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Aussie Home Loans

Aussie Home Loans

4.5 from 1,798 reviews · View Statistics
Listing monitored by Aussie

Reviews

Previous
Next

Go to an independent broker

published

My broker was incompetent, dishonest and lazy. I ended up with a product that cost me more and was expensive to get out of. Customer service has been terrible from Aussie as well.

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Aussie
Customer Service S.Aussie

AVOID!!

published

Customer Service is horrible. Ben says he will call you back, however not even after numerous of phone calls does he call back. Telling me if I don't fill out all my personal details out beforehand, I will be refused an appointment is not good business. Receptionist has no idea about customer service either. Very rude. Told one interest rate, but then when come to signing, be told another. It takes the business so long to even submit the information to the bank.

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Customer Service
Incentivised Review No
Aussie
Customer Service S.Aussie

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(1,234)
paula b.
paula b.South East Queensland, QLD

Please don’t go with Aussie they will break you

published

The worst service ever I had a broker who had no idea. I have been approved since by the bank where my broker and the auditing said not possible. Great income and purchasing second property with good credit. The problem was they don’t understand salary sacrifice or how to read statements of the reimbursement. If you are a government worker so not go with Aussie.

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kiwagyugold
kiwagyugoldMetropolitan Adelaide, SA
  • 2 reviews

Worst broker in Australia in my opinion. Strange practices.

published

[Name Removed] from Aussie home loans failed to deliver, twice. She has single handedly damaged a perfect 50 year credit rating in a matter of months and should not be practicing in an industry that affects peoples lively hoods. Stay well and truly clear if you value your home loan chances, money and especially your time. Biggest regret was putting faith and time into her. HUGE MISTAKE thats now literally costing me extra money per month.

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Aussie
Customer Service S.Aussie
Jamie W.
Jamie W.
  • 2 reviews

Brokerage ?

published

Wow . Attempted to work with a broker . Total indifference. Given a second senior broker and the advice given ... “ best for you to deal with the bank yourself “ wow. So why even have a brokerage service when that sort of advice is given . Will go with the advice given and not use Aussie

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Aussie
Customer Service S.Aussie

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Next

Please don’t make the same mistake we did.

published
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Incentivised Review No
Aussie
Customer Service S.Aussie
Bri
BriSouth East Queensland, QLD

Very dissatisfied

published
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Aussie
Customer Service S.Aussie
Irina L.
Irina L.
  • 3 reviews
  • 1 like

Dont use them

published
Customer Service
Application Process
Aussie
Customer Service S.Aussie

Other Home Loans

 
 

0.0
(1,234)
Michelle V.
Michelle V.South East Queensland, QLD

Terrible

published

I have been with Aussie for over 10 years, they have deteriorated each year and now i can not even get an update on current interest rates from these people, slow down tactics and delay all the way.

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Aussie
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Marley
MarleyGreater Melbourne (Outer), VIC
  • Verified

Waste of Time

published

I contacted an Aussie broker as my partner and I had separated. My partner needed to refinance and I needed a new loan to buy another property.
I wasted 2 weeks trying to get the broker to do anything. Everytime I called he had done nothing and kept saying he would do it tomorrow and nothing ever happened.
In the end I swapped to a Mortgage Choice broker and got more done within a few days than the Aussie broker did over 2 weeks.
I'm sure not all Aussie brokers are this bad but my experience was terrible and a total waste of my time at what has already been a tough time.

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Aussie
Customer Service S.Aussie
Jonathan
JonathanGreater Melbourne (Inner), VIC

They were hacked and had all our details taken.

published

Things were good until we were notified tonight our broker had their email hacked with all details taken.
Banks, drivers license, home address, all gone, probably to the dark web.

Transparency
Customer Service
Incentivised Review No
Paul
Paul
  • 2 reviews

Once you on-board they dont care

published

We mailed them 8 weeks ago no response to reducing our rate. Rate is higher than market rate and they use delaying tactics to avoid reducing the rate. They were quick to increase though when rates were rising. Shop around yourself much better options in the market now.

Transparency
Customer Service
Aussie
Customer Service S.Aussie
Salman S.
Salman S.Sydney, NSW
  • Verified

Regret for choosing the worst lender. Only choose Aussie home loans under your own risk..

published
Transparency
Customer Service
Aussie
Customer Service S.Aussie
Salman S.
Salman S.

