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Pros
- 3 reviews
Aussie Belmont - Consistent and Dedicated
I had a great experience as a return customer to Nick Jones at Aussie Belmont. He is honest, dedicated, proactive and truly takes the stress out of the whole experience of borrowing.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan used forInvestment Property
- 2 reviews
Always go above and beyond to help!
After contacting Aussie, I received a reply within the day. Rebecca was VERY understanding and helpful. She replied and answered my questions thoroughly. My problem was resolved within 24 hours. It was a stress free process. It was disappointing however that my lender increased the interest rate again the following week :(
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateApril 2021
- Loan used forInvestment Property
Never go anywhere else
Deb Brincat is the best broker I have ever encountered. I would only ever use her. She is full of great advise and incredibly honest. She will never mislead you. Better then any bank representative I have ever applied through over the last 25 years.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeVariable Rate
- Loan used forInvestment Property
- 2 reviews
Seamless Loan Approval and great support
Chris Hargreaves was clear, transparent and diligent throughout the entire process despite our loan request being complex. He supported us with responses to questions in a timely manner and wasn’t pushy in the process (which would have put us off).
Couldn’t have been easier
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateMay 2022
- Loan used forInvestment Property
Find out how Aussie Home Loans compares to other Home Loans
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Excellent Service from Aussie Broker,Brian
Brian has been proactive as a Broker and ensured that our settlement process is seamless and stressfree.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateJuly 2022
- Loan used forInvestment Property
Hi Anita,
Thank you kindly for leaving a 5-Star review for Brian and Team Aussie!
We are so happy to know that you found us to be proactive, efficient and that your journey with us was as seamless a...
Fantastic experience
Our broker David was incredibly helpful throughout the whole process. He always kept us in the loop and called to check in and made sure things got done in a timely manner. He made sure we understood the ins and outs and got the job done!
- Transparency
- Customer Service
- Incentivised Review No
- Loan TypeVariable Rate
- Loan used forInvestment Property
Hi Gra93, we are incredibly grateful that you took the time out to leave us a 5-Star review. Rest assured that this will be relayed to David and the whole Team Aussie. We take pride in giving the best...
Read more customer experience possible we are happy to know that you received efficient and communicative service throughout your home loan journey with us. Please feel free to reach out anytime if you need assistance in the future, we are always happy to help :)Pei is an awesome broker!
Pei has helped myself and my family over the years on numerous occasions. She’s patient, helpful, thorough, diligent, and a great communicator. I always refer my friends to her because of how great she is. She always thinks of her customers first.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeVariable Rate
- Loan used forInvestment Property
Hi Soth, thank you for taking the time to leave a positive note for Pei and Team Aussie.
It is our pleasure to give you the best customer experience for your Home Loan needs. It is wonderful to know ...
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A great team!
Nick was very down to earth and knowledgeable about all things related to our loan. He was helpful and followed through with what he promised to do. When settlement day arrived and the bank threw the inevitable curve ball, Nick handled it calmly and got it sorted without causing us stress. Other staff we have dealt with at Aussie Belmont through our loan process were similarly helpful and attentive. I can tell that the team at Aussie Belmont work well together.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateJuly 2022
- Loan used forInvestment Property
Hi Stanley, thank you so much for your 5-star review for Nick!
We will share this with the whole Aussie team and let them know to continue the awesome work. It is wonderful to know that the team was ...
- 2 reviews
Leanne from Aussie will go above and beyond
Leanne Madigan was very knowledgeable, helpful and friendly. I felt comfortable and trusted the information I was provided. Leanne covered everything, nothing was missed which I am very grateful for.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateJuly 2022
- Loan used forInvestment Property
Hi Kellie,
We are incredibly grateful that you took the time out to leave us a 5-Star review. Rest assured that this will be relayed to Leanne and the whole Team Aussie as we take pride in giving th...
Find out how Aussie Home Loans compares to other Home Loans
Know better, choose better.
easy and quick approval for our refinance with Aussie!!
personal service from lindsay at upper coomera was amazing. after dealing with bank managers for the last 15 years he just made everything so easy for us
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan used forInvestment Property
Hi Jason, thank you for taking the time to leave a positive note for Team Aussie!
It is absolutely our pleasure to give you the best customer experience for your Home Loan needs.
Please reach out to...
- 2 reviews
Above and yeyond service
My Broker Alex Kardassis from Aussie and his team, Lauren and Barbara were exceptional. The purchase of my property was not straight forward and they were always available to advise and because of their skill, everything went smoothly in the end. Alex thinks outside the box and he was brilliant. I would highly recommend him and his team to anyone looking to purchase or even switch banks for a better deal.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan Start DateJuly 2022
- Loan used forInvestment Property
Hi Rhonda,
Thank you for taking the time to leave a 5-Star review for Alex, Lauren, Barbara and Team Aussie!
We are so happy to hear that the whole team was available to assist you every step of the...
- 3 reviews
- 1 like
Could not have been more satisfied
Choice and service. We benefited from a loan that fit our needs but much more importantly an Aussie branch owner who was experienced, proactive and focused on making the customer feel valued and relaxed throughout the process.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan used forInvestment Property
Hi JoeyT,
Thank you so much for your 5-star review for Team Aussie!
We will share this with the whole Aussie n team and let them know to continue the awesome work to ensure each customer feel valued...
