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Pros
Process made easy by Aussie
Tama made the whole process easy to understand and he made himself available to answer questions at all times. He walked us through some unforeseen hold ups and made the process as smooth as possible.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeLine of Credit
- Loan Start DateJune 2022
- Loan used forSecond Home
- 2 reviews
- 1 like
Awesomw customer service
Matt went out of his way to help us get everything sorted. He was always ahead of whatever we threw at him and he was happy to take any of our calls and questions.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Loan TypeLine of Credit
- Loan used forRefinancing
Hi Joe,
Thank you for the wonderful review for your broker Matt! It's great to hear he was always there to answer any questions and help you through the process!...
Read more We are always here to help, so please do not hesitate to reach out should you need any further assistance from your expert broker in the future! Kind regards, AdrianThe reviewer stated that an incentive was offered for this review
very good service
During the pandemic AHL was very helpful and understanding of my situation. They communicated very well, and assisted me to settle back into a comfortable routine. Highly recommended. Even tho my bank continually offer me incentives to move mortgage with them, AHL has given me no reason to switch.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeLine of Credit
- Loan Start DateApril 2014
- Loan used forRefinancing
Excellent Help
They are great to work with. Keep you informed of what is happening. They were happy to deal with us through emails as we were too busy to be able to constantly answer the phone due to work.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeLine of Credit
- Loan used forRenovation
Hi Michelle,
Thank you so much for writing out this review for us. It is so great to hear about how you were well informed throughout your whole application process and that we were able to suit your...
Read more needs by communicating via email as well. We hope we can continue working with you again soon!
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Aussie home loans - excellent service
Aussie provided me with professional advice, excellent service and were diligent in follow ups. 100% happy with the product and service. No hesitation in recommending Aussie to anyone thinking about lending!
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeLine of Credit
- Loan Start DateSeptember 2021
- Loan used forInvestment Property
Hi Darryl,
Thank you so much for taking the time to share this awesome review and recommendation of the excellent service you received working with Aussie! We're very happy to hear that you received p...
Great Ringwood Team!
Luke was a great to work with, knowledgeable and experienced. He has a calm disposition and helped clarify our goals to guide us in the best way forward in the type of loan most suited to our needs. Responsive and efficient, Luke and Heather communicated regularly and effectively with us on our first loan. I would highly recommend the Ringwood Team to others and will be seeing them again for our next loan. Thank you!
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeLine of Credit
Hi,
Thank you so much for providing us with such lovely feedback. We are so happy that you had such a great experience at our Ringwood store and both Luke and Heather were very attentive to your need...
Read mores. Congratulations on your first loan as well and we hope to continue giving you great service!
- 2 reviews
I will recommend Aussie to my friends and family
Received great service and support, I will definitely recommend to my friends and Michael did a great job got my loan approved and did all the documentation as required to get me a loan I wanted.
- Transparency
- Customer Service
- Application Process
- Timeliness
- Incentivised Review No
- Loan TypeLine of Credit
Hi Singa
We're stoked to hear your feedback for Michael and Aussie! We strive to meet everyone expectations, but to hear we've exceed yours is fantastic. ...
Read more We're always here to help should you need any further assistance. Cheers, DaleRelated Articles
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Dishonest and incompetent
After being with Aussie for 4 months our Line of Credit loan (AHL own product not a 3rd party one) was increased by 35 basis points in a back drop of no rate increases. No advice from AHL just appeared on our statement. Went to contact our broker but the email bounced because he had left the business and AHL did not bother to assign another one. When I finally got to someone they gave the reason it was the APRA regulation changes that occurred in March 2017. This crowd are incompetent and dishonest don't go near them especially their own home l...
Read moreoan product. March 3rd 2019 Update: Aussie again break loan conditions We have had a poor history of Aussie Home Loans changing the conditions and parameters of our loan in our short time since signing up for a line of Credit (LOC) loan with them. The latest is that the daily redraw limit ( amount that we can move back into our nominated account) was reduced to $2000. We only discovered this when attempting a redraw, no communication at all about this important change to customers beforehand. The imposition of this ridiculous limit means that redrawing is simply impractical and defeats the purpose of the LOC facility. After contacting AHL they say they implemented a new website so have to operate with lower limits. They are just farcical. They say that we can now process $20,000 manually if we phone them up. Another case of AHL changing key parameters that impact customers without bothering to notify them. The complaints consultant believed they had sent communication but when challenged could not produce it. Just a rabble of an organisation now owned by CBA. Stay clear of them, there is a reason they are rated poorly on this site.- Transparency
- Customer Service
- Application Process
- Timeliness
- Online Tools
- Incentivised Review No
- Loan TypeLine of Credit
- Loan Start DateOctober 2017
- Loan used forRenovation
Hi Geoff,
Sorry to hear about your experience with Aussie.
I will ensure that your feedback is provided to the relevant department and we look at improving the experience for yourself and other Aussie customers....
