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Great service
Great support during the whole process of home loan application.
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The reviewer stated that an incentive was offered for this review
Easy to deal with
Made a difficult process easy and painless, Bailey was always available to help.
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Hi there Stuart,
Thank you kindly for taking the time to leave a kind note about your experience with Bailey and Team Aussie!
We are happy to know that it was an easy, stress free process for you as...
Mary has always taken care of us and taken the time to explain thing.
Customer service was professional and easy.
There were no unexpected costs, everything was standard and as explained.
The rate was as good as you could expect in these tough times, and still better than everywhere else.
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Hi there Katt,
Thank you kindly for taking the time to leave a kind note for Team Aussie and your broker Mary! We will be sure to pass on the lovely feedback to the whole team to let them know to con...
- 2 reviews
Solid rep, good experience
Despite the length of time it takes with refinancing a mortgage, I had an easy process with Aussie. Broker was able to explain different options for what I told them I wanted and I was pleased with the outcome.
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Hi Riki,
Thank you for the positive review. We're glad to hear you had an easy process and that your broker took the time to understand your situation and explained different options which suited you. ...
Read more We're really sorry to hear about the length of the refinancing process. We hope we could give you a 5-star service next time to engage your Aussie broker! Kind regards, AdrianFind out how Aussie Home Loans compares to other Home Loans
Know better, choose better.
Professional!!!
Grate service. All ways some one available to help us when ever I called for clarification. From first day of talk to final stage all updated correctly. Helpful during
Filling application from during Covid time.
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i Wigneswara,
Thank you for the positive feedback! We're glad to hear your broker was always there to answer your questions, and that they were helpful in the application process. ...
Read more We are always here to help, so please do not hesitate to reach out should you need any further assistance from your expert broker! Kind regards, AdrianThe reviewer stated that an incentive was offered for this review
- 2 reviews
Amazing Brokers
We have now bought and sold 3 properties and our Broker Jennifer Crosbie is a super star
working super hard to get the best possible deal and listening to our needs
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Hi Gina,
Thank you for the positive review for your broker Jennifer! It's wonderful to hear she's spent time listening to your needs and bringing you the best deal. ...
Read more We are always here to help, so please do not hesitate to reach out should you need any further assistance from your expert broker! We hope to provide you with a 5-star service in the future. Kind regards, AdrianAlways great experience with Aussie.
As Usual great customer service. Initial enquiry was answered very promptly. The broker did keep us updated, however the settlement did take very long. Suncorp were a little slow in welcoming us.
Hi Cathy,
Thank you for leaving a review for your broker. It's great that you received great customer service, and that your broker always kept you updated. ...
Read more We're sorry to hear that your lender was a little slow in their initial contact with you. Please rest assured that we are always here to help, so please do not hesitate to reach out should you need any further assistance from your expert broker! Kind regards, AdrianThe reviewer stated that an incentive was offered for this review
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- 3 reviews
Exceptional Communication
Shaun and his team were very efficient when it came to communication. They always replied promptly and got in touch whenever they had an update for me. The process was very smooth and fairly quick, I felt like I had to do very minimal work throughout the process.
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Hi Shannen,
Thank you for such a positive feedback for your broker Shaun and his team! We're very happy to hear that you found the communication to be efficient. Most of all, it's great that we were ...
Read moreable to take the hard work off you to ensure a smooth and quick process.- 2 reviews
Refinance application
Very satisfied with Matthew and his staff. Very professional and kept us informed all through the process. Always available. Bit slow due to CoVID and we missed a couple of things out on the forms.
- Application Process
- Timeliness
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Hi Carol,
Thank you very much for taking the time to provide us with feedback. Glad to hear that you found our broker Matthew and his team to be professional and ready to assist. ...
Read more We also thank you for your understanding for any delays and anything that was missed. Should you have any further feedback, please feel free to contact us. Kind regards, AdrianFind out how Aussie Home Loans compares to other Home Loans
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When the "Big Banks" wont help.