Terrible, No communication,incompetent

published

As a real estate agent for 1 4 years my heart sinks when buyers say they are using Aussie.
They tell buyers that they can get the finance and then they get declined.
Buyers spend money on building and pest reports and solicitor fees only to be out of pocket and devastated.
Do yourself a favour and go somewhere else

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Customer Service
Aussie
Customer Service S.Aussie

Other Home Loans

 
 

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Sarah
SarahSydney, NSW

Terrible negative stars!! - Don't bother, go with one of the big 4 banks!

published

Aussie Home loan is one of the worst loans out there.
Here are the reasons why:
1. High interest rate compared to other banks/institutions in the market
2. Online tool is one of the oldest and useless interface.
3. Slow transfer of money in and out of Aussie home loan account, takes 1 extra day longer than other banks.
4. Their Customer service is difficult to deal with, as a customer I had to call in 3 times to get what needed to be done.
I'm looking to refin to other banks once fixed rate period is over!
At Aussie, we'll save you - lies lies lies!! one of the highest interest rates out there. No savings here! look elsewhere!
Avoid at all costs, you have been warned!!

Transparency
Customer Service
Aussie
Customer Service S.Aussie
Sarah
Sarah

Hi Dale, how do I get hold of you? Do I call 131333 and ask for Dale? I can't provide my mobile on this public site...

Aussie
Customer Service S.Aussie
Home Loans

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Page 1 of 8

Questions & Answers

Rufus
Rufusasked

I've just pressed the stats button at the top and it's probably good that I did. Does it seem weird that over 10 years the rating was constantly 2 out of 5 and then magically over a month or two there are 500 5 star ratings pushing the rating to 4 out of 5? This is also during coronavirus when things would have shut down quite a bit.

3 answers
Aussie
Customer Service S.Aussie

Hi Rufus,

We've had plenty of feedback over the Covid period, which is still ongoing for many of our customers.

We've started to encourage customers to review us more than ever, which explains the awesome uplift we've seen.

If you have any feedback on your experience please also feel free to leave a review.

Cheers,

Timm

bzerk86
bzerk86

I didn't even know Aussie was on Product reviews until they told me they were. Unfortunately people are more willing to share negative feedback than positive.

Jayden T
Jayden T

Hi Jonatan,

What a fantastic review of your experience with your Aussie Broker, thank you for sharing.

Congratulations on your first home purchase.

We love that your Aussie broker has been able to guide you in helping to achieve your dreams of owning your very first home.

Remember to stay in touch with your broker and they will continue to assist.

Kind Regards,

Wesley
Jonatan
Jonatan
4 days ago

Hi,

Yes I have questions about the loan bit I will have ask him later on. I was thinking I won the 250 dollars.

Regards,

Jonatan

does that say enough?

jabhar
jabharasked

hello im a 6 years full time mechanic in townsville just wanna ask cause i wanna buy a house a second hand houseworth 290 000 but i dont have a deposit money anyone can help me thnk you so much its my firsttimw buhong a house really appreciatewho can help me thank you so much

3 answers
Aussie
Customer Service S.Aussie

Hi Jabhar,

Thanks for your query with Aussie.

The best person to speak to in reference to this would be one of our Aussie Brokers.

So I can get you in contact with someone in your local area, we would need to grab a few details form yourself.

Can you please provide these details via the Aussie website or via email to raa@aussie.com.au

Kind Regards,
Daniel

MumOpines
MumOpines

No. Wrong answer. The gentleman has no deposit. No one does over 100% loans and it would be over 100% as he’d has no funds and would be needing stamp duty. Not good to give false hope

Aussie
Customer Service S.Aussie

Hi MumOpines,

Our Aussie Brokers can not only advise customers on whether they can get a loan or not, but also work with customers on getting them on the right path to being able to apply for a loan.

This is the reason we get customers speaking with a broker and this allows them to work with their broker to achieve their dreams.

Kind Regards,

Wesley

Paul
Paulasked

I been reading the reviews. Is it me or is Aussie always like this?
So far we have been going since late January. It is now the 17th March. So far apologies for power outage, being unwell and asked to resign documents because LVR was written twice the amount it should be. Lack of phone calls and one application sent last week. Was told my wife credit score was only in the 500’s but no defaults whatsoever. My wife has always had exceptional credit and gets offered credit consistently.
Has anyone else had these problems or can you advise me as I’m getting cold feet very quickly and I’m getting nowhere?
Also can you suggest another company?

1 answer
Zeb
Zeb

I'm having a similar experience. They're no help.

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