
Aussie
Customer Service S.AussieSend a private message
MumOpines
MumOpines

No. Wrong answer. The gentleman has no deposit. No one does over 100% loans and it would be over 100% as he’d has no funds and would be needing stamp duty. Not good to give false hope

Aussie
Customer Service S.AussieSend a private message
Paul
Paulasked

I been reading the reviews. Is it me or is Aussie always like this?
So far we have been going since late January. It is now the 17th March. So far apologies for power outage, being unwell and asked to resign documents because LVR was written twice the amount it should be. Lack of phone calls and one application sent last week. Was told my wife credit score was only in the 500’s but no defaults whatsoever. My wife has always had exceptional credit and gets offered credit consistently.
Has anyone else had these problems or can you advise me as I’m getting cold feet very quickly and I’m getting nowhere?
Also can you suggest another company?

1 answer
Zeb
Zeb

I'm having a similar experience. They're no help.

See all Aussie Home Loans questions

Get an answer from our members and Aussie representatives

Details

About Aussie Home Loans

Operating since 1992, Aussie is a mortgage broker service that has over 240 stores across the country.

They offer the following services:

  • Loans for those buying their first home
  • Loans for those buying their next home
  • Those who want to refinance their home loan
  • Loans for investment properties
  • Finance options for vehicles
  • Business loans

Aussie uses a unique comparison software to compare thousands of home loans from over 20 different lenders.

All brokers at Aussie are accredited by the Mortgage & Finance Association of Australia. They can help calculate your borrowing power and assist you through the home loan application and settlement process.

Points of praise:

  • Most reviewers found that the customer service they received at Aussie Home Loans was exceptional. They described a communicative, friendly team who kept them informed at every step of the loan process and showed genuine interest in their needs and concerns.
  • They were also satisfied with the rate they received for their loan. Some customers mentioned that they were lower than what they had been previously offered by other brokers.
  • Reviewers appreciated that their application was processed quickly, with some saying they received approval in as little as two days.
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