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Aussie Home Loans
4.8 from 4,233 reviews · View Statistics
Listing monitored by Aussie

Pros

Communicative, friendly team
Offers good deals on loans
Quickly processes applications

Reviews

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shraddha t.
shraddha t.South East Queensland, QLD

Great service

published

Great support during the whole process of home loan application.

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Stuart
StuartMetropolitan Adelaide, SA

Easy to deal with

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Made a difficult process easy and painless, Bailey was always available to help.

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Mary has always taken care of us and taken the time to explain thing.

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Customer service was professional and easy.
There were no unexpected costs, everything was standard and as explained.
The rate was as good as you could expect in these tough times, and still better than everywhere else.

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Riki
RikiSouth-Eastern Region, NSW
  • 2 reviews

Solid rep, good experience

published

Despite the length of time it takes with refinancing a mortgage, I had an easy process with Aussie. Broker was able to explain different options for what I told them I wanted and I was pleased with the outcome.

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Wigneswara
WigneswaraSydney, NSW

Professional!!!

published

Grate service. All ways some one available to help us when ever I called for clarification. From first day of talk to final stage all updated correctly. Helpful during
Filling application from during Covid time.

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Gina
GinaSouth East Queensland, QLD
  • 2 reviews

Amazing Brokers

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We have now bought and sold 3 properties and our Broker Jennifer Crosbie is a super star
working super hard to get the best possible deal and listening to our needs

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Cathy J.
Cathy J.Sydney, NSW

Always great experience with Aussie.

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As Usual great customer service. Initial enquiry was answered very promptly. The broker did keep us updated, however the settlement did take very long. Suncorp were a little slow in welcoming us.

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Shannen K.
Shannen K.South West, WA
  • 3 reviews

Exceptional Communication

published

Shaun and his team were very efficient when it came to communication. They always replied promptly and got in touch whenever they had an update for me. The process was very smooth and fairly quick, I felt like I had to do very minimal work throughout the process.

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Carol
CarolMetropolitan Adelaide, SA
  • 2 reviews

Refinance application

published

Very satisfied with Matthew and his staff. Very professional and kept us informed all through the process. Always available. Bit slow due to CoVID and we missed a couple of things out on the forms.

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enzomarx1563
enzomarx1563South East Queensland, QLD

When the "Big Banks" wont help.

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Great mortgage plan and fantastic broker

published

A good offset account plan that was competitive and a fantastic broker who was patient and made the whole experience easy to understand. After two years with Aussie I would be interested to know how my plan could be improved.

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Phae D.
Phae D.Mid North Coast, NSW
  • 2 reviews

Just great all around.

published

Excellent customer service. Explains everything well, well basically spoon feed information as necessary without complaint, takes a lot of headache & stress out with straight forward & honest answers about any concerns or clarifications asked. Seeks the best deal available.

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JJM
JJMMetropolitan Adelaide, SA

Made it easier to get the loan!

published

Aussie was great from the beginning and honest. They did everything they could to get us the loan and gave us tips when we may have struggled. They always pushed to get results as the bank was not being cooperative and efficient but they kept pushing for us to make sure things were as stress free as possible. Once we got the loan the service kind of stopped and we ended up doing all of our progress payments ourselves and fixing the loan after construction as it was a lot quicker to send things into the bank ourselves.

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A smooth and easy process

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The service and advice from Aussie was fast and efficient and my home loan approved easily. The whole process could not have been smoother! I would definitely use them again!

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Great information easy applications. everything explain. Very approachable. Quick response to calls and emails.

published

Great service all round thank you very much my experience was great.it was fast and i understoid each step as we went a long all my questions was answered and the person was very good at making sure i understood.

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Page 1 of 4

Questions & Answers

Rufus
Rufusasked

I've just pressed the stats button at the top and it's probably good that I did. Does it seem weird that over 10 years the rating was constantly 2 out of 5 and then magically over a month or two there are 500 5 star ratings pushing the rating to 4 out of 5? This is also during coronavirus when things would have shut down quite a bit.

3 answers
Aussie
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bzerk86
bzerk86

I didn't even know Aussie was on Product reviews until they told me they were. Unfortunately people are more willing to share negative feedback than positive.

Jayden T
Jayden T
jabhar
jabharasked

hello im a 6 years full time mechanic in townsville just wanna ask cause i wanna buy a house a second hand houseworth 290 000 but i dont have a deposit money anyone can help me thnk you so much its my firsttimw buhong a house really appreciatewho can help me thank you so much

3 answers
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MumOpines
MumOpines

No. Wrong answer. The gentleman has no deposit. No one does over 100% loans and it would be over 100% as he’d has no funds and would be needing stamp duty. Not good to give false hope

Aussie
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Paul
Paulasked

I been reading the reviews. Is it me or is Aussie always like this?
So far we have been going since late January. It is now the 17th March. So far apologies for power outage, being unwell and asked to resign documents because LVR was written twice the amount it should be. Lack of phone calls and one application sent last week. Was told my wife credit score was only in the 500’s but no defaults whatsoever. My wife has always had exceptional credit and gets offered credit consistently.
Has anyone else had these problems or can you advise me as I’m getting cold feet very quickly and I’m getting nowhere?
Also can you suggest another company?

1 answer
Zeb
Zeb

I'm having a similar experience. They're no help.

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Details · 

About Aussie Home Loans

Operating since 1992, Aussie is a mortgage broker service that has over 240 stores across the country.

They offer the following services:

  • Loans for those buying their first home
  • Loans for those buying their next home
  • Those who want to refinance their home loan
  • Loans for investment properties
  • Finance options for vehicles
  • Business loans

Aussie uses a unique comparison software to compare thousands of home loans from over 20 different lenders.

All brokers at Aussie are accredited by the Mortgage & Finance Association of Australia. They can help calculate your borrowing power and assist you through the home loan application and settlement process.

Points of praise:

  • Most reviewers found that the customer service they received at Aussie Home Loans was exceptional. They described a communicative, friendly team who kept them informed at every step of the loan process and showed genuine interest in their needs and concerns.
  • They were also satisfied with the rate they received for their loan. Some customers mentioned that they were lower than what they had been previously offered by other brokers.
  • Reviewers appreciated that their application was processed quickly, with some saying they received approval in as little as two days.
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