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Fantastic, professional and positive experience
John Cappai was efficient and diligent in all aspects of getting this loan for me. He knew exactly how and where getting results.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeSplit
- Loan Start DateAugust 2022
- Loan used forHome Construction
- 3 reviews
Customer focussed
Paul Mullenger - is knowledgeable, customer focused and a pleasure to deal with. He listens to the clients needs, researches and advises options.
- Transparency
- Customer Service
- Application Process
- Incentivised Review No
- Loan TypeVariable Rate
- Loan used forHome Construction
Building a House isn't easy at this point, but the finance side of the process was the easiest part with the Aussie Team
They are easy to deal with and on top of everything. The team really takes the effort out of sorting out the finance side of building a new home. Made it easy to work around issues with both the land and the build with solid advice given at every stage.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Loan TypeVariable Rate
- Loan used forHome Construction
Hi Sean,
Thank you so much for taking the time to share your experience with Team Aussie!
We understand that building a new home is exciting but difficult time and we are so proud to know that we wer...
The reviewer stated that an incentive was offered for this review
Very proud customer
Jarrod carland is a genius. We are very pleased to meet him for our construction loan. He is a very hard working person. Very honest. He is like a God to us getting loan approved in a blink of an eye. Cudnt be more proud of him.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeVariable Rate
- Loan used forHome Construction
Hi Sanjay, thank you so much for taking the time to share your experience with Jarrod and Team Aussie!
We take pride in knowing you are satisfied with your home loan journey with us. Please know that...
Find out how Aussie Home Loans compares to other Home Loans
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- 4 reviews
- 1 like
Olivia was fabulous!
If you are in the North West of Tasmania. I would certainly recommend Olivia McFarlane as your Aussie broker. She did a wonderful job stepping us through the process for our build loan giving us various options and answering all our numerous questions. She was timely with her contact and replies. Absolutely fabulous service.
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateJuly 2022
- Loan used forHome Construction
Hi Bellebichon, we are incredibly grateful that you took the time out to leave us a 5-Star review.
Please rest assured that this will be relayed to Olivia and the whole Team Aussie. We take pride in ...
Excellent experience
Our broker was fantastic right from the start - even back when we were just considering our options and if it would be possible for us to build a house. He sat with us and provided us with all the options to allow us to make an informed decision. He was always available for questions throughout the whole process right up until settlement. I would highly recommend Jacob Borg and the team at Aussie Modbury to anyone who was starting their home building journey
- Transparency
- Customer Service
- Application Process
- Timeliness
- Loan TypeVariable Rate
- Loan used forHome Construction
Hi Jessie,
Thank you so much for your 5-star review for Jacob and Team Aussie!
We will share this with the whole team to let them know to continue their awesome work. We are thrilled to hear that Ja...
The reviewer stated that an incentive was offered for this review
Easiest process
Our broker went above and beyond for us, he helped us in any way he could and we got our application approved so easily with his help.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeVariable Rate
- Loan used forHome Construction
Hi Sally,
Thank you for taking the time to leave a 5-star review for Team Aussie!
We are glad to hear that your broker provided such stellar service and made your home long journey with us a pleasan...
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Great service
Very helpful in explaining construction loans. Found us a great deal at half the interest rate I could find trying to look at lenders myself. Made the paperwork easy. Followed up with the lender constantly and made the loan happen fast than it would have been if we had approached the bank ourselves. Well worth using Dany from Aussie
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Loan TypeVariable Rate
- Loan Start DateMay 2022
- Loan used forHome Construction
Hi Louise, thank you so much for taking the time to share your experience with Dany and Team Aussie.
We take pride in knowing you are satisfied with your home loan journey with us. Rest assured that ...
The reviewer stated that an incentive was offered for this review
Thanks Shane and the Kings Meadows Aussie team, our experience was excellent.
Shane was excellent. He explained everything extremely well and ensured we understood everything. It was simple and easy, we provided the documents and he put everything together to submit to the bank. Our first progress payment was submitted and paid within 3 days. Thanks Shane and the team at Kings Meadows, we will be happy to come back for future lending.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Loan TypeVariable Rate
- Loan Start DateJune 2022
- Loan used forHome Construction
Hi Ben & Kim,
Thank you for the positive review for your broker Shane and his team at Kings Meadows! We're thrilled to hear how fast and simple your application process was, and that everything was explained to you so clearly! ...
