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Please note that the Busselton, Bunbury and Margaret River offices are now operating as Ventura South West.
Aussie Living Homes
WA, Perth Metro, WA, Bunbury, WA, Busselton, WA, Margaret RiverReviewer Photos & Videos
AnnaPerth, WA
- WA, Perth Metro
- Verified customer
Dissapointment is an understatement
We signed up to build with Aussie living homes because believed that as part of BGC group they will be reliable and experienced builder. With government grants in place we expected a couple of delays, however what we are experiencing is beyond a joke.
We settled on the land in November and now, in the middle of February were told that our slab is still 6 weeks away. It is very hard to communicate with anybody from the company, most of the time phone calls, emails and messages are left unanswered. We have no idea what is going on and it is be...
Read morecause nothing is done. When signing up the contract we were assured that they have capped their sales to manageable amount of properties, so there will not be significant delays in build. Now almost 5 months for the first step of construction is significant to me. Save yourself stress and time, do not sign up with this builder.Chanel Perth, WA
- WA, Perth Metro
- Verified customer
Fine until you sign the dotted line
Originally signed up Before Covid had hit ready to build my dream home with Aussie living. The First steps were great , contracts , pre start, Finance all smooth easy sailing. But the moment you sign that dotted line and settlement happens , forget about any customer service it’s nothing but disappointment . Construction has been a Nightmare. Took 3 month from settlement Just to get a slab down . I'm now waiting over 2 months for Brick work to start and my neighbors house ( with someone outside of BGC) already has their roof on and ele...
Read morectrics done even though their slab went down after mine . On top of this I now have an issue with my aircon system that I signed up for because the paperwork meant to be supplied to me wasn’t. I'm far from happy , every time I ask for updates all I get it " There's no one available, we will update you. " which I find funny that every other building company manages to have workers available. Quietly frankly I will never build again and my proud home ownership moment is actually become a stressful ,disappointing disaster.- WA, Perth Metro
- Verified customer
Just falls perfectly into place
I am very satisfied with the help of the whole team of Aussie Living Homes. My consultant Mr. Ray Hamilton has been very great in going the extra length to help me reach my dream to have my own home. From choosing the location, the ups and downs of preconstruction, and up to the building stage everything seems to have been in great timing and just falls into place and all throughout the process Mr. Hamilton has been so keen in guiding me. I have applied in a time where there is a great volume of people have built houses so quite understandably a few delays can be expected but overall the communication I got with the whole team has been great. I would totally recommend building with Aussie Living Homes. It has been the best decision I made!
1 comment
- WA, Perth Metro
- Verified customer
Dreams Do Come True
We originally went to another builder who did not want to know us after we had finance problems and never contacted us again and then we contacted Aussie Living.
Our process did take a little longer and was 2 years in the making due to our finance problems, but we never gave up as we had a dream which we wanted this to come true, and we never lost sight of our goal.
Sales Consultant was excellent he reached out to us and we advised him of a finance problems and tried to assist us best as he could and pointed us in the right direction after a fe...
1 comment
Aussie Living H.Aussie Living Homes
Wow, Michael! This is one of the best reviews we have read. Thank you SO much for taking the time and detailing everything, we really appreciate it!
We love to hear from our customers and it is grea...
Read moret to know that you have really enjoyed your experience with us and you are now only a short few weeks away from getting your keys!LeePerth, WA
- WA, Perth Metro
- Verified customer
Awesome
Our experience has been very good so far great help from Geoff Taylor from the sales team. Awesome display homes and the pre start experience is fantastic. Really pleased with the regular updates as we move into construction hoping the experience so far continues. Would highly recommend Aussie Living Homes.
1 comment
Aussie Living H.Aussie Living Homes
Thanks so much for your kind words, Lee it's really appreciated. We couldn't agree more, Geoff is pretty awesome! We are looking forward to being on this exciting journey with you.
- Aussie Online Team
builttheinfinitePerth, WA
- WA, Perth Metro
- Verified customer
Initially excellent.. then service turned poor
We signed up in October 2019 with [name removed] a lady who no longer works for Aussie living-she was absolutely fantastic, no ask was too much. Her figures and Mortagage repayments were also spot on. Then BGC took over and got rid of many staff, worst communication ever no answers anytime.
