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Aussie Home Loans

Aussie Home Loans (page 2 of 14)

2.3 from 279 reviews

Reviews

(78)
(9)
(3)
(15)
(174)
  • Timeliness
    3.1 (20)
  • Loan used for:
    • First Home (6)
    • Refinancing (5)
    • Investment Property (4)
    • Renovation (1)
    • Second Home (1)
  • Loan TypeVariable Rate (12) · Fixed Rate (3) · Split (2) · Line of Credit (1)
  • Online Tools
    2.0 (6)
  • Incentivised Review Yes (0%) · No (100%)
  • Transparency
    2.7 (21)
  • Customer Service
    2.9 (22)
  • Application Process
    3.3 (20)
  • Loan Term24 years

Don't waste your time

published

[Name Removed] is very incompetent. I was given misleading information and have put me in a position that I will lose my deposit. Want me to sign documents without fillin the details.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used for:First Home
See all answers
1 comment
Aussie
Customer Service S.Aussie

Young

YoungGreater Melbourne (Metropolitan), VIC

Do not waste your time and money!

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used for:First Home
See all answers

Brilliant in Bendigo

published

Simple. Peter was professional, informative, efficient and friendly.
Worked quickly to make our home purchase progress without delay and got a deal we were happy with. Offered to follow up also.
Darren and Jeanette

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJanuary 2019
See all answers
1 comment
Aussie
Customer Service S.Aussie

Michael Henry has left the building

published

I had the pleasure of dealing with Michael out of the Rouse Hill branch and I was on a very tight schedule between buying and selling on the same day, he went way beyond my expectations and I have now found out he now operates the Dulwich Hill branch.

1 comment
Aussie
Customer Service S.Aussie

Terrible service, 6 months to get a home loan and couldn't deliver

published

Don't waste your time. Aussie broker at Newtown spent 6 months just emailing us - wont pick up calls or reply to texts. Says she lost her voice or is in hospital every few weeks.....and at this stage the bank had already approved the loan!

1 comment
Aussie
Customer Service S.Aussie

  • Verified customer

Excellent

published

Fantastic Team in Queanbeyan, NSW- Thank you Benjamin Hennessey
I can't fault the team at the branch in Queanbeyan! From the amazingly friendly and competent service provided by Tavite in the office all the way through to the information and fantastic service provided to me by my broker, Ben Hennessey. Ben made himself available when needed and responded to ALL of my emails in quick time. Can't thank you guys enough!

1 comment
Aussie
Customer Service S.Aussie

AH1

AH1Victoria

  • 2 reviews

Rude

published

Janet from traralgon was completely rude i could easily afford the loan and she smiled while telling me no i had a 10% deposit too

1 comment
Aussie
Customer Service S.Aussie

Lauri DL

Lauri DLBrisbane

Horrible service

published

I should have read the reviews before I contacted Aussie Home Loan. What a waste of time to ask them to help. We had to constantly contact them to get an update. After 2 months they came back to us to tell us that the particular bank we applied for a home loan rejected our loan request and then told us they will try another bank. We still have not heard back from them about the 2nd application 3 months later. We applied directly with the same bank, that according to Aussie rejected our application, and were approved within 2 weeks.

1 comment
Aussie
Customer Service S.Aussie
April

AprilGippsland, VIC

  • 5 reviews
  • Verified customer

Inconsistent service

published

Good deal with in the beginning but when some issues were encountered, they never answered our follow up emails and messages. Had to transfer to other broker.

1 comment
Aussie
Customer Service S.Aussie
Milly

Milly

  • 3 reviews

Not Happy

published
1 comment
Aussie
Customer Service S.Aussie

Hugh

HughKuranda

  • 3 reviews
  • Verified customer

Helpful friendly and efficient

published

Geoff and his team from the office in Smithfield, Cairns were great help at a stressful time.They help us to find the right product to suit our needs, all with friendly and professional manner. We couldn't ask for a better team.

1 comment
Aussie
Customer Service S.Aussie

Excellent customer service & financial outcome.

published

My husband and I were extremely impressed with Vu Du's excellent service and ability to secure our home loan. We received thorough, honest, prompt communication, as he walked us through every step with ease. He was always accessible and gave us peace of mind in what could of been a stressful journey. We are certainly going to refer him to our friends and family.
Regards Karen & Tony.

