1 photo
Aussie Home Loans
4.8 from 4,181 reviews · View Statistics
Listing monitored by Aussie

Pros

Communicative, friendly team
Offers good deals on loans
Quickly processes applications

Reviews

Previous
Clear all
Next

They tring to steel your home

published

I have experience from last January, took five months. Broker Sid doesn't have any experience and no respond from official complain from Aussi. Do not go with Aussi if you love your home.

  • Transparency
  • Customer Service
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Raki
Raki
  • 2 reviews

If you love your home please do not go with Aussie

published
  • Transparency
  • Customer Service
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Unreasonable

published

After presenting my case of working full-time, permanently, for the Government, I was told to come back once I earn more money.
I am currenty sitting on 200k cold hard cash with no loan.
If I can't get a loan, I don't know how any first-home buyer will. Go to a broker with more experience and leave Aussie in the dust.

  • Incentivised Review No
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Cua C.
Cua C.South East Queensland, QLD

The worse of worse! Completely NIGHTMARE

published

The broker disappeared on finance day! Not answering his phone, not reply email or message. Did not process the loan as requested. We have to find new broker on the finance day.

  • Transparency
  • Customer Service
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Home Loans

Find out how Aussie Home Loans compares to other Home Loans

Know better, choose better.

Compare all
JSS
JSSGreater Melbourne (Inner), VIC
  • 3 reviews
  • 2 likes

Worst Ever broker. Wasted 3 Months Plus with them

published

I went to Aussie home loans due to the low rate published on their website. They said they are dealing with Adelaide Bendigo bank for my refinance. Its been 3 Months now, each time they come back with the request of new document which I provide and then they sleep for 1 week to response back. It has been going for ever now. I would recommend to go to any big bank and pay little extra then waste your time and energy with them. They are a big Zero.

  • Transparency
  • Customer Service
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!
KL Ong
KL OngGreater Melbourne (Inner), VIC

Unprofessional, disorganised and waste of time

published
  • Transparency
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!
Mark R.
Mark R.Greater Melbourne (Inner), VIC
  • 2 reviews
  • 3 likes

AUSSIE , WE'LL GET YOU, HA HA

published

After about 4 weeks of training this company sends out people expecting them to provide you the customer with independent and unbiased advice on the best loan for your most important ever purchase or refinance loan. Beware of un trained brokers who have very little finance experience and also try and flog life insurance as a side line, buyer beware and there are much better options

  • Transparency
  • Customer Service
  • Incentivised Review No
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Super Funds Awards 2022!

A good super fund can make a substantial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2022.

Wendy Z.
Wendy Z.
super-funds-awards-2020
Credit Card Awards 2020

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.
credit-card-awards-2020
What Is Peer-To-Peer Lending?

Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.

Nathan S.
Nathan S.
what-is-peer-to-peer-lending
Next
Naqib
NaqibSydney, NSW

Nightmare! Bad Service & Phone Etiquette!!! STAY AWAY!

published
  • Transparency
  • Customer Service
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!
DEborah
DEborahSouth East Queensland, QLD
  • 3 reviews
  • 9 likes

Incorrect information

published

Tried to get home loans finance Aussie Home Loans Victoria Point said approved!
They read the email wrong!! Waste of my time no experience.
Never go near Aussie again!!
Bad customer experience

  • Transparency
  • Customer Service
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Home Loans

Find out how Aussie Home Loans compares to other Home Loans

Know better, choose better.

Compare all
Paul
PaulSouth East Queensland, QLD

Unbelievably bad

published

Related to the Paddington branch. They were all over us to start, then nothing. I have been calling and leaving messages for weeks. I would definitely not recommend. Go somewhere else.

  • Transparency
  • Customer Service
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!

