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Aussie Home Loans
4.8 from 4,190 reviews · View Statistics
Listing monitored by Aussie

Pros

Communicative, friendly team
Offers good deals on loans
Quickly processes applications

Reviews

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Elspeth
ElspethHobart, TAS
  • 2 reviews

Great range of lenders to choose from

published

Great outcome but slow getting approval since all the banks were busy. We just needed a bit of extra communication during this time. The property market has been hot so everyone has been busy.

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Aussie
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Anon
AnonHobart, TAS
  • 3 reviews

They blow sunshine up you until you sign, then they dont pass on interest rate cuts. No after sales service from broker.

published
  • Transparency
  • Customer Service
Aussie
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Aussie
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Greco14
Greco14Greater Melbourne (Metropolitan), VIC
  • 10 reviews
  • 6 likes

If you want something done right, do it yourself.

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Aussie
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Greco14
Greco14
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Oh man.

published

Oh man just applied for a consolidation loan and money for our wedding.
Don't feel good looking at these reviews... :(

Aussie
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Jason
Jason

Hi Michelle. Thanks for taking time to reply.
My experience with Aussie was actually ok. Just wasn't able to agree on a loan figure. Didn't get what I applied for.
Cheers.

Aussie
Customer Service S.AussieSend a private message

Thanks Jason

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J_xo
J_xoVIC
  • 169 reviews
  • 45 likes

So far happy

published

So far I have had no issues with Aussie. My partner and I had our first meeting with Aussie and the Mortgage broker were helpful, friendly and polite. She told us all our options and was very friendly, polite and easy to understand. I will be sure to keep you posted if we have issues with a loan through them and it was interesting to know that they partially owned by Commonwealth Bank (that could be why the lady was recommending one of their loans). I think it comes down to the person who you have the initial meeting with, if they don't know what they are on about you shouldn't bother
Free service, financial advice

J_xo
J_xo
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Questions & Answers

Rufus
Rufusasked

I've just pressed the stats button at the top and it's probably good that I did. Does it seem weird that over 10 years the rating was constantly 2 out of 5 and then magically over a month or two there are 500 5 star ratings pushing the rating to 4 out of 5? This is also during coronavirus when things would have shut down quite a bit.

3 answers
Aussie
Customer Service S.AussieSend a private message
bzerk86
bzerk86

I didn't even know Aussie was on Product reviews until they told me they were. Unfortunately people are more willing to share negative feedback than positive.

Jayden T
Jayden T
jabhar
jabharasked

hello im a 6 years full time mechanic in townsville just wanna ask cause i wanna buy a house a second hand houseworth 290 000 but i dont have a deposit money anyone can help me thnk you so much its my firsttimw buhong a house really appreciatewho can help me thank you so much

3 answers
Aussie
Customer Service S.AussieSend a private message
MumOpines
MumOpines

No. Wrong answer. The gentleman has no deposit. No one does over 100% loans and it would be over 100% as he’d has no funds and would be needing stamp duty. Not good to give false hope

Aussie
Customer Service S.AussieSend a private message
Paul
Paulasked

I been reading the reviews. Is it me or is Aussie always like this?
So far we have been going since late January. It is now the 17th March. So far apologies for power outage, being unwell and asked to resign documents because LVR was written twice the amount it should be. Lack of phone calls and one application sent last week. Was told my wife credit score was only in the 500’s but no defaults whatsoever. My wife has always had exceptional credit and gets offered credit consistently.
Has anyone else had these problems or can you advise me as I’m getting cold feet very quickly and I’m getting nowhere?
Also can you suggest another company?

1 answer
Zeb
Zeb

I'm having a similar experience. They're no help.

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Details

About Aussie Home Loans

Operating since 1992, Aussie is a mortgage broker service that has over 240 stores across the country.

They offer the following services:

  • Loans for those buying their first home
  • Loans for those buying their next home
  • Those who want to refinance their home loan
  • Loans for investment properties
  • Finance options for vehicles
  • Business loans

Aussie uses a unique comparison software to compare thousands of home loans from over 20 different lenders.

All brokers at Aussie are accredited by the Mortgage & Finance Association of Australia. They can help calculate your borrowing power and assist you through the home loan application and settlement process.

Points of praise:

  • Most reviewers found that the customer service they received at Aussie Home Loans was exceptional. They described a communicative, friendly team who kept them informed at every step of the loan process and showed genuine interest in their needs and concerns.
  • They were also satisfied with the rate they received for their loan. Some customers mentioned that they were lower than what they had been previously offered by other brokers.
  • Reviewers appreciated that their application was processed quickly, with some saying they received approval in as little as two days.
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