1 comment
Aussie
Customer Service S.Aussie

Opinionated1

Opinionated1Melbourne

Know exactly what type of loan your after first

published
1 comment
Aussie
Customer Service S.Aussie

Leon

LeonBrisbane

  • 9 reviews

Extremely poor service Lost over 10k

published
1 comment
Aussie
Customer Service S.Aussie
Rebecca

RebeccaCanberra

Vijay in Canberra- what a life saver

published
1 comment
Aussie
Customer Service S.Aussie
Rick Z

Rick ZWattle grove

  • 6 reviews

Aussie Home loans representative

published

Aussie were great in securing my loan quickly. My rep Aitesh was great . He took me through each step . There were no hassles . Try Aussie they will find a way to help you . Thanks Aussie

1 comment
Aussie
Customer Service S.Aussie

Rob890

Rob890AU

  • 2 reviews

Helped us get our first home!!

published

My partner and I had the pleasure of dealing with Ruth at aussie in Bathurst, turns out getting a home loan with a 5% deposit in a rural village wasn’t a very easy process, but she stuck it through with us and got us there in the end. And I even got some much needed financial advice to help me in the future. We couldn’t be anymore happier and look forward to dealing with Ruth/Aussie again.


Matt Needs

Matt Needs

  • 3 reviews

Aussie Chatswood - our financial partners!

published

Over the past 10 years Soula, (and more recently Dolinda), have been wonderful financial partners for my family. Soula is extremely knowledgable about the many hundreds of product offerings of the financial institution and has always ensured me the right fit for my situation at the time.
Seeing negative reviews about Aussie Home Loans does not necessarily surprise me as like with any franchisee business it is down to the people running the show as to what kind of service you get. Soula and Dolinda at Aussie Chatswood are extremely responsive, friendly and client focussed and I would highly recommend them whether you are a first home buyer (or enquirer) or looking to refinance. Thanks so much Aussie Chatswood!.

1 comment
Aussie
Customer Service S.Aussie

Sonia

SoniaMelbourne

Aussie didn’t save us.

published
2 comments
Aussie
Customer Service S.Aussie
Sonia
Sonia

Deal with any bank directly yourself.

published

Deal with any bank directly yourself. Aussie cant get you any better deal or do the paperwork any better than you can with the help of the bank who surprisingly want you to borrow from them so will be very helpful themselves. Dont fall for the fear routine. One of there brokers told me he couldn't find me a better deal for my refinance but would do the paperwork for me for a commonwealth loan i found myself because they know how not to make mistakes and can ensure its done quickly without delays or problems... etc... feel the fear... glad to be done with these people and there middleman racket.


Page 2 of 14

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Questions & Answers

Bill B.

Bill B.asked

Hello,

We are registered and certified loan lending company that provides the best solution to your financial problem, Do you need money for the project, business, taxes, bills, and many other reasons, our loans are simple and cheap, contact us today. The loan you need, we can arrange any loan, which will correspond to your budget, as low as 3% interest rate, reply back now by e-mail: lendico.investment@gmail.com for more details.

PLEASE NOTE THAT ALL INCOMING Mail ARE PROVIDED IN lendico.investment@gmail.com

Best Regards.

No answers

jabhar

jabharasked

hello im a 6 years full time mechanic in townsville just wanna ask cause i wanna buy a house a second hand houseworth 290 000 but i dont have a deposit money anyone can help me thnk you so much its my firsttimw buhong a house really appreciatewho can help me thank you so much

1 answer
Aussie
Customer Service S.Aussie

Hi Jabhar,

Thanks for your query with Aussie.

The best person to speak to in reference to this would be one of our Aussie Brokers.

So I can get you in contact with someone in your local area, we would need to grab a few details form yourself.

Can you please provide these details via the Aussie website or via email to raa@aussie.com.au

Kind Regards,
Daniel


Paul

Paulasked

I been reading the reviews. Is it me or is Aussie always like this?
So far we have been going since late January. It is now the 17th March. So far apologies for power outage, being unwell and asked to resign documents because LVR was written twice the amount it should be. Lack of phone calls and one application sent last week. Was told my wife credit score was only in the 500’s but no defaults whatsoever. My wife has always had exceptional credit and gets offered credit consistently.
Has anyone else had these problems or can you advise me as I’m getting cold feet very quickly and I’m getting nowhere?
Also can you suggest another company?

1 answer
Zeb
Zeb

I'm having a similar experience. They're no help.


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