Edit : after reading our review the customer service representative contacted us. Following this we arranged a time to talk over the phone, he then missed our scheduled call. The general manger got in contact. He provided an apology and advised that they would pay for shelving in our living area which is appreciated.
2 comments
Aussie Living H.Aussie Living Homes
Hi Builttheinfinite,
Thanks for your message and feedback. ...
Read more We'd like to confirm that our General Manager has been in contact and Aussie have covered the full price for the production and installation of the shelves in your new home. We hope you are loving your new home! Kind regards, The Aussie Online Team!Thanks for your message. The general manager has been in contact and I have updated my review as he asked for.
Darlene HPerth, WA
- WA, Perth Metro
- Verified customer
Dream Come True
Thank you to the entire team at Aussie Living Homes. Special thanks to my Sales Consultant Greg Marshall who helped with the finer details of what I was looking for in a home, my Pre Start Consultant Dennika, Client Liaison Natalie and my Site Supervisor Phil. The entire team has been friendly and professional and were ready to answer any questions I had along the way. My first time building has been stress free and I am am extremely happy with the workmanship and quality of the build. My financial broker, Richard Wright was very knowledgeable and explained everything during the approvals process. I highly recommend Aussie Living, their customer service and build quality has been 100%.
1 comment
Aussie Living H.Aussie Living Homes
Hi Darlene, Thanks so much for the lovely review! We've loved being part of your building journey and so proud to hear how happy you are with your new home. Congratulations on receiving they keys to y...
Read moreour beautiful new home! Warm Regards, The team at Aussie Living Homes :)MaddyPerth, WA
- 2 reviews
- 1 like
- WA, Perth Metro
- Verified customer
Amazing quality for money! Look no further!!
In love with our beautiful new home built by Aussie Living. From the start they took our needs seriously, were not pushy, talked us through every process in detail, answered every question so quickly and the quality is incredible. Everyone we dealt with provided excellent customer service! Communication was excellent throughout the build, the advice we were given was extremely helpful and I wouldn’t hesitate to recommend Aussie Living to anyone looking to build! No hidden fees, amazing value for money. Our house looks like a show home but without the massive price tag. Thank you Aussie Living for allowing our dreams to come to life! We cannot wait to raise a family in our new forever home
1 comment
Aussie Living H.Aussie Living Homes
Hi Maddy, What a lovely review! Thanks so much for taking the time to share your feedback of your building journey - we're super happy to hear we exceeded your expectations and helped make your dreams...
Read more come true. Congratulations and wishing you all the best in your beautiful new home! Warm Regards, The team at Aussie Living Homes :)MarkPerth, WA
- WA, Perth Metro
- Verified customer
Second to none
*Well managed ,awesome people to deal with. As a first timer of building a house here in perth.
Workmanship is almost perfect, was surprised that they only took them 4 months to finished our house. Nothing more i can say but we're truly satisfied with the outcome of our property. Big thanks to all the staffs that guide us and help us trough the process of building our very own home.
1 comment
Aussie Living H.Aussie Living Homes
Hi Mark, Thanks so much for sharing your wonderful review! We're so pleased to hear how happy you were with your experience and glad to have exceeded your expectations in the workmanship, time it took...
Read more to build your home and the service you received from our team. Congratulations on your new home and we wish you all the best moving in :) Warm Regards, The team at Aussie Living HomesLiamPerth, WA
- WA, Perth Metro
- Verified customer
Super Easy! Great service!
The entire build process was very stress free! The quality of my home is better then I expected with a fantastic finish. The service throughout the entire process has been astounding! Always been able to get the answers I need and kept in the loop with everything that’s been going on in the background! Would definitely recommend building with Aussie living homes to anyone looking at their first home!!
1 comment
Aussie Living H.Aussie Living Homes
Hi Liam, What an awesome review! Thanks so much for taking the time to share your experience. Our team put in so much effort to ensure each of our customers receive the best experience, so we're happy...