Find out how Aussie Home Loans compares to other Home Loans
Know better, choose better.
- 2 reviews
Settlement review with Aussie
Super consistent communication and clarification of every stage of process
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeSplit
- Loan used forInvestment Property
Hi Oisin,
Thank you for leaving a 5-Star review for Team Aussie!
It was our absolute pleasure to assist you during your home loan journey and we are proud to know that our team provided great service...
good service
Good contact at all times , was advised how ,when, why
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeVariable Rate
- Loan Start DateJuly 2022
- Loan used forInvestment Property
Hi there Simon,
Thank you for taking the time to leave a kind note and 5-Star review for Team Aussie!
We are glad to know that you had a great experience with us for your home loan journey, please ...
- 2 reviews
Excellent service im very happy
I like how my broker got straight into my loan and got everything done so quickly. He was always thereto take my calls and emails I had spoken to bank directly and am still waiting for a call back in the same time Maninder from Aussie has done the loans and settled them.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeVariable Rate
- Loan used forInvestment Property
Hi Mick,
We are incredibly grateful that you took the time out to leave us a 5-Star review, please rest assured that this will be relayed to Maninder and the whole Team Aussie!
We take pride in givi...
Questions & Answers
I've just pressed the stats button at the top and it's probably good that I did. Does it seem weird that over 10 years the rating was constantly 2 out of 5 and then magically over a month or two there are 500 5 star ratings pushing the rating to 4 out of 5? This is also during coronavirus when things would have shut down quite a bit.
Hi Rufus,
We've had plenty of feedback over the Covid period, which is still ongoing for many of our customers. ...
Read more We've started to encourage customers to review us more than ever, which explains the awesome uplift we've seen. If you have any feedback on your experience please also feel free to leave a review. Cheers, TimmI didn't even know Aussie was on Product reviews until they told me they were. Unfortunately people are more willing to share negative feedback than positive.
Hi Jonatan,
What a fantastic review of your experience with your Aussie Broker, thank you for sharing....
Read more Congratulations on your first home purchase. We love that your Aussie broker has been able to guide you in helping to achieve your dreams of owning your very first home. Remember to stay in touch with your broker and they will continue to assist. Kind Regards, Wesley Jonatan Jonatan 4 days ago Hi, Yes I have questions about the loan bit I will have ask him later on. I was thinking I won the 250 dollars. Regards, Jonatan does that say enough?hello im a 6 years full time mechanic in townsville just wanna ask cause i wanna buy a house a second hand houseworth 290 000 but i dont have a deposit money anyone can help me thnk you so much its my firsttimw buhong a house really appreciatewho can help me thank you so much
Hi Jabhar,
Thanks for your query with Aussie. ...
Read more The best person to speak to in reference to this would be one of our Aussie Brokers. So I can get you in contact with someone in your local area, we would need to grab a few details form yourself. Can you please provide these details via the Aussie website or via email to raa@aussie.com.au Kind Regards, DanielNo. Wrong answer. The gentleman has no deposit. No one does over 100% loans and it would be over 100% as he’d has no funds and would be needing stamp duty. Not good to give false hope
Hi MumOpines,
Our Aussie Brokers can not only advise customers on whether they can get a loan or not, but also work with customers on getting them on the right path to being able to apply for a loan. ...
Read more This is the reason we get customers speaking with a broker and this allows them to work with their broker to achieve their dreams. Kind Regards, WesleyI been reading the reviews. Is it me or is Aussie always like this?
So far we have been going since late January. It is now the 17th March. So far apologies for power outage, being unwell and asked to resign documents because LVR was written twice the amount it should be. Lack of phone calls and one application sent last week. Was told my wife credit score was only in the 500’s but no defaults whatsoever. My wife has always had exceptional credit and gets offered credit consistently.
Has anyone else had these problems or can you advise me as I’m getting cold feet very quickly and I’m getting nowhere?
Also can you suggest another company?
Get an answer from our members and Aussie representatives
Details ·
About Aussie Home Loans
Operating since 1992, Aussie is a mortgage broker service that has over 240 stores across the country.
They offer the following services:
- Loans for those buying their first home
- Loans for those buying their next home
- Those who want to refinance their home loan
- Loans for investment properties
- Finance options for vehicles
- Business loans
Aussie uses a unique comparison software to compare thousands of home loans from over 20 different lenders.
All brokers at Aussie are accredited by the Mortgage & Finance Association of Australia. They can help calculate your borrowing power and assist you through the home loan application and settlement process.
Points of praise:
- Most reviewers found that the customer service they received at Aussie Home Loans was exceptional. They described a communicative, friendly team who kept them informed at every step of the loan process and showed genuine interest in their needs and concerns.
- They were also satisfied with the rate they received for their loan. Some customers mentioned that they were lower than what they had been previously offered by other brokers.
- Reviewers appreciated that their application was processed quickly, with some saying they received approval in as little as two days.
Extra Information
Aussie Home Loans is a ProductReview.com.au Awards Winner for 2022. Learn more
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Hi Crash Test Dummy, thank you so much for taking the time to share your experience with Chris and Team Aussie!
Read more assured knowing that our team was communicative, patient and proactive throughout the entire process. Please know that we will continue to give the best customer experience possible in every interaction and if you need any assistance in the future, please feel free to revert back to us at any time- we are always happy to help :)We take pride in knowing you are satisfied with your home loan journey with us. We rest...