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Aussie Home Loans
4.8 from 4,222 reviews · View Statistics
Listing monitored by Aussie

Pros

Communicative, friendly team
Offers good deals on loans
Quickly processes applications

Reviews

4.5
8 reviews
5
(7)
4
(0)
3
(0)
2
(0)
1
(1)
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Michelle S.
Michelle S.Perth, WA

Process made easy by Aussie

published

Tama made the whole process easy to understand and he made himself available to answer questions at all times. He walked us through some unforeseen hold ups and made the process as smooth as possible.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeLine of Credit
  • Loan Start DateJune 2022
  • Loan used forSecond Home
Aussie
Customer Service S.AussieSend a private message
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Joe D.
Joe D.Hunter Region, NSW
  • 2 reviews
  • 1 like

Awesomw customer service

published

Matt went out of his way to help us get everything sorted. He was always ahead of whatever we threw at him and he was happy to take any of our calls and questions.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Loan TypeLine of Credit
  • Loan used forRefinancing
Aussie
Customer Service S.AussieSend a private message
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The reviewer stated that an incentive was offered for this review

very good service

published

During the pandemic AHL was very helpful and understanding of my situation. They communicated very well, and assisted me to settle back into a comfortable routine. Highly recommended. Even tho my bank continually offer me incentives to move mortgage with them, AHL has given me no reason to switch.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeLine of Credit
  • Loan Start DateApril 2014
  • Loan used forRefinancing
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Excellent Help

published

They are great to work with. Keep you informed of what is happening. They were happy to deal with us through emails as we were too busy to be able to constantly answer the phone due to work.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeLine of Credit
  • Loan used forRenovation
Aussie
Customer Service S.AussieSend a private message
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Home Loans

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Darryl G
Darryl GSouth East Queensland, QLD

Aussie home loans - excellent service

published

Aussie provided me with professional advice, excellent service and were diligent in follow ups. 100% happy with the product and service. No hesitation in recommending Aussie to anyone thinking about lending!

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeLine of Credit
  • Loan Start DateSeptember 2021
  • Loan used forInvestment Property
Aussie
Customer Service S.AussieSend a private message
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JBL
JBLGreater Melbourne (Metropolitan), VIC

Great Ringwood Team!

published

Luke was a great to work with, knowledgeable and experienced. He has a calm disposition and helped clarify our goals to guide us in the best way forward in the type of loan most suited to our needs. Responsive and efficient, Luke and Heather communicated regularly and effectively with us on our first loan. I would highly recommend the Ringwood Team to others and will be seeing them again for our next loan. Thank you!

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeLine of Credit
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!
singa
singa
  • 2 reviews

I will recommend Aussie to my friends and family

published

Received great service and support, I will definitely recommend to my friends and Michael did a great job got my loan approved and did all the documentation as required to get me a loan I wanted.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeLine of Credit
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!

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Geoff
GeoffSydney, NSW

Dishonest and incompetent

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeLine of Credit
  • Loan Start DateOctober 2017
  • Loan used forRenovation
Aussie
Customer Service S.AussieSend a private message
Geoff
Geoff
Aussie
Customer Service S.AussieSend a private message
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Questions & Answers

Rufus
Rufusasked

I've just pressed the stats button at the top and it's probably good that I did. Does it seem weird that over 10 years the rating was constantly 2 out of 5 and then magically over a month or two there are 500 5 star ratings pushing the rating to 4 out of 5? This is also during coronavirus when things would have shut down quite a bit.

3 answers
Aussie
Customer Service S.AussieSend a private message
bzerk86
bzerk86

I didn't even know Aussie was on Product reviews until they told me they were. Unfortunately people are more willing to share negative feedback than positive.

Jayden T
Jayden T
jabhar
jabharasked

hello im a 6 years full time mechanic in townsville just wanna ask cause i wanna buy a house a second hand houseworth 290 000 but i dont have a deposit money anyone can help me thnk you so much its my firsttimw buhong a house really appreciatewho can help me thank you so much

3 answers
Aussie
Customer Service S.AussieSend a private message
MumOpines
MumOpines

No. Wrong answer. The gentleman has no deposit. No one does over 100% loans and it would be over 100% as he’d has no funds and would be needing stamp duty. Not good to give false hope

Aussie
Customer Service S.AussieSend a private message
Paul
Paulasked

I been reading the reviews. Is it me or is Aussie always like this?
So far we have been going since late January. It is now the 17th March. So far apologies for power outage, being unwell and asked to resign documents because LVR was written twice the amount it should be. Lack of phone calls and one application sent last week. Was told my wife credit score was only in the 500’s but no defaults whatsoever. My wife has always had exceptional credit and gets offered credit consistently.
Has anyone else had these problems or can you advise me as I’m getting cold feet very quickly and I’m getting nowhere?
Also can you suggest another company?

1 answer
Zeb
Zeb

I'm having a similar experience. They're no help.

See all Aussie Home Loans questions

Get an answer from our members and Aussie representatives

Details

About Aussie Home Loans

Operating since 1992, Aussie is a mortgage broker service that has over 240 stores across the country.

They offer the following services:

  • Loans for those buying their first home
  • Loans for those buying their next home
  • Those who want to refinance their home loan
  • Loans for investment properties
  • Finance options for vehicles
  • Business loans

Aussie uses a unique comparison software to compare thousands of home loans from over 20 different lenders.

All brokers at Aussie are accredited by the Mortgage & Finance Association of Australia. They can help calculate your borrowing power and assist you through the home loan application and settlement process.

Points of praise:

  • Most reviewers found that the customer service they received at Aussie Home Loans was exceptional. They described a communicative, friendly team who kept them informed at every step of the loan process and showed genuine interest in their needs and concerns.
  • They were also satisfied with the rate they received for their loan. Some customers mentioned that they were lower than what they had been previously offered by other brokers.
  • Reviewers appreciated that their application was processed quickly, with some saying they received approval in as little as two days.
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