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Aussie Home Loans
4.8 from 4,233 reviews · View Statistics
Listing monitored by Aussie

Pros

Communicative, friendly team
Offers good deals on loans
Quickly processes applications

Reviews

4.9
556 reviews
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Reviewer Photos & Videos

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Ryan M.
Ryan M.Murrumbidgee Region, NSW

Great Mortgage Brokers

published

Our mortgage broker was great and very prompt with any of our enquires.I believe we got a very good deal by using Aussie.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forSecond Home
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Fran & C.
Fran & C.Sydney, NSW

Aussie Broker was very knowledgeable

published

The professionalism and knowledge about the whole home loan purchase process was really appreciated. Received fantastic service from our Aussie broker which took the stress out of buying our home.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateAugust 2021
  • Loan used forSecond Home
Aussie
Customer Service S.AussieSend a private message
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Jared M.
Jared M.South East Queensland, QLD
  • 3 reviews

Home loans are hard. Aussie makes it easy.

published

The loan selection process and settlement support was great. I was able to find a loan that was compatible with my specific financial situation at the time while still offering a fair rate

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeSplit
  • Loan Start DateAugust 2022
  • Loan used forSecond Home
Aussie
Customer Service S.AussieSend a private message
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Fantastic ongoing service.

published

Greg Davis offers us fantastic service, he always tries to help us get the best interest rates and is always happy to check on our loans to see if there is something better our there for us.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Loan TypeSplit
  • Loan used forSecond Home
Aussie
Customer Service S.AussieSend a private message
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The reviewer stated that an incentive was offered for this review

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Going above and beyond expectations

published

I felt that the broker Rhiannon was really invested in finding the most suitable home loan for me. I truly appreciated the time she put in to make sure it happened

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forSecond Home
Aussie
Customer Service S.AussieSend a private message
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Saved time and effort

published

Aussie took the stress and worry out of the process by doing the hard work and giving me options.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateAugust 2021
  • Loan used forSecond Home
Aussie
Customer Service S.AussieSend a private message
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The Bennetts
The BennettsSydney Surrounds, NSW

I’d invite them for Christmas

published

They knew me and gave me a no nonsense plan to achieving my goal. They worked hard and went beyond my expectations. It wasn’t just an “office hours” service. They would ring in the evening and on weekends to enable us to secure our property.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateAugust 2019
  • Loan used forSecond Home
Aussie
Customer Service S.AussieSend a private message
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Zahir Ali Q.
Zahir Ali Q.Greater Melbourne (Inner), VIC
  • 4 reviews

Customer Services - 5 stars

published

Amazing customer service and guidelines provided on each and every step.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Loan TypeSplit
  • Loan used forSecond Home
Aussie
Customer Service S.AussieSend a private message
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The reviewer stated that an incentive was offered for this review

Mel
MelEyre Peninsula, SA

5 star service, 5 star outcome

published

So easy to work with, great communication and a great result. Couldn't ask for a smoother transition to getting my new home. I don't give full marks to anyone but the service I received was 5 stars all-round. Thank you so much

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forSecond Home
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!
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Tracey S
Tracey S
  • 2 reviews
  • 2 likes

Very happy with the service

published

Ignatius and his team at Aussie were a pleasure to deal with. Always returned phone calls and emails promptly, good communication. Very happy with their service.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeSplit
  • Loan used forSecond Home
Aussie
Customer Service S.AussieSend a private message
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Amar
Amar
  • 2 reviews

Ease of full process

published

Requirements met solution at Aussie Home Loans.
Excellent customer service and advise.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forSecond Home
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Aussie Home loan Top Broker

published

Customer Service and great Advise lead me to already telling a friend to go through him and they are talking. My friend is experiencing his caring and efficient service as well.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateJuly 2022
  • Loan used forSecond Home
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Home Loans

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Mik
MikSouth East Queensland, QLD

Excellent service

published

We have a smooth and seamless experience and got exactly what we were after. Would highly recommend. There were no unexpected costs or hidden elements, it was a very transparent transaction and we felt looked after from beginning to end.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeFixed Rate
  • Loan used forSecond Home
Aussie
Customer Service S.AussieSend a private message
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Mark
MarkCanberra 2600, ACT

great communication

published

MY customer service experience with this company was great.
Im very satisfied with the rate I received for this loan

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forSecond Home
Aussie
Customer Service S.AussieSend a private message
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Lorraine
LorraineCanberra Central 2601, ACT

The best of the best!

published

My experience with this company was amazing. My Broker, Naume instilled confidence in me from the beginning and was diligent and always available to answer any questions. He made the process was seamless and it all happened so quickly.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateJuly 2022
  • Loan used forSecond Home
Aussie
Customer Service S.AussieSend a private message
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Questions & Answers

Rufus
Rufusasked

I've just pressed the stats button at the top and it's probably good that I did. Does it seem weird that over 10 years the rating was constantly 2 out of 5 and then magically over a month or two there are 500 5 star ratings pushing the rating to 4 out of 5? This is also during coronavirus when things would have shut down quite a bit.

3 answers
Aussie
Customer Service S.AussieSend a private message
bzerk86
bzerk86

I didn't even know Aussie was on Product reviews until they told me they were. Unfortunately people are more willing to share negative feedback than positive.

Jayden T
Jayden T
jabhar
jabharasked

hello im a 6 years full time mechanic in townsville just wanna ask cause i wanna buy a house a second hand houseworth 290 000 but i dont have a deposit money anyone can help me thnk you so much its my firsttimw buhong a house really appreciatewho can help me thank you so much

3 answers
Aussie
Customer Service S.AussieSend a private message
MumOpines
MumOpines

No. Wrong answer. The gentleman has no deposit. No one does over 100% loans and it would be over 100% as he’d has no funds and would be needing stamp duty. Not good to give false hope

Aussie
Customer Service S.AussieSend a private message
Paul
Paulasked

I been reading the reviews. Is it me or is Aussie always like this?
So far we have been going since late January. It is now the 17th March. So far apologies for power outage, being unwell and asked to resign documents because LVR was written twice the amount it should be. Lack of phone calls and one application sent last week. Was told my wife credit score was only in the 500’s but no defaults whatsoever. My wife has always had exceptional credit and gets offered credit consistently.
Has anyone else had these problems or can you advise me as I’m getting cold feet very quickly and I’m getting nowhere?
Also can you suggest another company?

1 answer
Zeb
Zeb

I'm having a similar experience. They're no help.

See all Aussie Home Loans questions

Get an answer from our members and Aussie representatives

Details · 

About Aussie Home Loans

Operating since 1992, Aussie is a mortgage broker service that has over 240 stores across the country.

They offer the following services:

  • Loans for those buying their first home
  • Loans for those buying their next home
  • Those who want to refinance their home loan
  • Loans for investment properties
  • Finance options for vehicles
  • Business loans

Aussie uses a unique comparison software to compare thousands of home loans from over 20 different lenders.

All brokers at Aussie are accredited by the Mortgage & Finance Association of Australia. They can help calculate your borrowing power and assist you through the home loan application and settlement process.

Points of praise:

  • Most reviewers found that the customer service they received at Aussie Home Loans was exceptional. They described a communicative, friendly team who kept them informed at every step of the loan process and showed genuine interest in their needs and concerns.
  • They were also satisfied with the rate they received for their loan. Some customers mentioned that they were lower than what they had been previously offered by other brokers.
  • Reviewers appreciated that their application was processed quickly, with some saying they received approval in as little as two days.
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Extra Information

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