APPALLING customer service and communication.

published
  • Transparency
  • Customer Service
  • Incentivised Review No
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Lost customer
Lost customerSouth East Queensland, QLD

Poor service after initial sign up

published

Helpful when you first want a loan but they don't call you back when you want to end your loan with them. I've sent them 4 messages to try to find out how to exit my loan (because the automated call system just hangs up on you!) but I can't even get a response.

  • Transparency
  • Customer Service
Aussie
Customer Service S.AussieSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Home Loans

Find out how Aussie Home Loans compares to other Home Loans

Know better, choose better.

Compare all
Jayne H.
Jayne H.
  • 2 reviews
  • 2 likes

The most appalling service imaginable

published
  • Transparency
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!
Molly
MollySouthern and Hills, SA

Think carefully

published

We had a terrible experience with this company. They admitted too many people had reviewed the loan & the requested information was lost between them all. When we informed them we were walking away they lied that the loan was in last stage review three times. We have had numerous private & investment loans over four decades & never had the hassle & inconvenience this has caused. Our advice is take your business else where

  • Transparency
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!

Nightmare customer service

published

Aussie do not have the ability to email Tasmania for discharge settlement. I kid you now. They can email the security package for settlement in all other states no tas

  • Transparency
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 9

Questions & Answers

Rufus
Rufusasked

I've just pressed the stats button at the top and it's probably good that I did. Does it seem weird that over 10 years the rating was constantly 2 out of 5 and then magically over a month or two there are 500 5 star ratings pushing the rating to 4 out of 5? This is also during coronavirus when things would have shut down quite a bit.

3 answers
Aussie
Customer Service S.AussieSend a private message
bzerk86
bzerk86

I didn't even know Aussie was on Product reviews until they told me they were. Unfortunately people are more willing to share negative feedback than positive.

Jayden T
Jayden T
jabhar
jabharasked

hello im a 6 years full time mechanic in townsville just wanna ask cause i wanna buy a house a second hand houseworth 290 000 but i dont have a deposit money anyone can help me thnk you so much its my firsttimw buhong a house really appreciatewho can help me thank you so much

3 answers
Aussie
Customer Service S.AussieSend a private message
MumOpines
MumOpines

No. Wrong answer. The gentleman has no deposit. No one does over 100% loans and it would be over 100% as he’d has no funds and would be needing stamp duty. Not good to give false hope

Aussie
Customer Service S.AussieSend a private message
Paul
Paulasked

I been reading the reviews. Is it me or is Aussie always like this?
So far we have been going since late January. It is now the 17th March. So far apologies for power outage, being unwell and asked to resign documents because LVR was written twice the amount it should be. Lack of phone calls and one application sent last week. Was told my wife credit score was only in the 500’s but no defaults whatsoever. My wife has always had exceptional credit and gets offered credit consistently.
Has anyone else had these problems or can you advise me as I’m getting cold feet very quickly and I’m getting nowhere?
Also can you suggest another company?

1 answer
Zeb
Zeb

I'm having a similar experience. They're no help.

See all Aussie Home Loans questions

Get an answer from our members and Aussie representatives

Details

About Aussie Home Loans

Operating since 1992, Aussie is a mortgage broker service that has over 240 stores across the country.

They offer the following services:

  • Loans for those buying their first home
  • Loans for those buying their next home
  • Those who want to refinance their home loan
  • Loans for investment properties
  • Finance options for vehicles
  • Business loans

Aussie uses a unique comparison software to compare thousands of home loans from over 20 different lenders.

All brokers at Aussie are accredited by the Mortgage & Finance Association of Australia. They can help calculate your borrowing power and assist you through the home loan application and settlement process.

Points of praise:

  • Most reviewers found that the customer service they received at Aussie Home Loans was exceptional. They described a communicative, friendly team who kept them informed at every step of the loan process and showed genuine interest in their needs and concerns.
  • They were also satisfied with the rate they received for their loan. Some customers mentioned that they were lower than what they had been previously offered by other brokers.
  • Reviewers appreciated that their application was processed quickly, with some saying they received approval in as little as two days.
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.