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Aussie Home Loans
4.8 from 4,181 reviews · View Statistics
Listing monitored by Aussie

Pros

Communicative, friendly team
Offers good deals on loans
Quickly processes applications

Reviews

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Gail
GailCentral Coast NSW
  • 2 reviews

A great broker who makes the whole process easy and stress free!

published

Rodney has helped me with my mortgage twice and both times has been very informative and efficient. He explained each step clearly, and was always happy to answer any of my questions.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forRefinancing
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Stanley
StanleyHunter Region, NSW

A great team!

published

Nick was very down to earth and knowledgeable about all things related to our loan. He was helpful and followed through with what he promised to do. When settlement day arrived and the bank threw the inevitable curve ball, Nick handled it calmly and got it sorted without causing us stress. Other staff we have dealt with at Aussie Belmont through our loan process were similarly helpful and attentive. I can tell that the team at Aussie Belmont work well together.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateJuly 2022
  • Loan used forInvestment Property
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raelene templeman
raelene templemanGreater Melbourne (Inner), VIC
  • 3 reviews
  • 2 likes

Aussie is a life saver

published

Commonwealth bank wouldnt lower my interest rate which is now 4.35. Saroj at Aussie found a cheaper interest rate at 2.79.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateAugust 2022
  • Loan used forRefinancing
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Loren
LorenGreater Melbourne (Outer), VIC

Valerie was amazing! She is honest, thorough and so easy to deal with. We would highly recommend her

published

Very satisfied with the rate we recieved for our home loan, and super easy process to refinance

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateJuly 2022
  • Loan used forRefinancing
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Broker was fantastic

published

Happy with the service and loan. Our broker was very helpful

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Loan TypeVariable Rate
  • Loan used forRefinancing
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The reviewer stated that an incentive was offered for this review

Kellie
Kellie
  • 2 reviews

Leanne from Aussie will go above and beyond

published

Leanne Madigan was very knowledgeable, helpful and friendly. I felt comfortable and trusted the information I was provided. Leanne covered everything, nothing was missed which I am very grateful for.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateJuly 2022
  • Loan used forInvestment Property
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Refinancing with Aussie

published

Great knowledge, great customer service. The process of refinancing was quick, painless and easy.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
Similar opinion? Write a review on ProductReview.com.au!

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Sean
SeanMetropolitan Adelaide, SA

Building a House isn't easy at this point, but the finance side of the process was the easiest part with the Aussie Team

published

They are easy to deal with and on top of everything. The team really takes the effort out of sorting out the finance side of building a new home. Made it easy to work around issues with both the land and the build with solid advice given at every stage.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Loan TypeVariable Rate
  • Loan used forHome Construction
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Bev Etherington
Bev EtheringtonMelbourne
  • 3 reviews

Great experience as always

published

Berwick Customer service was exceptional. No I didn’t experience any extra costs while on this loan. 5 stars very satisfied.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateJuly 2022
  • Loan used forRefinancing
Similar opinion? Write a review on ProductReview.com.au!
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Wonderful service

published

Atique, at Aussie broker Eastern Creek was very professional, reliable and informative. He was always available to help and offer his advice on time.

  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
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Amar
Amar
  • 2 reviews

Ease of full process

published

Requirements met solution at Aussie Home Loans.
Excellent customer service and advise.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forSecond Home
Similar opinion? Write a review on ProductReview.com.au!
Tracey Batterham
Tracey BatterhamSouth East Queensland, QLD

Perfect outcome, every time!

published

The customer service was targeted to make the most of our home loans.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Loan TypeVariable Rate
  • Loan Start DateJuly 2022
  • Loan used forRefinancing
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Home Loans

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jason
jasonSouth East Queensland, QLD

easy and quick approval for our refinance with Aussie!!

published

personal service from lindsay at upper coomera was amazing. after dealing with bank managers for the last 15 years he just made everything so easy for us

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forInvestment Property
Similar opinion? Write a review on ProductReview.com.au!
luke
lukeThe Mallee, VIC

It’s easy

published

Easy, quick and received some cash back from the bank

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Loan TypeVariable Rate
  • Loan used forRenovation
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Sherrene
SherreneGreater Melbourne (Outer), VIC

Best broker and home loan experience

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateMay 2022
  • Loan used forFirst Home
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Questions & Answers

Rufus
Rufusasked

I've just pressed the stats button at the top and it's probably good that I did. Does it seem weird that over 10 years the rating was constantly 2 out of 5 and then magically over a month or two there are 500 5 star ratings pushing the rating to 4 out of 5? This is also during coronavirus when things would have shut down quite a bit.

3 answers
Aussie
Customer Service S.AussieSend a private message
bzerk86
bzerk86

I didn't even know Aussie was on Product reviews until they told me they were. Unfortunately people are more willing to share negative feedback than positive.

Jayden T
Jayden T
jabhar
jabharasked

hello im a 6 years full time mechanic in townsville just wanna ask cause i wanna buy a house a second hand houseworth 290 000 but i dont have a deposit money anyone can help me thnk you so much its my firsttimw buhong a house really appreciatewho can help me thank you so much

3 answers
Aussie
Customer Service S.AussieSend a private message
MumOpines
MumOpines

No. Wrong answer. The gentleman has no deposit. No one does over 100% loans and it would be over 100% as he’d has no funds and would be needing stamp duty. Not good to give false hope

Aussie
Customer Service S.AussieSend a private message
Paul
Paulasked

I been reading the reviews. Is it me or is Aussie always like this?
So far we have been going since late January. It is now the 17th March. So far apologies for power outage, being unwell and asked to resign documents because LVR was written twice the amount it should be. Lack of phone calls and one application sent last week. Was told my wife credit score was only in the 500’s but no defaults whatsoever. My wife has always had exceptional credit and gets offered credit consistently.
Has anyone else had these problems or can you advise me as I’m getting cold feet very quickly and I’m getting nowhere?
Also can you suggest another company?

1 answer
Zeb
Zeb

I'm having a similar experience. They're no help.

See all Aussie Home Loans questions

Get an answer from our members and Aussie representatives

Details

About Aussie Home Loans

Operating since 1992, Aussie is a mortgage broker service that has over 240 stores across the country.

They offer the following services:

  • Loans for those buying their first home
  • Loans for those buying their next home
  • Those who want to refinance their home loan
  • Loans for investment properties
  • Finance options for vehicles
  • Business loans

Aussie uses a unique comparison software to compare thousands of home loans from over 20 different lenders.

All brokers at Aussie are accredited by the Mortgage & Finance Association of Australia. They can help calculate your borrowing power and assist you through the home loan application and settlement process.

Points of praise:

  • Most reviewers found that the customer service they received at Aussie Home Loans was exceptional. They described a communicative, friendly team who kept them informed at every step of the loan process and showed genuine interest in their needs and concerns.
  • They were also satisfied with the rate they received for their loan. Some customers mentioned that they were lower than what they had been previously offered by other brokers.
  • Reviewers appreciated that their application was processed quickly, with some saying they received approval in as little as two days.
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