Henry what about just explaining what the rate increase was for? or this no plausible explanation? No one from AHL has been able to do that so far, the latest is that it was not APRA changes after all...
Read more. I would say explaining to your customers why you increase rates at will is the "experience" you need to improve. That might give them some confidence in your product. Lets see if you are up to it Henry Regards GeoffHi Geoff,
I believe you have already been advised the reason for the rate increase over the phone....
Read more"In March earlier this year, APRA introduced a cap on new interest only lending to address growing price risks in the Australian housing market. Since then, the market has moved to introduce differential pricing between interest only and principal & interest home loans. As part of our continued commitment to meeting APRA's requirements and ensuring the financial wellbeing of our customers, Aussie is introducing differential pricing for interest only home lending." If you are unhappy with this explanation, please feel free to raise a complaint via our contact us section the Aussie website. Please follow the link below. https://www.aussie.com.au/contact-us.html Kind regards, HenryQuestions & Answers
I've just pressed the stats button at the top and it's probably good that I did. Does it seem weird that over 10 years the rating was constantly 2 out of 5 and then magically over a month or two there are 500 5 star ratings pushing the rating to 4 out of 5? This is also during coronavirus when things would have shut down quite a bit.
Hi Rufus,
We've had plenty of feedback over the Covid period, which is still ongoing for many of our customers. ...
Read more We've started to encourage customers to review us more than ever, which explains the awesome uplift we've seen. If you have any feedback on your experience please also feel free to leave a review. Cheers, Timm
I didn't even know Aussie was on Product reviews until they told me they were. Unfortunately people are more willing to share negative feedback than positive.
Hi Jonatan,
What a fantastic review of your experience with your Aussie Broker, thank you for sharing....
Read more Congratulations on your first home purchase. We love that your Aussie broker has been able to guide you in helping to achieve your dreams of owning your very first home. Remember to stay in touch with your broker and they will continue to assist. Kind Regards, Wesley Jonatan Jonatan 4 days ago Hi, Yes I have questions about the loan bit I will have ask him later on. I was thinking I won the 250 dollars. Regards, Jonatan does that say enough?
hello im a 6 years full time mechanic in townsville just wanna ask cause i wanna buy a house a second hand houseworth 290 000 but i dont have a deposit money anyone can help me thnk you so much its my firsttimw buhong a house really appreciatewho can help me thank you so much
Hi Jabhar,
Thanks for your query with Aussie. ...
Read more The best person to speak to in reference to this would be one of our Aussie Brokers. So I can get you in contact with someone in your local area, we would need to grab a few details form yourself. Can you please provide these details via the Aussie website or via email to raa@aussie.com.au Kind Regards, Daniel
No. Wrong answer. The gentleman has no deposit. No one does over 100% loans and it would be over 100% as he’d has no funds and would be needing stamp duty. Not good to give false hope
Hi MumOpines,
Our Aussie Brokers can not only advise customers on whether they can get a loan or not, but also work with customers on getting them on the right path to being able to apply for a loan. ...
Read more This is the reason we get customers speaking with a broker and this allows them to work with their broker to achieve their dreams. Kind Regards, Wesley
I been reading the reviews. Is it me or is Aussie always like this?
So far we have been going since late January. It is now the 17th March. So far apologies for power outage, being unwell and asked to resign documents because LVR was written twice the amount it should be. Lack of phone calls and one application sent last week. Was told my wife credit score was only in the 500’s but no defaults whatsoever. My wife has always had exceptional credit and gets offered credit consistently.
Has anyone else had these problems or can you advise me as I’m getting cold feet very quickly and I’m getting nowhere?
Also can you suggest another company?
Get an answer from our members and Aussie representatives
Details
About Aussie Home Loans
Operating since 1992, Aussie is a mortgage broker service that has over 240 stores across the country.
They offer the following services:
- Loans for those buying their first home
- Loans for those buying their next home
- Those who want to refinance their home loan
- Loans for investment properties
- Finance options for vehicles
- Business loans
Aussie uses a unique comparison software to compare thousands of home loans from over 20 different lenders.
All brokers at Aussie are accredited by the Mortgage & Finance Association of Australia. They can help calculate your borrowing power and assist you through the home loan application and settlement process.
Points of praise:
- Most reviewers found that the customer service they received at Aussie Home Loans was exceptional. They described a communicative, friendly team who kept them informed at every step of the loan process and showed genuine interest in their needs and concerns.
- They were also satisfied with the rate they received for their loan. Some customers mentioned that they were lower than what they had been previously offered by other brokers.
- Reviewers appreciated that their application was processed quickly, with some saying they received approval in as little as two days.
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Hi Michelle,
Thank you for the positive review for your broker Tama! It's wonderful to hear how your broker was always available to answer any questions you may have. Most of all, we're really glad that you had a smooth loan application process!...
Read more We are always here to help, so please do not hesitate to reach out should you need any further assistance from your expert broker! Kind regards, Adrian