Read more We are always here to help, so please do not hesitate to reach out should you need any further assistance from your expert broker! Kind regards, AdrianThe reviewer stated that an incentive was offered for this review
Find out how Aussie Home Loans compares to other Home Loans
Know better, choose better.
- 2 reviews
Third loan through Aussie
Adam was fantastic. He made the process very easy, clearly explained the process and answered all our questions very promptly. This was the third mortgage he helped us with and every time has been a breeze.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Loan TypeVariable Rate
- Loan Start DateJuly 2022
- Loan used forHome Construction
Hi Justme,
Thank you for the positive review for your broker Adam, and also for taking your third loan with us! We're so glad to hear that you've consistently received such good service from your broker and that everything was always a breeze!...
Read more We are always here to help, so please do not hesitate to reach out should you need any further assistance from your expert broker! Kind regards, AdrianThe reviewer stated that an incentive was offered for this review
Customer Service skills
Consultant understood my goals and obtained best deal balancing my present needs and future goals. Taking the time to listen and understand my position was refreshing, this resulted in obtaining a product that has the flexibility that suits my financial goals
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Loan TypeSplit
- Loan Start DateJune 2021
- Loan used forHome Construction
Hi Steve,
Thank you for taking the time to leave us such wonderful feedback. It's so great that your broker really took the time to understand your situation, and as a result able to obtain a product suitable for your present and future goals! ...
Read more We are always here to help, so please do not hesitate to reach out should you need any further assistance from your expert broker! Kind regards, AdrianThe reviewer stated that an incentive was offered for this review
- 2 reviews
5 STAR SERVICE
Mel and Jodie are an exceptional team who have helped my young family and I get into the market. I still call on them today for any advice and to genuinely catch up. They provide that diamond level type knowledge and customer service. Brokers who really work for you! Love these guys that's why I recommend them to anyone who asks.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan used forHome Construction
Hi Ngara,
Thank you for the positive review for your brokers Mel and Jodie! We're so happy that they were able to provide such high standard of service to get you into the property market, and that t...
Read morehey continued to be there for you whenever you needed advice! Above all, thank you very much for the recommendations!Find out how Aussie Home Loans compares to other Home Loans
Know better, choose better.
Best decision we ever made swapping to Aussie
Daniel our broker from Gisborne branch was phenomenal from the first phone call. I have recommended him to 2 family members and 3 friends in the past year. Daniel explained everything in a way we could understand and he was incredibly prompt with phone calls, msgs and emails never failed us once. 11/10
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Loan TypeVariable Rate
- Loan used forHome Construction
Hi Kathryn,
Thank you for the positive review for your broker Daniel, and for the amazing 11/10 score! We're so happy to hear how impressed you are with his service, and we cannot thank you enough fo...
Read morer the many recommendations that you've made since!The reviewer stated that an incentive was offered for this review
- 2 reviews
Great service
Very satisfied, our broker gave us great advice and options. He was friendly and gave efficient service at all times. He continues to supply helpful information. He also gave us information on car loan brokers, and pointed us in the right direction there.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Loan TypeVariable Rate
- Loan used forHome Construction
Hi Donna,
Thank you for the positive review! It's really good to see that your broker provided with great advice and options, both for your home loan and also for other enquiries you may have!...
Read more We are always here to help, so please do not hesitate to reach out should you need any further assistance from your expert broker! Kind regards, AdrianThe reviewer stated that an incentive was offered for this review
- 2 reviews
Donn Tariga AUSSIE BROKER
Donn Tariga - AUSSIE BROKER is the bomb, seriously he is the best to deal with and brilliant with communications, he goes above and beyond. He constantly keeps you in the loop which is very important to me.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeVariable Rate
- Loan used forHome Construction
Hi boogiebroad,
Thank you for the positive review for your broker Donn! It's wonderful to hear he went above and beyond for you, and kept you in the loop throughout the process! ...