Read more to hear how much your enjoyed your journey! Wishing you all the best moving into your new home, which we're sure you'll enjoy for many years to come. Warm Regards, The team at Aussie Living Homes :)Emmanuel V.
- 3 reviews
- 11 likes
- WA, Perth Metro
- Verified customer
Made it simple & great experience!
Thank you to Aussie Living Team, for building our dream house! it was fun and memorable experience for us. Special shout out to Lee Hall, Lauren, Belinda, Scott and to the lovely receptionists for making our journey a special one.
Awesome communication from start to finish
Highly recommended
Till next time
Thank you Again!
1 comment
Aussie Living H.Aussie Living Homes
Hi Emmanuel, Thanks so much for sharing your wonderful review - I'll be sure to pass this along to Lee, Lauren, Belinda, Scott and our Reception team! Congratulations on receiving the keys to your new...
Read more home, we've loved being part of your journey to building your dream home. Warm Regards, The team at Aussie Living Homes :)Matthew R.
- 2 reviews
- WA, Perth Metro
- Verified customer
Fantastic Support and Quick and easy process
Started our path to a new home in December 2018. February 2020 and we are ready to move in.
All in all it has been an amazing experience. The staff are very attentive and incredibly helpful.
Our house turned out to be exactly as we expected and pricing was too.
Im happy I chose to build with Aussie Living Homes.
1 comment
Aussie Living H.Aussie Living Homes
Hi Matthew, What a lovely review, thanks so much for taking the time to share your feedback with us!
It makes us so happy to hear that you've had an amazing experience. Congratulations on receiving t...
- WA, Perth Metro
- Verified customer
Quicker process than expected
First of all, I really satisfied with quick process, not just documentation and contract process but also our construction finished much quicker than we expected. We were advised that our house will be done by May but now, on February, we got a key!
Also, all of staff are professional and friendly. They gave us understandable explanation and details. We are first home buyer so we weren't know well about housing process but Aussie Living Homes kindly and friendly explained every steps of building and gave us all pictures and process details through email.
Thank you, Aussie Living Homes.
1 comment
Aussie Living H.Aussie Living Homes
Hi Haerin, Congratulations on your new home and thanks so much for taking the time to share your feedback! So pleased to hear we were able to get you into your new home sooner than expected! I'll be s...
Read moreure to pass your lovely review onto our team, they'll be so happy to see. Wishing you all the best moving into your beautiful new home!- WA, Perth Metro
- Verified customer
We are so happy with our brand new house. We highly recommend build with them.
They delivered everyhing on time and their costumer service was perfect! Since day one they provided all support for every stage of the build. We had no problem at all and we highly recommend Aussie Linving Home team to support you. The final cost was exactly what we discuss in our first meet.
1 comment
Aussie Living H.Aussie Living Homes
Hi Karine, Thanks so much for sharing such a lovely review! Our team are dedicated to providing our customer's with the very best building experience, so our team will be so happy to hear to your feed...
Read moreback! Congratulations on your brand-new home, we wish you all the best moving in and making it all yours :)Roy
- 2 reviews
- 2 likes
- WA, Perth Metro
- Verified customer
Very smooth process from start to finish
My wife and I had a very nice experience building with Aussie Living. Our sales guy was sensational, pre-start lady was helpful, client liaison kept us up to date throughout the build and was able to answer all our questions, and lastly our site supervisor was amazing.
We had no major dramas at all. There were a couple hickups that are going to arise when building, but they were all dealt with promptly and very happy with that process and we are both very happy with the finished product.
We had a building inspector throughout the build and he was very commendable with the workmanship. Even going so far as to include how impressed with the particular trades in his reports to the builder
1 comment
Aussie Living H.Aussie Living Homes
Hi Roy, Thanks so much for sharing such a wonderful review! Congratulations on your recent handover and we're pleased to hear how happy you are with your new home! The team will be thrilled to hear of...
Read more your feedback, so I'll be sure to pass this onto them! Enjoy moving into your new home :)JosePerth, WA
- WA, Perth Metro
- Verified customer
Best BIRTHDAY and CHRISTMAS GIFT!
