Aussie Home Loans

My broker was incompetent, dishonest and lazy. I ended up with a product that cost me more and was expensive to get out of. Customer service has been terrible from Aussie as well.

Customer Service is horrible. Ben says he will call you back, however not even after numerous of phone calls does he call back. Telling me if I don't fill out all my personal details out beforehand, I will be refused an appointment is not good business. Receptionist has no idea about customer service either. Very rude. Told one interest rate, but then when come to signing, be told another. It takes the business so long to even submit the information to the bank.

The worst service ever I had a broker who had no idea. I have been approved since by the bank where my broker and the auditing said not possible. Great income and purchasing second property with good credit. The problem was they don’t understand salary sacrifice or how to read statements of the reimbursement. If you are a government worker so not go with Aussie.

[Name Removed] from Aussie home loans failed to deliver, twice. She has single handedly damaged a perfect 50 year credit rating in a matter of months and should not be practicing in an industry that affects peoples lively hoods. Stay well and truly clear if you value your home loan chances, money and especially your time. Biggest regret was putting faith and time into her. HUGE MISTAKE thats now literally costing me extra money per month.

Wow . Attempted to work with a broker . Total indifference. Given a second senior broker and the advice given ... “ best for you to deal with the bank yourself “ wow. So why even have a brokerage service when that sort of advice is given . Will go with the advice given and not use Aussie

Please don’t make the same mistake we did. Unfortunately we called Aussie Homeloans and I spoke with a very nice seeming broker, everything I said seemed like no problem. That’s what he said from the start, looks good and not a problem. He said all our documents looked great! He seemed very confident at every step of the way. When our application was held up for weeks because Aussie Homeloans was updating their software he assured me it was all fine. Weeks passed and I became more and more nervous, every time I got in touch I was assured things...

A summary of the experience:
- The communication was appalling, phone calls and emails weren’t answered for days or up to a week (some never responded to at all)
- every deadline was continuously pushed back at the last minute
- everything that could go wrong did, and then some
- progress updates were never given and as the customer I have to constantly follow them up, this included them coming across multiple issues and not informing me for days or up to a week (delaying the whole process even further)
- advice was never clear so many thing...

In October last year we called Aussie Home Loans to assist us with refinancing our home loan. After a week and no response from the broker she passed our file onto another broker because she was too busy. The new broker was terrible, never returned text, emails or phone calls always had an excuse. Three months later after we had signed BankSA documents she changed out a few of the pages because apparently she incorrectly told us where to sign, even though i went through it with her at length. She got banned from Bank SA and now its been so long...

I have been with Aussie for over 10 years, they have deteriorated each year and now i can not even get an update on current interest rates from these people, slow down tactics and delay all the way.

I contacted an Aussie broker as my partner and I had separated. My partner needed to refinance and I needed a new loan to buy another property.
I wasted 2 weeks trying to get the broker to do anything. Everytime I called he had done nothing and kept saying he would do it tomorrow and nothing ever happened.
In the end I swapped to a Mortgage Choice broker and got more done within a few days than the Aussie broker did over 2 weeks.
I'm sure not all Aussie brokers are this bad but my experience was terrible and a total waste of my time at what has already been a tough time.

Things were good until we were notified tonight our broker had their email hacked with all details taken.
Banks, drivers license, home address, all gone, probably to the dark web.

We mailed them 8 weeks ago no response to reducing our rate. Rate is higher than market rate and they use delaying tactics to avoid reducing the rate. They were quick to increase though when rates were rising. Shop around yourself much better options in the market now.

I have been with Aussie home loans for over 5 years. First four years I was on a fixed rate for 4.59%, four years later my broker told that I am paying way more than average and asked me to fix for 3.96 with a break fix fee of over $3000 within 3 months interest rate went down significantly and average now is under 3%. A few weeks ago I went to my mortgage broker and told them this is not fair and I am getting better rates from other lender and they are also offering me $4000 cash bonus he told me don’t go with another lender I will negotiate...

As a real estate agent for 1 4 years my heart sinks when buyers say they are using Aussie.
They tell buyers that they can get the finance and then they get declined.
Buyers spend money on building and pest reports and solicitor fees only to be out of pocket and devastated.
Do yourself a favour and go somewhere else

Aussie Home loan is one of the worst loans out there.
Here are the reasons why:
1. High interest rate compared to other banks/institutions in the market
2. Online tool is one of the oldest and useless interface.
3. Slow transfer of money in and out of Aussie home loan account, takes 1 extra day longer than other banks.
4. Their Customer service is difficult to deal with, as a customer I had to call in 3 times to get what needed to be done.
I'm looking to refin to other banks once fixed rate period is over!
At Aussie, we'll save you - lies lies lies!! one of the highest interest rates out there. No savings here! look elsewhere!
Avoid at all costs, you have been warned!!