Read more We are always here to help, so please do not hesitate to reach out should you need any further assistance from your expert broker! Kind regards, AdrianQuestions & Answers
I've just pressed the stats button at the top and it's probably good that I did. Does it seem weird that over 10 years the rating was constantly 2 out of 5 and then magically over a month or two there are 500 5 star ratings pushing the rating to 4 out of 5? This is also during coronavirus when things would have shut down quite a bit.
Hi Rufus,
We've had plenty of feedback over the Covid period, which is still ongoing for many of our customers. ...
Read more We've started to encourage customers to review us more than ever, which explains the awesome uplift we've seen. If you have any feedback on your experience please also feel free to leave a review. Cheers, TimmI didn't even know Aussie was on Product reviews until they told me they were. Unfortunately people are more willing to share negative feedback than positive.
Hi Jonatan,
What a fantastic review of your experience with your Aussie Broker, thank you for sharing....
Read more Congratulations on your first home purchase. We love that your Aussie broker has been able to guide you in helping to achieve your dreams of owning your very first home. Remember to stay in touch with your broker and they will continue to assist. Kind Regards, Wesley Jonatan Jonatan 4 days ago Hi, Yes I have questions about the loan bit I will have ask him later on. I was thinking I won the 250 dollars. Regards, Jonatan does that say enough?hello im a 6 years full time mechanic in townsville just wanna ask cause i wanna buy a house a second hand houseworth 290 000 but i dont have a deposit money anyone can help me thnk you so much its my firsttimw buhong a house really appreciatewho can help me thank you so much
Hi Jabhar,
Thanks for your query with Aussie. ...
Read more The best person to speak to in reference to this would be one of our Aussie Brokers. So I can get you in contact with someone in your local area, we would need to grab a few details form yourself. Can you please provide these details via the Aussie website or via email to raa@aussie.com.au Kind Regards, DanielNo. Wrong answer. The gentleman has no deposit. No one does over 100% loans and it would be over 100% as he’d has no funds and would be needing stamp duty. Not good to give false hope
Hi MumOpines,
Our Aussie Brokers can not only advise customers on whether they can get a loan or not, but also work with customers on getting them on the right path to being able to apply for a loan. ...
Read more This is the reason we get customers speaking with a broker and this allows them to work with their broker to achieve their dreams. Kind Regards, WesleyI been reading the reviews. Is it me or is Aussie always like this?
So far we have been going since late January. It is now the 17th March. So far apologies for power outage, being unwell and asked to resign documents because LVR was written twice the amount it should be. Lack of phone calls and one application sent last week. Was told my wife credit score was only in the 500’s but no defaults whatsoever. My wife has always had exceptional credit and gets offered credit consistently.
Has anyone else had these problems or can you advise me as I’m getting cold feet very quickly and I’m getting nowhere?
Also can you suggest another company?
Get an answer from our members and Aussie representatives
Details
About Aussie Home Loans
Operating since 1992, Aussie is a mortgage broker service that has over 240 stores across the country.
They offer the following services:
- Loans for those buying their first home
- Loans for those buying their next home
- Those who want to refinance their home loan
- Loans for investment properties
- Finance options for vehicles
- Business loans
Aussie uses a unique comparison software to compare thousands of home loans from over 20 different lenders.
All brokers at Aussie are accredited by the Mortgage & Finance Association of Australia. They can help calculate your borrowing power and assist you through the home loan application and settlement process.
Points of praise:
- Most reviewers found that the customer service they received at Aussie Home Loans was exceptional. They described a communicative, friendly team who kept them informed at every step of the loan process and showed genuine interest in their needs and concerns.
- They were also satisfied with the rate they received for their loan. Some customers mentioned that they were lower than what they had been previously offered by other brokers.
- Reviewers appreciated that their application was processed quickly, with some saying they received approval in as little as two days.
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Hi Julie, thank you for taking the time to leave a positive note for Paul and Team Aussie.
Read moreh out to us anytime if you need assistance in the future, we're always happy to help!It is absolutely our pleasure to give you the best customer experience for your Home Loan needs. Please reac...