It's typical day while browsing my facebook page, when MR. PINOY PROPERTY popped-up to my page and I thought he is a filipino guy. I quickly booked an appointment with him just to look what he can offer. During that time I was planning to buy a house. Then to find out he's not a filipino but an Aussie guy named JAI THOMAS with a big heart for the Filipinos. I ended up signing a contract with him with Aussie Living Homes and he together with his team guided us as we go through the process. From the financial
Approval which went smoothly then the...
1 comment
Aussie Living H.Aussie Living Homes
Hi Jose, Thanks so much for sharing your wonderful review! Congratulations on receiving they keys to your new home - what a great Christmas and Birthday gift! We hope you enjoy moving in and making yo...
Read moreur new house your home. Warm Regards, The team at Aussie Living Homes :)AdrianaSouth West, WA
- 2 reviews
- WA, Bunbury
- Verified customer
Above and Beyond!
My partner and I had been talking about building our own home for a little while and there was nothing more i wanted but i had some doubt but he booked us an appointment to see where we stand. Thats when we met Sarah Lloyd at aussie living homes and i cannot express enough how amazing she has been. From the very beginning she has gone above and beyond for us. As we both wotk fifo we thought it would be hard, but she keeps in touch and keeps us up to date all the time so we stay in the loop. She helped us everywhere possible sending us in all th...
Read moree right directions and guiding wherever possible. It has been the most amazing and pain free experience and i cannot recommend this beautiful lady enough! We got our phone call today and we got Pre-approval and its like all this weight has been lifted off our shoulders. We cannot wait for the rest of this adventure to continue with Sarah. If i could give more then 5 stars i would. We cannot thankyou enough.1 comment
Aussie Living H.Aussie Living Homes
Hi Adriana, Wow what an awesome review! We're so happy to hear that you're having a great experience with Sarah and our South West team! Congratulations on receiving your pre-approval, we can't wait t...
Read moreo get started on building your new home! Warm Regards, The team at Aussie Living Homes :)- WA, Perth Metro
- Verified customer
Happy Father and Son
From start to finish we were very happy with the whole process and we couldn't be happier with the finished results. We are glad we chose aussie living but we couldn't have done it with out our case worker Shane. He really help us through to get the ball rolling .
Highly recommend aussie living to all my family and friends
1 comment
Aussie Living H.Aussie Living Homes
Hi Samuel, Thanks so much for sharing your feedback! Congratulations to you both on receiving the keys to your beautiful new home! Wishing you all the best moving in and thank you for choosing us to b...
Read moree part of your building journey, we've loved every minute of it! Warm Regards, The team at Aussie Living Homes :)LeoPerth, WA
- WA, Margaret River
- Verified customer
Excellent experience and more exciting
From the start we talked with our agent until our house finish, everyone whose connected to us are always there to answer our questions and their support. We are very satisfied because the process was quite fast and We highly recommend this company because they will make sure you are satisfied
1 comment
Aussie Living H.Aussie Living Homes
Hi Leo, Thanks so much for sharing your feedback with us! We appreciate you taking the time to share your experience and happy to hear you had such a great building journey with us. Congratulations on...
Read more receiving your keys and we wish you all the best as you move in! Warm Regards, The team at Aussie Living Homes :)Melissa H.South West, WA
- 2 reviews
- WA, Bunbury
- Verified customer
Best Decision of my life!
There is not enough time or space to even begin to say how amazing this group is. From my stupid repetitive questions to knowing Sarah Llyod is just a call away. Everything you need and service that has every other group beat by far. Honest, upfront and Sarah you have changed my life! You are all amazing, professional and I'm so glad you are my home consultant. I highly recommend to anyone looking into building - stop looking and give Aussie living a call you will not regret it.
1 comment
Aussie Living H.Aussie Living Homes
Hi Melissa,
Thanks so much for sharing your feedback for Sarah and our South West team, it's so lovely to hear! I'll be sure to pass on your kind words to them. We're so excited to start building your...