I have banked with the ANZ for 43 years and held 5 mortgages with them (all paid back in full!) now, when I needed their help the most, they refused to even discuss anything with me regarding a mortgage (or any of the other "big" banks) due to my period of employment (just started a new full time job). However, I still have to pay to stay somewhere, currently DOUBLE the repayments on the home loan I was asking for and I had a 20% deposit.
Out of desperation I turned to Aussie Select and to be honest it was also difficult to secure the loan and ...
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Hi Enzomarx1563,
Thank you for taking the time to share this feedback with us. ...
Read moreWe are sorry to hear that this was the case, but it is wonderful to see that Bella was able to assist you with your application and get you over the line. Be sure to keep in touch with Bella for continued support! MaddieThe reviewer stated that an incentive was offered for this review
Great mortgage plan and fantastic broker
A good offset account plan that was competitive and a fantastic broker who was patient and made the whole experience easy to understand. After two years with Aussie I would be interested to know how my plan could be improved.
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Hi S Walker,
Thank you for leaving such a wonderful feedback....
Read more It is great to know that your Aussie broker was patient and made your home loan process an easy to understand experience for you. Remember to stay in touch with your broker and they will continue to assist. Be sure to keep sharing your experience with your family and friends, so that others can have the same experience like you. - DewanshiThe reviewer stated that an incentive was offered for this review
- 2 reviews
Just great all around.
Excellent customer service. Explains everything well, well basically spoon feed information as necessary without complaint, takes a lot of headache & stress out with straight forward & honest answers about any concerns or clarifications asked. Seeks the best deal available.
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Hi Phae,
Thank you for taking the time to leave this review....
Read moreWe are so happy to see that your broker provided excellent service, explained everything to you and ensured to take away the stress from you! Be sure to keep in touch with your broker for continued support and assistance! MaddieFind out how Aussie Home Loans compares to other Home Loans
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Made it easier to get the loan!
Aussie was great from the beginning and honest. They did everything they could to get us the loan and gave us tips when we may have struggled. They always pushed to get results as the bank was not being cooperative and efficient but they kept pushing for us to make sure things were as stress free as possible. Once we got the loan the service kind of stopped and we ended up doing all of our progress payments ourselves and fixing the loan after construction as it was a lot quicker to send things into the bank ourselves.
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Hi JJM,
Thank you for taking the time to share this wonderful feedback with us!...
Read moreWe are thrilled to see that your broker has been honest from the beginning and made sure to do everything they could to help! It is great your broker pushed to get results whilst making the process stress free. Be sure to keep in touch with yo0ur broker or the contact centre for continued support! MaddieA smooth and easy process
The service and advice from Aussie was fast and efficient and my home loan approved easily. The whole process could not have been smoother! I would definitely use them again!
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Hi Kelly,
Thank you for taking the time to leave such great feedback!...
Read more Its excellent that the process went smoothly and that your broker was fast and efficient! If you ever need anything further, please do not hesitate to reach out to your broke or the team at Aussie! - CaitlinGreat information easy applications. everything explain. Very approachable. Quick response to calls and emails.
Great service all round thank you very much my experience was great.it was fast and i understoid each step as we went a long all my questions was answered and the person was very good at making sure i understood.
- Customer Service
- Loan TypeVariable Rate
- Loan used forFirst Home
Hi Pietta,
Thank you for sharing this feedback with us,...
Read moreWe are so pleased to hear that your broker provided great information, explained the process and made sure to provide great service. It is wonderful to know that your broker answered all your questions and made sure you understood the process. Be sure to keep in touch with continued support and assistance! MaddieThe reviewer stated that an incentive was offered for this review
Questions & Answers
I've just pressed the stats button at the top and it's probably good that I did. Does it seem weird that over 10 years the rating was constantly 2 out of 5 and then magically over a month or two there are 500 5 star ratings pushing the rating to 4 out of 5? This is also during coronavirus when things would have shut down quite a bit.
