Aussie Home Loans

Great support during the whole process of home loan application.

Made a difficult process easy and painless, Bailey was always available to help.

Customer service was professional and easy.
There were no unexpected costs, everything was standard and as explained.
The rate was as good as you could expect in these tough times, and still better than everywhere else.

Despite the length of time it takes with refinancing a mortgage, I had an easy process with Aussie. Broker was able to explain different options for what I told them I wanted and I was pleased with the outcome.

Grate service. All ways some one available to help us when ever I called for clarification. From first day of talk to final stage all updated correctly. Helpful during
Filling application from during Covid time.

We have now bought and sold 3 properties and our Broker Jennifer Crosbie is a super star
working super hard to get the best possible deal and listening to our needs

As Usual great customer service. Initial enquiry was answered very promptly. The broker did keep us updated, however the settlement did take very long. Suncorp were a little slow in welcoming us.

Shaun and his team were very efficient when it came to communication. They always replied promptly and got in touch whenever they had an update for me. The process was very smooth and fairly quick, I felt like I had to do very minimal work throughout the process.

Very satisfied with Matthew and his staff. Very professional and kept us informed all through the process. Always available. Bit slow due to CoVID and we missed a couple of things out on the forms.

I have banked with the ANZ for 43 years and held 5 mortgages with them (all paid back in full!) now, when I needed their help the most, they refused to even discuss anything with me regarding a mortgage (or any of the other "big" banks) due to my period of employment (just started a new full time job). However, I still have to pay to stay somewhere, currently DOUBLE the repayments on the home loan I was asking for and I had a 20% deposit.
Out of desperation I turned to Aussie Select and to be honest it was also difficult to secure the loan and ...

A good offset account plan that was competitive and a fantastic broker who was patient and made the whole experience easy to understand. After two years with Aussie I would be interested to know how my plan could be improved.

Excellent customer service. Explains everything well, well basically spoon feed information as necessary without complaint, takes a lot of headache & stress out with straight forward & honest answers about any concerns or clarifications asked. Seeks the best deal available.

Aussie was great from the beginning and honest. They did everything they could to get us the loan and gave us tips when we may have struggled. They always pushed to get results as the bank was not being cooperative and efficient but they kept pushing for us to make sure things were as stress free as possible. Once we got the loan the service kind of stopped and we ended up doing all of our progress payments ourselves and fixing the loan after construction as it was a lot quicker to send things into the bank ourselves.

The service and advice from Aussie was fast and efficient and my home loan approved easily. The whole process could not have been smoother! I would definitely use them again!

Great service all round thank you very much my experience was great.it was fast and i understoid each step as we went a long all my questions was answered and the person was very good at making sure i understood.