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Aussie Home Loans
4.8 from 4,222 reviews · View Statistics
Listing monitored by Aussie

Pros

Communicative, friendly team
Offers good deals on loans
Quickly processes applications

Reviews

5.0
135 reviews
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Patray Moncacha
Patray MoncachaNorth-West & West coast, TAS

Fantastic, professional and positive experience

published

John Cappai was efficient and diligent in all aspects of getting this loan for me. He knew exactly how and where getting results.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeSplit
  • Loan Start DateAugust 2022
  • Loan used forHome Construction
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Julie
Julie
  • 3 reviews

Customer focussed

published

Paul Mullenger - is knowledgeable, customer focused and a pleasure to deal with. He listens to the clients needs, researches and advises options.

  • Transparency
  • Customer Service
  • Application Process
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forHome Construction
Aussie
Customer Service S.AussieSend a private message
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Sean
SeanMetropolitan Adelaide, SA

Building a House isn't easy at this point, but the finance side of the process was the easiest part with the Aussie Team

published

They are easy to deal with and on top of everything. The team really takes the effort out of sorting out the finance side of building a new home. Made it easy to work around issues with both the land and the build with solid advice given at every stage.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Loan TypeVariable Rate
  • Loan used forHome Construction
Aussie
Customer Service S.AussieSend a private message
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The reviewer stated that an incentive was offered for this review

Sanjay S.
Sanjay S.Greater Melbourne (Inner), VIC

Very proud customer

published

Jarrod carland is a genius. We are very pleased to meet him for our construction loan. He is a very hard working person. Very honest. He is like a God to us getting loan approved in a blink of an eye. Cudnt be more proud of him.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forHome Construction
Aussie
Customer Service S.AussieSend a private message
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bellebichon
bellebichonTasmania
  • 4 reviews
  • 1 like

Olivia was fabulous!

published

If you are in the North West of Tasmania. I would certainly recommend Olivia McFarlane as your Aussie broker. She did a wonderful job stepping us through the process for our build loan giving us various options and answering all our numerous questions. She was timely with her contact and replies. Absolutely fabulous service.

  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateJuly 2022
  • Loan used forHome Construction
Aussie
Customer Service S.AussieSend a private message
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Jessie T
Jessie TMetropolitan Adelaide, SA

Excellent experience

published

Our broker was fantastic right from the start - even back when we were just considering our options and if it would be possible for us to build a house. He sat with us and provided us with all the options to allow us to make an informed decision. He was always available for questions throughout the whole process right up until settlement. I would highly recommend Jacob Borg and the team at Aussie Modbury to anyone who was starting their home building journey

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Loan TypeVariable Rate
  • Loan used forHome Construction
Aussie
Customer Service S.AussieSend a private message
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The reviewer stated that an incentive was offered for this review

Easiest process

published

Our broker went above and beyond for us, he helped us in any way he could and we got our application approved so easily with his help.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forHome Construction
Aussie
Customer Service S.AussieSend a private message
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Louise
LouiseSydney, NSW

Great service

published

Very helpful in explaining construction loans. Found us a great deal at half the interest rate I could find trying to look at lenders myself. Made the paperwork easy. Followed up with the lender constantly and made the loan happen fast than it would have been if we had approached the bank ourselves. Well worth using Dany from Aussie

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Loan TypeVariable Rate
  • Loan Start DateMay 2022
  • Loan used forHome Construction
Aussie
Customer Service S.AussieSend a private message
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Ben and Kim
Ben and KimLaunceston, TAS

Thanks Shane and the Kings Meadows Aussie team, our experience was excellent.

published

Shane was excellent. He explained everything extremely well and ensured we understood everything. It was simple and easy, we provided the documents and he put everything together to submit to the bank. Our first progress payment was submitted and paid within 3 days. Thanks Shane and the team at Kings Meadows, we will be happy to come back for future lending.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Loan TypeVariable Rate
  • Loan Start DateJune 2022
  • Loan used forHome Construction
Aussie
Customer Service S.AussieSend a private message
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The reviewer stated that an incentive was offered for this review

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Justme
Justme
  • 2 reviews

Third loan through Aussie

published

Adam was fantastic. He made the process very easy, clearly explained the process and answered all our questions very promptly. This was the third mortgage he helped us with and every time has been a breeze.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Loan TypeVariable Rate
  • Loan Start DateJuly 2022
  • Loan used forHome Construction
Aussie
Customer Service S.AussieSend a private message
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The reviewer stated that an incentive was offered for this review

Steve B.
Steve B.Victoria

Customer Service skills

published

Consultant understood my goals and obtained best deal balancing my present needs and future goals. Taking the time to listen and understand my position was refreshing, this resulted in obtaining a product that has the flexibility that suits my financial goals