Hi Rufus,
We've had plenty of feedback over the Covid period, which is still ongoing for many of our customers. ...
Read more We've started to encourage customers to review us more than ever, which explains the awesome uplift we've seen. If you have any feedback on your experience please also feel free to leave a review. Cheers, TimmI didn't even know Aussie was on Product reviews until they told me they were. Unfortunately people are more willing to share negative feedback than positive.
Hi Jonatan,
What a fantastic review of your experience with your Aussie Broker, thank you for sharing....
Read more Congratulations on your first home purchase. We love that your Aussie broker has been able to guide you in helping to achieve your dreams of owning your very first home. Remember to stay in touch with your broker and they will continue to assist. Kind Regards, Wesley Jonatan Jonatan 4 days ago Hi, Yes I have questions about the loan bit I will have ask him later on. I was thinking I won the 250 dollars. Regards, Jonatan does that say enough?hello im a 6 years full time mechanic in townsville just wanna ask cause i wanna buy a house a second hand houseworth 290 000 but i dont have a deposit money anyone can help me thnk you so much its my firsttimw buhong a house really appreciatewho can help me thank you so much
Hi Jabhar,
Thanks for your query with Aussie. ...
Read more The best person to speak to in reference to this would be one of our Aussie Brokers. So I can get you in contact with someone in your local area, we would need to grab a few details form yourself. Can you please provide these details via the Aussie website or via email to raa@aussie.com.au Kind Regards, DanielNo. Wrong answer. The gentleman has no deposit. No one does over 100% loans and it would be over 100% as he’d has no funds and would be needing stamp duty. Not good to give false hope
Hi MumOpines,
Our Aussie Brokers can not only advise customers on whether they can get a loan or not, but also work with customers on getting them on the right path to being able to apply for a loan. ...
Read more This is the reason we get customers speaking with a broker and this allows them to work with their broker to achieve their dreams. Kind Regards, WesleyI been reading the reviews. Is it me or is Aussie always like this?
So far we have been going since late January. It is now the 17th March. So far apologies for power outage, being unwell and asked to resign documents because LVR was written twice the amount it should be. Lack of phone calls and one application sent last week. Was told my wife credit score was only in the 500’s but no defaults whatsoever. My wife has always had exceptional credit and gets offered credit consistently.
Has anyone else had these problems or can you advise me as I’m getting cold feet very quickly and I’m getting nowhere?
Also can you suggest another company?
Get an answer from our members and Aussie representatives
Details ·
About Aussie Home Loans
Operating since 1992, Aussie is a mortgage broker service that has over 240 stores across the country.
They offer the following services:
- Loans for those buying their first home
- Loans for those buying their next home
- Those who want to refinance their home loan
- Loans for investment properties
- Finance options for vehicles
- Business loans
Aussie uses a unique comparison software to compare thousands of home loans from over 20 different lenders.
All brokers at Aussie are accredited by the Mortgage & Finance Association of Australia. They can help calculate your borrowing power and assist you through the home loan application and settlement process.
Points of praise:
- Most reviewers found that the customer service they received at Aussie Home Loans was exceptional. They described a communicative, friendly team who kept them informed at every step of the loan process and showed genuine interest in their needs and concerns.
- They were also satisfied with the rate they received for their loan. Some customers mentioned that they were lower than what they had been previously offered by other brokers.
- Reviewers appreciated that their application was processed quickly, with some saying they received approval in as little as two days.
Extra Information
Aussie Home Loans is a ProductReview.com.au Awards Winner for 2022. Learn more
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Hi Shraddha,
Read more home loan journey with us. If you require any assistance in the future please feel free to contact us at anytime, we are always here to help :)Thank you for taking the time to leave a 5-Star review for Team Aussie!
It is lovely to hear that we were able to provide excellent service and support from the start to the end of your...