Questions & Answers
Bebethasked
Hi, just wondering. When you order some materials like for example roofing materials, do you supposed to know when it will be delivered on-site? And what’s the standard time frame for you to start the job to install that materials? Thank you
1 answer
Aussie Living H.Aussie Living Homes
Hi Babeth! I believe we have been in contact recently regarding your roofing materials. Your Client Liaison will keep you regularly updated with all the information about time frames for delivery and installation. Each home is unique and so the time varies but you will always be kept informed if there are any delays. I hope this helps Babeth but please don't hesitate to contact us if you have any more questions. 9241 4911
Durgaasked
Can anyone suggest how long they do take to start building after shire approval. I am aware of some other builders who do start works in 2-3 weeks from shire approval. I am building with Aussie living, more than 1 month already gone from shire approval date. Initially they say its around month. Now they say its another month. when I ask why so late they say they have million things to do. I am not sure how many millions thing one need to do to start building. obviously I feel its rude response. Probably its not appropriate response to any client you work for. Now I am struggling to trust what they say. Can any one have experience with them in this regard.
2 answers
Hi durga ,
It took about 3 months after approval , I was very happy with the pace way they proceeded from there on ... I dont know how much it will cost but if its your new home I would recommend a independent building inspector .
Well you must get used to the rude responses and blatant lies . Everything said the quality of the building is the hands of the site supervisor . The office staffs are mere puppets .
Make sure you do include the soakwells in the contract . I wasnot happy with the way they did the drainage or the provisions that they were supposed to do as per contract .
Take photos of something you are in doubt of ,while the construction is happening , so that you some evidence to talk to the office . You will not get a chance to have a direct communication with site supervisor.
Cheers hope this helps
To be honest I think it depends entirely on the individual members that u deal with. We had the opposite experience of the poster above. Our build was super fast, our building supervisor had a few meetings with us and was available anytime we had questions. Weekly emails outlining exactly what was going to happen. 25wk build from site works - key handover. And our building supervisor even popped over 2wks after we were in to make sure everything was ok. Everybody we dealt with were great, no negative experiences at all. In comparison to other people in our estate who built with other builders, we are the lucky ones living in our home while they are still waiting
bmthasked
How long does it take for pad down after settlement?? we have waited over a month and a half after settlement already, and were just told that it may take another two months, thus being almost three and a half months until anything happens.. We had been patiently waiting as it was for the title of our property which took a year already (which is not aussie livings fault) but I just don't understand why on earth it is taking so long?! feels like we have been waiting an eternity and we didnt even get an estimated date on when the pad will go down till I asked 50x, then when I asked them why it will take so long I got no response.... what do I do to get it rolling a tad faster????
8 answers
Aussie Living H.Aussie Living Homes
Hi bmth,
I will give an indication of the steps in an approval process;
1. Final construction plans (structural variations are finalized).
2. Obtain Engineers Structural Certification of plans.
3. Obtain Energy Efficiency Compliance.
4. Obtain Home Indemnity Insurance
5. Obtain Developers Design Guideline approval.
6. Obtain Certified Design Compliance.
7. Obtain MRA approval (if required).
8. Obtain Town Planning approval (if required).
9. Obtain Building Licence approval.
10. Obtain Water Authority approval.
Occasionally this process can't begin until settlement has occurred. I know that I haven't given a firm answer to your question (I only have 1000 characters) but if Settlement is the last approval then you would generally be onsite fairly soon but if it is the first approval then you could be 2 to 4 months away.
Please call me on 9241 4911 to discuss your specific home.
Regards,
Anthony Oldershaw
Brand Manager
It took over 7 months from our settlement to our slab down. Then over a month for the brick work to start. They have been onsite for 5 weeks now and still our walls are not even half way done. I hope you won't have to wait as long as we have at it has been very stressful on our young family.
We waited roughly 5 months till construction, now the ball is thankfully rolling, we have the walls up and we are waiting for roof timbers. Hopefully it will go faster for you :)
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Aussie Living H.Aussie Living Homes
This is so wonderful, thank you so much! We are so glad to hear that you are enjoying your experience with Aussie and with Ray. We are so excited to be on your new home journey with you, Francis.
Kind regards,
Aussie Online Team.