  • Thumbnail
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  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Loan TypeSplit
  • Loan Start DateJune 2021
  • Loan used forHome Construction
Aussie
Customer Service S.AussieSend a private message
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Ngara Tahana
Ngara Tahana
  • 2 reviews

5 STAR SERVICE

published

Mel and Jodie are an exceptional team who have helped my young family and I get into the market. I still call on them today for any advice and to genuinely catch up. They provide that diamond level type knowledge and customer service. Brokers who really work for you! Love these guys that's why I recommend them to anyone who asks.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forHome Construction
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Home Loans

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Kathryn T.
Kathryn T.Greater Melbourne (Inner), VIC

Best decision we ever made swapping to Aussie

published

Daniel our broker from Gisborne branch was phenomenal from the first phone call. I have recommended him to 2 family members and 3 friends in the past year. Daniel explained everything in a way we could understand and he was incredibly prompt with phone calls, msgs and emails never failed us once. 11/10

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Loan TypeVariable Rate
  • Loan used forHome Construction
Aussie
Customer Service S.AussieSend a private message
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The reviewer stated that an incentive was offered for this review

Donna
Donna South West, WA
  • 2 reviews

Great service

published

Very satisfied, our broker gave us great advice and options. He was friendly and gave efficient service at all times. He continues to supply helpful information. He also gave us information on car loan brokers, and pointed us in the right direction there.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Loan TypeVariable Rate
  • Loan used forHome Construction
Aussie
Customer Service S.AussieSend a private message
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The reviewer stated that an incentive was offered for this review

boogiebroad
boogiebroadGreater Melbourne (Inner), VIC
  • 2 reviews

Donn Tariga AUSSIE BROKER

published

Donn Tariga - AUSSIE BROKER is the bomb, seriously he is the best to deal with and brilliant with communications, he goes above and beyond. He constantly keeps you in the loop which is very important to me.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forHome Construction
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 6

Questions & Answers

Rufus
Rufusasked

I've just pressed the stats button at the top and it's probably good that I did. Does it seem weird that over 10 years the rating was constantly 2 out of 5 and then magically over a month or two there are 500 5 star ratings pushing the rating to 4 out of 5? This is also during coronavirus when things would have shut down quite a bit.

3 answers
Aussie
Customer Service S.AussieSend a private message
bzerk86
bzerk86

I didn't even know Aussie was on Product reviews until they told me they were. Unfortunately people are more willing to share negative feedback than positive.

Jayden T
Jayden T
jabhar
jabharasked

hello im a 6 years full time mechanic in townsville just wanna ask cause i wanna buy a house a second hand houseworth 290 000 but i dont have a deposit money anyone can help me thnk you so much its my firsttimw buhong a house really appreciatewho can help me thank you so much

3 answers
Aussie
Customer Service S.AussieSend a private message
MumOpines
MumOpines

No. Wrong answer. The gentleman has no deposit. No one does over 100% loans and it would be over 100% as he’d has no funds and would be needing stamp duty. Not good to give false hope

Aussie
Customer Service S.AussieSend a private message
Paul
Paulasked

I been reading the reviews. Is it me or is Aussie always like this?
So far we have been going since late January. It is now the 17th March. So far apologies for power outage, being unwell and asked to resign documents because LVR was written twice the amount it should be. Lack of phone calls and one application sent last week. Was told my wife credit score was only in the 500’s but no defaults whatsoever. My wife has always had exceptional credit and gets offered credit consistently.
Has anyone else had these problems or can you advise me as I’m getting cold feet very quickly and I’m getting nowhere?
Also can you suggest another company?

1 answer
Zeb
Zeb

I'm having a similar experience. They're no help.

See all Aussie Home Loans questions

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Details

About Aussie Home Loans

Operating since 1992, Aussie is a mortgage broker service that has over 240 stores across the country.

They offer the following services:

  • Loans for those buying their first home
  • Loans for those buying their next home
  • Those who want to refinance their home loan
  • Loans for investment properties
  • Finance options for vehicles
  • Business loans

Aussie uses a unique comparison software to compare thousands of home loans from over 20 different lenders.

All brokers at Aussie are accredited by the Mortgage & Finance Association of Australia. They can help calculate your borrowing power and assist you through the home loan application and settlement process.

Points of praise:

  • Most reviewers found that the customer service they received at Aussie Home Loans was exceptional. They described a communicative, friendly team who kept them informed at every step of the loan process and showed genuine interest in their needs and concerns.
  • They were also satisfied with the rate they received for their loan. Some customers mentioned that they were lower than what they had been previously offered by other brokers.
  • Reviewers appreciated that their application was processed quickly, with some saying they received approval in as little as two days.
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